Gopuff Employee Reviews
Out of 719 Gopuff employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping Gopuff improve their work culture. The Product team, with 100% positive reviews, reports the best experience at Gopuff compared to all other departments at the company. The Communications team offered the most constructive feedback, with 22% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
I have really enjoyed being part of this company. it has been a very positive for me
Review from Operations Dept
very satisfied and appreciative that I get to do what i love and work from home
Review from Finance Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I feel my manager cares about us as a team. We get to voice our thoughts and he listens. Also appreciate the fact that we are talked to about our goals, you care that we are treated fairly and equally. I love the challenges each day, I strive to be the best person and team mate.
Review from Operations Dept
very engaged at the top CEO level but my current managem,anet team is still a work in progress. We do not have as many group meeting as we should to be informed of any changes that will affect our decisions in our roles.
Review from Finance Dept
How they actually care and constantly check in!
Review from Customer Support Dept
Everyone works as a team and shares any information that they feel will help as a team. I learn bew things every day and it helps me to expand in a major way within my knowledge of the company
Review from Customer Support Dept
Not only are they leaders they dont hold information back so one day you will be able to lead as well
Review from Operations Dept
What does the leadership team need to get better at?
More transparency. More support. Stop expecting temporary employees to carry your workload without proper pay or benefits. Stop changing policies last minute and not properly communicating it thoroughly. Get all SMA's on the same page so we don't get 5 different answers when we actually get an answe
Review from Operations Dept
Strategic direction and execution of plan to achieve.
Review from HR Dept
Communication that is not agressive Building a flatter organisation that is not top heavy Less bureaucracy
Review from HR Dept
Communicating with each other and cascading down a unified vision for the different divisions within the company.
Review from HR Dept
Setting a clear direction. The goals to change from week to week. Many of our leaders in the field discouraged by the constant movement.
Review from HR Dept
What is the best part about your compensation package?
I'm not sure that I have a compensation package. I love my job, not the easiest but definitely not the hardest. Not sure how the wages compare with other companies. But can't put a price on job you like and look forward to.
Review from Operations Dept
the company days off that they give us
Review from Finance Dept
The pay rate and my GOAT SQUAD. Shout out to everyone!!!
Review from Customer Support Dept
We are able to work overtime when offered and we have pto eligible days as well as sick days incase of emergencies i lost my home to anfire recently since working here snd Go Puff has been nothing but fantastic to me!
Review from Customer Support Dept
Balance between base pay and RSU's as a total compensation package.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Permanent position. Benefits and paid time off.
Review from Operations Dept
I mean the cost of living has gone way up Mortgage Gas Prices Food Prices everything went up accept our pay how are we supposed to live and not just survive ?
Review from Operations Dept
We work too many hours and weekends too
Review from HR Dept
The job you accept at Gopuff is not the job you hold at Gopuff and the pay for the work is not equitable.
Review from HR Dept
i make same money as 2 of my direct reports.
Review from HR Dept
What are some of the best things about your team?
We pull together to get things done. We care about one another and always look out for each other.
Review from Operations Dept
we are all very knowledgable in our trades
Review from Finance Dept
Collaboration, eagerness to solve issues.
Review from Customer Support Dept
When someone is lost on something we all pitch in to help every one is so hospitible and happy very helpful and concerned during hard times
Review from Customer Support Dept
We all get along well
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Hold people to the same standards. Properly train SMA's, coaches and managers so we don't get multiple different answers.
Review from Operations Dept
Collaboration skills, eliminating bias. Unconscious bias training needed
Review from HR Dept
develop the skills to be successful in their job
Review from HR Dept
Supporting each other instead of gossiping with their subordinates.
Review from Operations Dept
What is most positive about the culture and environment at your company?
They have lots of great initiatives that are only available for corporate employees not the daily grunt workers.
Review from Operations Dept
It's just really a place I feel comfortable being me, . I'm accepted
Review from Operations Dept
I am very new and work remote to the culture is hard to judge but i believe we all share the same goal - makes things easier on the public/customer to get what they need and as far as my role I make sure the sites have what they need to work comfortable
Review from Finance Dept
I love how connected the company is to everything going on in the world!
Review from Customer Support Dept
They celebrate everyone as a whole they respect peoples pronouns and do not judge people for how they choose to live! I love that they celebrate pride and juneteenth!!
Review from Customer Support Dept
What needs to change to make the company culture better?
Values that employees can connect with Values thst are embedded in everyday life Equitable treatment across policies snd procedures
Review from HR Dept
company values that people can connect with and are embedded
Review from HR Dept
Leaders being held accountable to their lack of integrity. Communication as a whole with more transparency.
Review from Operations Dept
Plans don't get move along fast enough. It often get halt or idle with the leadership team which makes it hard to do my job.
Review from Engineering Dept
Top-down vision and maturity as the organization grows.
Review from Operations Dept
What did you like most about the interview process?
The amount of people I was able to meet and speak to.
Review from Operations Dept
It went very well and i was able to answer each question based on my past experience.
Review from Operations Dept
Everyone was down to earth and honest about the fast paced environment and that you can make a difference here everyday.
Review from HR Dept
Being able to meet with the cofounders. I think it's really awesome that they get to vet each person that joins the company because 1. Each addition has met them first hand making it easier to approach them with any ideas and 2. You can ask questions and get advice from the masterminds behind it all
Review from HR Dept
Everyone gets to meet an array of leadership!
Review from HR Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Gopuff yet.
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What makes you most happy at work?
Just being there, it's nice to know someone is counting on me.
Review from Operations Dept
I am an hourly employee and i dont have to work after hours or on call
Review from Finance Dept
Working at home and working with the GOAT SQUAD
Review from Customer Support Dept
I love the environment the way everyone is so welcoming deslong with my customers and being able to help them the way I can is the best part being able to he customer obsessed i love to help others
Review from Customer Support Dept
The environment the people really
Review from Operations Dept
What's going wrong and how can it be improved?
Treat the employees who are doing the work better. Pay them, give them benefits. They would work harder if they were appreciated.
Review from Operations Dept
There are less emergencies in an Emergency Room. There are multiple fire drills every day and it usually is because something was messed up in the process and usually because it was rolled out too fast without any testing or socializing with key contributors.
Review from HR Dept
Manual processes, lack of good systems, heavy workload.
Review from HR Dept
Lack of integrity, follow-up, and communication
Review from Operations Dept
High turnover. However we recruit our staff doesn’t attract the best talent. People come in with a perceived notion because we sell smoking product and our main clientele is college people this is
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of Gopuff yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Gopuff yet.
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