Geek Squad – Most agents seem too young to have meaningful customer service experience. Their communication is mostly company-scripted drivel. Most agents don't have solid tech experience, so your issue gets sent to a "2nd level" tech. Takes at least an hour to get a fix. You MUST ask for a call back to confirm.

Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. read more

EMPLOYEE PARTICIPANTS: 69

TOTAL RATINGS: 506

CEO: Robert Stephens

Most agents seem too young to have meaningful customer service experience. Their communication is mostly company-scripted drivel. Most agents don't have solid tech experience, so your issue gets sent to a "2nd level" tech. Takes at least an hour to get a fix. You MUST ask for a call back to confirm.

Other Employee Reviews for Geek Squad

Briefly describe your overall experience at your company

Started of as a well respected place-of-work, but has declined into nothing special....They've become the Walmart of electronics.

Briefly describe your overall experience at your company

Fun, friendly, good pay, always learning

What can this brand most improve?

Terrible service after 5 hours waiting

What can this brand most improve?

They can improve their service and response time. I'm pretty sure that the support is outsourced to somewhere in south Asia (India I think), and the agents just go through the motions when working on your issue. They also don't seem very knowledgeable and clearly perform the repairs steps by rote.

What can this brand most improve?

Willingness to help and understand a person who is older and maybe be a little more empathatic.

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Most agents seem too young to have meaningful customer service experience. Their communication is mostly company-scripted drivel. Most agents don't have solid tech experience, so your issue gets sent to a "2nd level" tech. Takes at least an hour to get a fix. You MUST ask for a call back to confirm.

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