Ibotta FAQs

In most grocery stores, loose fruits and veggies probably don't have a barcode for you to scan.

Here's how to redeem produce:

Add(+) the offertoyour Your List.

Select the retailer you purchased produce from.

Tap Upload Receipt.

After capturing your receipt,tap the eligible produce offerson Your List.

Submit your receipt.

You should receive an update on the status of your receipt within 48 hours.

A Referral Bonus is a way for you to be rewarded for inviting NEW users to Ibotta who have redeemed at least one Brand Name offer.

A Referral Bonus is also a great way to help you build your team and your earnings so you can reach your earning goals faster. However, there are some rules to earning a Referral Bonus:

You must invite a NEW user to Ibotta. The new user cannot create a second account just to use your referral code. The new user must have never had an Ibotta account before.

The NEW user must have their own device. The new user cannot share a device with you or anyone else. Sharing a device will disqualify them from a welcome bonus and you from the referral bonus.

The NEW user must redeem a Brand Name Offer. A brand name offer is an offer with a specific brand in the title. Any Brand and Any Item offers do not qualify for the referral bonus.

Some times, Ibotta may offer additional bonuses for referring multiple new users. However, there are systems in place that prevent users from creating multiple accounts or fraudulent (fake) accounts. We want you and your friends to love Ibotta as much as we do; please don't break the rules regarding referrals.

Your gift card code should appear immediately after you enter your checkout amount and select Pay.

You can also find the gift card code and all previous Pay with Ibotta transactions at any time by navigating to the Account page and selecting Payments. If you do not see the Pay with Ibotta transaction on the Payments page, please log out of the app, refresh your device, and log back in.

To use Pay with Ibotta, you must have an internet connection.

If you still do not see your gift card code or Pay with Ibotta transaction on the Payments page, please contact our Ibotta Care team for assistance.

Sometimes there may be a technical issue between Ibotta and the partner app or website which can be easily resolved.

First, try updating both the partner app and the Ibotta app from the Google Play or Apple App Store. This ensures that both parties are working on their latest version for optimal performance. If you still have trouble, try the next step.

Next, try removing the partner app. If you are still unable to perform actions on the partner app or in the web experience, uninstalling the partner app will remove any additional connection points. When you access the retailer through the Ibotta app, it should refresh a web connection and perform optimally.

Please submit a request to our Care Team if you are still having trouble with a partner site or app, and be sure to provide screenshots to expedite your inquiry.

Earning cash back at Target is easier than ever with Automatic Cash Back.

Heres how it works:

Log in to your existing target.com account, or click this link to create a new account.

Save a credit or debit card to your target.com account.

Return to the Ibotta app and link your target.com account.

Automatically earn cash back on qualifying purchases within 24 hours.

Please note:

In order to receive offer credit, you must use your saved credit or debit card for a portion of your qualifying purchase.

An offer is an amount or percentage of cash back that you can earn by completing a specific action.

Are there different types of offers? - Yes!Ibotta has a variety of Online Shopping, in-store, and Pay with Ibotta offers for every type of shopper.

How do I redeem an offer? - The steps for redeeming varies by offer type. Check out the below help center articles for instructions on redeeming your first offer:

How do I redeem offers by scanning a receipt?

How do I redeem offers with a loyalty account?

How do I use Pay with Ibotta?

How do I redeem Online Shopping offers?

Ibotta Browser Extension - How it Works

Online Shopping offers can be reversed for a variety of reasons.

A pending offer can be reversed but should not affect your account balance as the credit hasn't been received. A credited offer can also be reversed which will affect your account balance for the amount of the offer. A bonus that is associated with a reversed Online Shopping offer can also be reversed which will have an effect on your account balance if the bonus is found to not be completed.

Here are some reasons why your Online Shopping offer was reversed:

The purchase was returned. If your purchase was returned in full, your pending credit will be canceled or your credited amount will be reversed.

If a portion of your purchase was returned, it is possible that the entire purchase will appear as canceled. If that happens, please write our Team who can assist you with the remainder of the purchase. It may also be possible that your pending or posted credit will be adjusted for the returned item, in which case you will not need to write our Team.

If any or all of your purchase needs to be exchanged, we suggest starting the process in the Ibotta app if possible. If your purchase is canceled after an exchange, please write our Team who can assist you.

The purchase was canceled by you or the retailer. If the purchase was canceled, the pending credit will be canceled or your credited amount will be reversed.

The purchase contained unapproved coupons or discounts. The pending credit will be canceled or your credited amount will be reversed, even if you did not cancel your purchase.

This is at the discretion of the retailer who may impose restrictions on eligible coupons that can be applied to your purchase.

The purchase contains an item or more that is not eligible for credit.The pending credit will be canceled or your credited amount will be reversed, even if you did not cancel your purchase.

