Equinox Employee Reviews
Out of 203 Equinox employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping Equinox improve their work culture. The Operations team, with 75% positive reviews, reports the best experience at Equinox compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 46% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Good great hard working always
Embraces diversity and resulys driven
They seem generally happy about work
COMMUNICATION and apply what they preach
They get to know they're employees by name. Respond to outreach and open to ideas
Review from Sales Dept
What does the leadership team need to get better at?
Being honest to their team. Not hiding behind chain of comand
I believe if they took just a little bit more time training people on the forefront they would have a better outcome. I also believe when you're caring, more helpful and personable people want to do they best for you and that would also lead to a healthier more propelled culture at EQ
Stop staring at your phones, socializing, and flirting & do your jobs. Follow health department and OSHA rules. Change your fitness/fascist/Leni Riefenstahlesque youth-centric marketing imagery. Actually be inclusive instead of phoning it in.
Organized structure and livable pay.
Review from Operations Dept
Communication!!!!!!!!!! Thats whats important and respect !
What is the best part about your compensation package?
Not really sure about that
Allows you to be compensated with the best in our business
Review from Sales Dept
fair and balanced, competitive with the current market of the region
Review from Operations Dept
I like the 401(k) plan
Review from Customer Support Dept
The package gives me financial security
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
pay supervisors better for responsibilities and some employee appreciation in Toronto
License the spa. Fix the air conditioning so you stop spreading COVID. Fix the moldy, water damaged flooring. Don't force therapists to give their work away without fair compensation.
I believe that my responsibilities and skills in another industry would be compensated at least $50k higher
I work in kids club and I should make commission based off of how many kids I have returning to me week after week
Pay your employees enough to live in the cities where they are working
What are some of the best things about your team?
Work ethic is top. Whatever it takes to acheive their goals
Ability to communicate about challenges and possibilities for resolutions.
Cool and fun capable employees, but they normal quite in under 3 months.
Review from Operations Dept
They work well when shown appreciation.
good people and eager to be better
What do your coworkers need to improve and how could you work together better?
better management, current management is inexperienced
bad management and business etiquette
As well communication and respect
Communication and group discussions led by management.
Review from Sales Dept
We are kept from interacting my our current manager
Review from Operations Dept
What is most positive about the culture and environment at your company?
the members and trainers that work there
How easy it was to quit.
The false sense of quality the public belives equinox has
Review from Operations Dept
most days it is fast paced. It feels kind clique like at equinox, most people don't feel genuine, some guests are rude and some are cool. Overall it feels like some people just don't like your presence
Review from Operations Dept
The members are the most positive thing.
What needs to change to make the company culture better?
I personally feel like people need to be moved around because everyone is so comfortable with each other maybe a new scenery will help everyone get back to where we're supposed to which is working for Equinox and making sure everyone is having a great experience
Pay your employees a liveable wage
Better leadership and training throughout the company.
Review from Operations Dept
The management team needs to be better
Review from Customer Support Dept
Competition, women’s respect in the work force
Review from Sales Dept
What did you like most about the interview process?
Fast and easy process from the time i applied
Informative and provided adequate insights into company.
Very short because they were desparate.
Review from Operations Dept
It was easy and fast.
They were getting to know me and not trying to stump me
What would you improve about your company's interview process?
Hire people who wants to work
They mislead me about having only MS degree and being able to train.
Review from Sales Dept
The management needs to be more professional
Review from Customer Support Dept
What makes you most happy at work?
Seeing my members smile and enjoy themselves.
The parents of kids telling me how much their kids enjoy seeing me at the kids club
training and helping clients be a better them
Staying active learning keeping busy
The environment, and work with my maintenance team.
What's going wrong and how can it be improved?
replace management with more experienced ones
They just making it a better place to work and make us feel comfortable make us wanna come to work we don't feel like that when we get here because we're not respected as maintenance crew honestly
Properties aren't maintained at the level necessary and customers aren't treated well.
Stop allowing people with no experience to lead, because their mom and dad work for the company.
Review from Sales Dept
What would you most like to see improved at your company?
Improved benefits and compensation to decrease employee turnover.