Getaround FAQs

Getaround is committed to building the safest carsharing community. Via our integration with the DMV, we are able to automatically run a secure driver record check in real time for every new renter. International licenses are manually reviewed by our dedicated and skilled Customer Happiness Team.

We want you to share your car with confidence. To verify renters identities, we cross-check driving records with social profiles, such as Facebook, the credit bureau, and 16 other points of reference.

Additionally, we have strict minimum eligibility requirements that all renters must meet before they can rent a Getaround car.

Our Eligibility Requirements

At least 19 years of age. If you are under 21 years of age, you must have a clean driving record.

At least 25 years of age for specialty vehicles.

Must have held a license for a minimum of 2 years.

Have had 2 or fewer minor violations or at-fault accidents in the past 3 years.

Have not had a DUI or drug related incident in the past 7 years.

Must pass an instant driver record check before the first time you rent.

You can review our complete renter eligibility policy here.

If you find yourself in an accident and someone is hurt, the first thing you should do is call 911. This is the single most important stepwe want to make sure all parties are safe.Once everyone is safe, call Getaround Customer Happiness bytapping the "Help" button on the trip page of the Getaround mobile app.

Then, follow the instructions below.

Things to Document

Describe the incident.Write down an accurate description of the incident, including an account of the location and cause of the accident.

Collect names and contact info. Collect the names, phone numbers, and emails for all drivers, passengers, and witnesses at the scene.

Collect insurance info. For any cars involved, note their make, model, year, color, license plate as well as driver and insurance information. This is especially important as you are responsible for the damage feeeven if you're not at fault.If an adequately insured third-party is found to be 100% at-fault then we will refund the damage feeonce the claim investigation is concluded.

Take lots of photos.If you have a smartphone or digital camera, take pictures of any damage and of the scene of the accident.

Send your documentation.Submit your documentation via our help center as soon as you can, but no later than 24 hours after the accident occurred.

Notify the car owner. Let them know of the situation as soon as it is safe to do so.

Things to Avoid

Don't tow the car yourself.Your trip includes 24-hour roadside assistance and we will get someone out there to help you as soon as possible. If you arrange to have the car towed, you are responsible for any towing and related storage fees.

Don't repair the car yourself. Prior to any attempt to fix the car, please contact Getaround and the car owner.Some car owners are particular about how repairs are handled. Getaround also maintains corporate discounts with auto repair shops that perform high quality repair work. Should you handle the repair yourself, you are responsible for the cost of any repair work performed or resulting from the repair work performed.

If you're running late, be sure to extend your trip via the Getaround mobile app (iOS or Android) or by logging into your account at getaround.com. It is important you're always in an active trip, otherwise you won't be covered by our insurance policy. If there are no other cars booked, you can extend your trip up to six hours after your trip ends, just in case you forget.

If you're unable to extend your trip(i.e. the owner or car isunavailable, you have insufficient funds on your payment method, or there is a upcoming trip), you must return thecar at the originally scheduled end time.

Please note that all trip extensions are billed as new trips and rates may vary with demand. You will be able to see the cost of any extension before completing your transaction.

On cars that offer a daily rate if you've already hit the daily rate, you will not be able to extend for free. If you are extending for a period long enough to hit the daily rate again, you'll only be billed the daily rate.

Renting a car on Getaround is simple and easy. Open the Getaround App or log in online at getaround.com/search. Browse thousands of cars in our 300+ cities, filter by date, car style and class, parking type, then select the car of your choice and rent instantly.

1.) After creating your account or logging in, click on the "Find cars" text at the top of the screen.

2.) Enter your address into the search bar, if it doesnt already appear.

3.) Select your pickup and return times. Cars that are available for booking during that time will be shown.

4.) Next, click the Filter button below just below the times you've selected. Choose any of the filters you like to narrow your results. The list of available cars will automatically update with each filter you set.

5.) Click on a map pin or a car in the list of results, then click "View car details" on the popup to advance to the car profile page. From this page, you can see many more details about the car.

6.) Once you've chosen a car and clicked "Rent", you will be guided through entering your payment information, driver license information, and finally bookingthe car instantly.

Next How do I locate the car I booked?

All Getaround cars are NON-SMOKING. Please do not smoke in or near your Getaround car.If the next driver of a car and/or the car owner reports evidence of smoking, such as strong odor, ashes, etc., a $500 smoking fine may be charged to the responsible renter at Getaround's sole discretion.

Getaround car insurance works very similarly to a personal policy. Whenever you reserve a car through Getaround and you meet our eligibility criteria, you are fully covered for the duration of the trip reservation by Getaround's top rated insurance policy.This includes comprehensive, collision, and liability coverage administered by Broadspire, up to $1M as outlined in our terms of service.

The Getaround policy provides coverage for incidents that occur during a trip reservation, and both you and the owner are covered by our policy. Like most insurance policies, the Getaround policy carries a Damage Fee for each incident, for which the renter is responsible.

The amount of the Damage Fee that you're responsible for varies depending on the Protection Plan applied when you booked your trip. For more information on Damage Fees, visit How much do I pay if damage arises during my trip?

If the car is an exotic or Specialty vehicle with an MSRP over $75,000 or if the car is a classic vehicle more than 35 years old then a $2,500 damage feeapplies, for which the renter is responsible.

For In-trip Emergencies

For in-trip emergencies, you can reach a Getaround Customer Happiness Agent over the phone via the mobile app.

From the app, navigate to your active trip page and tap on HELP in the upper right corner. From there, you'll see the option to call Getaround for help:

submit a request

Please note that if you're not in an active trip, you'll be able to contact support via our Help Center only and you will not see an option to Call Getaround Support. Outside of an active trip, all inquiries will be directed to our team via our Help Center,which allows us to serve renters with phone supportwhen it matters most.

In Help Center

As a Renter, you can reach customer service any time via our Help Center: simply through our ticket form and a Customer Happiness Agent will reach out to answer your question.

In the App

You can reach Help Center and submit a support request via the mobile app at any time. Open the top left menu in the app, and tap HELP. From there, you can find FAQs, Renter policies, and Terms, and Submit a Request if you still have questions.

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What is Getarounds vendor policy for repairs?