This is at the discretion of the retailer who may impose offer exclusions in the offer details.

There is an error that Ibotta received from the retailer. This may happen by accident on the retailer's side resulting in incorrect information about your Ibotta offer credit.

If you receive a canceled message and did not cancel your purchase and did not apply any coupons, please write our Team who can assist you with your credit.

In any case, please save your confirmation email for reference and if you need to write our Team, be sure to include that in your message.

When you see a bonus, you can earn the bonus by completing eligible redemptions in order to earn more money.

"Earning a bonus" means:

You have reviewed the bonus details that are specific to you.

You have completed the necessary number of redemptions; OR, you have completed the specific offer redemptions.

You have completed the redemptions prior to the bonus expiration date and time.

There are four kinds of bonuses:

Teamwork bonus

Shoppers must complete the Teamwork goal in order to receive Bonus credit.

A Brand or category specific bonus

Shoppers must redeemspecificbranded offers in order to receive Bonus credit. For instance, the a2 Milk Bonus details state: Earn an additional $1.00 when you redeem a2 Milk on 3 separate shopping trips. In this case, onlyspecificoffers, i.e. a2 Milk, qualify toward the Bonus requirements.

A non-specific bonus

Shoppers must redeemnon-specificbranded offers in order to receive Bonus credit. For instance, the April Boost Bonus Details state: Give your wallet a boost this spring! Get an extra $2.00 when you redeem <x amount> offers. In this case,anybranded offer will qualify toward the Bonus requirements.

A referral bonus

The user must refer a friend to Ibotta in order to receive Bonus credit.

NOTE: Ibotta may offer bonuses based on withdrawal activity or specific usage. Please review the bonus details for more information on how to redeem these bonuses.

Earn cash back on your entire purchase instantly when you use Pay with Ibotta at over 30 retailers and restaurants.

Start by entering and saving your payment information. From the Account page select Payments > Payment methods. Then select Add a debit or credit card and follow the prompts. Please note, currently Store Brand Credit Cards may not work as Payment Method.

Head to a participating retailer where youd like to purchase products or services. You can see a full list of participating retailers on the home screen in the Ibotta app by navigating down to the Pay with Ibotta section and selecting View All.

Select the retailer where youre shopping and enter the total amount of your purchase.

Select Continue purchase> Charge $XX.XX. Once you select Charge, your payment method will be charged for the amount entered, and youll earn cash back on this amount instantly!

Then, simply present your Pay with Ibotta gift card code to the cashier as payment.

How do I send a Pay with Ibotta gift card to a friend?

Complete steps 1-3 above.

Select Buy as a gift > Charge $XX.XX.Once you select Charge, your payment method will be charged for the amount entered, and youll earn cash back on this amount instantly!

Click Choose how to send it to share the gift card with your friend via text or email.

To use the gift card, your friend shouldsimply present the Pay with Ibotta gift card code to the cashier as payment.

No need for uploading receipts when you use Pay with Ibotta! Pay for your purchase right from the Ibotta app at checkout. Think of it just like a gift card onceyou'vemade a Pay with Ibotta transaction, youll receive a gift card code for that amount that can be used to pay for products and services at participating retailers.

Still have questions? Check out this instructional video or view the Pay with Ibotta webpage.

Ibotta does its best to bring you the most exciting and relevant offers and bonuses to help you save time and money. However, there may be an instance where what we are offering is not available at your local retailer.

Seasonal and regional availability play a role in the products that you will find on the shelves of your favorite store.

For example, there may be a sunscreen offer available to you in January, but you live in a Northern State. Sunscreen may not be a necessity for the your store to carry in January but it may be for a store in a Southern state. Unfortunately, we cannot guarantee the seasonal availability of products or brands in your local store.

Another example, there may be a sunscreen offer available to you during an appropriate month and location for sunscreen to be available. However, your city, county, or state, may not have a high demand for that specific product in your area. Unfortunately, we cannot control the regional availability of products or brands in your local store.

PRO-TIP:We can, however, suggest that you talk with your local store or the brand that you wish to purchase, to see if you can get the product that you want in store or, for some of our retailers, online.

If you are unable to find the product in your store, let us know by tapping the offer and scrolling down to "Can't find this item". Select the store by tapping the pin on the map and tap "Select this location".

Offer stacking is combining coupons, discounts, and Ibotta offers, to increase the amount of cash back or reduce the amount out of pocket. Additionally, Ibotta stacking is stacking an Any Brand offer on the same product that is eligible for a Brand Name offer.

