Limeade FAQs

Limeade can certainly assist users in removing their username, password, any information provided in the Well-Being Assessment and any activity participation information that may have been provided from a system. If a program requires a user to participate in order to earn any wellness incentive credits, a user's ability to earn wellness credits will also be discontinued and any wellness incentive credits that may have been acquired through participation will be permanently lost. If a user has never registered to use the program, any information that may have been provided to Limeade (for example a user's name or location) will not be excluded from any aggregate reporting that Limeade may provide to the sponsor of a program. If a user ever changes their mind and wants to re-subscribe, simply let Limeade know to assist in setting up an account.

Users can also see information about unsubscribing in the Limeade Privacy Policy under the sectionsHow Does Limeade Protect Personal Data? andYour Choices About Personal Data.

Please note that Limeade will remove as much information from the system as possible; however, Limeade cannot remove information that may have been included in the system backups.

Any information retained in those backups will be protected in accordance with federal and state laws and will not be further used or disclosed. Information about how Limeade protects any data about a user that might be retained in the system backups is also in the Limeade Privacy Policy.

This error can indicate that a few different things may be happening.

The Amazon server is currently not available for a user to claim their gift card.

There is an issue with an account that is preventing a user from being able to claim the card.

Usually, this is due to a recent change in reward eligibility. After 24 hours, if a user is still receiving the error, please contact Supportso that they can investigate further.

Please reach out to the Support Team for additional assistance.

When a level is achieved, a reward is earned and a Congratulationsemail is sent, it is sent to the email address registered with the account. Please refer to this email for any previous years' earned rewards. If a user does not have access to this email, please contact a program administrator to review the previous rewards that have been earned.

Point history can be found on the My Pointspage under the Points History tab.

How to Find What Rewards are Available to Earn

On Desktop:

ClickMy Points

On theBrowse Rewards tab, all of the levels with the point and activity requirements are listed

By default,In Progress is selected as showing the current level

ClickMore to view additional levels

ClickCompleted to see the levels that have already been earned

From the iOS app:

SelectRewards from the bottom navigation

Scroll down to seeMore Rewards, andCompleted levels

Instructions to Login to the Limeade Platform

There are 2 possible methods for logging into the Limeade platform:

Standard Limeade Login from the Sign-in page.

Single Sign-On (SSO)

Standard Login

Once an account has been registered, visit the program's unique login site. From the Sign-in page:

Enter a username or email address

Enter a password

If a user does not remember their password, please use the Trouble Signing Inlink located on the Sign-in page.

Single Sign-On (SSO)

To access the program

Navigate to the internal organization's portal

Click on the link to access the program.

How to Find the Program Code

In order to log into the Limeade mobile app, aProgram Codewill need to be entered. The Program Code can be found at the bottom of any email that has been received from the Limeade platform. Most Limeade emails come from the email address [email protected].

Whats New

Tenant Admin

New Company Apps Configuration in Tenant Settings

Limeade has implemented a new way of assigning Cards and micro-apps to users with the new Company App approach. Now admins can assign Cards and micro-apps to all users or select groups. The new UI is also faster and gives admins more granular control.

How to use it:

In Tenant Admin> Settings> Assign Apps

The UI lets you add new categories and apps (both Cards and micro-apps). Apps can either be assigned to everyone or to selected groups. Admins also have the ability to easily localize app titles, set app icons and add configuration settings.

Please note that to activate this new feature, a Limeade account representative will need to be contacted. Limeade will support the migration process of the old role-based app assignment model to this new model.

Limeade ONE Events Admin Guide

New Icons in Web Client

Limeade updated the look and feel of the primary tab navigation. This includes new icons and the removal of icon titles.

How to use it:

Log in to the web client using a browser

General

Events Management

Limeade ONE Events allows for administrators to manage events, event agendas and agenda sessions. In addition to these capabilities, the Events feature also supports presenter management, files and links resources management, a dedicated permissions model and custom integrations using the Events API.

Please reference the for a detailed description.