If your vehicle needs to be repaired at a non Getaround Preferred repair facility, we must be given the opportunity to inspect the damage and review the estimate prior to the commencement of any repair. We will then reimburse you for the agreed upon repair cost at the same competitive rate offered by our local vendor(s).

Drive with Uber driver-partners are able to rent Getaround cars for as little as one hour, however some cars are reserved for long term rentals of one week or more. At this time weekly rentals are only available in San Francisco, Boston, and D.C.

Any driver-partner approved for DWU will be able to book an hourly or weekly car in these three markets (San Francisco, Boston, D.C.). If you have not yet signed up to drive with Uber, you must sign up to become a driver-partner first.

How to book a weekly rental

Once you are enrolled in the Drive with Uber program, open your Getaround app and search for Drive with Uber cars. If you are located in in a market that has weekly rentals available you will be prompted to select hourly or weekly.

Once you have chosen weekly you will only see cars that are available for weekly trips.

If you are not ready to get started yet, you are able to reserve a car no more than 48 hours in advance. Once you have chosen your start time you may choose an end date of up to four weeks in the future. If you only rent for one week you will have the option to extend your trip for up to a total of 28 days.In order to maintain and service cars no rentals are permitted to extend beyond 28 days. If your trip is approaching 28 days you can book a weekly trip with a new car up to 48 hours in advance.

Applying a promo code is easy. Simply enter the code at checkout, and your discount will be applied. Pro Tip: Promo codes are only valid for 90 days and can only be entered at checkout, credits do not carry over from rental to rental.

Start off by finding a car best suited to your needs. If it's available you can rent it.

If you have a promotion code, you can enter it on the checkout screen.

On the web, to the right of the car image, and under your order summary youll notice a box below the text Apply Discount Code.

Enter your promo code and hit Apply! You can also enter your code in the iPhone app while checking out.

A code may no longer work for the following reasons:

It has expired.Promo codes are valid for 90 days only.

Youre no longer eligible for that code (likely becauseyou'vealready used it, or its only for first-time renters / new members).

Attempt to apply post-booking.Promo codes cannot be applied retroactively once a reservation has been placed.

Attempt to applyto exisiting trip as an extension.Promo codes cannot be applied to an existing trip as an extension. All trip extensions will be charged to the credit card under the account.

Something went wrong on our end - let us know!

You are able to booka Getaround car to drive with Uber for as little as 1 hour or as long as 28 days via weekly rentals. Please note that all cars are subject to availability and not all cars are available for weekly rentals.

Once you've booked a car, you can extend your rental as long as the vehicle has not beenreserved by another driverfollowingyour trip. Weekly rentals have a maximum of 28 days.

If the car is available, you will be able to extend your reservation directly through the Getaround app.

Many newer cars, in particular push-to-start models, are equipped with a "smart" key fob. A "smart"key fob is essentially a small computer, andremains in constant communication with the car itis paired to any time that it iswithin close vicinity."Smart" keys offer many conveniences, usually including one or more of the following features:

Comfort Access: allowsthe person holdingthe key fob to unlock the vehicle through close proximity to the vehicle door, without needing to press any buttons to unlock.

Driver Unlock Assist: allowsthe person in possession of the key fob to unlock the vehicle by pushing a button on the driver side door.

Push-to-Start: allows the person in possession of the key fob to start the car by simply pushing the start button when the key is in the car.

Because "smart" keys communicate continually with the car they are paired to, they must be placed within an RF (radio frequency) pouch when left in the car.RF pouches block communication between the key fob and the car.

A few issues can arise if a "smart" key is left inside of its paired car without beingproperly secured in itsRF pouch:

The key fob battery maydrain, often causing a dead key fob for the next driver

The car battery maydrain, often causing a dead car battery for the next driver

The car may not lock properly: somecars with "smart" keys are programmed to block thelocking mechanism if the key is within the car. You'll need to place the "smart" key inside the RF pouchbefore attempting to lock the car.

What is an RF pouch, and what does it do?

RF pouches are made of special materials that block communication between thecar and thesmart key fob.

If you've rented a Getaround car with a "smart" key fob, you'll find the key located within the RF pouch. The RF pouch will looksimilar to the one below:

help center

How should I use an RF pouch?

Anytime you return a Getaround car equipped with a "smart" key, you should be sure to placethe key fob into the RF pouch before stowing the key and locking the car.

We recommend stowing the car key and RF pouch in the Getaround sun visor organizer. If the car key and RF pouch do not fit inside the sun visor organizer, you can also place thecar key and RF pouch in the glovebox or center console.

If you have any questions about your RF pouch, please reach out to us via our help center

If you are renting a car that you believe should have an RF pouch and its not present, please notify Getaround via our .

How is the appraisal and estimate completed?Your appraisal and estimate are completed by an experienced desk appraiser based on the photos you have provided to Getaround in your initial report and through the Getaround Fix app.

Youve received an estimate. Whats next?An estimate will be provided to you directly via the Getaround Fix app. Onceyou'vereceived an estimate, you are encouraged to take your car to one of our partner repair facilities. A list of repair facilities partnered with Getaround will be provided to you by your Claim Advocate. This will be the fastest way to get your vehicle back on the road.Cant take your vehicle to a local vendor? Let your Claim Advocate know, and well see how we can help. What if my repair vendor has questions about the Getaround Fix estimate? Any questions regarding the estimate should be directed to the Getaround Fix Helpdesk at (312) 906-7462. This information is also available at the top of your estimate. Labor rates. Getaround Fix estimates are written using Getarounds preferred vendor rates. You can read more about our vendor repair policy here. If you have any questions about this policy, your handling Claim Advocate will be able to provide more info.

Renters are responsible for returning the car on time or extending as neededthrough the Getaround app or by calling us.

If a renterreturns a car late resulting in an inconvenience to another member or to you, wemay compensate the owner for each hour the renteris late returning the car. Late returnreimbursements are in addition to the hourly rate of the car less Getaround commission. The late return reimbursement is awarded at $30/hour up to $300.

This reimbursement is prorated based on the amount of time the renter is late. For example, if a renter is 30 minutes late, the owner willreceive a $15 late return reimbursement plus the earnings from a 30 minute trip extension.

