ETS Services FAQs

Please review your registration form to ensure that all required fields are completed. The required fields are marked by a red asterisk.

Please ensure you are using an email address that is not already in use by our system. Each account requires a unique address, meaning two accounts cannot use the same email address.

If the problem persists, contact support, here

To purchase a course, please begin by logging in to your proValens Learning account. If you do not have an account, please register for one (for further instructions see "How do I register for an proValens Learning account? ").

After logging in, select your desired course.

Select applicable options for desired course, click "Add to Cart", you will be transferred to the cart/checkout page.

If the course is free, simply click "Place Order." If payment is required, click "Click to Pay Now," and enter your payment information through PayPal. Orders can beplaced even withouta PayPal account. After placing the order you will receive a confirmation email with further details on how to accessyour course(s) online.

As of April 2019, we offer courses through two platforms (pardon the dust). The instructions and screenshots below are for courses housed on the Provalens platform, but if you are accessing one of our newer courses in the Articulate Rise service, you will likely have a different look & feel to the experience you may be used to from Provalens.

If you are expecting to see a course in "My Courses" and it isn't showing up, please return to your shopping cart and ensure you complete the checkout process. You will receive an order confirmation email with instructions (similar to the following) to access your course. If you did not receive a confirmation email, please try re-submitting your order.

How To Access your Provalens Course

Click My Courses in the upper right portion of proValens Learning's website. Log in using credentials supplied during registration, you will be redirected to the Learning Management System (LMS), Moodle. Select your course.

Click Enter Course image to begin your course.

A Visual Guide:

1. Login

2. Log in

3. Select Course

4. Click Enter Course

5. Enjoy your course.

How To Access your Rise Course

Similar to the process above, sign into Provalens Learning and click onMy Courses, then select your Rise course.

1. Select your course (for this Rise course, we will use Everglades)

2. Enter course

3. Open the popup Rise course (please make sure you allow popups or it will not launch)

4. Enjoy your course content!

After completing the assessment with an 80% or higher, you have the option to print your certificate of completion. To do so, please follow these directions.

1. Log in to "My Courses," top right of proValens Learning website. 2. Click on the course title for which you wish to print the certificate. 3. In the center of course homepage, find the "Quick Links" section. 4. Click on "Completion Certificate".5. Click "Get your certificate".

If you have trouble printing directly from the popup, please save the file as a PDF to your desktop by going to File > Print and then under "Destination" set it to "Save as PDF" and click "Save." You will then be able to print the file directly from where you saved it.

Yes, simply log in to the course for which you wish to print a certificate and select "Certificate of Completion" under the section "Quick Links."

A Continuing Education Unit, or CEU, represents 10 contact hours of participation in an organized continuing education experience, as described by the International Association for Continuing Education and Training (IACET), a CEU accrediting body.

Eppley Institute courses offer partial to whole CEU credit. The credit amount is based on the contact hours of participation. For example, a course requiring 3 hours of participation will offer 0.3 CEU compared to a course requiring 10 hours of participation, which will offer 1 CEU.

To access any proValens Learning course, you will need a computer with internet access. Several courses include interactive elements, so please make sure you have the most current version of Adobe Flash.

Please visit the home page of each course to find further course-specific technical requirements.

To register for anproValens Learning account, begin by clicking the "Sign Up" link in along the top right of proValens Learning site. Please fill out the account form, making sure all required fields are completed.

Please note: The email address and password you select will be necessary for logging in to your proValens Learning account. It is advised that you enter an email address to which you will have continuous access. If you are a seasonal employee with the NPS, you should use your personal email address so that you can continue to access your courses after your employment with the NPS concludes.

To complete the registration process, click "Submit" at the lower right of the page. Please expect a confirmation email sent to the email address you entered.

Visual Guide.

1.Click Sign Up

2. Fill out registration form (Click Submit when done)

The Eppley Institute is accredited by the International Association for Continuing Education and Training (IACET) through Indiana University and adheres to the IACET Standard. Adherence to such a standard ensures that training and learning experiences, instructional design, and continuing education units are supported and recognized by institutions worldwide.