Whats Fixed

Fixed an issue with localization of Badge Card titles

Fixed an issue with leftovers of deleted cards that run on a schedule

Added audit logging for feed changes

Fixed an issue with the search bar in micro-apps with tabbed layout screens

Migration to new Microsoft Translator API version as V2 got deprecated

How to Check Rewards Earned

On the Homepage, click My Points

On the Browse Rewards tab, there will be three buttons: In Progress, More, and Completed. Click the Completed tab to view the rewards that have already been earned

Click the In Progress tab to view the rewards that are currently being earned

Click the More tab to view the rewards not yet earned

Events API

The Events feature has a fully-featured API allowing for integrations with other systems. For details on the API visit, https://one.sitrion.com/swagger/ui/index#/Events or consult with a Limeade account manager.

Instructions to Complete a Biometric Screening

A biometric screening can be completed in a number of ways, including an onsite screening, visiting a physician or by visiting a participating facility. Options may vary depending on how a program is configured and general availability. For details on how a biometric screening can be completed, follow these instructions:

Open the biometric screening tile on the Homepage.

Review the content within the activity to learn about what options are available.

Finishing the Well-Being Assessment should take about 10-20 minutes. However, users can also choose to finish the assessment at a later date as responses are automatically saved as a user completes each page.

To finish later, clickFinish Laterat the bottom of the page, which will navigate back to the Home page.

Limeade understands that the Work/Life Balance Area of the Well-Being Assessment does not apply to retirees. As such, the option to choose Not Applicable for any questions that do not apply is available.

Answers are not able to be cleared from any one section of the Well-Being Assessment (WBA). However, if desired, users are able to retake the entire Well-Being Assessment.

Related Articles

How do I retake the Well-being Assessment?

Instructions to Retake the Well-Being Assessment

Click on the My Resultstab

In the Life Areas Summarybox click the gear icon (see below)

Can I clear answers or retake questions from only specific sections of the Well-being Assessment?

ClickRetake your assessment.

There will be this notification:

Click Retake nowto retake the assessment.

One retaken, the assessment points will then be awarded. Points for completing the assessment can only be earned once per program year.

Related Articles

How to Access the Well-Being Assessment

The Well-being Assessment can be accessed in two ways:

Click on the My Resultstab at the top of the page. If the Well-being Assessment has not been taken, the user will be prompted to do so.

Click on the Well-Being Assessment activity tile. Open the tile and click the Complete Assessmentbutton.

Once the Well-being Assessment has been completed, it will display the results, including any Health Risks. Scores can range from 1 (low) to 5 (high), with higher scores indicating a higher well-being. These results are also shown in comparison to all other users participating in the Limeade platform.

Under My Results, clickHealth

At the bottom of the page, all areas with risks are listed

When taking the Well-being Assessment, selecting either None or A low number of drinks per dayresults in a high score of either 4 or 5, indicating a high well-being for drinking moderately.

Furthermore, the notes You reported no drinks a dayand/or You reported that you don't smokewill be visible under the Drinking Moderately and Smoke-Free Living sections.

Federal law requires that Limeade protects the privacy of a user's information and safeguards any personal data that is in an electronic form. These federal requirements require Limeade to have policies and procedures in place that meet these federal specifications, and Limeade can be subject to sanctions if failing to meet these requirements. Limeade engages third-party consultants to assess Limeade policies, procedures and safeguards to tell how well Limeade is meeting these obligations and to identify areas where safeguards might be enhanced. Limeade has the goal to always protect users' information and abide by all applicable laws.

More information about how Limeade safeguards information in can be sen in thePrivacy Policy available at https://limeade.com/privacy.aspx

No.

Limeade does not share, disclose or sell any participants personal information with marketing or ad companies to any third party for marketing or advertising purposes unless that participant has signed an authorization allowing Limeade to share their information. Please note that Limeade generally does not request any such authorizations because Limeade has no desire to share any information for such purposes.

However, in order to provide users with the most relevant health information, the program portal provides the ability to link to other third-party, external websites (for example WebMD, Mayo Clinic, or the National Institutes of Health) so that users may obtain more information regarding medical needs and issues. Limeade cannot control how these third-party, external sites collect and use information. After clicking on a link, leave the program site and go to the third-party, external site. It is possible that the third-party external website may collect and share information that it obtains directly as a result of a user's use of that third-party website, depending on the internet browser settings, the type of website accessed or other settings with other accounts (like social media). Users should review the third-partys privacy policy for information on whether it collects any information and how it might use that information.