The offer details is the best place to see if your offer is eligible for stacking. If you see something similar to, "May not be used with other coupons or promotions", the offer cannot be redeemed with manufacturer coupons, digital coupons, or other promotions. You can stack an any brand offer with a brand name offer but you cannot stack two brand name offers on the same product (unless you purchase enough products to satisfy each offer individually).

Online Shopping offers cannot be combined with promotional codes, discount codes, coupon codes, or additional retailer coupons and promotions.

There are a few reasons why you may not be able to log into your account:

Your password is incorrect. Learn how to reset that here.

Your email address is incorrect. Try resetting your password to see if you receive the email.

Your account has been deactivated by yourself or the Ibotta Team. Please write us at [email protected] for help.

Bonuses are an easy way to earn extra bucks in your account.

However, similar to our offers, they can be reversed depending on the situation. A bonus can be reversed for the following reasons:

Your purchase, or product, was returned or canceled. When your purchase is verified, you will earn the bonus credit associated with any applicable bonuses. If your purchase is returned or canceled, your offer credit and bonus credit will be reversed.

Your offer did not meet the qualifications and this offer contributed to a larger bonus. When you work towards a bonus that requires a specific purchase or number of redemptions, you will earn the bonus credit once you complete the bonus. If we determined that a product that was claimed for an offer does not meet the qualifications, your offer credit and bonus credit will be reversed.

Your teammate had an offer or bonus that was reversed. When you participate in teamwork, you work towards a group monetary goal to earn bonuses faster. If a teammate has an offer or bonus reversed that contributed to the overall team goal, your bonus credit might be reversed.

The teamwork bonus can only be reversed if the earnings of the team for that level do not exceed the goal. In many cases, another teammates' earnings will more than make up for the reversal.

If your bonus is reversed, take a look at what the bonus is called. A teamwork bonus is the only bonus that can be reversed by a teammate. For a personal bonus, take a look at your notifications to see if you can find any reversed offers. If you feel that our system made a mistake or you would like your account reviewed, please write to us using Submit Request at the top.

Relevant Articles:

What is a bonus? How do I earn a bonus? Help: My bonus progress is not correct. How do I keep track of bonuses? What is teamwork?

Pay with Ibotta is a way to pay for products and services at over 30 retailers and restaurants. You earn cash back instantly on your entire purchase amount when you pay at checkout through the Ibotta app.

Please note: Pay with Ibotta is a new product in testing, and is not available to all Savers at this time.

Here are some important things to keep in mind when using Pay with Ibotta:

Link your preferred payment method as a first step. See this article for more information.

The cash back you earn will be deposited into your Ibotta account balance within 24 hours.

Maximum purchase amounts vary by retailer. You can either enter the exact amount of your purchase or choose an amount that youll spend over time.

Gift card codes never expire.

Always review your Pay with Ibotta gift card code Terms of Use for additional information.

Still have questions? Check out this instructional video or view the Pay with Ibotta webpage.

When you are ready to shop, the retailers will be displayed based on your location and the zip code on your account.

Organizing the retailers this way helps you quickly select a retailer and look for offers.

If the stores that are displayed are not actually the stores near you, here are two troubleshooting tips:

Make sure that you have location settings turned on.

Go to your device Settings.

Turn on location services.

If your location services are turned on for Ibotta, try toggling the location on and off, force the Ibotta app to close, and reopen Ibotta.

Make sure that the zip code that you have entered is correct.

Tap Account

Tap Settings

Tap Update Profile

Edit the zip code on file if necessary

NOTE: If the stores being displayed nearby are still incorrect, please write our Care Team for further assistance.

You will receive referral bonus credit for inviting a new Saver to Ibotta when the new Saver redeems their first Brand Name offer.

The new Saver must follow the qualifications below in order for to you to receive credit:

They must be the only Ibotta Saver on their device.

They must be a new Saver who has never had an Ibotta account before.

They must redeem a Brand Name offer.

Earnings are the money that you get from redeeming offers, completing bonuses, and referring new users.

Ibotta stores all of your earnings in your Ibotta account until you reach the withdrawal threshold of $20. Once you reach $20, you can withdraw your earnings or you can keep building them up.

Here is some more information about earnings:

You can view your earnings by tapping Account on the navigation bar.

Your "Lifetime Earnings" are displayed under your name in the Account tab.

Your "Current earnings" is displayed on the progress bar, in the white bubble.

Your next progress level is displayed at the right side of the progress bar.

Your withdrawal ability is displayed under the progress bar.Remember: You can withdraw your earnings any time after you have a minimum of $20 in your Ibotta account. Once you withdraw, you must work back up to $20 in order to withdraw again.

When you link your social media account to Ibotta, you can build your Team to help you earn Teamwork bonuses faster.

You can build your team by becoming friends on Facebook with people who already use Ibotta.