All courses offered in the proValens Learning are online courses; no hard copy will be mailed to you.

To begin the course you ordered, follow these step-by-step instructions on accessing your courses.

You can print the course. However, we do not offer course material in one printer-friendly document. You would have to print each course page individually. Please note that the printed version may be slightly different than the onscreen version.

Transfer of CEUs into college credits is at the discretion of the college or university. Currently, Indiana University does not accept CEUs in place of college credits, nor does it transfer CEUs into college credits.

To obtain a certificate of completion, it is necessary to complete the assessment to verify that you understand the material presented in the course. A certificate of completion will be offered to you if you complete the assessment with an 80% or higher.

Purchasing in bulk allows you to provide free access to Eppley's suite of courses to your employees. To complete a bulk purchase, please follow the instructions below.

1. Select "Bulk Purchases" from the proValens Learning Catalog or this link: http://provalenslearning.com/interpretation-course-bulk-purchases. 2. Enter the total quantity of courses you wish to purchase. a. Please note: The total quantity is the number of employees you wish to purchase for multiplied by the number of courses you wish each to take. 3. Click "Add to Cart." 4. To view your cart, click the Shopping Cart located along the top right of the page. 5. If applicable, please enter the discount code for NPS employees or partners in the discount code box, and click "Apply Coupon." Please note: you will need to reach out to your Regional Chief of Interpretation to see if there are discount codes available for your park. Eppley Institute cannot provide discount codes on behalf of parks/organizations. 6. Finalize your purchase by clicking "Continue to PayPlus." This will redirect you to the secure Indiana University Commerce Manager Payer. Please enter your payment details here.

Once your payment is processed, you will receive an email containing the discount code. You may distribute this code to your employees, allowing them to register for the designated courses at no charge. The code will be available until the total number of registrations is exhausted.

Unfortunately, we do not have the ability to merge accounts together. The options we have are:

1. Leave both accounts as is and reset the password for one (or both) should you have forgotten them and do not have access to the email address they were registered under. If you have access to both emails, please use the "Forgot Password" option on the login screen at eppley.org/jfusion/login 2. Move the courses from one account to the other and then delete the empty account. *Please note: this will not transfer course completion progress, so youwill have to score an 80% or higher on all assessments again to receive a certificate of completion.*

This is the product listing for those who wish to order gift certificates (parks, organizations, etc.) that wish to distribute codes to employees to waive their enrollment fee.

When ordering a gift certificate, you can specify the recipients or you can list yourself as the recipient and email the code to whom you wish to take it at a later point. Please note, gift certificate codes expire 2 years after they are purchased.

We do not require anyone take courses in any particular order, but we do recommend onetrythe " Foundations of Interpretation " course first to discern if Interpretation is right for them. The course is free of charge, and providesa basic understanding of the theory and practice of interpretation.

No, proValens Learning courses do not have an expiration date or a time limit. However, it is suggested that you complete the courses in a timely manner to improve your performance on the course assessment.

Eppley accounts are tied to one email address per user. Each person that plans on going with you will each need to create an account, take the Yellowstone Snowmobile Education Certificate course, and then pass the assessment with an 80% or higher to receive a certificate of completion.

Keyboard NavigationGetting Started

The following table lists the keys for navigating courses and the general behavior of each key.

Some custom features require a combination of these navigation keys. For example, labeled graphic lessons make use of all the navigation keys. See the next section for details.

Tab/Shift+Tab

Use the Tab key to move from one object to the next. Use Shift+Tab to move in reverse order.

For example, use the Tab key to jump from one lesson title to the next in the sidebar. Use Shift+Tab to jump back to the previous lesson title in the sidebar.

Arrow Keys

Use the arrow keys to scroll through text, interact with media, and navigate between items in a lesson, block, or question.

For example, use the Up and Down arrow keys to cycle through answer choices in quiz questions. Use the Left and Right arrow keys to move between steps in a process lesson and control the seekbar for audio and video content.