You can cancel your trip yourself within the Getaround mobile app on iOS or Android, directly from your trip page. Select your current trip and you'll see the Cancel button.

How to Cancel

renter cancellation fees

If you do not use our mobileapps (iOS or Android) but you need to cancel a trip, you can cancel on web by visiting your Trips page which you can access here. Select your current trip and you'll see theCancel button. Click on the button and follow the prompts to cancel your trip:

Once a trip has started, it cannot be canceled and is non-refundable.

Cancellation Fees

In certain cases, Getaround may charge a cancellation fee to compensate the car owner for the time the car was booked and unavailable to other potential renters. That said, we understand that life happens, and you may need to cancel a trip from time to time. You can avoid paying a cancellation fee by:

Canceling within 1 hour of booking your trip

Canceling with at least 24 hours notice

1-Hour Cancellation Grace Period

When you book aGetaround trip, you have a 1 hour grace periodto cancel the trip with no fees assessed,as long as you cancel before the trip start time.

For example, at 4:15PM you book a trip that starts at 6:00PM. You have 1 hour from the timeof booking (up to 5:15PM) to cancel with no fees.

Once a trip starts, it cannot be canceled.

24 Hours Notice

Beyond the 1-hour cancellation grace period, you can still cancel a trip at no charge as long as it's more than 24 hours before thetrip start time.

If you cancel outside of your 1-hour cancellation grace period, the following apply:

Cancellation more than24 hours before the Trip starts: no fee.

Cancellation less than 24 hours before the Trip starts: 50% of Trip rate.

When you cancel a trip, a rentercancellationfee may be charged at Getaround's sole discretion. This fee is charged to compensate for the time the car was booked and unavailable for other potential renters.

Extreme Weather Events and Emergencies

The safety of our community members is always our top priority, and we understandthatsevereweather eventscan make itunsafe and inadvisable to be out on the roads.

If you're experiencing an extreme weather event(as deemed by the National Weather Service or another government agency) and you'd like to cancel your trip, pleasecontact us via the help button on the trip page in your app - were here to help.

The car's home locationand pickup/return instructions will be clearly noted in the Getaround app and in your trip confirmation email. Pleas note, the Getaround app will not display the car's actual real time location until 15 minutes before your trip start time. Once your trip starts, you'll be able to unlock and access thecar.

If you have any trouble finding the car that you've booked, make sure it is within 15 minutes of the start time and double check the instructions. If there are still issues locating the car or it isn't there, contact us by pressing "Help" and then the "Contact Getaround Support" button in the app. We willhelp you locate it or find another car nearby if necessary.

Getaround Autotoll

When you pass through a tollplaza in aGetaround car and use an electronically tolled lane, the toll will automatically be registered and paid based on the car's license plate. Electronically tolled lanes may be called FasTrak lanes, EZPass lanes, or other names, depending on your location.

If you pass through a toll plazaduring your trip and use an electronically tolledlane,our team will automatically charge the toll to your credit card plus a $1.50 per toll processing fee. To avoid paying twice for tolls, do not pay cash when passing through a toll plaza with electronically tolled lanes.

Autotoll currently works on all major tolled bridges and roads in the states and provinces highlighted on the map below. Keep in mind that toll prices vary by region, facility, and time of day.

Limitations of Autotoll

Autotoll will not work at any gated (non-high-speed) toll lane. These lanes require payment by cash or credit card. Getaround customers are encouraged to use high-speed toll lanes wherever possible.

All toll roads listed on the map above in blueareas do not have AutoToll coverage.

A few toll plazas outside of Chicago, D.C, or L.A.. only have gated toll lanes and do not have any high-speed lanes, or they otherwise require the use of a transponder. At these locations, payment by cash or credit card is required to pass through these plazas. These locations are as follows:

I-90 Chicago Skyway (Illinois)

Chesapeake Bay Bridge Tunnel (Virginia)

Dulles Greenway(Virginia)

Dulles Toll Road(Virginia)

Powhite Parkway Extension(Virginia)

RMA Expressway System(Virginia)

Metro ExpressLanes on the I-10 and I-110 around Los Angeles (California)

If you're having trouble seeing your Getaround Car in the Uber Driver app, follow these troubleshooting steps:

Make sure youre approved to Drive with Uber in a Getaround car.

See How do I sign up to drive with Uber on Getaround? for help signing up.

Confirm you have booked a Drive with Uber trip by checking your Trip Confirmation Email.

If you accidentally booked the wrong type of trip, contact Getaround support by tapping Help in the Getaround app.

Make sureyou'vefound the car and open your Trip screen in the Getaround app before troubleshooting.

After the trip start time, tap the Car Key button in the Getaround app to get started.

Tap the Unlock & Inspect button to unlock the car.

Inspect the car for exterior/interior damage and upload any photos in your pre-trip inspection, if needed.

Look for the physical car key usually found in the sun visor.

Turn on the car and follow the instructions in the app to document the fuel level.

Once you have completed pre-trip inspections, you should be ready to go online.

Open the Uber Driver app on your phone.

Tap Go on the main screen.

Youre ready to pick up your first ride!

If you continue to have trouble going online in the Uber app, try these steps to verify if your Getaround car is properly assigned to your Uber account:

Within the Uber Driver app, tap on your Profile picture in the top right corner.

Tap on Account.

Tap on Vehicles.

Check to see if the Getaround car has been assigned to you in the Uber Driver app.

If you do see your Getaround car in the Vehicle section, you should be ready to go online.

Tap Go on Uber Driver app main screen.

If the Getaround car is missing from your Vehicle section, contact Getaround Support by tapping Help in the Getaround app.

In the event of an accident, safety is the first priority. Call 911 if anyone is hurt. Be sure to contact customer service before leaving the scene using your Getaround mobile app.

If you get into an accident during your Getaround rental, the first and most important step is to check and make sure no one is hurt - if anyone is hurt or you are unsure, dial 911 immediately.

After confirming everyone is safe please follow the steps below:

Collect All Information at the Scene

Describe the Incident: Write down an accurate description of the incident, including the location and cause of the accident.

