HSN Employee Reviews
Out of 173 HSN employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping HSN improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at HSN compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Availability friendliness thoughtfulness and readiness to help
Review from Sales Dept
They help you when you need it
Easy to talk to and understanding
Easily available for questions and advice.
Easy to reach. Fair, helpful, great training.
What does the leadership team need to get better at?
communication, accountability, oversight, scheduling, pay, and overall working environment.
Reevaluate who you have represent you and your company.
Everything just doesnt care what you need or if they can help
Communication and assisting team members, we are evaluated based on how fast we can help a customer and move to the next and that
Review from Customer Support Dept
listening and stop micromanaging the employees.
Review from Customer Support Dept
What is the best part about your compensation package?
bonus and salary are very good
It is really nice to work there.
I can see a medical professional. And I have enrolled in 401k.
I love our PTO availability and floating holidays...we even a day with to volunteer!
Review from Customer Support Dept
Paid time off, along with holidays.
Why do you feel undervalued and what would make you feel better about your compensation?
The expectations implemented from digital analysis will never compare to real life situations.
Pay is LOW compared to the amount of work required and the stress level. Pay for more, offer benefits for PT employees.
Need more pay or stop rhe overtime cause undair
need better insurance options high deductable
What are some of the best things about your team?
People are very hard workers.
Positive and funny. They work hard as well.
We do have same concerns and we do work hard
We work together and help each other, when needed. And get along. Everyone tries to make work a good experience.
My team is great. We help each other and keep each other motivated.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Overall I believe my co-workers are good people but everyone seems either checked out or complacent with how things are. We all need to communicate better and get on the same wavelength
Mutual respect, being a team, not degrading others who are not at the same level but are essential to the team.
We are an awesome group that will help each other out.
Review from Customer Support Dept
The different departments could stand to work more cohesively together and communicate more effectively. Some departments work better with each other than others, and other departments feel less approachable.
My coworkers are hard workers
What is most positive about the culture and environment at your company?
Training and recognition. They treat you fairly and most positions start at the bottom and work up from there.
Very team oriented environment very friendly.
The workerrs around us welll some
Friendly. Do the job and be considerate of others. you can always ask for help.
We have a positive tone with my work group. Even in tough situations we have a positive support system through our supervisors and each other.
Review from Customer Support Dept
What needs to change to make the company culture better?
There is a lot of change right now due to the integration with QVC that has people on edge. Some of the changes seem positive while others are causing uncertainty.
What did you like most about the interview process?
Emmersive online simulator in which the potential employee is required to perform tasks related to the job.
All done over the phone.
Didnt really ask alot one wuestion
Positive interveier. Friendly and welcoming.
It was very fast to interview and be hired. The only time consuming part was finding the right position online then have to email for information.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of HSN yet.
Be the first to contribute a review.
What makes you most happy at work?
Comfortable atmosphere and interaction with the customers.
Review from Sales Dept
My work environment and the people
Solving problems for customers when they are upset
Knowing that I have provided the best service possible to our clients.
The team environment and atmosphere is amazing.
What's going wrong and how can it be improved?
We shouldn’t be evaluated as to how quick we can move to the next customer but be rated based on the ability to he
Review from Customer Support Dept
the upper management cares more about how quickly you can assist the customer and move to the next versus the quality of service you are giving each customer. They have also increased prices and the shipping is outrageous and they pushes customers away.
Review from Customer Support Dept
I think that some do not pull their weight and all should have a grasp what has to be done and get it accomplished on a daily basis.
Review from Customer Support Dept
My supervisor Keeps telling other workers about my performance
What do you like best about your company?
I love my manager and coworkers.
Review from Customer Support Dept
Paid on time
Review from Customer Support Dept
What would you most like to see improved at your company?
Supervisor needs coaching
Better management
Review from Customer Support Dept