Who is Foundever?
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Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Foundever Company Culture
Foundever Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.7/5
Foundever CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Laurent Uberti
84 /100
See More
Diversity at Foundever
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Diverse employees at Foundever have rated Team, Manager, and Leadership as the highest categories they have scored
Women at Foundever
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Women at Foundever have rated Team, Manager, and Leadership as the highest categories they have scored
Foundever eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
45
Foundever employees are 45% more likely to recommend Foundever as a great place to work
| 61% | Promoters |
|---|---|
| 23% | Passives |
| 16% | Detractors |
Foundever Company News
Who is Foundever?
March 18th, 2025March 17th, 2025March 19th, 2025
At Foundever, we're revolutionizing customer interactions! Discover how we transform traditional call center roles into exciting opportunities that blend AI technology with human creativity. Meet our incredible associates who connect with you daily, and learn about our diverse community of 150,000 in 45 countries. Join us and make a difference—one chat at a time!
2026 is your year!
January 8th, 2026January 7th, 2026January 9th, 2026
Happy New Year! As we begin a new chapter together, we reflect on the moments—big and small—that define our partnerships and your journey at Foundever.
Wishing you a fantastic year ahead filled with growth and success!
Comparably Awards
December 19th, 2025December 18th, 2025December 20th, 2025
Exciting news! Foundever has been honored with Comparably Awards for Q4 2025, winning in the categories of Best CEO and Best Company Culture! This recognition is a testament to our incredible team and the positive workplace culture we’ve built together. Thank you to all our employees for your invaluable feedback and support! Here’s to many more achievements as we continue to thrive together.
The art of asking probing questions! Youtube Series
December 16th, 2025December 15th, 2025December 17th, 2025
Join our dynamic team at Foundever and master essential call center customer service skills! Start your journey by mastering The Art of asking Probing Question with our new Youtube Video. If you're ready to enhance your communication skills and boost your career in customer service, apply now and become a key player in delivering exceptional customer experiences!
stories.foundever.com
December 2nd, 2025December 1st, 2025December 3rd, 2025
Explore Militaru's inspiring journey at Foundever! Discover how we support growth and collaboration, by visiting stories.foundever.com and see how you can be part of our vibrant team!
Read Militaru's story here: https://stories.foundever.com/ro/militaru-georgiana-petronela/
Working at Foundever
Working at Foundever is rated highly by 4898 employees, across various culture dimensions. Foundever employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting Foundever’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 25% compared to other companies in Fort Lauderdale, FL. See below in detail how working at Foundever was rated by employees.
Overall Company Culture at Foundever
A+
Overall Company Culture at Foundever is rated A+
Last updated months ago
Top
5%
Foundever ranks in the Top 5% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Foundever Employee Reviews
Out of 26786 Foundever employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping Foundever improve their work culture.
| Positive Reviews | 84% |
|---|---|
| Constructive Feedback | 16% |
Positive Reviews From Foundever Employees
- What is most positive about the culture and environment at your company?I can put my own flavor to my position, diversity is accepted.
- What is most positive about the culture and environment at your company?the employees that make engagement activities with very little support from management
- What are some of the best things about your team?We thrive with very little we have.
Constructive Feedback From Foundever Employees
- What does the leadership team need to get better at?Human side, knowing the actual reality of the employees
- What's going wrong and how can it be improved?Too much workload, my position should be handled by at least 3 people, but I'm here stuck doing everything. I do not have the tools I need. Nor the time to do things correctly.
- Why do you feel undervalued and what would make you feel better about your compensation?I feel valued as I'm learning. But if I was not learning, what I'm getting is not enough. In general, Foundever does not give us the right amount of money and perks.
Foundever Company Information
Foundever Company Overview
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Foundever was founded in 1994 and its current CEO is Laurent Uberti. Since its inception 32 years ago, Foundever has grown to 150000 employees.
Foundever Mission, Vision & Values
Foundever Mission Statement
At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Foundever Vision Statement
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
Foundever Values
- Creativity
- Commitment
- Connection
Sustainability and Corporate Social Responsibility at Foundever
At Foundever, we know a strong corporate governance balances the needs of our people, clients, shareholders and communities. The Foundever Sustainability Committees are formed at the country level and include material topic experts. These experts are determined by each country in terms of headcount and country regulations.
Foundever is committed to the goal of Science Based Target initiative (SBTi) of 1.5 Celsius by 2050. Today, our teams are taking steps to greatly reduce greenhouse gases (GHG) across our operations and supply chain, all using GHG protocol and Global Reporting Initiative (GRI) frameworks.
Every day, we aim to decarbonize our operations, transition to renewable energy and increase consumption efficiencies.
We’re committed to creating a lasting impact in the communities in which we live and work.
As stated in our Global Code of Conduct & Ethics, the health and safety of our employees, contractors, suppliers and the public are of utmost importance to Foundever. This reflects our commitment to providing all our associates with a safe and healthy work environment. We comply with all applicable health and safety laws and regulations and are committed to providing a safe and healthy work environment that minimizes work-related injury. Our employees are entitled to work in a place that’s free from harassment, discrimination, harsh treatment and acts or threats of violence. It’s our goal to promote an environment that encourages open communication, promotes mutual respect and teamwork and develops leaders. To ensure safe working conditions across our supply chain, we require all our supply chain partners to adhere to our Global Code of Conduct & Ethics. We recognize that physical working conditions are coupled with mental health demands and continue to promote wellness and work-life balance with our employees.
| Headquarter | 600 Brickell Ave Miami, FL 33131 United States of America |
|---|---|
| Website | foundever.com/ |
| Founding Date | 1994 |
| Company Status | Private |
| Jobs | jobs.foundever.com/ |
| Social Sites |
Curious about what a Foundever customer service representative does? Maybe what type of person they might be? You asked. We answered. Meet Michael. Michael, is from Lakeland, Florida and joined Foundever as a customer service agents in 2020.
