Fitbit – Customer service is well below industry standard. Does not offer returns for defective merchandise purchased 3 months ago. Will never buy direct from fitbit.com again. A loyal customer for over a decade LOST!

Fitbit Claimed Company

Fitbit offers compact, wireless, wearable sensors that track a person’s daily activities in order to promote a healthy lifestyle. read more

EMPLOYEE PARTICIPANTS: 52

TOTAL RATINGS: 645

CEO: James Park

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Customer service is well below industry standard. Does not offer returns for defective merchandise purchased 3 months ago. Will never buy direct from fitbit.com again. A loyal customer for over a decade LOST!

Other Employee Reviews for Fitbit

What does the leadership team need to get better at?

Pushing decision down. Accountability at all levels is lacking. Better strategy overall. Our pipeline is uninspiring.
Leadership review

Briefly describe your overall experience at your company

Part of an acquisition, and Fitbit never fully respected our expertise or worked to make us feel heard and empowered.

Briefly describe your overall experience at your company

Fitbit is exhausting. The exec team capitalizes on the attractiveness of the mission to squeeze employees to work ridiculous hours and “fill in the gaps” due to attrition. Most of my coworkers are filling 2-3 roles. Burn out is common. Due to lack of exec direction, it is difficult to see p

Why do you feel undervalued and what would make you feel better about your compensation?

I barely made 45k in Customer Support
Compensation review

What are some of the best things about your team?

Accountability and highly collaborative team. Howe have a high performance culture.
Team review

Rate your company

Fitbit – Customer service is well below industry standard. Does not offer returns for defective merchandise purchased 3 months ago. Will never buy direct from fitbit.com again. A loyal customer for over a decade LOST!

Customer service is well below industry standard. Does not offer returns for defective merchandise purchased 3 months ago. Will never buy direct from fitbit.com again. A loyal customer for over a decade LOST!

Other Employee Reviews for Fitbit

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