
Easy questions, not very intense.
Helping someone to do their job and getting the sense of accomplishment.
Quit following a set format and allow time for agents and staff to ask real questions. Agendas are great but should not be the only focus.
Compensation should be as stating when they convince you to become part of the team. Benefits should be offered, WITH PAY, after a fair period of time.
Leading! The choices of management should not be filled based solely on putting a warm body in a position. Get personable, qualified, kind people and the business will grow!
CFO's should not play favorites, CEO's should be held accountable, and rules should be followed by upper management. Agents are great and the 'regular' non-management staff are also easy to work with and very nice.