Collect Names & Contact Information: Collect the names, phone numbers, and emails of all drivers, passengers, and witnesses at the scene.

Collect Insurance Information: For all cars involved note their license plate number, make, model, year, color and all driver and insurance information.

Take Photos: Use your phone or camera to take lots of pictures of the scene of the accident and any damage to vehicles.

Report the incident to Getaround by pressing "Help" in the trip page of your Getaround mobile app. AGetaround Agent will guide you through the Claims intake process and request follow-up documentation from you such as photos, insurance information of the other parties involved, etc.

A) If the incident was on-app*, you'll alsoneed to report the incident and file a claim via the Uber app:

Trip and Fare Review I was in an accident. Please share all details and Uber will be in touch.

B) If the incident was off-app*, there is no need to filea claim through the Uber driver partner app. Getaround will process the claim.*On-App means that you werelogged in to the Uber app and and hadaccepted a trip, wereen route to pick up a rider, or were already transporting an Uber rider.*Off-App means you had not accepted any Uber rides and were not transporting any Uber riders.

As a security measure, we add atemporary authorizationof up to $150usually for first-time renters only. We temporarily authorize your card to ensure there are sufficient funds in the case of an extension or community violation such as a smoking fee or a fuel fee.

The authorization is voidedand the money is not taken from your card. However, this will usuallyshow as a pending charge for 3-5 business days before it disappears. When the charge settles you will only see the actual cost of your trip.

Using Getaround to drive with Uber is easy! Make sure you are a registered driver with Uber prior to signing up with Getaround. Once you are registered, follow these easy steps:

Sign up to drive with Uber here.

Onceyou'vebeen approved to drive with Uber, you will receive a unique download link to connect Uber to your Getaround app. Remember that a Facebook or Google account is needed to sign up for Getaround. What if I'm having trouble with my Uber app after sign up?

Before proceeding to the next step, ensure that you're signed into your own personal Facebook or Google account on your smartphone. If you're signed into someone else's account, you won't be able to access the Drive with Uber functionality on your device.

Tap on Log in with Uber from your smartphone to download Getaround from the App Store or Google Play Store.

Once you select Log in with Uber, a pop up will ask you to allow access to information to link your accounts.

Continue the process by using either Continue with Facebook or Continue with Google.

Once you have Signed up with Getaround, you will be able to select Hourly or Weekly cars.

You are now ready to find a car near you and start driving with Uber!

When you tap Search available cars, you'll be taken to the map page in the Getaround app. Make sure you have check the button for Drive with Uber to ensure you are seeing the correct cars.

Keep in mind that standard Getaround cars are not available to be driven with Uber. If you're booking your reservation to drive with Uber, you should only book cars listed in the Drive with Uber section of the Getaround app. Drive with Uber vehicles show up as black pins on the search map.

If you are unable to go online in the Uber Driver app after signup, visit What if I'm have trouble going online in the Uber Driver app?

If you're still having issues with your Uber Driver app after signup,

Damage Fees

If damage occurs during your Getaround trip, you're required to pay the Damage Fee associated with the Protection Plan applied at checkout when you booked the trip.

Protection Plans

Protection Plans provide Renters with additional options to reduce the potential Damage Fee amount you could be responsible for paying in case of damage.

At this time, Plus and Premium Protection Plans are available only for bookings originating in California, Colorado, Illinois and Pennsylvania.If you're booking in a market outside of these states, your trip will default to the Standard Protection Plan.

Protection Plan

Description

Standard: included with booking,no additional charge

$1,000 max damage fee for Standard cars

$2,500 max damage fee for Specialty cars

Plus

$250 max damage fee in case of damage

Not available for Specialty cars

Available only in California, Colorado, Illinois, and Pennsylvania

Premium

$0 damage fee in case of damage

Not available for Specialty cars

Available only in California, Colorado,Illinois, and Pennsylvania

*Some exclusions do apply. For more information, refer to Getaround's Insurance Policy and Terms & Conditions.

If the car is an exotic or Specialty vehicle with an MSRP over $75,000 or if the car is a classic vehicle more than 35 years old then a $2,500 Damage Feeapplies, for which the renter is responsible. Getaround does not currently offer any additional Protection Plan options for Specialty cars beyond the Standard Plan which carries the $2,500 Damage Fee.

Selecting your Protection Plan

At this time, Plus and Premium Protection Plans are available only for bookings originating in California, Colorado, Illinois and Pennsylvania.If you're booking your trip in a market outside of these states, your trip will default to the Standard Protection Plan and you will not see any Plan selection options at check-out.

Booking in California, Colorado, Illinois or Pennsylvania

When you book a Getaround trip originating in California, Colorado, Illinois or Pennsylvania, you'll have the opportunity to select your desired Protection Plan (unless you're booking a Specialty car, in which case your Protection Plan will default to the Standard Plan which carries a $2,500 Damage Fee).

Booking on Web

When you click through to checkout on web, you'll see your Protection Plan options. You'll need to select one of the options before you can check out.

cancel your trip

Booking on Mobile

When you click through to checkout in the Getaround mobile app, you'll see your Protection Plan options.

You'll need to select one of the options before you can check out, and once you've selected your plan, you'll see the Protection Plan you selected as well as the associated Damage Reduction Fee in your pricing breakdown:

Extending your Trip

Any time that you extend your trip, if you selected a Plus or Premium Protection Plan option, you will pay an additional surcharge each time you extend your trip. This Protection Plan surcharge ensures that your trip extensions are covered by the same Protection Plan you selected at checkout, and you may not opt out or modify your selected Protection Plan once your trip has started.

What is covered by my Protection Plan?

The Protection Plan you select applies only to damage that might arise during your booking.Please visit Getaround's Insurance Summary for full coverage details.

The Protection Plandoes not cover or apply to other trip incidentals that might arise during your trip, such as citations, impounding, lost keys, or fuel charges.

How much does a Protection Plan cost?

The Standard Protection Plan is included in the booking price at no additional charge.

Plus and Premium Protection Plan prices varybased on a variety of booking factors, and the price is displayed during the checkout process.

Can I apply a discount or promo code to my Protection Plan?

No, at this time discount/promotion codes cannot be applied to cover the cost of any Protection Plan.

