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Gladly Software Claimed Company
Gladly is crafting a modern customer support platform with people at the ?? of it - made for today’s mobile, social, always connected consumer. read more
Gladly Software Company Culture
Gladly Software Culture
This score is derived from employee ratings & reviews3.7/5
Gladly Software's Overall Culture is rated B-
Top Rated Culture Dimensions
Environment
AHappiness
B+Perks & Benefits
BCompensation
B-Leadership
B-Gladly Software CEO
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
Joseph Ansanelli
68 /100
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Diversity at Gladly Software
N/A
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Anonymously Rate Your Experience & Make Work BetterWomen at Gladly Software
N/A
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Anonymously Rate Your Experience & Make Work BetterGladly Software eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 40%Bottom 40% of Similar Size Companies on Comparably
Recommend to a Friend?
0
Gladly Software employees are 0% more likely to recommend Gladly Software as a great place to work
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Working at Gladly Software
Working at Gladly Software is rated average by 6 employees, across various culture dimensions. Gladly Software employees are most satisfied about Environment, Happiness, and Perks And Benefits categories, putting Gladly Software’s culture in the Top 40% compared to similar sized companies on Comparably and in the Top 35% compared to other companies in San Francisco. See below in detail how working at Gladly Software was rated by employees.
Overall Company Culture at Gladly Software
B-
Overall Company Culture at Gladly Software is rated B-
Last updated months ago
Top
40%
Gladly Software ranks in the Top 40% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
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Gladly Software Company Overview
Gladly is crafting a modern customer support platform with people at the ?? of it - made for today’s mobile, social, always connected consumer.
Gladly Software was founded in 2014 and its current CEO is Joseph Ansanelli. Since its inception 12 years ago, Gladly Software has grown to 78 employees.
Gladly Software Mission, Vision & Values
Gladly Software Mission Statement
We believe legendary customer service starts with people talking to people. So we put customers and conversations at the heart of Gladly. Because customers aren’t ticket numbers or cases, they’re people. With Gladly, agents are empowered to be naturally productive, with a modern messaging interface that gives them the ability to communicate across channels. So customers feel known and cared for every time.
Gladly Software Vision Statement
Because 21st-century consumers are different. They are from 18 to 80 years old, expect the brands they love to recognize them and to be able to communicate with your agents over all channels – all the time. Yet most customer service products on the market today are case management tools designed decades before the iPhone, social media and modern messaging apps. It’s time for a 21st-century customer experience. One where your customers feel you have their best interest at heart.
Gladly Software Values
- Relentless about customer success.
- Be a driver & doer.
- Be humble, be hungry.
- Learning is lifelong.
- Everyone is an owner.
- Communication is key.
| Headquarter | 201 California Street, Suite 1300 San Francisco, CA 94101 United States of America |
|---|---|
| Website | www.gladly.com/ |
| Founding Date | 2014 |
| Tel | 16504935525 |
| Company Status | Private |
| Jobs | www.gladly.com/careers |
| Social Sites |
Gladly Software Competitors
Gladly Software competitors include Salesforce, Zendesk, and Oracle. Gladly Software ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Gladly Software compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Every Gladly employee gets to design their own Gladly sneakers with a $200 budget!
Gladly Software Employees
Gladly Software has 78 employees. 6 employees at Gladly Software have reviewed Gladly Software across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 6 Gladly Software employees give their leadership a grade of B-, or Top 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Gladly Software are generally satisfied with their total compensation at Gladly Software, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Gladly Software are generally satisfied with their team. 6 Participants grade the quality of their coworkers a C. The majority believe the meetings at Gladly Software are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Gladly Software believe the environment at Gladly Software is positive. Most Participants believe the pace of work at Gladly Software is comfortably fast. About 67% of the employees at Gladly Software work 8 hours or less.
