Fitbit – Literally the worst customer service we've experienced in years. We've been strung along for weeks with no resolution in sight. A small package we returned via FedEx has been 'in transit' for one month. FitBit unwilling to take any responsibility or offer resolution. Stay. Away!

Fitbit Claimed Company

Fitbit offers compact, wireless, wearable sensors that track a person’s daily activities in order to promote a healthy lifestyle. read more

EMPLOYEE PARTICIPANTS: 52

TOTAL RATINGS: 645

CEO: James Park

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Literally the worst customer service we've experienced in years. We've been strung along for weeks with no resolution in sight. A small package we returned via FedEx has been 'in transit' for one month. FitBit unwilling to take any responsibility or offer resolution. Stay. Away!

Other Employee Reviews for Fitbit

What does the leadership team need to get better at?

Pushing decision down. Accountability at all levels is lacking. Better strategy overall. Our pipeline is uninspiring.
Leadership review

Briefly describe your overall experience at your company

Part of an acquisition, and Fitbit never fully respected our expertise or worked to make us feel heard and empowered.

Briefly describe your overall experience at your company

Fitbit is exhausting. The exec team capitalizes on the attractiveness of the mission to squeeze employees to work ridiculous hours and “fill in the gaps” due to attrition. Most of my coworkers are filling 2-3 roles. Burn out is common. Due to lack of exec direction, it is difficult to see p

Why do you feel undervalued and what would make you feel better about your compensation?

I barely made 45k in Customer Support
Compensation review

What are some of the best things about your team?

Accountability and highly collaborative team. Howe have a high performance culture.
Team review

Rate your company

Fitbit – Literally the worst customer service we've experienced in years. We've been strung along for weeks with no resolution in sight. A small package we returned via FedEx has been 'in transit' for one month. FitBit unwilling to take any responsibility or offer resolution. Stay. Away!

Literally the worst customer service we've experienced in years. We've been strung along for weeks with no resolution in sight. A small package we returned via FedEx has been 'in transit' for one month. FitBit unwilling to take any responsibility or offer resolution. Stay. Away!

Other Employee Reviews for Fitbit

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