Once you link your social media account, your current friends or family who use Ibotta will automatically populate on your Team list. Any new Facebook friends will populate within 24 hours of becoming friends.

Offers expire frequently within the Ibotta app. Check out your offer expiration dates while planning your next shopping trip!

As shown in the below photo, a banner noting the time remaining on the offer will be present over the product image if that offer is expiring within the next seven days.You will also see the hourglass icon in the Offer Details alerting you the offer is expiring soon.

Once you add (+) an offer to Your List, you see the specific expiration time listed under the offer's thumbnail on your list- e.g. [Exp. 09/30/18 at 12:59 AM] in the below photo. You can also look for the red flag wrapped around the thumbnail image with a stopwatch icon alerting you that the offer is expiring soon.

Any Brand offers give you the freedom of choice!

An "Any Brand" offer is an offer that allows you to purchase a specific product by any brand of your choosing. An "Any Item" offer is an offer that allows you to receive credit on the purchase of any product, any size, any brand, of your choosing.

Any Brand example - please keep in mind that the phrase "Any Brand" will specifically be present in the name of the offer: Salty Snack - Any Brand, Milk - Any Brand, Frozen Meal - Any Brand. There still may be rules on what specific type of product can be purchased (variety or size). Please review the offer details for more information.

Any Item example - please keep in mind that the phrase "Any Item" will specifically be present in the name of the offer: Any Item. There are no rules associated with "Any Item" offers except that the offer must be redeemed at a grocery store.

In most cases, "Any Brand" and "Any Item" offers do not count towards bonuses unless explicitly stated in the bonus details.

As many as you want!Just make sure each friend you invite is using a different device. Userscannot share the same devicefor multiple accounts as this is a violation of our Terms of Use.

When you verify your phone number, you are adding an extra layer of security to your account.

Follow these steps to verify your phone number:

Tap Account (on the Navigation Bar), tap Settings.

Tap Withdraw Cash.

Choose your method of withdrawal.

Tap Verify Phone Number and enter your number, including the area code. Tap Send Verification Code.

Your device will immediately receive an SMS text message that includes a 7-digit number. Type this code into the available field, then tap Verify.

If you are having trouble retrieving the verification code, please check here.

Once the verification is successful, you will receive a "Device Verified" notification. Your phone has been successfully verified in our system and you are now able to withdraw your earnings.

Phone Verification FAQ:

How will Ibotta use my phone number?

Ibotta will only use your phone number for phone verification. Well never share your number with any other party, or text you promotional content without your explicit consent. Ibotta will never call you.

Will I be charged for Ibotta's text message?

No. Outside of normal/standard data and text messaging rates associated with your device plan, Ibotta will not charge you to receive a verification text code.

What if I enter the wrong number?

Your phone numberwon'tbe saved to your account until its verified. If you enter the wrong number, just follow the prompts in the app to enter the number again.

How often will I need to verify my phone number?

Although you shouldnt have to verify your phone number on a regular basis, we may ask you to re-verify your phone number based on your app activity in order to keep your account safe.

What if I need to change the number linked to my account?

Please contact Ibotta Care to update the phone number associated with your account.

You can redeem Jo-Ann offers by scanning the barcode on the receipt.

Follow these steps for guidance:

Add (+) Offers:Before shopping, addany desired offers to Your List.

Make Purchase:Go shopping and make sure to keep your printed receipt.

Redeem:Open Jo-Ann in the app, click Upload Receipt, andselect any eligible offers from Your List.

Scan Barcode:Scan the barcode at the bottom of your Jo-Ann receipt.

Send Receipt:Tap "Collect # Purchase $X.XX"

Ibotta will be sent an electronic version of your receipt, and we will review your receipt within 48 hours.

Please be aware, we are working hard to resolve a delay in offer crediting via linked accounts with our partners at Kroger banner grocery stores. We recommend that you redeem offers by submitting a photo of your receipt, and that you do not make any changes to your currently linked account during this time. Please submit a request to our Care Team if you haven't received credit on your connected loyalty account.

There are a couple of reasons why you may experience trouble connecting your loyalty account to Ibotta:

Your account is already linked to an existing Ibotta account.

Even if you and your spouse have separate Ibotta accounts and do separate shopping, your joint loyalty account can only be linked to one of your accounts.

SOLUTION: Ask whoever wants to also link your joint account to obtain their own loyalty account or decide which Ibotta account will be the only account to redeem at this retailer.

The information you are trying to link is incomplete.

Most of us don't have our physical loyalty card anymore. Often, the loyalty account ID number presented on your receipt is shortened a number.

SOLUTION: Visit your local store's customer service department to ask for the number in its entirety. You can also create or log into your online account with the retailer, which is sometimes linked to your loyalty account, view your account information and enter the entire loyalty account ID.

