28
NPS
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Jockey International
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About Jockey International's Brand
Jockey is a globally responsible designer and marketer of men’s and women’s apparel under the world famous Jockey brand Among its major competitors, Jockey International is ranked in 2nd place for NPS while Calvin Klein is 1st, and Myntra is 3rd.
Brand at a Glance
82%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Jockey International Ranking
- #2 / 4 of its competitors
Jockey International NPS
Jockey International's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Jockey International's customers would recommend using the product based on a scale of -100 to 100.
Jockey International Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Jockey International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 35 | Apr 2024 | 35 |
May 2024 33 | May 2024 | 33 |
Jul 2024 28 | Jul 2024 | 28 |
Aug 2024 30 | Aug 2024 | 30 |
Sep 2024 29 | Sep 2024 | 29 |
Oct 2024 31 | Oct 2024 | 31 |
Dec 2024 29 | Dec 2024 | 29 |
Mar 2025 26 | Mar 2025 | 26 |
Jun 2025 22 | Jun 2025 | 22 |
Jul 2025 27 | Jul 2025 | 27 |
Nov 2025 29 | Nov 2025 | 29 |
May 2026 26 | May 2026 | 26 |
How Other Brands Compare
Jockey International is ranked second for NPS among its competitors. Calvin Klein and Myntra come in first and third, with Flipkart coming in at #4.
Jockey International |  Calvin Klein |  Flipkart |  Myntra | |
| Global Ranking | #- | #413 | #941 | #- |
| NPS | 28 | 30 | -17 | 4 |
| Valuation Updated every 24 hours for public companies | - | $5.25B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jockey International NPS by Gender
Male customers rated Jockey International's NPS 29 points higher than Female customers.
Male
57
Jockey International's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
28
Jockey International's NPS was rated 28 by Female customers on Comparably.
55%
Promoters
18%
Passives
27%
Detractors
Jockey International NPS by Ethnicity
Jockey International's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 45 | Caucasian | 45 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other 40 | Other | 40 |
Jockey International NPS by Age
Jockey International's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Jockey International NPS by Usage
Jockey International's NPS was rated the highest by customers who have used Jockey International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years 34 | Over 10 Years | 34 |
Jockey International NPS vs. Competitors
Compared to its competitors, Jockey International's NPS is rated right above Myntra, and is preceded by Calvin Klein.
| COMPANY | NPS Score | |
|---|---|---|
| Calvin Klein | 30 |
| Jockey International | 28 |
| Myntra | 4 |
| Flipkart | -17 |
Jockey International Customer Reviews
Out of the 3 Jockey International customer reviews 3 were positive and 0 were constructive. Jockey International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Jockey International Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Jockey International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jockey International Customer Loyalty Score by Gender
Male customers rated Jockey International's Customer Loyalty score 3% higher than Female customers.
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Male
87%
Yes
Female
84%
Yes
Jockey International Customer Loyalty Score by Ethnicity
Jockey International's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jockey International.
80
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
82
out of 100
Other
Jockey International Customer Loyalty Score by Age
Jockey International's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 70% | 36-40 | 70% |
41-45 82% | 41-45 | 82% |
51-55 70% | 51-55 | 70% |
66+ 70% | 66+ | 70% |
Jockey International Customer Loyalty Score by Usage
Jockey International's Customer Loyalty score was rated the highest by customers who have used Jockey International's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jockey International Customer Loyalty Score by Industry
Jockey International's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Jockey International Customer Loyalty vs. Competitors
Compared to its competitors, Jockey International's Customer Loyalty score is rated right above Calvin Klein, and is preceded by Flipkart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Myntra | 83% |
| Flipkart | 83% |
| Jockey International | 82% |
| Calvin Klein | 77% |
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Jockey International Product Quality
4.1/5
Jockey International has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Jockey International Product Information
Jockey International’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jockey International's product the highest. Reviewers from the Accounting industry rated Jockey International the lowest at 3.
- Website
- http://www.jockey.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Retail
Quick Insights into Jockey International Product Quality
Jockey International's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked Jockey International Product Quality the Highest
Ranked Jockey International Product Quality the Lowest
Jockey International Product Quality Score by Gender
Male customers rated Jockey International's Product Quality score 1.3 stars higher than Female customers.
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Male
4.7/5
Female
3.4/5
Jockey International Product Quality Score by Ethnicity
Jockey International's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jockey International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 4.8 | Other | 4.8 |
Jockey International Product Quality Score by Age
Jockey International's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.4 | 41-45 | 3.4 |
51-55 5 | 51-55 | 5 |
66+ 2 | 66+ | 2 |
Jockey International Product Quality Score by Usage
Jockey International's Product Quality score was rated the highest by customers who have used Jockey International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Jockey International Product Quality Score by Industry
Jockey International's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Jockey International Product Quality vs. Competitors
Compared to its competitors, Jockey International's Product Quality score is rated right above Myntra, and is preceded by Calvin Klein.
| COMPANY | Product Quality Score | |
|---|---|---|
| Calvin Klein | 4.2/5 |
| Jockey International | 4.1/5 |
| Myntra | 3.5/5 |
| Flipkart | 3/5 |
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Jockey International Pricing
Jockey International ROI & Value For Money
4.1/5
Jockey International has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Jockey International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Jockey International.