Enter/Spacebar

Use the Enter key or spacebar to activate the selected object (similar to a mouse click).

For example, use the Enter key to activate a button or hyperlink. Use the spacebar to mark an answer choice in a quiz question and play/pause audio and video content.

Esc

Use the Esc key to close labeled graphic markers, deselect choices in matching questions, and exit zoomed images and full-screen videos.

Keyboard NavigationGoing Deeper

This section describes in detail how to use keyboard navigation in each segment of a course, including the cover page, sidebar menu, lessons, and blocks.

Course Cover Page

Sidebar Menu

All Lessons (common navigation features)

Video Lessons

Labeled Graphic Lessons

Process Lessons

Timeline Lessons

Sorting Activity Lessons

URL/Embed Lessons

Quiz Lessons

Block Lessons

Course Cover Page

Use Tab and Shift+Tab to move from one button or lesson title to another.

Press Enter to activate a button or launch a lesson.

Sidebar Menu

Use Tab and Shift+Tab to move from one link to another.

If the course title is selected when you press the Tab key, an option will appear that lets you skip the sidebar and jump directly into the lesson content. Press Enter to skip the sidebar or press Tab to continue navigating through the sidebar features.

Press Enter to activate any link in the sidebar. If a lesson title is selected when you press Enter, youll skip the rest of the sidebar navigation features and jump directly into the lesson content.

All Lessons

Lessons have these common keyboard navigation features. See the following sections for details on each lesson type.

Use Tab and Shift+Tab to move from object to another.

To jump to the previous lesson in the course, Shift+Tab until the header for the previous lesson is selected, then press Enter.

To jump to the next lesson in the course, use the Tab key until the footer for the next lesson is selected, then press Enter.

Use the Tab key to select media, then press the spacebar to interact with it (zoom an image, play a video, or listen to audio).

Use the Tab key to select embedded web content, such as a YouTube video or a Wikipedia article, then press Enter or the spacebar to interact with its links and controls.

Video Lessons

Use the spacebar to play and pause the video.

Use the Left and Right arrow keys to rewind and fast-forward the video.

Use the Up and Down arrow keys to adjust the volume.

Press Enter to zoom the video to full-screen mode.

Press Esc to exit full-screen mode.

Labeled Graphic Lessons

Use Tab and Shift+Tab to move from one closed marker to another.

Press Enter or the spacebar to open a marker.

Use the Up and Down arrow keys to scroll through the contents of an open marker.

Use the Left and Right arrows to move from one open marker to another.

Press Esc to close a marker.

Process Lessons

Use the Left and Right arrow keys to move from one step to another.

Use the Up and Down arrow keys to scroll through the contents of a step.

Timeline Lessons

Use the Up and Down arrow keys to scroll through the timeline.

Use Tab and Shift+Tab to jump from one event to another.

Sorting Activity Lessons

Use the Tab key to select a category (drop target).

After selecting a category, use Tab and Shift+Tab or the Left and Right arrow keys to cycle through the categories.

Select the category that matches the item thats currently displayed, then press Enter or the spacebar to move the item to selected category. If the answer is correct, the item will move briefly to the category then disappear. If the answer is wrong, the item will shake briefly, then you can select a different category and try again.

URL/Embed Lessons

For a web video, use Tab or Shift+Tab to navigate through the video controls and press Enter to activate each control.

For a web page, use Tab or Shift+Tab to select it, then press Enter to open it in a new browser tab.

Quiz Lessons

To begin a quiz, use the Tab key to select the Start Quiz option, then press Enter. And see below for details on navigating each question type.

Multiple Choice Questions

Tab to the first answer choice. If you want to select the first answer choice, simply press the spacebar. To choose a different answer, use any arrow key to cycle through the answer choices until the one you want is selected.

Press Enter to submit your answer.

Multiple Response Questions

Tab to each answer choice and press the spacebar to check or uncheck the box.

Press Enter to submit your answer.

Fill-in-the-Blank Questions

Tab to the answer field and type your response.

Press Enter to submit your answer.

