-10
NPS
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General Dynamics Information Technology
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About General Dynamics Information Technology's Brand
General Dynamics IT delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. Among its major competitors, General Dynamics Information Technology is ranked in 2nd place for NPS while Autodesk is 1st.Their current valuation is $51.27B
Brand at a Glance
54%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
General Dynamics Information Technology Ranking
- #2 / 2 of its competitors
General Dynamics Information Technology NPS
General Dynamics Information Technology's Net Promoter Score (NPS) is a -10 with 30% Promoters, 30% Passives, and 40% Detractors. Net Promoter Score tracks whether General Dynamics Information Technology's customers would recommend using the product based on a scale of -100 to 100.
General Dynamics Information Technology Overall NPS
| 30% | Promoters |
|---|---|
| 30% | Passives |
| 40% | Detractors |
General Dynamics Information Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2021 -50 | Jul 2021 | -50 |
Dec 2021 -66 | Dec 2021 | -66 |
Mar 2022 -25 | Mar 2022 | -25 |
May 2022 0 | May 2022 | 0 |
Dec 2022 -17 | Dec 2022 | -17 |
Jan 2023 -15 | Jan 2023 | -15 |
Sep 2023 -25 | Sep 2023 | -25 |
Apr 2024 -10 | Apr 2024 | -10 |
How Other Brands Compare
General Dynamics Information Technology is ranked second for NPS among its competitors. Autodesk comes in first. Among those competitors, it is the second most valued company behind Autodesk.
General Dynamics Information Technology |  Autodesk | |
| Global Ranking | #- | #238 |
| NPS | -10 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $51.27B | $62.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
General Dynamics Information Technology NPS by Gender
General Dynamics Information Technology's NPS was rated -34 by Male customers on Comparably.
Male
-34
General Dynamics Information Technology's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
General Dynamics Information Technology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
General Dynamics Information Technology NPS vs. Competitors
Compared to its competitors, General Dynamics Information Technology's NPS is rated right below Autodesk.
| COMPANY | NPS Score | |
|---|---|---|
| Autodesk | 32 |
| General Dynamics Information Technology | -10 |
General Dynamics Information Technology Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of General Dynamics Information Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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General Dynamics Information Technology Customer Loyalty Score by Gender
General Dynamics Information Technology's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
General Dynamics Information Technology Customer Loyalty vs. Competitors
Compared to its competitors, General Dynamics Information Technology's Customer Loyalty score is rated right below Autodesk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Autodesk | 83% |
| General Dynamics Information Technology | 54% |
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General Dynamics Information Technology Product Quality
2.6/5
General Dynamics Information Technology has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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General Dynamics Information Technology Product Information
General Dynamics Information Technology’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.gdit.com
- Company Size
- 10,000+ Employees
Industry
Government & Legal
SaaS
Quick Insights into General Dynamics Information Technology Product Quality
General Dynamics Information Technology's Product Quality score was rated highest by Male customers.
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Ranked General Dynamics Information Technology Product Quality the Highest
General Dynamics Information Technology Product Quality Score by Gender
General Dynamics Information Technology's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
General Dynamics Information Technology Product Quality vs. Competitors
Compared to its competitors, General Dynamics Information Technology's Product Quality score is rated right below Autodesk.
| COMPANY | Product Quality Score | |
|---|---|---|
| Autodesk | 4/5 |
| General Dynamics Information Technology | 2.6/5 |
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General Dynamics Information Technology Pricing
General Dynamics Information Technology ROI & Value For Money
2.5/5
General Dynamics Information Technology has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into General Dynamics Information Technology ROI
General Dynamics Information Technology's ROI score was rated highest by Male customers.
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Ranked General Dynamics Information Technology ROI the Highest
General Dynamics Information Technology ROI Score by Gender
General Dynamics Information Technology's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
General Dynamics Information Technology Pricing vs. Competitors
Compared to its competitors, General Dynamics Information Technology's ROI score is rated right below Autodesk.
| COMPANY | Pricing Score | |
|---|---|---|
| Autodesk | 3.9/5 |
| General Dynamics Information Technology | 2.5/5 |
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General Dynamics Information Technology Customer Satisfaction (CSAT)
General Dynamics Information Technology Customer Satisfaction (CSAT) Score
50 / 100
General Dynamics Information Technology has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
General Dynamics Information Technology Customer Satisfaction vs. Competitors
Compared to its competitors, General Dynamics Information Technology's Customer Satisfaction score is rated right below Autodesk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Autodesk | 73% |
| General Dynamics Information Technology | 50% |
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General Dynamics Information Technology Customer Service
2.4/5
General Dynamics Information Technology has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About General Dynamics Information Technology's Customer Service
Address
Fairfax, VA 22030
Website
http://www.gdit.com
Phone Number
(703) 995-8700
General Dynamics Information Technology's Social Links
Quick Insights into General Dynamics Information Technology Customer Service
General Dynamics Information Technology's Customer Service score was rated highest by Male customers.
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Ranked General Dynamics Information Technology Customer Service the Highest
General Dynamics Information Technology Customer Service Score by Gender
General Dynamics Information Technology's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of General Dynamics Information Technology.
Male
2/5
Female
N/A
General Dynamics Information Technology Customer Service vs. Competitors
Compared to its competitors, General Dynamics Information Technology's Customer Service score is rated right below Autodesk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Autodesk | 3.8/5 |
| General Dynamics Information Technology | 2.4/5 |
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General Dynamics Information Technology as an Employer
2.6/5
General Dynamics Information Technology has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of General Dynamics Information Technology
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
General Dynamics Information Technology scored a -10 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of General Dynamics Information Technology would recommend the brand to a friend. ENPS measures how likely General Dynamics Information Technology employees would recommend working at General Dynamics Information Technology to a friend.
Net Promoter Score
-10
NPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 27% | Promoters |
|---|---|
| 24% | Passive |
| 49% | Detractors |
