Fitbit – They cannot help you with customer service. The products don’t last long. When you buy new ones, they offer you free premium service, but there is no way to access it. Their own directions are wrong on the site, on YouTube, and from their reps, and they they tell you are not their proble | Comparably
Comparably

Fitbit – They cannot help you with customer service. The products don’t last long. When you buy new ones, they offer you free premium service, but there is no way to access it. Their own directions are wrong on the site, on YouTube, and from their reps, and they they tell you are not their proble

Fitbit Claimed Company
Fitbit offers compact, wireless, wearable sensors that track a person’s daily activities in order to promote a healthy lifestyle. read more
EMPLOYEE
PARTICIPANTS
52
TOTAL
RATINGS
645
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They cannot help you with customer service. The products don’t last long. When you buy new ones, they offer you free premium service, but there is no way to access it. Their own directions are wrong on the site, on YouTube, and from their reps, and they they tell you are not their proble

Other Employee Reviews for Fitbit

What does the leadership team need to get better at?

Pushing decision down. Accountability at all levels is lacking. Better strategy overall. Our pipeline is uninspiring.

Leadership review
Briefly describe your overall experience at your company

Part of an acquisition, and Fitbit never fully respected our expertise or worked to make us feel heard and empowered.

Briefly describe your overall experience at your company

Fitbit is exhausting. The exec team capitalizes on the attractiveness of the mission to squeeze employees to work ridiculous hours and “fill in the gaps” due to attrition. Most of my coworkers are filling 2-3 roles. Burn out is common. Due to lack of exec direction, it is difficult to see p

Why do you feel undervalued and what would make you feel better about your compensation?

I barely made 45k in Customer Support

Compensation review
What are some of the best things about your team?

Accountability and highly collaborative team. Howe have a high performance culture.

Team review

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All (53 reviews)
Leadership (5 reviews)
Compensation (2 reviews)
Team (3 reviews)
Environment (3 reviews)
Outlook (3 reviews)

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