Matching Questions

Tab to the first answer choice in the left column, then use the Up and Down arrow keys to cycle through the choices until the one you want is selected.

Press the spacebar to activate the selected choice. Itll turn gray, which means its ready to be linked to a match in the right column. If you want to deactivate the selected choice, press the spacebar again or press the Esc key.

When a choice is active (gray), use the Right arrow key to switch to the column of matches on the right side of the question, then use the Up and Down arrow keys to cycle through the matches until the one you want is selected.

Press the spacebar to link the active choice on the left to the selected match on the right. If you change your mind, use the Up and Down arrow keys to select another match in the right column, then press the spacebar again to link the active choice with its new match.

Use the Left arrow key to switch back to the column of choices on the left side of the question and continue linking choices and matches.

After linking all choices on the left with matches on the right, press Enter to submit your answer.

Quiz Results

To retake the quiz, use the Tab key to select the Take Again option, then press Enter.

Block Lessons

Navigate block lessons using these common navigation features. And see below for details on navigating each block type.

Use the Up and Down arrow keys to scroll through text.

Use Tab and Shift+Tab to move from one interactive object to another.

Use the Tab key to select media, then press the spacebar to interact with it (zoom an image, play a video, or listen to audio).

Use the Tab key to select embedded web content, such as a YouTube video or a Wikipedia article, then press Enter or the spacebar to interact with its links and controls.

Text, Statement, Quote, and List Blocks

Use the Up and Down arrow keys to scroll through text.

Use the Left and Right arrow keys to flip through quote carousels.

Press Enter or the spacebar to check and uncheck boxes in checkbox lists.

Image and Gallery Blocks

Use the Left and Right arrow keys to flip through image carousels.

To zoom into an image, use Tab or Shift+Tab to select it, then press Enter or the spacebar.

To zoom out of an image, press Enter, the spacebar, or Esc.

Multimedia Blocks

For audio and video blocks, press the spacebar to play and pause the media.

For a web video, use Tab or Shift+Tab to navigate through the video controls and press Enter to activate each control.

For a web page, press Enter to open it in a new browser tab.

For an attachment, press Enter to download it.

For a code snippet, use the Up and Down arrows to scroll through the text.

Interactive Accordion Blocks

Use Tab or Shift+Tab to select an item in the accordion.

Press Enter or the spacebar to expand and collapse the selected item.

Interactive Tabs Blocks

Use Tab or Shift+Tab to select a tab in the interaction.

Press Enter to open the selected tab in the interaction.

Interactive Flashcard Grid Blocks

Use Tab or Shift+Tab to select a card.

Press Enter or the spacebar to flip the selected card.

Use the Up and Down arrow keys to scroll through text.

Interactive Flashcard Stack Blocks

Use the Tab key to select the first card in the stack.

Use the Left and Right arrow keys to move through the stack of cards.

Press Enter or the spacebar to flip the selected card.

Use the Up and Down arrow keys to scroll through text.

Interactive Button Blocks

Use Tab or Shift+Tab to select a button.

Press Enter to activate the button.

Interactive Knowledge Check Blocks

Tab to the first answer choice. If you want to select the first answer choice, simply press the spacebar. To choose a different answer, use any arrow key to cycle through the answer choices until the one you want is selected.

Press Enter to submit your answer.

To retry the question, use the Tab key to select the Take Again option, then press Enter to activate it.

Interactive Storyline Blocks

Use Tab and Shift+Tab to navigate Storyline interactions. A yellow box will appear around the selected object as you move through the content.

Press Enter or the spacebar to activate buttons and links, select answer choices, and interact with media.

Divider Blocks

Press Enter to activate Continue buttons.

For line dividers, numbered dividers, and spacers, simply use the Up and Down arrow keys to scroll past them.

How to Enable Tab-Key Navigation on a Mac

Tab-key navigation is supported by default in web browsers on Windows computers. However, Mac users might need to enable tab-key navigation in their browser settings or system preferences. Click your browser below for instructions.

Safari

Google Chrome

Firefox

Safari

Open your Safari browser, then go to Safari on the menu bar and choose Preferences.