Overall, the employees at Gladly Software are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Gladly Software - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Gladly Software KPIs and OKRs
Employees’ understanding of Gladly Software's KPIs and OKRs is essential for its success. Out of 1 Gladly Software employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
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Gladly Software CEO & Leadership
Gladly Software CEO - Joseph Ansanelli
68 /100
Joseph’s approval rate is lower compared to CEOs at similar sized companies, putting Joseph in the Bottom 40% of all CEOs of similar-sized companies on Comparably, and in the Bottom 40% compared to CEOs of all other companies in San Francisco. Joseph Ansanelli’s employees rank Gladly Software in the Top 10% for Environment, in the Top 20% for Happiness, and in the Top 30% for Perks And Benefits. When compared to Gladly Software’s competitors, Joseph Ansanelli ranks below both Zendesk CEO Tom Eggemeier and Salesforce CEO Marc Benioff.
Gladly Software Leadership
The Gladly Software Executive Team is rated a “C+” and led by CEO Joseph Ansanelli, VP Finance Yolanda Ruiz, and Vice President of Marketing Jenny Roy
Joseph Ansanelli CEO / President
Joseph Ansanelli serves as the CEO / President of Gladly Software.
Yolanda Ruiz VP Finance
Yolanda Ruiz serves as the VP Finance of Gladly, Inc.. Yolanda started at Gladly, Inc. in May of 2017. Yolanda currently... read more
Mike McCarron VP Customer Success
Mike McCarron serves as the VP Customer Success of Gladly, Inc.. Mike started at Gladly, Inc. in March of 2016. Mike... read more
Bruno Bergher VP Product Management and Design
Bruno Bergher serves as the VP Product Management and Design of Gladly, Inc.. Bruno currently resides in the San... read more
Katie Doyle Vice President Marketing
Katie Doyle serves as the Vice President Marketing of Gladly Software.
Todd Rakow VP of Finance & Operations
Todd Rakow serves as the VP of Finance & Operations of Gladly Software.
Gladly Software Salaries
How much does Gladly Software pay?
How much do people at Gladly Software get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Gladly Software is $124,758, or $59 per hour, while the estimated median salary is $148,618, or $71 per hour.
At Gladly Software, the highest paid job is a Director of Engineering at $189,283 annually and the lowest is a CS Rep at $57,574 annually. Average Gladly Software salaries by department include: Engineering at $139,574, Operations at $99,877, Sales at $279,919, and Customer Support at $74,142. Half of Gladly Software salaries are above $148,618.
4 employees at Gladly Software rank their Compensation in the Top 40% of similar sized companies in the US (based on 14 ratings) while 4 employees at Gladly Software rank their Perks And Benefits in the Top 30% of similar sized companies in the US (based on 5 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $84k | $84k | 1st Percentile |
20th Percentile $115k | $115k | 20th Percentile |
40th Percentile $146k | $146k | 40th Percentile |
60th Percentile $203k | $203k | 60th Percentile |
80th Percentile $254k | $254k | 80th Percentile |
100th Percentile $348k | $348k | 100th Percentile |
$124,758*
Average Compensation
$148,618*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Gladly Software Salaries by Department
Diversity & Inclusion at Gladly Software
The Diversity score provides insights into how diverse employees feel and rate their work experience at Gladly Software across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Gladly Software PTO
Gladly Software's PTO and Vacation policy typically gives unlimited days off a year. Paid Time Off is Gladly Software's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Gladly Software Careers
Gladly Software Jobs
No Recent Jobs found for Gladly Software on Comparably
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H1B Visa
In 2019, Gladly Software applied for 3 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Gladly Software has a total of 78 employees
3
Total Applied
H1B Applications Outcome
- 100% Granted (3 out of 3)
- 0% Denied ( out of 3)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 3)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 3)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Gladly Software Know You Want To Work There
Overview of Candidates Interested in Gladly Software on Comparably
Candidates By Department
Sales | 100% |
|---|
Candidates By Location
Oakland | 100% |
|---|
Frequently Asked Questions regarding Gladly Software
What is Gladly Software address?
Gladly Software location is at 201 California Street, Suite 1300
Who is the CEO of Gladly Software?
Gladly Software CEO is Joseph Ansanelli, their score by employees is 68
What is the salary for Jr Developer in Gladly Software?
Jr Developer average salary in the US is 89k
What are the salaries in the Customer Support in Gladly Software?
The average salaries for Customer Support in Gladly Software is 74k
How many employees work in Gladly Software?
Gladly Software has 78 employees
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