HMSHost Employee Reviews
Out of 250 HMSHost employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping HMSHost improve their work culture. The Operations team, with 81% positive reviews, reports the best experience at HMSHost compared to all other departments at the company. The Sales team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Just when you think things cant get worse, they do with this company
Posted a month ago
What do you like best about the leadership team?
Quick and they are honest and efficient
We have a diverse team of individuals.
Review from Operations Dept
Great management team, great at the VP level as well.
Professional and engaging, dedicated and determined to succeed.
helping everyone to grow individually
What does the leadership team need to get better at?
They need to promote more within the company instead of hiring new managers
Posted 15 days ago
Caring about their employees. Its that simple.
Todo desde valores, capacitacion organizacion y seriedad
Better managers that enforce policies and that know the policies themselves
Everything. Leading. Being present. Coaching. Team building.
What is the best part about your compensation package?
I am satisfied with the amount of pay and healthcare benefits
flex time and vacation accrual
The annual bonus potential Is very competitive
Review from Operations Dept
Nice katch on 401k retirement account
This really doesnt apply to me. I am not allowed the required shifts to obtain full time employment status.
Why do you feel undervalued and what would make you feel better about your compensation?
I work like a manager, but they will not promote me. They expect me to act like a manager as well
Posted 15 days ago
Better pay, CLEAR COMMUNICATION, everyone on the same page, knowing what the company or store goals are, repetitive hands on training for inexperienced workers, corrective training for current employees and standards that are always met not sometimes
I feel like people that work for AAA make sure that customers are getting food and picking up after them should get flight benefits
Better morale booster's and Much more acknowledgment about the job that we are doing better leader ship
I would say that the harassment and a lot of the games that have been going on makes me feel undervalued. Just some support and respect would be nice. I really enjoy my job I've had a great experience regardless of the other nonsense that has been going on for the last 11 months.
What are some of the best things about your team?
What they are able to endure daily
Good attitude at work for most employees
Very friendly and hard working
My coworkers are fantastic, the majority of us work well together
Everyone is very friendly and welcoming
What do your coworkers need to improve and how could you work together better?
Being treated fairly not expecting everyone to do their job and not just standing around watching.
The bad employees need to go. So much bullying!
Better training, more hands on corrective training, motivation from manager, positive reinforcement, and fully stocked store
There is no teamwork. Any would be an improvement.
Their attitude and professionalism. They are disrespectful to customers.
What is most positive about the culture and environment at your company?
No positivity from managment only positivety comes from fellow co workers who go through the same as myself we try to block it out
Posted a month ago
pleasing the people ot go on
Review from Customer Success Dept
The professionalism and the reliability of the companies contract as well as brands
I cant think of anythig positive
My coworkers and I can laugh and still have fun while doing our job a decent amount of the time
What needs to change to make the company culture better?
First, the general managers need better training, and when it comes to the staff they should already have the store clean not wait until inspection or the boss comes to start cleaning.
Training and positive reinforcement motivated manager
Upper management needs to care
Quality control department to keep or make sure everything is going well per the company (HMSHOST) policy and goals
New supervisors and managers are needed.
Review from Operations Dept
What did you like most about the interview process?
It wasnt an interview more like onboarding
How easy it was , the fact that they didnt even really listen to the answers I gave
Got the job same day
The manager was professional and courteous.
It was fast and simple
What would you improve about your company's interview process?
Better communication. Letting the person you are hiring know whats going on. Keep in contact with them and give them your right number!
contacting previous employers, experience workers, friendly workers
First trust in company for employee
What makes you most happy at work?
When the place is clean and I see my favorite manager Brianna Townsend.
Absolutely nothing at all whatsoever
Meeting new people every day
Getting my benefits and my pay every week
The guests make going to work worhwhile.
Review from Customer Success Dept
What's going wrong and how can it be improved?
The level of service suffers due to the volume of guests placed on the staff. We need smaller sections so that we can provide proper service.
More employees and trained management
Do a psychological test before hiring managers, train them to be more people person.
Better management team with more knowledge
Again, showing RESPECT to employees would make a world of difference. Believing your employee (listening to them) instead of siding with a customer over a complaint IS NOT SOMETHING AN HMS HOST HUMAN RESOURCE PERSON SEEMS CAPABLE OF DOING.
What do you like best about your company?
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What would you most like to see improved at your company?
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