Gopuff Leadership Employee Reviews | Comparably
Gopuff Claimed Company
Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products, over-the-counter medications, baby and pet products, food and drinks, and in some markets, alcohol – in just minutes. With micro-fulfillment centers in every market it serves, the company delivers thousands of products quickly for a flat $2.95 delivery charge. Gopuff is open 24/7 in many markets and late-night everywhere else to bring customers what they need when they need it most. Gopuff was founded in 2013 by co-CEOs Rafael Ilishayev and Yakir Gola when they were college students at Drexel University. The Philadelphia-based company now operates more than 600 micro-fulfillment centers in more than 1000 markets across the United States, including Chicago and its suburbs. It has raised more than $3.4B in funding. read more
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EMPLOYEE
PARTICIPANTS
173
TOTAL
RATINGS
4954

Gopuff Leadership Employee Reviews

What do you like best about the leadership team?

I feel my manager cares about us as a team. We get to voice our thoughts and he listens. Also appreciate the fact that we are talked to about our goals, you care that we are treated fairly and equally. I love the challenges each day, I strive to be the best person and team mate.

Review from Operations Dept

very engaged at the top CEO level but my current managem,anet team is still a work in progress. We do not have as many group meeting as we should to be informed of any changes that will affect our decisions in our roles.

Review from Finance Dept

How they actually care and constantly check in!

Review from Customer Support Dept

Everyone works as a team and shares any information that they feel will help as a team. I learn bew things every day and it helps me to expand in a major way within my knowledge of the company

Review from Customer Support Dept

Not only are they leaders they dont hold information back so one day you will be able to lead as well

Review from Operations Dept

we have company meetings in which they present

Review from HR Dept

At Gopuff, we strive on making a difference for the customer and the employee!

Review from HR Dept

they have a lot of experience

Review from HR Dept

Honesty and transparency, they own messaging so you know what's going on.

Review from HR Dept

They have big goals that help drive them forward

Review from HR Dept

Their ability to communicate changes with the team.

Review from HR Dept

They are abailable when needed.

Review from HR Dept

Open Door Policy and care about personal time

Review from HR Dept

Geninuely care for their team

Review from HR Dept

Under normal circumstances, they are effective communicators with a clear vision. However, the past two week have been different

Review from HR Dept

the transparency & access to honest information

Review from HR Dept

They are very transparent with the business direction, and really care about the employees

Review from HR Dept

Strong leadership experience from other companies they have worked at.

Review from HR Dept

The amount of communication that goes back an forth when a problem is identified. In most cases, you can get the help you need to find an answer or resolve a problem.

Review from HR Dept

They're best-in-class talent. The lead with empathy and humility. They're accessible and play the team sport. They are investing in their talent and they appreciate/celebrate a lot of the small wins. I love the fact that they don't tolerate or encourage high egos.

Review from HR Dept

What does the leadership team need to get better at?

More transparency. More support. Stop expecting temporary employees to carry your workload without proper pay or benefits. Stop changing policies last minute and not properly communicating it thoroughly. Get all SMA's on the same page so we don't get 5 different answers when we actually get an answe

Review from Operations Dept

Strategic direction and execution of plan to achieve.

Review from HR Dept

Communication that is not agressive Building a flatter organisation that is not top heavy Less bureaucracy

Review from HR Dept

Communicating with each other and cascading down a unified vision for the different divisions within the company.

Review from HR Dept

Setting a clear direction. The goals to change from week to week. Many of our leaders in the field discouraged by the constant movement.

Review from HR Dept

better at communicating and being transparent better at keeping their word better at empathy and caring about people

Review from HR Dept

being more cost concouis, flatter organisation with the resources lower down in the organization and in the right areas

Review from HR Dept

Cohesive strategy that aligns with people development & business metrics, not just business metrics

Review from HR Dept

Decision making and strategic planning

Review from Communications Dept

Listening to their employees.

Review from HR Dept

For a people-driven company, my leadership doesn't follow that as leaders of the team.

Review from Marketing Dept

They need to invest and train leaders in communication and integrity.

Review from Operations Dept

1. Communication 2. Supporting the field 3. Implementing more technology/automation 4. Ensuring their is accurate data available 5. Setting up Career path guidelines

Review from Operations Dept

Many of you are disconnected from the field. Spend more time there, and align your actions with your words. Also, there are some departments at HQ that aren't helpful at all. Some leadership changes are necessary. Reward your top talent and replace the underperformers.

Review from Operations Dept

Clear and cohesive vision and decision making. Let the employees they've hired do their jobs.

Review from Operations Dept

How to approach and talk to employees when it comes to operations of the warehouse. And being honest with employees

Review from Operations Dept
TOP
5%

Leadership Scores are rated in the Top 5% of similar size companies on Comparably

Rated Gopuff Leadership the Highest

  • Department - Admin
    +13%
  • Department - Customer Support
    +11%
  • Department - IT
    +10%

Rated Gopuff Leadership the Lowest

  • Ethnicity - Asian or Pacific Islander
    -12%
  • Department - Product
    -10%
  • Department - Communications
    -10%
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