You receive an error code when linking your card or account.

Words and phrases like "Failed" and "There was an error," and red text are error indicators.

SOLUTION: Double check the information that you have entered, including email and password. There may also be a connection issue with the retailer partner or our system; refresh the app and try again.

The Care Team is unable to connect, disconnect, or update loyalty accounts, or determine if it is already in use on another account.

Teamwork bonuses are available as rotating bonuses with similar qualifications. You and your team work towards each level goal to earn additional rewards.

There are two goals associated with Teamwork:

Personal goal: number of successful offer redemptions

Team goal: total monetary value

For example, for January 2018 Level 1:

Your personal goal is 10 redemptions; excluding Any Brand, Any Item and multiple redemptions count as one (1) towards the bonus.

Your team goals is $10.00 in total redemptions.

An easy way to think of this is to imagine that you and the people that are directly on your team have a bucket. Every time you, or a person on your team, completes a redemption, the monetary amount that person earned is also put into the bucket. Everyone keeps contributing to the bucket until the bucket goal has been met for that level. Once the level goal for the team has been met, a new bucket will be started.

However, Teams generally meet Team goals much quicker than personal goals. Keep in mind that both goals must be met for the Level Bonus to be earned and to progress to the next level.

We cannot guarantee that specific offers and bonuses will be available to every Saver.

You might notice that your friend has a retailer or offer that youdon'thave, and vice versa. This is Ibotta doing its best to bring you offers that are relevant to you! Please know that we always aim to distribute offers fairly, and what is available to you within the app is largely determined based on your use of the app. Ibotta does not guarantee that all offers, retailers, or bonuses will be available to all users at any given time. We appreciate your understanding, and look forward to bringing you new and exciting offers soon!

Yes! Pay with Ibotta purchases will qualify for applicable Bonuses, just like any other offer.

Keep track of your Bonus progress to plan your shopping trips and redemptions in order to Earn More!

There are several ways to keep track of your Bonuses:

Tap Earn More in Account:

You can view all available Bonuses and Streaks, including those that are currently open, and your progress towards the goal.

Tap any Bonus under "See all" to view the Bonus details and progression.

Tap any Bonus under "Completed" to view previous Bonus details and completion.

Tap My Earnings in Account:

Tap My Earnings History to view individual receipts, the offers redeemed on that trip, and the Bonuses applied.

Tap the Activity Bell on Home:

Tap any Bonus updates to view the Bonus details and progression.

Tap any receipt update to view the offers redeemed and the Bonuses applied.

A referral code is a unique code that is assigned to you at the time of registration.

It is the code that you can share with friends and family in order to earn a bonus for inviting new users to Ibotta. A new user must input your code or use your direct link in order for you to receive a referral bonus.

Where can I find my referral code?

Tap Account

Tap Invite Friends

Scroll down to view your unique, 7 digit referral code

A withdrawal of your Ibotta earnings to your PayPal account will usually be completed within an hour.

However, during high traffic times, the withdrawal can take up to 24 hours to show up in your PayPal account.

Ibotta payments should either be successfully received in your PayPal account, or they will be automatically failed upon withdrawal and you will see that no funds are removed from your Ibotta account.

If your Ibotta payment to PayPal is automatically failed, we suggest first checking the email address of the PayPal account that we have on file. Please tap Account, tap Withdraw Cash, and verify that the email address displayed next to PayPal is the correct address.If the PayPal address is correct, then the issue is likely related to the verification status of your PayPal account.

If you have a new PayPal account or one that you have not used before, it is possible that your account has not yet been verified through PayPal. Please contact PayPal for assistance with verifying your PayPal account. Once your account is verified, you should be able to successfully withdraw earnings to your PayPal account.

If your PayPal account is verified but your Ibotta payments continue to fail, please review the article here to further troubleshoot the issue.

What is the Ibotta Influencer Program?

The Ibotta Influencer Program gives website and blog publishers the opportunity to earn money by promoting Ibotta rebates to their readers and followers. Preferred Partners can feature Ibotta offers and promotions to earn money for qualified referrals. You can find more information here: https://liferewarded.ibotta.com/affiliate-partner/.

What does Ibotta offer to Affiliates?

New affiliates will start at $2/Registration. However, well have incentives along the way to increase your payout. You will also have access to professional creative resources, high-quality images, and the VIP newsletter featuring new Ibotta offers you can showcase.

What does Ibotta offer to your audience?

Real Cash Savings. Our users have earned over $500,000,000 in lifetime earnings, and we're just getting started!

1,000's of Offers Each Month: Hundreds of new, name-brand offers every month, in nearly every category, including grocery, apparel, kids, travel, electronics and more.