For more information on the Limeade Privacy Policy and theTerms of Service regarding participant information and external sites, please see the Limeade Privacy Policy linksand the Limeade Terms of Service, clause 13. Additional Terms; Links to Other Websites and Servicesavailable at https://limeade.com/privacy.aspx and https://limeade.com/tos.aspx.

No, data will not be used against any user of Limeade.

Federal law prohibits the use or the disclosure of BMI and other health information pertaining to any user (called genetic information) to, among other things, change deductibles or other cost-sharing requirements under a health plan or compute a premium or contribution amounts under a health plan in return for activities such as completing the Health Risk Assessment or participating in a wellness program.

Regardless, Limeade does not disclose any information in any identifiable form, but only in an aggregated form that meets certain requirements under federal laws designed to prevent any person from being able to identify a user.

More information about how Limeade is permitted to use and disclose information is available in the Limeade Privacy Policy, available at https://limeade.com/privacy.aspx.

Federal law allows Limeade to disclose a limited amount of information (for example, name and participation status) to a health plan sponsored by an employer for the purpose of administering benefits. The employer-sponsor of the health plan must designate a limited number of employees who are responsible for administering the health plan on the employer's sponsors behalf and who are therefore authorized by law to receive the information from Limeade.

Federal law prohibits these designated employees from using or disclosing information other than to administer benefits under the plan. The employer-sponsor must also implement numerous safeguards to prevent any unauthorized use or disclosure of information.

At Limeade, privacy is taken very seriously. The Limeade Terms of Service and Privacy Policy are located at the bottom of every page. For any specific questions regarding privacy that aren't covered in either the Terms of Service or Privacy Policy, please email [email protected] and the Privacy Team will answer any questions directly. If a resident of the European Economic Area (EEA), please see the Limeade Privacy Shield Policy.

7/9/19

Reminder: July 11th Site Maintenence

As part of the Limeade commitment to stability, security and performance, Limeade will migrate to the Azure cloud. Estimated maintenance downtime is 6-12 hours, starting at 6 p.m. Eastern Daylight Time (EDT )on Thursday, July 11. During the downtime window, Limeade services for the Well-Being, Engagement and Inclusion programs including the web UI, mobile UI and APIs will not be available. Below are planned actions leading up to that time to ensure users are aware.

7/8-7/11: Banner notification on Limeade web & mobile user interface

7/11 at 6 p.m. 6 a.m. EDT: Downtime notification on Limeade web & mobile user interface

For any technical issues or concerns, please email [email protected].

Improve Financial Well-Being

MyFiTageTM(MFA) is a new financial well-being partner from Willis Towers Watson. MFA is a financial independence resource that helps employees measure their current financial well-being, gain ongoing improvements and reach financial independence. Available now for integration with Limeade Well-Being programs, myFiTage provides an easy, intuitive way to juggle todays spending needs with saving for tomorrow while reducing costs and risks.

Experience More Choice with an Additional Biometrics Partner: Quest Diagnostics

Due to their acquisition of Provant last fall, Quest DiagnosticsTM is a new well-being biometrics partner. As a market leader in biometrics for the last 17 years, Quest Diagnostics offers:

Screening expertise: Screening over 4 million participants each year, servicing over 4,000 clients.

Compliance and regulatory adherence: Quest has full 50-state adherence and works with over 50% of U.S. physicians and hospitals.

Ease & convenience: Access to 2,200 Patient Service Centers for offsite screenings.

Secure data transitions: Secure, HIPAA-compliant data transmission to third-party vendors.

Dependability: Laboratories that operate 24 hours per day, 365 days per year.

Reporting: Quest provides a post-program aggregate report that highlights the health of your population as a whole and can help guide future program planning and benefits decisions.

Easily Send Targeted Activities to Users Upon Level Completion

Based on feedback, customer programs can more easily and efficiently target users with additional content or activities upon level completion. For example, once a user completes a program level, its possible to target them with a specific activity, such as a congratulations video or Fitbit storefront. This capability is available now in Limeade Well-Being, Engagement or Inclusion solutions

7.3.2019

What's New?