Quick Insights into Jockey International ROI
Jockey International's ROI score was rated highest by Male customers, and rated lowest by customers ages 66+.
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Ranked Jockey International ROI the Highest
Ranked Jockey International ROI the Lowest
Jockey International ROI Score by Gender
Male customers rated Jockey International's ROI score 1.8 stars higher than Female customers.
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Male
4.9/5
Female
3.1/5
Jockey International ROI Score by Ethnicity
Jockey International's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jockey International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 4.8 | Other | 4.8 |
Jockey International ROI Score by Age
Jockey International's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.8 | 41-45 | 3.8 |
51-55 4.8 | 51-55 | 4.8 |
66+ 2 | 66+ | 2 |
Jockey International ROI Score by Usage
Jockey International's ROI score was rated the highest by customers who have used Jockey International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Jockey International ROI Score by Industry
Jockey International's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Jockey International Pricing vs. Competitors
Compared to its competitors, Jockey International's ROI score is rated right above Calvin Klein.
| COMPANY | Pricing Score | |
|---|---|---|
| Jockey International | 4.1/5 |
| Calvin Klein | 3.9/5 |
| Myntra | 3.3/5 |
| Flipkart | 2.8/5 |
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Jockey International Customer Satisfaction (CSAT)
Jockey International Customer Satisfaction (CSAT) Score
82 / 100
Jockey International has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
62%
Satisfied
20%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jockey International Customer Satisfaction
Jockey International's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked Jockey International Customer Satisfaction the Highest
Ranked Jockey International Customer Satisfaction the Lowest
Jockey International Customer Satisfaction Score by Gender
Male customers rated Jockey International's Customer Satisfaction score 23 points higher than Female customers.
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93 / 100
MaleVery Satisfied | 72% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
70 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 30% |
Jockey International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jockey International's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
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78 / 100
Very Satisfied
78%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
CSAT according to African American/Black
Jockey International's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Jockey International's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Jockey International's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Jockey International Customer Satisfaction Score by Age
Jockey International's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 66+ | 0% |
Jockey International Customer Satisfaction Score by Usage
Jockey International's Customer Satisfaction score was rated the highest by customers who have used Jockey International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Jockey International Customer Satisfaction Score by Industry
Jockey International's Customer Satisfaction score was rated 40 points by Accounting industry customers.
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{
"title": "Jockey International Customer Satisfaction Score by Industry",
"text": "Jockey International's Customer Satisfaction score was rated 40 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Jockey International's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}Jockey International Customer Satisfaction vs. Competitors
Compared to its competitors, Jockey International's Customer Satisfaction score is rated right above Calvin Klein.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jockey International | 82% |
| Calvin Klein | 80% |
| Myntra | 71% |
| Flipkart | 54% |
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Jockey International Customer Service
4.2/5
Jockey International has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Jockey International's Customer Service
Address
Kenosha, WI 53140
Website
http://www.jockey.com
Phone Number
2626580036
Quick Insights into Jockey International Customer Service
Jockey International's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked Jockey International Customer Service the Highest
Ranked Jockey International Customer Service the Lowest
Jockey International Customer Service Score by Gender
Male customers rated Jockey International's Customer Service score 1.2 stars higher than Female customers.
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Male
4.8/5
Female
3.6/5
Jockey International Customer Service Score by Ethnicity
Jockey International's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jockey International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 4.7 | Other | 4.7 |
Jockey International Customer Service Score by Age
Jockey International's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.7 | 41-45 | 3.7 |
51-55 5 | 51-55 | 5 |
66+ 3.3 | 66+ | 3.3 |
Jockey International Customer Service Score by Usage
Jockey International's Customer Service score was rated the highest by customers who have used Jockey International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Jockey International Customer Service Score by Industry
Jockey International's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Jockey International Customer Service vs. Competitors
Compared to its competitors, Jockey International's Customer Service score is rated right above Calvin Klein.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jockey International | 4.2/5 |
| Calvin Klein | 4/5 |
| Myntra | 3.3/5 |
| Flipkart | 2.8/5 |
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Jockey International as an Employer
4.5/5
Jockey International has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Jockey International scored a 28 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Jockey International would recommend the brand to a friend. ENPS measures how likely Jockey International employees would recommend working at Jockey International to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 49% | Promoters |
|---|---|
| 17% | Passive |
| 34% | Detractors |