Extra Earning Opportunities: Your readers will have in-app opportunities to earn even more cash back with Bonuses, Teamwork and Sweepstakes all year long.

Friendly Customer Support: Our amazing Care Team works night and day to make sure your readers will have the best experience possible.

What qualifies as a Registration?

Youll get paid directly by Impact Radius $2 for every user referred directly from your website or social channels on the first of the following month after signup. You MUST use your Impact Radius Tracking Link in order to get credit.

Can I use referral codes ifI'man Ibotta Affiliate?

You are NOT permitted to use referral codes in conjunction with being an approved Affiliate. Any use of referral codes will ban you from the Affiliate program.

How do I sign up?

Please apply HERE to sign up. Once approved, well provide you a unique link to add to your blog or social channels so that you can begin receiving credit for promoting Ibotta!

What will go on my website / blog?

That's up to you! You can choose to promote Ibotta through banner images, write posts about Ibotta offers in your favorite category, or let readers know of new sweepstakes and teamwork this month. We'll provide you with timely creative and offer news on an ongoing basis.

What else can I do to increase my referrals?

Post Often! The more you post about Ibotta, the more readers will use your referral code. Don't forget to use the fun graphics provided in each VIP newsletter to help explain how Ibotta works.

Share the Love! Remind readers about Ibotta's sweepstakes opportunities and bonuses to earn extra cash.

Encourage Teamwork! The more teams work together, the more you earn, creating real value for your readers. Encourage them to join your team so they get instant value.Be Social! Share your Tracking Link and your favorite new Ibotta deals on your social networks like Facebook, Twitter, Pinterest and Instagram to help refer new readers.

If you have further questions or comments, email us at [email protected]. We're happy to help!

Ibotta is continuing to grow your reward opportunities. Online Shopping is our fastest growing category with a variety of retailers and offers at your fingertips.

Online Shopping is...

An opportunity to receive cash back for online/web purchases made on your device.

In most cases, a percent (%) cash back offer, with some retailers also providing item-level offers on top of percent cash back.

A variety of retailers from food delivery, ride service and shopping across many different departments.

Shopping with a retailer that may or may not have actual stores and receiving offer credit for your purchase.

Different because you will directly link from the Ibotta app to a partner app OR online web experience to prior to making your purchase.

Online Shopping is not...

Making a purchase online and then sending your receipt for credit.

Available for all retailers within the app that have actual stores.

Making a purchase on your desktop without starting in Ibotta.

Making a purchase over the phone.

We're sorry to hear that!

We first recommend checking the spam/junk folders inthe email associated with your Ibotta account (this will help ensure the successful delivery of electronic gift cards).

If you still do not receive emails from our Care Team, you are able to look into any previous correspondences within the Help Center. Whether inthe app or on our website, pleaseclick "My Support Tickets" in the upper right-hand corner of your screen. From here, you can viewall of yourcurrent and past Support tickets.

**Please note:Unmarking Ibotta emails as spam and/or junk will help ensure successful delivery of electronic gift cards.**

We're sorry about that! Here are some reasons why and what you can try to resolve it:

The app won't connect in a store.

Try toggling between wifi and data. Not all stores provide wifi but some do. Connect to the store's wifi to see if that helps.

The app won't connect on data.

Try toggling to wifi when you're at home.

The app won't connect on wifi.

Try clearing the history/cache and closing all other open apps. Another app might be taking over your device performance or running in the background.

The app just keeps spinning no matter what.

There may be a larger scale issue. Check our social media channels for any notifications.

Force the Ibotta app to close and restart your device.

Note: If the connectivity issue is not resolved by any of the steps above, please give the app an hour. There may be a larger issue at hand and we truly appreciate your patience.

To remove an offer that you no longer want to appear on Your List, please follow these steps:

Select a retailer

Tap YourList

Tap Edit

Tap the "-" to select the offer(s) you wish to remove

Click "Remove" on the top right of your screen

An offer will remain on Your List until you redeem the offer, remove the offer, or the offer expires.

When you send a receipt to Ibotta, you will link offers to your receipt so that you can receive credit for those offers on the receipt.

Linking offers to a receipt is different than adding offers to your account. Linking offers is a part of the process of sending us a receipt to redeem specific offers. Adding offers is the action of tapping the plus sign of offers that you intend to redeem in the future.

After you have taken pictures of your receipt or scanned the barcode on the receipt, the app will attempt to match offers that have been added to your account to offers that it reads on your receipt. Depending on the information on the receipt, the app may automatically match all, some, or none of your offers. You will then either verify the offers or manually link any that are missing.

To link an offer to a receipt:

Select the offer from the list of available offers.

Adjust the quantity if necessary.

Scan the barcode(s) if requested

Once you have linked the offers to your receipt, complete the process and we'll review your purchase within 48 hours.