Can I switch my Protection Plan after I've booked the trip?

If you'd like to switch to a different Protection Plan option after bookingyou'll need to and then rebook the trip, selecting your desired Protection Plan during checkout. You can only change your Protection Planbefore your trip has started.

IMPORTANT: Once a trip has started, you may not modify or change your Protection Plan.

Can I decline a Protection Plan?

No, you may not decline a Protection Plan. However, you can select the Standard Plan at no additional charge (which carries a Damage Fee of $1000 in case of damage).

Damage Fees

If damage occurs during your Getaround trip, you're required to pay the Damage Fee associated with the Protection Plan applied at checkout when you booked the trip.

Protection Plans

Protection Plans provide Renters with additional options to reduce the potential Damage Fee amount you could be responsible for paying in case of damage.

At this time, Plus and Premium Protection Plans are available only for bookings originating in California, Colorado, Illinois and Pennsylvania.If you're booking in a market outside of these states, your trip will default to the Standard Protection Plan. For full details on Protection Plans, visit What are Protection Plans and how do they work?

Protection Plan

Description

Standard: included with booking,no additional charge

$1,000 max damage fee for Standard cars

$2,500 max damage fee for Specialty cars

Plus

$250 max damage fee in case of damage

Not available for Specialty cars

Available only in California, Illinois, Colorado, and Pennsylvania

Premium

$0 damage fee in case of damage

Not available for Specialty cars

Available only in California, Colorado, Illinois and Pennsylvania

*Some exclusions do apply. For more information, refer to Getaround's Insurance Policy and Terms & Conditions.

If the car is an exotic or Specialty vehicle with an MSRP over $75,000 or if the car is a classic vehicle more than 35 years old then a $2,500 Damage Feeapplies, for which the renter is responsible. Getaround does not currently offer any additional Protection Plan options for Specialty cars beyond the Standard Plan which carries the $2,500 Damage Fee.

If you need to extend a reservation you can do so from the Trip page in the Getaround mobile app. If you are looking to change the start time of a trip, you will need to cancel your trip and then rebook the car at your new desired start time.

An Under 25 Fee is charged for every trip taken by renters under the age of 25 in order to cover the additional cost of providing our service to these drivers.

We have worked to structure the fee to minimize the inconvenience as much as possible. Instead of issuing a flat fee to all drivers under the age of 25, the fee decreases substantially for renters under 25 each year.

Age

Under 25 Fee

19

75% of Trip Price

20

45% of Trip Price

21

25% of Trip Price

22

15% of Trip Price

23

10% of Trip Price

24

5% of Trip Price

25

None

This fee is charged to the renter for the initial trip reservation as well as any trip extensions with a Getaround car. Unfortunately, discount codes and promotionscan'tbe applied to the Under 25 Fee.

Getaround provides 24/7 roadside assistance during all trips for any accidents and breakdowns that may occur. If you have trouble at any point during your rental, call Getaround by pressing "Help" and then "Contact Getaround Support" in your app.

If the car can be safely driven after roadside assistance arrives, you are responsible for returning the car to the home location following this event.

If roadside assistance is required, you are responsible for staying with the vehicle until the issue has been resolved or otherwise arranged with Getaround. If a car is abandoned while waiting for roadside assistance, you may be liable for the cost of the roadside assistance services.

If roadside assistance is required as a result of violation of Getaround's Terms of Service the full cost of roadside assistance will be billed to the renter.

All cars on Getaround have a base mileage included with your trip. Additional mileage beyond the standard limits will result in additional charges as longer trips lead to additional wear and tear and maintenance needs.Standard cars have a limit of 20 miles per hour, up to 200 miles per 24-hour period. Specialty cars work the same way with half the mileage per hour: 10 miles per hour, up to 100 miles per 24 hour period. All Drive With Uber vehicles have unlimited milage.

Example:A renter books for three full days, which allows the renter 600 miles cumulative for the entire booking. If the renter drives 250 miles on day 1, 50 miles on day 2, and 100 miles on day 3, the total mileage calculated at the end of the reservation is 400 miles. Day 1 would not incur an overage fee even though 250 miles occurred on day 1. The mileage calculation and any overage fees are based on the total mileage driven by the renter for the entire trip in comparison to the mileage cap, which is calculated based on booking times and dates.

Additional mileage is charged at the following rates:

For renters, who travel over the mileage allotment in a standard car,a charge of $0.50 per-mile willbe charged to the credit card used under the reservation.

For renters, travel over your mileage allotment in a speciality car, a charge of $5.00 per-mile willbe charged to the credit card used under the reservation.

All cars on Getaround that are equipped with a smart key fob have an RF pouch in which to store the key. The RF pouch allows you to store the smart key fob securely inside the vehicle.

The RF pouches provided by Getaround are silver and have a velcro enclosure on one end. The velcro end of the pouch must be securely fastened whenever the key is not in use. The RF pouch will be similar to the one below:

help center

What is a smart key fob?

Generally a car key is considered smart if it has one or more of the following characteristics:

Comfort Access: allows the person in possession of the key fob to unlock the vehicle through close proximity to the vehicle door.

Driver Unlock Assist: allows the person in possession of the key fob to unlock the vehicle by pushing a button on the driver side door.

Push-to-Start: allows the person in possession of the key fob to start the car by simply pushing the start button when they are in the car. Please note that depending on the make and model of the vehicle, an RF pouch may not be required.

Why and how should I use the RF pouch?

RF pouches are made of special materials that block communication between the car and the smart key fob. When the smart key fob is not in an RF pouch, it communicates with the car, allowing you to perform the functions listed above. Leaving the smart key fob unprotected puts the car at risk for being accessed by someone other than you or another verified renter.

When you pickup and return your Getaround car, the car key should be stored in the RF pouch we have provided. The velcro end of the pouch must be securely fastened whenever the key is not in use. Failing to properly secure the smart key fob in the RF pouch is in violation of our Renter Policies and Procedures.

It is imperative that you know how and when to use the RF pouch. If you have any questions about RF pouches, please reach out to us via our.

