Kajabi Employee Reviews
Out of 855 Kajabi employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping Kajabi improve their work culture. The HR team, with 98% positive reviews, reports the best experience at Kajabi compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 20% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Be real, be honest, be forthcoming, be consistent. We're all currently sprinting towards untenable deadlines with half-baked-at-best plans and diminishing support. ICs are leaving, green leaders are replacing them with big ideas but no grounding in reality.
Stop trying to do everything, everywhere, all at once. Slow down and define 3-5 clear priorities instead of 10+.
Review from Marketing Dept
alignment amongst each other top down
-Keeping lower level team members better informed overall. -Accommodating team members' work preferences. -Enabling team members to achieve their career goals and providing clear and achievable action items. -Stop micromanaging. -Trust team members to do their job.
Review from Marketing Dept
More transparency. Solving for the big issues that are creating blockers for employees instead of just adding more on their plates. PRIORITIZING. Not always just talking about whats not working, but what people are doing well and giving some positive reinforcement. Actually stopping burnout.
Review from Marketing Dept
Why do you feel undervalued and what would make you feel better about your compensation?
higher compensation and a clear path of career growth
Review from Marketing Dept
I'm underpaid relative to my colleagues and industry standards. I've brought this up multiple times to different leaders, with no solution. The best I've gotten was an instruction to "not focus on compensation".
I was not educated on the salary range available when i started and was given the bottom of the range. Therefore regardless of yearly increases, i'm still underpaid in comparison to my coworkers. Unfortunately since it's technically within the range, it's not looked at as an issue.
Review from Customer Success Dept
My team is being asked to do so many things outside of our role and yet, we're not being compensated for it. The goals to reach a promotion or raise are non-existent and, despite extremely high performance, raises were not given for said performance. Instead, raises were given to even out pay bands.
Review from Customer Success Dept
Total conpensation / salary bumps not limited to a %
Review from Product Dept
What do your coworkers need to improve and how could you work together better?
alignment on the company / department goal
Review from Engineering Dept
entitlement needs to be taken down a notch. They are not better than me and they need to know that we are equals.
Review from Operations Dept
The culture is so rooted in fear and has become ao toxic that employees are afraid to speak ipenly to one another for fear of conversations being shared with the president or CEO. Information is purposefully distorted and withheld. I avoid speaking to coworkwrs when possible; its tiring for all us.
Review from Product Dept
They don't tend to spend time solving problems and ask for help too quickly before trying to figure things out, but in general I work well with my coworkers and would just like to see more proactivity.
Review from Engineering Dept
Communication and getting out of work silos.
Review from Marketing Dept
What needs to change to make the company culture better?
I'd like for the work culture, at least in my department, to focus less on maximum efficiency driven by metrics and instead more on creating an environment where quality of work is valued and employees are incentivized to develop and stay with the company.
Review from Customer Support Dept
adoption to change. this org still operates like 2 billion$ startup and that is alright as a culture to some degree but can conduct operations like that refined business process needed across the org but teams are to concerned with operating with no operational guardrails
Review from Engineering Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Kajabi yet.
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What's going wrong and how can it be improved?
Diversity at the top is no longer a nice-to-have. It's required, demanded both internally and by customers. Pay inequality is rampant, fix it. We've lost many great ICs & replaced them instead with VPs who do more talking than working. They're assigning work with no one left to execute.
Stop hiring outside leaders instead of promoting. The only promotions that have happened within marketing for the past 2 years were adding "senior" in front of titles & one Director-to-VP who was subsequently demoted back to Director. (Effectively boxing out the only Black woman leader we've had.)
Leadership wants us to do everything unrealistically fast, sets unrealistic expectations for results, and then wonders why the outcome isn't what they wanted.
Review from Marketing Dept
Think more holistically about the experience of all employees at a primarily remote company. Hybrid isn't working, needs to be more team or manager based. SLOW the burnout. Be clear about priorities and not try to do everything at once. More accountability to Sr leadership to solve problems.
Review from Marketing Dept
1. Fix comp. 2. Stop creating an environment where good people leave due to bad managers and bad pay. 3. Think through growth pacing. Stop claiming there's some higher power "structure" or "process" preventing reasonable treatment of employees. C suite can't keep pretending they're powerless to HR.
What would you most like to see improved at your company?
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