Geek Squad – We made an on-line appointment for Geek Squad to come to our condo to correct a problem with the interface of our television and the cable service. Last week my wife, who made the appointment on-line, was told the technician would be here tomorrow (June 24) afternoon. Now it will be July 5th.

Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. read more

EMPLOYEE PARTICIPANTS: 69

TOTAL RATINGS: 506

CEO: Robert Stephens

We made an on-line appointment for Geek Squad to come to our condo to correct a problem with the interface of our television and the cable service. Last week my wife, who made the appointment on-line, was told the technician would be here tomorrow (June 24) afternoon. Now it will be July 5th.

Other Employee Reviews for Geek Squad

Briefly describe your overall experience at your company

Started of as a well respected place-of-work, but has declined into nothing special....They've become the Walmart of electronics.

Briefly describe your overall experience at your company

Fun, friendly, good pay, always learning

What can this brand most improve?

Terrible service after 5 hours waiting

What can this brand most improve?

They can improve their service and response time. I'm pretty sure that the support is outsourced to somewhere in south Asia (India I think), and the agents just go through the motions when working on your issue. They also don't seem very knowledgeable and clearly perform the repairs steps by rote.

What can this brand most improve?

Willingness to help and understand a person who is older and maybe be a little more empathatic.

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We made an on-line appointment for Geek Squad to come to our condo to correct a problem with the interface of our television and the cable service. Last week my wife, who made the appointment on-line, was told the technician would be here tomorrow (June 24) afternoon. Now it will be July 5th.

Other Employee Reviews for Geek Squad

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