LensCrafters Employee Reviews
Out of 183 LensCrafters employee reviews, 47% were positive. The remaining 53% were constructive reviews with the goal of helping LensCrafters improve their work culture. The Sales team, with 70% positive reviews, reports the best experience at LensCrafters compared to all other departments at the company.
What does the leadership team need to get better at?
Feedback, both positive and negative. Theres a distinct lack of positive feedback, and the negative feedback is frequently disrespectful and not constructive.
Leadership needs to be more realistic and compassionate. They should start by listening to people actually in the stores doing the work.
Involving associates in making decisions
Respect the people that bring the money into the system. They only know how to push papers. You have lost amazing people because of upper management.
Correct how you're paid immediately
Why do you feel undervalued and what would make you feel better about your compensation?
I would like a better 401k match, i'd love to see our old bonus structure come back. im doing my part and more in the store sales it was nice to feel adequately paid for succeeding the sales goals.
Pay increases are hard to come by and compensation isnt the greatest. They lack on keeping up with cost of living increases but the work life balance is nice and benefits are great; so there's give and take.
Review from Sales Dept
They make you clean bathrooms.
To be paid in a timely manner
I am asked to do too much work
What do your coworkers need to improve and how could you work together better?
Just being up front with a person
Too much micromanagement of emoyers
There is no team Camaraderie or a culture or team work as well as respect.
They are all stressed and unorganized due to lack of good management
Stop treating someone badly when they’ve only been respectful of you.
Review from Sales Dept
What needs to change to make the company culture better?
Upper management needs to listen to the employees needs and frustration. Associates should not be made to feel replaceable.
Value employees who make you successful as a company.
Review from Sales Dept
What would you improve about your company's interview process?
Be honest about what to expect
When I was interviewed by the regional he was more concerned with the conversation he was Having on his phone than the actual interview.
I have no complaints about the interview process.
Review from Sales Dept
What's going wrong and how can it be improved?
Upper management should be purged, and replaced by people who ACTUALLY CARE
Get new leafership. Company is too lsrge and bureaucratic
Respect the people at the stores. Equalityt between companies.
The new management is not great. They are not team players and make our work environment uncomfortable
Promises from upper management are not kept. Too much favoritism!
Review from Sales Dept
What would you most like to see improved at your company?
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