-9
NPS
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Healthline Media
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About Healthline Media's Brand
Healthline Media is a consumer health information site. Among its major competitors, Healthline Media is ranked in 3rd place for NPS while Mayo Clinic is 1st, and WebMD is 2nd.Their current valuation is $450.00M
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Healthline Media Ranking
- #3 / 4 of its competitors
Healthline Media NPS
Healthline Media's Net Promoter Score (NPS) is a -9 with 39% Promoters, 13% Passives, and 48% Detractors. Net Promoter Score tracks whether Healthline Media's customers would recommend using the product based on a scale of -100 to 100.
Healthline Media Overall NPS
| 39% | Promoters |
|---|---|
| 13% | Passives |
| 48% | Detractors |
Healthline Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 0 | Jun 2024 | 0 |
Aug 2024 -5 | Aug 2024 | -5 |
Oct 2024 -5 | Oct 2024 | -5 |
Nov 2024 0 | Nov 2024 | 0 |
Aug 2025 -8 | Aug 2025 | -8 |
Sep 2025 -7 | Sep 2025 | -7 |
Oct 2025 -16 | Oct 2025 | -16 |
Nov 2025 -13 | Nov 2025 | -13 |
Dec 2025 -16 | Dec 2025 | -16 |
Jan 2026 -13 | Jan 2026 | -13 |
Feb 2026 -12 | Feb 2026 | -12 |
Apr 2026 -9 | Apr 2026 | -9 |
How Other Brands Compare
Healthline Media is ranked third for NPS among its competitors. Mayo Clinic and WebMD come in first and second, with 8fit - Fitness for the rest of us coming in at #4. Among those competitors, it is the third most valued company.
Healthline Media |  WebMD |  Mayo Clinic |  8fit - Fitness for the rest of us | |
| Global Ranking | #- | #172 | #229 | #- |
| NPS | -9 | 15 | 18 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $450.00M | - | $156.98M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Healthline Media NPS by Gender
Male customers rated Healthline Media's NPS 87 points higher than Female customers.
Male
20
Healthline Media's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
-67
Healthline Media's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Healthline Media NPS by Ethnicity
Healthline Media's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Healthline Media NPS by Age
Healthline Media's NPS was rated 50 points by customers ages 18-25 on Comparably.
Healthline Media NPS by Usage
Healthline Media's NPS was rated the highest by customers who have used Healthline Media's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
Healthline Media NPS vs. Competitors
Compared to its competitors, Healthline Media's NPS is rated right below Health Fitness.
| COMPANY | NPS Score | |
|---|---|---|
| Mayo Clinic | 18 |
| WebMD | 15 |
 | Health Fitness | N/A |
| Healthline Media | -9 |
Healthline Media Customer Reviews
Out of the 2 Healthline Media customer reviews 1 was positive and 1 was constructive. Healthline Media customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Healthline Media Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Healthline Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Healthline Media Customer Loyalty Score by Gender
Male customers rated Healthline Media's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
Healthline Media Customer Loyalty Score by Ethnicity
Healthline Media's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Healthline Media.
64
out of 100
Caucasian
Healthline Media Customer Loyalty Score by Age
Healthline Media's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Healthline Media.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
Healthline Media Customer Loyalty Score by Usage
Healthline Media's Customer Loyalty score was rated the highest by customers who have used Healthline Media's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Healthline Media Customer Loyalty Score by Industry
Healthline Media's Customer Loyalty score was rated 70% by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Healthline Media Customer Loyalty vs. Competitors
Compared to its competitors, Healthline Media's Customer Loyalty score is rated right above WebMD, and is preceded by Mayo Clinic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mayo Clinic | 76% |
| Healthline Media | 73% |
| WebMD | 68% |
| Health Fitness | N/A |
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Healthline Media Product Quality
3.1/5
Healthline Media has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Healthline Media Product Information
Healthline Media’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Healthline Media's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Healthline Media the lowest at 1.6.
- Website
- http://www.healthline.com
- Company Size
- 201-500 Employees
Industry
Business Services
Consumer Services
Enterprise
Healthcare
SaaS
Quick Insights into Healthline Media Product Quality
Healthline Media's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Healthline Media's products/services for Less than 1 Year.
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Ranked Healthline Media Product Quality the Highest
Ranked Healthline Media Product Quality the Lowest
Healthline Media Product Quality Score by Gender
Male customers rated Healthline Media's Product Quality score 1.4 stars higher than Female customers.
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Male
3/5
Female
1.6/5
Healthline Media Product Quality Score by Ethnicity
Healthline Media's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Healthline Media.
