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Work from home is permitted, so it is possible to work without the distractions of a large open-plan office.
What's going wrong and how can it be improved?
There are not enough experienced people supporting customers in my business unit. Customers have to wait too long for updates.
What does the leadership team need to get better at?
The leadership team needs some stability. It is reorganised frequently. They need to value employee experience rather than seeing employees as resource units.
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