Each car on Getaround has a designated home location. A home location can be street parking near a certain address or a reserved private space. The home location, in addition to any other details about your trip you might need, are available on Trips Page. You can get to this page by clicking the menu icon on the top left of the mobile app and clicking Trips or by clicking here on the web.

Reserved Parking

Many owners have reserved parking spot to simplify the pickup and return process. Some reserved parking spots are denoted by a purple Getaround sign but some may simply be a private spot.Always check the details in the Pickup Instructions and return the car to the same location in as good (or better!) condition as you found it.

If you are unable to locate the car when you arrive, you can always reach out to the owner by calling their personal number which you should have received upon trip confirmation.If you are unable to reach the owner please call us by pressing "Help" on the trip page of the Getaround mobile app and well be happy to help.

Street Parking

Getaround cars without a reserved spot may be street parked, meaning that they can be parkedwithin a .25 mile radius of the home location. Once your trip starts, you can use the Getaround mobile app on iPhone or Android to find the car's real-time location.

Remember that when you return a street-parked car, you need to check the signage for any parking restrictions. You are responsible to park the car in a place that is safe, legal, and free from street cleaning/other parking restrictions for at least 24 hours following your trip end time.

If you can't locate a car via the mobile app, please call us at so we can help out.

Next Where do I park my car at the end of my trip?

What is the fuel policy for Uber Partners?

All cars must be returned with a full tank of fuel to avoid a fuel charge for the missing fuel, which varies by market. This policy aims to ensure all Drive with Uber Driver Partners receive a car with a full tank. This way everyone can get on the road to start earning right from the start of their trip.

What happens if the car doesnt have a full tank of fuel at the beginning of the trip?

As part of the walk-around inspection in the Getaround app, you will be asked to report the starting fuel level and take a photo of the car's fuel gauge. After submitting your inspection, our system will automatically reimburse you for the missing fuel in the form of a refund. If your refund amount exceeds your trip cost, youll be provided with an additional promo code which can be applied to any future trip.

What happens if Idon'treturn the car with a full tank of fuel?

As an Uber Driver Partner, you are responsible for returning the car with a full tank of fuel at the end of your trip. If a car is returned with less than a full tank of fuel, you will be charged for the cost of gas at a per-market rate, between $5.99 and $7.99 for regular fuel and $6.49 and $8.49 for premium fuel.

What if the app doesnt ask me to report fuel level?

If youre not asked to report the fuel level at the start of your trip, please ensure that you have downloaded the latest version of the Getaround app. If youre still having trouble after downloading the latest version of the Getaround app, please send a photo of the starting fuel level via our help center and make sure to fill up the tank at the end of your trip.

As an Uber Driver Partner, you are responsible for returning the car with a full tank of fuel at the end of your trip. If a car is returned with less than a full tank of fuel, you will be charged for the cost of gas at a per-market rate, between $5.99 and $7.99 for regular fuel and $6.49 and $8.49 for premium fuel.

When you are ready to finish your trip and return the car, remember to refill any gas that was used and to leave the interior of the car in as good or better condition than you found it. Ensure the car is parked according to the instructions provided on the Trip page and that you've reviewed all the information in our return responsibilities article.

Once the car is parked and turned off press the "End Trip" buttonand record the current fuel level.

After clicking 'End Trip' you will be prompted to record the fuel level again. Please make sure the fuel level is at the level it was when you picked up the car or you will be charged for the cost of gas at a per-market rate, between $5.99 and $7.99 for regular fuel and $6.49 and $8.49 for premium fuel.

After the fuel level is recorded you will a see list of important steps to take before you end your trip, specific to that car. Check the boxes as you go through the steps and don't forget to grab all your belongings!

Once you have completed all the tasks and checked the boxes click "Lock & End Trip" which will issue the locking command to the car and end your trip.

In an effort to provide the best carsharing experience for everyone, we do require that renters replace any fuel used during the trip. In the event that gas is not properly refilled before the car is returned, renters will be charged for the cost of gas at a per-market rate, between $5.99 and $7.99 for regular fuel and $6.49 and $8.49 for premium fuel.

Here are a couple tips that can help refueling go smoothly:

Make sure you've taken a photo of the fuel gauge as a part of your pre-trip and post-trip inspection in the Getaround app. You will be prompted for this when you click to begin and end your trip

Find a gas station near the return location before you leave so you can best plan your return.

When booking your trip, it helps to allocate 15 minutes at the end to refill gas. You might not need all that time, but it's better to be safe than sorry.

While not all Getaround cars are pet friendly, some owners do allow pets. If you plan on bringing a pet, look for the green pet friendly iconin the Etiquette section of the car profile. If pets are not allowed, the pets icon will be displayed in red. Bringing your pet into a non-pet friendly car will result in a $100 cleaning fee.

Here are some guidelines to follow when bringing your pet along for the ride:

Always use a pet carrier in your Getaround car.

Make sure to vacuum after your pet.

Excessive pet hair left /or dirt in the car andrelated to a pet being in the car at the end of the trip mayresult in a $100 cleaning fee.

Nothing! You simply pay as you rent. Additional fees are applied to first time drivers to cover a DMV license check fee.

When you go through the checkout process as a first time renteror as an existing memberwitha new or updated driver's license,wecharge you a license fee to cover the cost of processing your driving record. This is to make sure that your driving record meets our eligibility requirements.

This fee is only charged forsuccessful first-time bookings made with any new or updated US or Ontario driver's license that is added to a Getaround account.

That's all! We do not charge any annual membership fees.

To help operate the Getaround platform, including services like 24/7 customer support and credit card processing, a Booking Fee is applied to all Getaround trips and trip extensions.

This fee is typically under 10% of the trip subtotal (or $1.00 minimum) and varies based on a variety of booking factors. The Booking Fee is displayed during initial trip checkout before the booking is complete and will be noted on the trip receipt for any trip extensions processed during a rental.

Please note: discount codes and promotions can't be applied to Booking Fees.

When you arrive to pick up a Getaround car and start your trip, it's important to take a moment and complete a walk-around inspection of the car's condition, and send in a quick report from the Getaround mobile app. By taking just a few moments to inspect the car and report any existing issues, you alert Getaround to anypotential safety or maintenance concerns andhelp ensure that you won't be held responsible for existing damage or mess.