0
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Healthline Media Product Quality Score by Age
Healthline Media's Product Quality score was rated 3.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Healthline Media Product Quality Score by Usage
Healthline Media's Product Quality score was rated the highest by customers who have used Healthline Media's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Healthline Media Product Quality Score by Industry
Healthline Media's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Healthline Media Product Quality vs. Competitors
Compared to its competitors, Healthline Media's Product Quality score is rated right above Health Fitness, and is preceded by WebMD.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mayo Clinic | 3.8/5 |
| WebMD | 3.1/5 |
| Healthline Media | 3.1/5 |
| Health Fitness | N/A |
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Healthline Media Pricing
Healthline Media ROI & Value For Money
3.3/5
Healthline Media has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Healthline Media Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Healthline Media.
Quick Insights into Healthline Media ROI
Healthline Media's ROI score was rated highest by customers who have used Healthline Media's products/services for 1 to 2 Years, and rated lowest by customers who have used Healthline Media's products/services for Less than 1 Year.
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Ranked Healthline Media ROI the Highest
Ranked Healthline Media ROI the Lowest
Healthline Media ROI Score by Gender
Male customers rated Healthline Media's ROI score 0.9 stars higher than Female customers.
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Male
3.2/5
Female
2.3/5
Healthline Media ROI Score by Ethnicity
Healthline Media's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Healthline Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Healthline Media ROI Score by Age
Healthline Media's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Healthline Media.
0
1
2
3
4
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| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Healthline Media ROI Score by Usage
Healthline Media's ROI score was rated the highest by customers who have used Healthline Media's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Healthline Media ROI Score by Industry
Healthline Media's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Healthline Media Pricing vs. Competitors
Compared to its competitors, Healthline Media's ROI score is rated right above WebMD, and is preceded by Mayo Clinic.
| COMPANY | Pricing Score | |
|---|---|---|
| Mayo Clinic | 3.5/5 |
| Healthline Media | 3.3/5 |
| WebMD | 3.2/5 |
| Health Fitness | N/A |
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Healthline Media Customer Satisfaction (CSAT)
Healthline Media Customer Satisfaction (CSAT) Score
53 / 100
Healthline Media has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
24%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
15%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Healthline Media Customer Satisfaction
Healthline Media's Customer Satisfaction score was rated highest by customers who have used Healthline Media's products/services for 1 to 2 Years.
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Ranked Healthline Media Customer Satisfaction the Highest
Healthline Media Customer Satisfaction Score by Gender
Healthline Media's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Healthline Media Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Healthline Media's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Healthline Media Customer Satisfaction Score by Age
Healthline Media's Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.
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0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% |
Healthline Media Customer Satisfaction Score by Usage
Healthline Media's Customer Satisfaction score was rated 100 points by customers who have used Healthline Media's products/services for 1 to 2 Years.
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Healthline Media Customer Satisfaction Score by Industry
Healthline Media's Customer Satisfaction score was rated 34 points by Healthcare, Hospitals and Medicine industry customers.
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}Healthline Media Customer Satisfaction vs. Competitors
Compared to its competitors, Healthline Media's Customer Satisfaction score is rated right above Health Fitness, and is preceded by WebMD.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mayo Clinic | 62% |
| WebMD | 58% |
| Healthline Media | 53% |
| Health Fitness | 0% |
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Healthline Media Customer Service
3.3/5
Healthline Media has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Healthline Media's Customer Service
Address
660 Third Street, San Francisco, CA
Website
http://www.healthline.com
Quick Insights into Healthline Media Customer Service
Healthline Media's Customer Service score was rated highest by customers who have used Healthline Media's products/services for 1 to 2 Years, and rated lowest by customers who have used Healthline Media's products/services for Less than 1 Year.
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Ranked Healthline Media Customer Service the Highest
Ranked Healthline Media Customer Service the Lowest
Healthline Media Customer Service Score by Gender
Male customers rated Healthline Media's Customer Service score 1.6 stars higher than Female customers.
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Male
3.6/5
Female
2/5
Healthline Media Customer Service Score by Ethnicity
Healthline Media's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Healthline Media Customer Service Score by Age
Healthline Media's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Healthline Media Customer Service Score by Usage
Healthline Media's Customer Service score was rated the highest by customers who have used Healthline Media's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Healthline Media Customer Service Score by Industry
Healthline Media's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Healthline Media Customer Service vs. Competitors
Compared to its competitors, Healthline Media's Customer Service score is rated right above WebMD, and is preceded by Mayo Clinic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mayo Clinic | 3.7/5 |
| Healthline Media | 3.3/5 |
| WebMD | 3.1/5 |
| Health Fitness | N/A |
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Healthline Media as an Employer
3.9/5
Healthline Media has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Healthline Media scored a -9 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Healthline Media would recommend the brand to a friend. ENPS measures how likely Healthline Media employees would recommend working at Healthline Media to a friend.
Net Promoter Score
-9
NPS Score
| 39% | Promoters |
|---|---|
| 13% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
