HSN Employee Reviews
Out of 173 HSN employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping HSN improve their work culture. The Customer Support team, with 88% positive reviews, reports the best experience at HSN compared to all other departments at the company.
What does the leadership team need to get better at?
communication, accountability, oversight, scheduling, pay, and overall working environment.
Reevaluate who you have represent you and your company.
Everything just doesnt care what you need or if they can help
Communication and assisting team members, we are evaluated based on how fast we can help a customer and move to the next and that
Review from Customer Support Dept
listening and stop micromanaging the employees.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The expectations implemented from digital analysis will never compare to real life situations.
Pay is LOW compared to the amount of work required and the stress level. Pay for more, offer benefits for PT employees.
Need more pay or stop rhe overtime cause undair
need better insurance options high deductable
What do your coworkers need to improve and how could you work together better?
Overall I believe my co-workers are good people but everyone seems either checked out or complacent with how things are. We all need to communicate better and get on the same wavelength
Mutual respect, being a team, not degrading others who are not at the same level but are essential to the team.
We are an awesome group that will help each other out.
Review from Customer Support Dept
The different departments could stand to work more cohesively together and communicate more effectively. Some departments work better with each other than others, and other departments feel less approachable.
My coworkers are hard workers
What needs to change to make the company culture better?
There is a lot of change right now due to the integration with QVC that has people on edge. Some of the changes seem positive while others are causing uncertainty.
What would you improve about your company's interview process?
There aren't any Interviews reviews of HSN yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
We shouldn’t be evaluated as to how quick we can move to the next customer but be rated based on the ability to he
Review from Customer Support Dept
the upper management cares more about how quickly you can assist the customer and move to the next versus the quality of service you are giving each customer. They have also increased prices and the shipping is outrageous and they pushes customers away.
Review from Customer Support Dept
I think that some do not pull their weight and all should have a grasp what has to be done and get it accomplished on a daily basis.
Review from Customer Support Dept
My supervisor Keeps telling other workers about my performance
What would you most like to see improved at your company?
Supervisor needs coaching
Better management
Review from Customer Support Dept