Relevant Articles:

How do I add an offer? How do I redeem an offer? How do I send a receipt? Help: The barcode does not match. Help: I did not get credit for my offer(s).

You are free to keep earnings in your Ibotta account as long as you like, especially if you're saving up for something big!

You may allow your earnings stack up until you reach your personal goal and withdraw when the time is right for you.However, when you keep your earnings in your account, the earnings may be subject to account maintenance fees if you discontinue using the app for six consecutive months. For more about account maintenance fees, please check here.

Not to worry! Here are some troubleshooting steps to get your PayPal account linked to your Ibotta account.

Do you have the correct payment account information?

Be sure you logged into PayPal using your correct account information including password.

It is also important that you tap "Agree" to linking your PayPal with your Ibotta account when initially linking your accounts together.

Do you have the correct email address?

Check the spelling of your email address to ensure that you have entered the correct information.

Are you having connectivity issues?

If the app is timing out or continuously loading, try again in an hour or so.

If you are still having trouble linking your payment account to your Ibotta account, please write our Care Team who will be happy to assist you.

Ibotta uses offer detail icons to help users quickly navigate the app.

Expiring Soon

The offer is expiring soon. Be sure to check your app often for your favorite offers and their expiration date and time.

Optional Multiples

Savers can purchase more than one of the same item and receive credit on multiple redemptions. Be sure to check the offer details for the maximum amount of times the offer can be redeemed on a single receipt.

Combination Offer

To fulfill the offer, two or more different items, possibly different varieties, brands, or products are required.

Multiples Required

At least two of the same or similar items are required to fulfill the offer qualifications. Depending on the offer, this can be displayed as x2, x5, etc. The icon will also appear in the lower right corner of the offer image.

Applicable Bonus

The offer counts toward a specific Bonus. Scroll down to see special Bonuses related to the offer and tap to view the Bonus details and expiration.

Earning cash back at Walmart is easier than ever with Automatic Cash Back!

Heres how to link your account:

If you have an existing Walmart account:

From the Walmart retailer page within the Ibotta app, tap "Link Walmart account"

Enter your existing Walmart credentials and tap "Sign In"

If prompted, download the Walmart app

If Walmart Pay does not launch automatically, tap "Services" on the navigation bar

Click "Walmart Pay" on the top left corner, then "Get Started"

Add an accepted payment method within the Walmart app

Return to the Ibotta app and add (+) offers toYour List

From the Walmart retailer page within the Ibotta app, tap "Check out with Walmart Pay"

Automatically earn cash back on qualifying purchases within 24 hours

If you have not created a Walmart account yet:

From the Walmart retailer page within the Ibotta app, tap "Link Walmart account"

Click "Create Account" and enter desired Walmart credentials

If prompted, download the Walmart app

If Walmart Pay does not launch automatically, tap "Services" on the navigation bar

Click "Walmart Pay" on the top left corner, then "Get Started"

Add an accepted payment method within the Walmart app

Return to the Ibotta app and add (+) offers toYour List

From the Walmart retailer page within the Ibotta app, tap "Check out with Walmart Pay"

Automatically earn cash back on qualifying purchases within 24 hours

Please note:

This is a new feature in testing, and is not available to all Savers at this time.

In order to receive offer credit, you must use your Walmart Pay account.

You can still earn cash back by uploading receipts. Depending on the retailer, we may ask you to scan the product barcodes on the products you purchased so we can make sure you get cash back. Be sure to review your offers before collecting your cash back.

Ibotta partners with retailers and brands from all over the United States.

We love to hear from our users regarding their favorite retailers and brands that might not be in the app. However, an even better (and maybe faster) way to get your favorites in the app is to contact them on our behalf!

Feel free to contact your favorite retailers and brands, that you do not already see in Ibotta, to let them know how much you would like them to partner with us. You can write them at the store, regional, and national level. You can post on their Facebook page. You can tweet them. You can do whatever works for you!

The more people that they hear from, the more likely they may be to partner with Ibotta. We truly appreciate the time that you take to reach out to your favorites and hope that we can bring them to Ibotta soon!

Please tell the retailer or brand towrite us at [email protected].

You can use a debit or credit card with Pay with Ibotta. To add a payment method, navigate to the Account page, select Payments > Payment methods, select Add a debit or credit card and follow the prompts to add and save your payment method. You can also change or remove payment methods from this page.

To investigate your bonus progress, please go to My Earnings under Account within the Ibotta app:

Tap on the receipts under My Earnings that were submitted within the time frame of the bonus.

Scroll to the bottom of the displayed receipt to see which bonuses the receipt was applied towards.

