Extra Space Storage Employee Reviews
Out of 185 Extra Space Storage employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping Extra Space Storage improve their work culture. The Operations team, with 87% positive reviews, reports the best experience at Extra Space Storage compared to all other departments at the company. The Sales team offered the most constructive feedback, with 18% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Communication, developing team, clear goals, supportive
Getting everyone on the same goal and supporting and motivating. Think from the customer and site management point of view. Corporate is creating more work and problems than anything else. 200% rate increase is insane. especially when the customer can see the lower rate online.
Review from Operations Dept
listen to store feedback before implementing crazy ideas, IE open on Sundays
Review from Sales Dept
Higher compensation for all, not just them
Listen to the ones doing the hard labor. They are the ones that know customers best. Trust what they say about their facility and other employees. Stop being lazy & follow through with in house complaints. Stop rewarding your bad employees who are also causing your high turnover. Stop discriminating
Why do you feel undervalued and what would make you feel better about your compensation?
A really basic stock discount would be simple but the company doesn't do it. The health insurance is mid-tier.
More perks, more paid time off
Not paid enough for all the tasks we have. Mostly work alone. Constant phone calls which is fine but graded on calls when completing rounds, tasks is hard to do
The expectation to drop whatever I am doing in my personal life to run to site and help a customer and NOT GET PAID FOR IT is not only illegal but a lot of expectation for getting paid less than 20 bucks and thats hourly not salary
Review from Operations Dept
Market value job compensation should be given.
What do your coworkers need to improve and how could you work together better?
We hire incompetent people who are not team players.
What needs to change to make the company culture better?
There aren't any Environment reviews of Extra Space Storage yet.
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What would you improve about your company's interview process?
Offer a livable wage and don’t let employee feedback fall on death ear
What's going wrong and how can it be improved?
Rent raises without proper maintenance, and security and safety issues,
Get a competent District Manager and keep them there for more than 6 months.
Review from Operations Dept
Managers need to be leaders, be present with their teams, and foster our culture. Disorganization is just as toxic as a negative person.
What would you most like to see improved at your company?
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