Gopuff Employee Reviews
Out of 719 Gopuff employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping Gopuff improve their work culture. The Customer Support team, with 95% positive reviews, reports the best experience at Gopuff compared to all other departments at the company. The Operations team offered the most constructive feedback, with 14% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
More transparency. More support. Stop expecting temporary employees to carry your workload without proper pay or benefits. Stop changing policies last minute and not properly communicating it thoroughly. Get all SMA's on the same page so we don't get 5 different answers when we actually get an answe
Review from Operations Dept
Strategic direction and execution of plan to achieve.
Review from HR Dept
Communication that is not agressive Building a flatter organisation that is not top heavy Less bureaucracy
Review from HR Dept
Communicating with each other and cascading down a unified vision for the different divisions within the company.
Review from HR Dept
Setting a clear direction. The goals to change from week to week. Many of our leaders in the field discouraged by the constant movement.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Permanent position. Benefits and paid time off.
Review from Operations Dept
I mean the cost of living has gone way up Mortgage Gas Prices Food Prices everything went up accept our pay how are we supposed to live and not just survive ?
Review from Operations Dept
We work too many hours and weekends too
Review from HR Dept
The job you accept at Gopuff is not the job you hold at Gopuff and the pay for the work is not equitable.
Review from HR Dept
i make same money as 2 of my direct reports.
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
Hold people to the same standards. Properly train SMA's, coaches and managers so we don't get multiple different answers.
Review from Operations Dept
Collaboration skills, eliminating bias. Unconscious bias training needed
Review from HR Dept
develop the skills to be successful in their job
Review from HR Dept
Supporting each other instead of gossiping with their subordinates.
Review from Operations Dept
What needs to change to make the company culture better?
Values that employees can connect with Values thst are embedded in everyday life Equitable treatment across policies snd procedures
Review from HR Dept
company values that people can connect with and are embedded
Review from HR Dept
Leaders being held accountable to their lack of integrity. Communication as a whole with more transparency.
Review from Operations Dept
Plans don't get move along fast enough. It often get halt or idle with the leadership team which makes it hard to do my job.
Review from Engineering Dept
Top-down vision and maturity as the organization grows.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Gopuff yet.
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What's going wrong and how can it be improved?
Treat the employees who are doing the work better. Pay them, give them benefits. They would work harder if they were appreciated.
Review from Operations Dept
There are less emergencies in an Emergency Room. There are multiple fire drills every day and it usually is because something was messed up in the process and usually because it was rolled out too fast without any testing or socializing with key contributors.
Review from HR Dept
Manual processes, lack of good systems, heavy workload.
Review from HR Dept
Lack of integrity, follow-up, and communication
Review from Operations Dept
High turnover. However we recruit our staff doesn’t attract the best talent. People come in with a perceived notion because we sell smoking product and our main clientele is college people this is
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Gopuff yet.
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