Did you complete an Online Shopping offer that should count toward the bonus? Keep in mind that you will not see the bonus progress update until the Online Shopping offers pending period has completed and credit has been posted to your account balance.

If you notice a discrepancy in your bonus progress, please submit a request to the Care Team.

A negative balance in your Ibotta account usually means that some funds were reversed. If you withdraw funds and then a reversal was made, your account balance can become negative.

A reversal in your account may be due to one of the following:

A receipt that was credited was determined to not meet receipt standards. Therefore, credit was removed from the receipt.

An item purchased for an offer was determined to not meet the offer qualifications. Therefore, credit for the item was removed from your account.

An item purchased for an offer was returned or the purchase was canceled (online shopping). Therefore, credit for the purchase was removed from your account.

An offer was reversed which resulted in a bonus no longer being completed. Therefore, credit for the offer and the bonus was removed from your account.

Not to worry though! You can put your account back in the positive by earning credits to get you back to zero. Once you hit zero, you will continue to earn in the positive.

If you feel that something was reversed in error, please contact our Care Team who would be happy to review your account with you.

Changing the email address on your account keeps your account up to date and makes sure that you receive our messages.

To change the email address on your Ibotta account, you must have access to both accounts, new and old. If you no longer use your old email address, start the process below (until step 5) and then proceed to the lower portion of this article.

Follow these steps:

Tap Account on the Navigation Bar.

Tap Settings (gear icon).

Tap Update Profile.

Tap on your email address and make any necessary changes.

Tap Save.

You will receive a confirmation email to theold email address that will complete the change.

Once you have completed the change, you can log out and log back in using the new address.

If you do not have access to your old email address, please follow these steps:

Complete the steps above, up until step 5.

Write the Care Team.

Provide the following information:

First name

Date of birth

Any email addresses associated with Ibotta accounts

Last 4 digits of the phone number associated with your account

Our Team will verify the information within your account and update your email address.

If you are not already logged out, please log out of your account. You will be able to log in using your new email address.

An error code is a message from our server that alerts you that an action could not be completed or answered.

Error codes can be received for many different reasons and here are some of the most common:

Reference Code:

Code Definition:

Next Steps:

100, 103, 105

101, 102, 107

104, 106, 129, 130

200, 203

207, 210, 221

222

211, 220

231, 250, 295

290, 291, 292

403, 500

501

call completed, in progress, call queued

unable to complete call

call blocked or number invalid

message delivered

erroroccurred

SMS not supported

incompatible

error occurred

message queued, in process

error occurred

unauthorized, not completed

nothing further

verify line is open, try again

try alternate phone number or try again

nothing further

try again later

try alternate phone number

try alternate phone number

try again later

please wait

try again later

request authorization again

Areferral is someone that you invite to use Ibotta.

This is a new user to Ibotta, who used your referral code when signing up, and you may have received a referral bonus for introducing this user to Ibotta. The new user will automatically be on your Team because they are linked to you with your referral code.

Ateammate is someone that you are connected to on social media or is a referral.

These people are on your Team and help you towards Teamwork goals (See more here). You are also on their Team and help them towards their Teamwork goals. You do not receive referral credit for someone who is on your team unless you referred that user. If a user is on your Team because you are friends on Facebook but you did not refer that user, you will not receive a referral bonus.

If you invite a new Saver to Ibotta, they must use your unique referral code when creating their account. Using your unique referral code links your account to the new Saver's account.

Here are some things that happen when your accounts are linked:

You are now on each other's teams.

You will work towards each other's team goals.

You will receive notifications about each other if you have notifications turned on.

Depending on the new Saver's redeemed offers, you may earn credit for inviting them.

Changing your password can be done through the app or on our website.

If you need to change your password, whether you forgot it or want to update it for security, please follow the steps below.

For users who set up their Ibotta accounts with Facebook, you do not have an Ibotta password yet and will need to create one.

To reset, change, or create your password:

Log out of the app if you have not done so already. To log out, tap Account on the navigation bar, tap Settings, then tap Log Out.

If you are changing your password on a desktop or laptop, go to ibotta.com and click Log In, click Forgot Password, and enter your email address. Then proceed to Step 3.

At the bottom of the screen, tap Log In.

At the bottom of the screen, tap I forgot my password. Enter your account email address and tap Reset Password.

You will receive an email from Ibotta within 10 minutes that includes a link to reset your password.

If you do not receive the email to reset your password within 20 minutes of requesting the email, please write our Care Team at [email protected] for immediate assistance. There may be a block or hold on your email address that we will need to clear for you.

Tap or click the link within the email and you will be redirected to a web browser. In the web browser, you will enter and confirm your new password. Don't forget save it!

Once your new password has been saved, you can log back into your account. Be sure to save your new password before navigating away from the web page or your new password will not be saved.