We're a 47-year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,500 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value. read more

EMPLOYEE PARTICIPANTS: 1297

TOTAL RATINGS: 11176

CEO: Eric Smidt

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eNPS at Harbor Freight Tools

Harbor Freight Tools' Employee Net Promoter Score (eNPS) is -5, as rated by 1087 employees. Employee Net Promoter Score tracks Harbor Freight Tools employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Harbor Freight Tools to a friend? Today, 40% of Harbor Freight Tools employees would encourage their friends to become coworkers, whereas 15% are neutral and 45% would not recommend working at Harbor Freight Tools to their friends.

Last updated 15 days ago.

Where This Score Ranks Harbor Freight Tools' eNPS

TOP
50%
In the Top 50% of 1261 Similar Sized Companies on Comparably
BOTTOM
45%
In the Bottom 45% of 353 Nearby Companies in Los Angeles
1st
1st place versus 1 competitors rated on Comparably

-7

Feb

-7

Mar

-7

Apr

-7

May

-7

Jun

-5

Aug

Promoters
Passives
Detractors

Who Ranks Harbor Freight Tools' eNPS the Highest?

Ethnicity - Asian or Pacific Islander 25/100

Department - Product 20/100

Tenure - 1 to 2 Years 20/100

Who Ranks Harbor Freight Tools' eNPS the Lowest?

Department - Customer Success -83/100

Department - Customer Support -72/100

Experience - 3 to 6 Years -59/100

Harbor Freight Tools eNPS At a Glance

Harbor Freight Tools employees are less likely to recommend Harbor Freight Tools as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

Asian or Pacific Islander employees and the Product department provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Harbor Freight Tools to a friend?” Based on 1087 ratings, Harbor Freight Tools ranks 1st place versus its 1 competitors and is right above HDWR.

Compared to other companies in Los Angeles, Harbor Freight Tools falls into the Bottom 45% of 353 companies. The last rating was provided 15 days ago.