If the existing damage renders the car unsafe or undesirable for your trip, please take photos and call Getaround immediately by pressing "Help"and then "Contact Getaround Support"to report it and request to be rebooked.

As an Owner sharing your car on Getaround, you are expected to provide a clean car for your renters. Renters are expected to return the car in the same (or better) condition than they found it.

At the start of each trip, Renters are prompted to inspect the car's interior and exterior and report any damage, cleanliness issues, or odor. As an Owner, you can review any photos submitted via the Trip page in the Getaround app.

If a Renter returns your car excessively dirty, take thorough photos to document the uncleanliness, and submit a report via our Help Center. Getaround Customer Happiness will review your report and make a determination of whether you're eligible for a cleaning reimbursement.

The following minor issues are considered typical and are not eligible for a cleaning reimbursement:

Anything caused by typical driving behavior and weather, such as light dirt, water spots, and salt

Small marks/scuffs that can be cleaned off easily

Minor amounts of trash, such as a few candy wrappers or water bottles

Small amounts of sand, dirt, or debris on floor mats that can be shaken off

The following issues may be eligible for a cleaning reimbursement (up to $45) at Getaround's discretion:

Pet hair (unless you have opted to list your car as Pet Friendly)

Significant mud on car wheels or body

Excessive sand, food, dirt, or mud thatcan'tbe shaken out and requires heavy vacuuming or steam cleaning

Stains or sticky residue on hard surfaces (such as residue resulting from a spilled beverage)

Excessive amounts of trash and/or personal items left in the car (such as a trunk full of items or a backseat full of trash)

Smoking

All cars on Getaround are non-smoking. If a renter has smoked in your car, document the incident with photographs as thoroughly as possible, paying special attention to any ashes, cigarette butts, burn marks, and other visual evidence of smoking.

Smoking-related deep cleaning and odor removal may be reimbursable up to $300 with valid receipts at Getaround's discretion.

Receipts and Reimbursement

Requests for cleaning reimbursement will be reviewed by Getaround and are issued at Getaround's sole discretion. When you submit your reimbursement request, you must include:

Photos thoroughly documenting the condition of your car

A valid cleaning receipt issued by a valid, verifiable cleaning vendor

Note that you may clean the car yourself, but if you do so you will not be eligible for any compensation or reimbursement.

A detailed description including the last time that you inspected your car prior to discovering the mess

As an Owner, you are responsible for submitting clear, timely, and valid receipts from verifiable vendors in order to be eligible for any cleaning reimbursement. Submission of a receipt does not guarantee reimbursement of the expenses reflected on that receipt. If submitted receipts are discovered to be false, misleading, or otherwise modified, or if the frequency or amounts of reimbursements requested do not match the frequency or nature of the car's use on Getaround, reimbursement will be denied and access to the platform may be terminated in Getaround's sole discretion.

Renters are responsible to refill the fuelused during a trip. To make keeping track of fuel usage simple for all parties, Getaround prompts Renters to record the fuel levels and take a picture of the gauge at the start and end of every trip. These fuel levels and photos are displayed on the trip receipt after the trip.

If one of your renters returns a car with less fuelthan at the start of the trip, they will be automatically charged for the missing fuel and you will be compensated according to our Fee and Commission Policy. If, for any reason, you find that your vehicle was not refueled and there is no record of the fuel charge on the trip receipt, werecommend you refuel your car at your soonest convenience and submit the receipt to our help center with the name of the renter and the date of the trip. The receipt must be submitted within 30 days of the trip in question.

15 minutes before your reservation begins, Getaround will notify you on the exact location of your vehicle. All Getaround vehicles must be returned at the end of a trip to their original locations.

Getaround carsare located in easy-to-access locations. Each Getaround car that is available to be driven with Uber is clearlymarked with signs at the home parking space:

Based on availability, you can select whichever pickup/return location is easiest for you. Please note that the car that you bookmust be returned to itsoriginal pickup location at the end of your trip, and detailed pickup and return instructions areavailable in theGetaround app and in your confirmation email. Parking for your personal vehicle is not included in a reservation. Parking a personal vehicle in a dedicated Drive with Uber parking spot could result in additional fees, towing at owner's expense, and/or an account hold.

To locate Getaround cars that are available to be driven with Uber, open up the Drive with Uber section in the Getaround app:

When you tapDrive with Uber, you'll be taken to the Drive with Uber section of the Getaround app, where you'll see a list of cars available to drive with Uber. To view the cars on a map instead, tap on the map icon on the top right:

Rememberthat standardGetaround carsare not available to be driven with Uber. If you're booking your reservation to drive with Uber, you should only book cars listed in theDrive with Uber section of the Getaround app.

To join our carsharing community and drive a car through Getaround, you must be over 19 with no major violations or alcohol/drug related incidents in the past three/seven years. Additional restrictions apply for specialty cars, and renters under the age of 25.

Basic Eligibility

Be at least 19 years old. If driving a Specialty car, renters must be at least 25 years old.

Have no major violations or alcohol/drug related incidents in the past three/seven years.

Have no more than two violations or accidents combined in the past three years.

Drivers under age 21 must have a clean driving record (no violations or accidents in the last three years)

Must have been licensed for at least two years.

International drivers as well as drivers from HI and AK, and Canada must be at least 25 years old.

If you have a US driver's license, you are required to pass an instant driver record check the first time you rent.

International Renters

Once you create a Getaround account, you will need to submit photos of your driver's license, passport and face.

iOS users: Most iOS users will be able to submit the required documents and get approved within minutes.

Android users: Please send a photo of your driver's license and passport, as well as a photo of yourself looking directly into the camera via our help center. Our team will verify your submitted information as quickly as possible, usually in less than 48 hours.

Document the fuel levels in your pre-trip inspection and youll be reimbursed for the value of the missing gas on your trip invoice.

As part of the walk-around inspection in the mobile app, you will be asked to report the cars starting fuel level and take a photo of the fuel gauge. After submitting your inspection, our system will automatically reimburse you for the missing fuel in the form of a refund.

If your refund amount exceeds your trip cost, youll be provided with an additional promo code which can be applied to any future trip.

