9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Foundation Medicine
Marketing or Exec? Claim Your Free Account
About Foundation Medicine's Brand
Foundation medicine is a molecular information company developing clinical diagnostic tests that facilitates personalized cancer therapies. Among its major competitors, Foundation Medicine is ranked in 2nd place for NPS while Flatiron Health is 1st, and Sonic Healthcare is 3rd. Overall, Foundation Medicine has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $237.02B
Brand at a Glance
79%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
Foundation Medicine Ranking
- #2 / 4 of its competitors
Foundation Medicine NPS
Foundation Medicine's Net Promoter Score (NPS) is a 9 with 48% Promoters, 13% Passives, and 39% Detractors. Net Promoter Score tracks whether Foundation Medicine's customers would recommend using the product based on a scale of -100 to 100.
Foundation Medicine Overall NPS
| 48% | Promoters |
|---|---|
| 13% | Passives |
| 39% | Detractors |
Foundation Medicine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 40 | May 2021 | 40 |
Jul 2021 27 | Jul 2021 | 27 |
Dec 2021 25 | Dec 2021 | 25 |
Feb 2022 29 | Feb 2022 | 29 |
Mar 2022 34 | Mar 2022 | 34 |
Apr 2023 25 | Apr 2023 | 25 |
Oct 2023 16 | Oct 2023 | 16 |
Mar 2024 15 | Mar 2024 | 15 |
Apr 2024 10 | Apr 2024 | 10 |
Sep 2024 4 | Sep 2024 | 4 |
Feb 2025 10 | Feb 2025 | 10 |
May 2026 8 | May 2026 | 8 |
How Other Brands Compare
Foundation Medicine is ranked second for NPS among its competitors. Flatiron Health and Sonic Healthcare come in first and third, with Quest Diagnostics coming in at #4. Among those competitors, it is the second most valued company.
Foundation Medicine |  Flatiron Health |  Quest Diagnostics |  Sonic Healthcare | |
| Global Ranking | #- | #786 | #- | #- |
| NPS | 9 | 31 | -16 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $237.02B | - | $15.07B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Foundation Medicine NPS by Gender
Foundation Medicine's NPS was rated -100 by Male customers on Comparably.
Male
-100
Foundation Medicine's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Foundation Medicine's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Foundation Medicine NPS vs. Competitors
Compared to its competitors, Foundation Medicine's NPS is rated right above Sonic Healthcare, and is preceded by Flatiron Health.
| COMPANY | NPS Score | |
|---|---|---|
| Flatiron Health | 31 |
| Foundation Medicine | 9 |
| Sonic Healthcare | 0 |
| Quest Diagnostics | -16 |
Foundation Medicine Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Foundation Medicine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Foundation Medicine Customer Loyalty Score by Gender
Foundation Medicine's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Foundation Medicine.
Male
40%
Yes
Female
N/A
Yes
Foundation Medicine Customer Loyalty vs. Competitors
Compared to its competitors, Foundation Medicine's Customer Loyalty score is rated right above Flatiron Health, and is preceded by Sonic Healthcare.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sonic Healthcare | 100% |
| Foundation Medicine | 79% |
| Flatiron Health | 78% |
| Quest Diagnostics | 67% |
Unlock Foundation Medicine Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Foundation Medicine Customer Loyalty vs. Competitors data and gain insights into your customers today.
Foundation Medicine Product Quality
3.5/5
Foundation Medicine has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Foundation Medicine's overall Product Quality score rated by its users and customers.
Foundation Medicine Product Information
Foundation Medicine’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Foundation Medicine Product Quality
Foundation Medicine's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Foundation Medicine's Product Quality.
Ranked Foundation Medicine Product Quality the Highest
Foundation Medicine Product Quality Score by Gender
Foundation Medicine's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Foundation Medicine.
Male
2.6/5
Female
N/A
Foundation Medicine Product Quality vs. Competitors
Compared to its competitors, Foundation Medicine's Product Quality score is rated right above Quest Diagnostics, and is preceded by Flatiron Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sonic Healthcare | 4.5/5 |
| Flatiron Health | 3.9/5 |
| Foundation Medicine | 3.5/5 |
| Quest Diagnostics | 2.9/5 |
Unlock Foundation Medicine Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Foundation Medicine Product Quality vs. Competitors data and gain insights into your customers today.
Foundation Medicine Pricing
Foundation Medicine ROI & Value For Money
3.4/5
Foundation Medicine has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Foundation Medicine's overall ROI score rated by its users and customers.
Quick Insights into Foundation Medicine ROI
Foundation Medicine's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Foundation Medicine's ROI score.
Ranked Foundation Medicine ROI the Highest
Foundation Medicine ROI Score by Gender
Foundation Medicine's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Foundation Medicine.
Male
1.8/5
Female
N/A
Foundation Medicine Pricing vs. Competitors
Compared to its competitors, Foundation Medicine's ROI score is rated right above Quest Diagnostics, and is preceded by Flatiron Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Sonic Healthcare | 4.5/5 |
| Flatiron Health | 3.8/5 |
| Foundation Medicine | 3.4/5 |
| Quest Diagnostics | 2.7/5 |
Unlock Foundation Medicine ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Foundation Medicine ROI vs. Competitors data and gain insights into your customers today.
Foundation Medicine Customer Satisfaction (CSAT)
Foundation Medicine Customer Satisfaction (CSAT) Score
80 / 100
Foundation Medicine has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Foundation Medicine Customer Satisfaction vs. Competitors
Compared to its competitors, Foundation Medicine's Customer Satisfaction score is rated right above Flatiron Health, and is preceded by Sonic Healthcare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sonic Healthcare | 100% |
| Foundation Medicine | 80% |
| Flatiron Health | 52% |
| Quest Diagnostics | 44% |
Unlock Foundation Medicine Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Foundation Medicine Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Foundation Medicine Customer Service
3.8/5
Foundation Medicine has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Foundation Medicine's overall Customer Service score rated by its users and customers.
About Foundation Medicine's Customer Service
Address
400 Summer St, Boston, MA 02210
Website
http://www.foundationmedicine.com
Phone Number
6174182290
Quick Insights into Foundation Medicine Customer Service
Foundation Medicine's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Foundation Medicine's Customer Service score.
Ranked Foundation Medicine Customer Service the Highest
Foundation Medicine Customer Service Score by Gender
Foundation Medicine's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Foundation Medicine.
Male
2.6/5
Female
N/A
Foundation Medicine Customer Service vs. Competitors
Compared to its competitors, Foundation Medicine's Customer Service score is rated right above Quest Diagnostics, and is preceded by Flatiron Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sonic Healthcare | 4.5/5 |
| Flatiron Health | 3.8/5 |
| Foundation Medicine | 3.8/5 |
| Quest Diagnostics | 2.6/5 |
Unlock Foundation Medicine Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Foundation Medicine Customer Service vs. Competitors data and gain insights into your customers today.
Foundation Medicine as an Employer
3.6/5
Foundation Medicine has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Foundation Medicine scored a 9 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Foundation Medicine would recommend the brand to a friend. ENPS measures how likely Foundation Medicine employees would recommend working at Foundation Medicine to a friend.
Net Promoter Score
9
NPS Score
| 48% | Promoters |
|---|---|
| 13% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 34% | Promoters |
|---|---|
| 25% | Passive |
| 41% | Detractors |