Visit the official Foundever YouTube channel. Our videos are dedicated to amplifying diverse voices, highlighting our company culture and providing education about what working at Foundever is all about.
Learn how we're making lasting relationships between brands and customers through exceptional customer experiences in under 2.5 minutes.
At Foundever™, we believe that every action you take, no matter how small, can have a significant impact. These actions may seem insignificant at the time, but they define our own experiences. Enjoy the small moments and celebrate the big wins. More importantly, make them happen, whether it's a friendly conversation or taking that big leap. No matter how long you're with us, we hope you will feel the lasting impacts of those positive moments throughout your career.
Foundever Employees
Foundever has 150000 employees. 4898 employees at Foundever have reviewed Foundever across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 4898 Foundever employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Foundever are not very pleased with their total compensation at Foundever, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Foundever are extremely happy with their team. 4898 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Foundever are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Foundever believe the environment at Foundever is positive. Most Participants believe the pace of work at Foundever is comfortably fast. About 64% of the employees at Foundever work 8 hours or less, while 3% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Foundever are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Foundever employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Foundever report the work pace is comfortably fast
Work Pace
A Day in the Life
92% of Foundever employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Foundever employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
73% of Foundever employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Foundever employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
89% of Foundever employees call their work environment positive
Environment
Joining Foundever - Employee Onboarding
The prevailing opinion from Comparably users in Fort Lauderdale, FL about their company is that it was very prepared on their first day. Fort Lauderdale, FL employees concluded that their overall onboarding experience was positive. 71% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Foundever KPIs and OKRs
Employees’ understanding of Foundever's KPIs and OKRs is essential for its success. Out of 4887 Foundever employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4149 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Articles
Foundever CEO & Leadership
84 /100
Foundever CEO Awards and Recognitions
Foundever’s CEO Laurent Uberti started in this role in 1994. Laurent’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Fort Lauderdale, FL. With a high CEO score, Laurent Uberti has won the Best CEOs in 2025. In addition, Laurent has garnered Best CEOs for Diversity in 2023 specifically for Diversity, making Foundever’s CEO one of the top rated CEOs by diverse employees. Foundever’s CEO is highly regarded especially by employees in the Marketing department, employees in the Business Development department, and employees in the Legal department. However, employees in the Engineering department, employees in the Design department, and employees with 3 to 6 Years experience have a less favorable view of the CEO and believe there is room for improvement. Compared to Foundever’s competitors, Laurent Uberti ranks right below Concentrix CEO Chris Caldwell. Under Uberti’s leadership, Foundever employee respondents are most happy about their Environment and the company’s Executive Team. Compensation and Perks And Benefits are two areas, according to respondents, where Foundever could stand to see real improvement.
Foundever Leadership
The Foundever Executive Team is rated an “A+” and led by CEO Laurent Uberti, Founder & COO Olivier Camino, and Chief Marketing Officer Martin Wilkinson-Brown
Laurent Uberti CEO / President
Laurent Uberti, Founder, President and Chief Executive Officer (CEO) of Sitel Group, leads the group’s Global Executive... read more
Olivier Camino Founder & COO
Olivier Camino is the Founder and Global Chief Operating Officer (COO) of Foundever. As COO, Olivier is responsible for... read more
Martin Wilkinson-Brown Chief Marketing Officer
As Chief Marketing Officer for Foundever, Martin Wilkinson-Brown leads the Global Marketing and Communications team to... read more
Elisabeth Destailleur Chief Financial Officer
Elisabeth Destailleur is the Chief Financial Officer at Foundever where she leads the financial strategy for the... read more
David Slaviero Chief Technology Officer
David Slaviero is Chief Technology Officer at Foundever. In this role, he leads and oversees the IT teams, project... read more
Diversity & Inclusion at Foundever
Diverse employees at Foundever score the company 80/100 across various culture categories, placing Foundever in the Top 5% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Foundever across various culture dimensions.
We’re passionate about becoming the world’s most inclusive BPO provider. We prioritize inclusion and diversity amongst our associates to ensure we provide the best quality experiences and innovative services for our customers.,,We operate across verticals and geographies. While we must act locally — engaging with local culture and part of the story of the communities in which we work — we’re a global team. We bring together different backgrounds, different experiences and different skill sets that contribute to our success.,,Our people are our most valuable asset; the collective sum is greater than that of our individual differences, life experiences, knowledge and personalities.
Ranked Culture the Highest
Ranked Culture the Lowest
Foundever Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Financial Benefits
- 401K / Retirement Plan
Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Foundever PTO
Foundever's PTO and Vacation policy typically gives 20-30 days off a year. Foundever's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Frequently Asked Questions regarding Foundever
What is Foundever address?
Foundever location is at 600 Brickell Ave
Who is the CEO of Foundever?
Foundever CEO is Laurent Uberti, their score by employees is 84
What are the salaries in Foundever
The average salary for employees in Foundever is 59250$
What is Foundever eNPS?
The eNPS for Foundever is 45
How many employees work in Foundever?
Foundever has 150000 employees
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