Cars available for weekly rentals should always start the trip with a full tank. If you find a car with less than a full tank at the beginning of a weekly ttrip please give us a call from the trip page in your Getaround mobile app right away.

If the Getaround vehicle you rented is dirty when you arrive, take photos of the car's condition and submit them through the walk-around inspection feature in Getaround's mobile app.

If the car is too dirty for you to proceedwith your trip, please call us from the trip page of your Getaround mobile app to report the mess and request a rebooking.

Renters are responsible for returning the car in the same condition (or better) than they received it. Please do not leave any trash, excessive dirt, sand, pet hair etc in the vehicle.

If the vehicle is excessively dirty upon return, you will be charged a $100 cleaning fee. If a car is returned with evidence of smoking, you will be charged a $500 smoking fine.

If you share your car in a market with predictive pricing, Getaround automatically adjusts your car'srateusing our pricingalgorithm. Ouralgorithmtakes over 20 variables into account when determining the optimal price profile for your car including:

Demand Variables

Vehicle Variables

Day of week

Time of day

Month of year

Proximity to holiday

Trip duration

Year / Make / Model

Manufacturer's suggested retail price (MSRP)

Car location

Type of vehicle (SUV, convertible etc)

Vehicle class (performance, economy, luxury)

Parking type

Cost of ownership (via AAA and other industry standards)

Wetake the guesswork out of pricing your car, and allowyoutoleverage the marketplacedemand data weregularly see. Thisensuresall cars are earning at their full potential.

In markets with hourly rate pricing, we automatically set your cars price at its recommended rate when your car goes live on Getaround. Your cars recommended rate accounts for your cars location, renter demand in your area, and your cars year, make, and model. Keeping your cars price at its recommended rate will help you maximize your earnings.

To edit your cars price:

Go to your car dashboard at www.getaround.com/cars.

Select Manage under the image of your car.

Select Pricing on the lefthand sidebar.

You can now find, unlock, and rent Getaround cars nearby to Drive with Uber whenever you want. Whether it's for a few hours or a week, we have cars for you without requiring a deposit.

Easily access cars to Drive with Uber in the following cities:

San Francisco

Los Angeles

San Diego

Philadelphia

Washington D.C.

Boston

Denver

Atlanta

Portland

Renting on Getaround to drive with Uber is easy. We give you the flexibility to choose the car you want without ownership. We even provide insurance coverage, unlimited mileage, and 24/7 roadside assistance to keep you on the road with peace of mind. Dont wait in line for a car when you can download Getaround and start driving faster.

Learn more and sign up to drive with Uber here. Once you are approved to drive with Uber, you can search for a vehicle near you in the Drive with Uber section of the Getaround app. Its that simple.

Can I book any Getaround car to drive with Uber?

Only select Getaround cars can be booked to Drive with Uber. These can be found by clicking the Drive with Uber button in the menu of the app.

When you're ready to book a Getaround car to drive with Uber, tap Drive with Uber to view available cars:

How do I sign up?

If you are interested in renting on Getaround to drive with Uber and haven't signed up as a driver, please visit for more information.

Please note that most Getaround cars are not available to be driven with Uber. If you are booking your reservation to drive with Uber, you should only book cars listed in the Drive with Uber section of the Getaround app. Please stop immediately and call Getaround via the trip page in your Getaround app if you find that you have rented the wrong type of trip.

Please note: The ability to drive with Uber is at Uber's sole discretion. Cars reserved for Drive With Uber use may only be used for this purpose. These cars are not for personal use or any other use besides driving with Uber.

All cars shared on Getaround are covered under Getarounds insurance policy when in an active Getaround trip.

Before your cars first trip, please take a minute to print out a hard copy of your Getaround insurance card and place it inside the glove compartment of your car.

To access your Getaround insurance card:

Go to your car dashboard at www.getaround.com/cars.

Select Manage under the image of your car.

Select License on the lefthand sidebar.

Select Print your insurance card.

For memberswho have had one or more community violations, we may offer and charge a good faith deposit.This deposit implies that the member has a sincere intent to follow all of Getaround's Terms of Service and community policies for an amount of time to be determined by Getaround (as well asthereafter).

Please note that the good faith deposit is at Getaround's sole discretion.

Getaround is available across the United States, and now available in Europe via the acquisition of Drivy (now known as Getaround Europe), a Paris-headquartered car-sharing startup. To check if Getaround is available in your area, head to getaround.com/search and book your first car today.

Don't forget to download our app for your local region:

Android:

United States

Europe

iOS

United States

Europe

Every new member builds support for Getaround in your area and helps us to prioritize where to launch next. When we do activate our service near you, you'll be one of our very first users. You can sign up now and use your referral link to tell your friends to do the same and earn $20 in Getaround credit for yourself!

Whenyou'veblocked off time on your cars calendar, your carwon'tappear available to rent during the hours blocked. Please keep in mind that renters may book your car up to 15 minutes before their trip starts, so it's important to be proactive in keeping your calendar up-to-date.

Mobile

To navigate to your cars calendar on mobile:

Open the Getaround mobile app.

Use the navigation bar to access your car dashboard.

Select Calendar under the image of your car.

www.getaround.com/cars

You can block off time by the month or day. Use the Month and Day buttons to toggle between views.

To block off time on your cars calendar:

Select the day that youd like to block off and hit Add block button.

Select the start and end time of your calendar block.

Hit the Block time bottom at the bottom of the screen.

To remove a block on your car's calendar:

Tap the day(s) for which you've blocked off time on your car's calendar.

Identify the time block you'd like to remove.

Tap the "X" on the righthand side to remove the block.

Tap"Delete" delete button to confirm that you'd like to remove the block.

Web

To navigate to your cars calendar on web:

Go to your car dashboard at .

Select Manage under the image of your car.

Select Calendar on the lefthand sidebar.

To block off time on your cars calendar:

Click on the day for which youd like to block time.

Select the hours that youd like to block off.

Hit the Block button onceyou'veconfirmed thetime youd like to block off.

To remove a block on your car's calendar:

Click on the day(s) for which you've blocked off time on your car's calendar.

Identify the time block you'd like to remove.

Hit "unblock" button next to the time block you'd like to remove.

How-to video