Foundever Employee Reviews
Out of 26786 Foundever employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping Foundever improve their work culture. The Marketing team, with 95% positive reviews, reports the best experience at Foundever compared to all other departments at the company. The Design team offered the most constructive feedback, with 22% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Human side, knowing the actual reality of the employees
Review from Operations Dept
changes on leadership have built a perception of radical impact for employees that are deeply affected by these organizational amendments thru multiple new processes that overlaps with what works well.
Review from Operations Dept
People skills, show empathy & interest in their agents
Review from Customer Support Dept
studying, reading, participating and being professional
Review from HR Dept
There is abuse of authority performed by the account leader Mariana Martinez on the capitalone 360 english core retail.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel valued as I'm learning. But if I was not learning, what I'm getting is not enough. In general, Foundever does not give us the right amount of money and perks.
Review from Operations Dept
our organization has undervalued long time assets
Review from Operations Dept
The amount of cases we as agents need to complete, the work and thought that is put in to get the case done is not worth the salary and there is no incentives or annual increase, I have been with foundever for 2years and 1 month, incentives and annual increase like other BPOs would really be nice
Review from Customer Support Dept
Yes, I do, as I deliver way and above what is required from me but still sit with a minimum salary
Review from Operations Dept
pay rate can be a bit more higher
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Under qualified people: the actual talent left the company because of money. The people working here are under a lot of pressure and receiving less money than what they should.
Review from Operations Dept
Do not put learnerships and experience workers together as the learnerships are not mature enough to understand work life or grown up
Review from Customer Support Dept
I do not care about this
Review from Customer Support Dept
My coworkers need to mind their own business.
Review from Customer Support Dept
nothing, we work fine together, I just do look forward to it..
Review from Customer Support Dept
What needs to change to make the company culture better?
We need a positive vibe and managers should know how to interact with agents positively.
Review from Customer Success Dept
Better line managers, a better CM.
Review from Customer Success Dept
Nothing wrong, it is already a very nice place I just often feel alone and unable to work WITH people, I want to do more, I feel like I could be better but the numb of loneliness does not allow me.
Review from Customer Support Dept
Get the home office back for wise curitiba since there was home office and now there isnt anymore. When we were hired it wasnt said that the home office could be permanently taken off and due to the wise having a higher salary than other companies we cant even change to another client foundever has.
Review from Customer Success Dept
Activités externes Pl
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Foundever yet.
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What's going wrong and how can it be improved?
Too much workload, my position should be handled by at least 3 people, but I'm here stuck doing everything. I do not have the tools I need. Nor the time to do things correctly.
Review from Operations Dept
Way Too much to explain
Review from Customer Support Dept
Some managers are very old school without more formal training. Investing in them would be great.
Review from HR Dept
there is abuse of authority performed by the account leader Mariana Martinez towards the agents! there are no vacations availability, no free time ( LOA) no part times on this account Capitalone 360 english core retail account
Review from Customer Support Dept
Toxic management needs to be weeded out and salaries and recognition need to become better
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Foundever yet.
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