Click the Advanced tab.

Mark the accessibility option that lets you Press Tab to highlight each item on a webpage.

Google Chrome

Tab-key navigation is enabled by default in Google Chrome, but if it has been disabled, heres how to re-enable it.

Open your Google Chrome browser, then go to Chrome on the menu bar and choose Preferences.

Scroll down to the Appearance section.

Enable the option called Pressing Tab on a webpage highlights links, as well as form fields.

Firefox

Firefox doesnt have a setting for tab-key navigation, but you may need to make a change to your Macs system preferences.

Press Option-F5 to open keyboard preferences. (If nothing happens, press fn-Option-F5.)

Click the Shortcuts tab at the top of the window.

Mark the All controls option at the bottom of the window under Full Keyboard Access.

Unfortunately, the system can only recognize one person per email address. In order to register for an proValen Learning account, each user must have his or her own individual email address.

Instructions on how to remove Gift Card:

If you are unable to select a payment method when trying to order courses, it is likely that you have a Gift Card in your shopping cart that is being applied. To remove it, please go to Cart > View All. Once you get to the shopping cart page, at the bottom near the Subtotal and Total items, there should be a list item for the amount the gift card is for, similar to this:

https://screencast.com/t/1L5kAkKvkCnA

Click on "Gift Certificates" to bring up the option to remove it:

Once it has been removed, please click "Proceed to Checkout" and you should be able to provide payment information as you normally would.

Screencast of how to remove Gift Card:

For an instructional (no audio) video showing how to complete these steps, please go to this URL:

Unfortunately, no, the only payment methods we accept are via card (Master Card, Visa, American Express, Discover, all debit cards) or via a PayPal account.

If you do not see an option to complete your order, you may have not entered in billing information in your account. You can edit your billing information by going to the top-right of the ProValens site and logging in (if you have not already), then clicking "Account" in the top right-hand menu bar. From there, click on "Address Book" on the left-hand side. From this screen, you can add or edit a billing address.

Eppley retired the coaching network and advanced certificates from all interpretation courses in November 2015. There are optional advanced activities in most of the interpretation courses that you are welcome to complete to sharpen your skills, but there is no longer an advanced certificate option.

Yes. Your employees will have two (2) years from the date of purchase to register for the courses. After they have registered, the courses do not expire. However, it is suggested that you complete the courses in a timely manner to improve your performance on the course assessment. If you would like an extension for your bulk purchase codes, please contact the proValens Institute.

No, you will only be required to pay the CEU fee.

To purchase a CEU, please add the course and CEU option to your Shopping Cart. Before purchasing, contact proValens Learning [link to the support bar] for a gift certificate code to cover the cost of the course. You will only be required to pay the difference.

It is not necessary to re-take the course after purchasing the CEU. Your previous completion of the course is recorded and CEU credit will be added to your account.

proValens Learning maintains a database recording discount code usage. If you wish to inquire about your park or organization's discount code usage, please have the authorized payer contact proValens Learning at (812) 855-3095 or submit a ticket, here.

CEUs are intended for use by professionals, particularly those who must attend a given amount of training to maintain certification, employment, or membership in his/her professional organization. For example, those with a credential of Certified Recreation Professional (CRP) could use CEUs issued by Indiana University to maintain their certification.

CEU's from Eppley courses do transfer to NRPA. You will not have to petition to receive credit. Since Eppley is part of an accredited university, Indiana University, the classes are automatically valid for NRPA CEU usage. When you complete your certification renewal form with NRPA, you can just list the courses that you have taken with us on page 2 of the form. If you are selected for an audit by NRPA then you may be required to provide them with additional information such as physical certificates, which can be printed from our website.

NRPA's CPRP renewal form can be found here: http://nrpa.org/uploadedFiles/Learn_and_Grow/Growing_your_Career/Renewal%20Application.pdf

Please note: There are specific guideline for CEU's for AFO certification. While some of the CEU's obtained from Eppley are valid for AFO recertification, some are not.