Cloud Communications

Actual user count of subscribed recipients

Limeade implemented a better way for writers to see how many recipients a message reaches. Now, the actual number of subscribed recipients is calculated based on current channel subscriptions, group membership and is displayed.

How to use it:

Admin> Messages> New Message

Tenant Admin

Upload resources via API

Limeade added the ability to upload resources to a folder via API

How to use it:

Endpoint: /api/files/{folderId} (POST)

Ability to rename resources

Limeade added the ability to rename resources (e.g. audio files)

How to use it:

Admin> Resources> Files

What's Fixed?

Fixed an issue with file names including Umlautsnot opening in Internet Explorer and Edge browsers

Fixed an issue that allowed authors with global write permission to access private channels

Fixed an issue with scheduled cards

Fixed an issue with card contents not being translated completely

Fixed an issue with poll cards not displaying all comments

Fixed an issue in the Web Client with not all cards being displayed in the channel view

Fixed an issue with Norwegian autotranslations

Fixed an issue with Kudos > Cheers labeling/messaging

ONE notification emails are now sent from @limeade.com domain

Fixed an issue with UPN synced profiles not being re-indexed properly after import

Fixed an issue with animated gifs not being displayed properly

Fixed an issue with profile sync will not add an alternate email if creating a new user

Fixed an issue with publishing messages that have been in the draft state

What's New

Cloud Communications

Granting and Removing Writer Permissions using Groups

Limeade has implemented a simplified way of granting and removing Cloud Communications writer permissions. Cloud Communications admins are now able to add a group as a writer.

How to use it:

Admin > Cloud Comm > Permissions > Security Groups > CC Writer > Add Group

File sort order in Document Browser

Limeade has changed the sort order of files in theDocument Browser to Newest Firstby default.

How to use it:

Admin > Resources > Files

Tenant Admin

UPN support for profile and profile images

Limeade added the ability to use UPN instead of email address for the /sync and /syncimage group sync API.

How to use it:

UPN field in /sync user object

/syncimage: /syncimage/upn/{upn}

What's Fixed?

Fixed an issue with receiving push notifications when not subscribed to a channel

Fixed digest email displaying issue (Author Name not shown)

Fixed badge description issue in micro-app

Fixed issue with moving micro-apps to another category in company apps

Fixed Link to App feature in HTML client

Fixed Export to Excel issue with Cloud Comms message report

Fixed an issue with dismissed bookmarked messages not being displayed

Fixed an issue with the writer getting an exception when deleting a news

Fixed Umlautissues with file names in Internet Explorer and Edge browsers

Fixed UI issues in the Video Admin feature of Cloud Comms

Fixed comment notifications issue

Fixed Cloud Comms in-card translation issue

Fixed an issue with channel images

Fixed an issue with chat shortcut on public user profiles

Fixed Office 365 connector issue

Points for verified activities are awarded once participation is verified by the affiliated partner. The time-frame of when points are awarded varies between activities. Please check the activity tile for information on when points are expected to be awarded.

If it has been more than the expected time-frame and the points have not been awarded, if possible, please reach out to the partner vendor to verify they have recorded completion of the activity. If unable to reach out to the vendor partner please let Limeade know to investigate further.

Event Welcome Card

This card is displayed in an employees feed to remind them of an upcoming event. This important card is updated to remind the participants on the following intervals: 1 week, 5 days, 3 days, 1 day and on the day of the event.

Events Welcome card

How the biometric screening results were submitted can determine why the results have not been posted yet.

Health Provider Screening Form

If a health provider screening form was faxed, there are multiple reasons why a form may not processincluding but not limited to:

A fax cover page was included

The form is not legible

The specific printing instructions were not followed

The form was faxed to the wrong fax number

If the form was faxed and the results have still not been posted to an account, please go ahead and submit the form using the submission link found on the biometric screening tile. After uploading the form, expect the results to be posted within 72 business hours. Please be sure all information is accurate and legible, or there is the risk that a form will not be able to be processed.

Onsite Screening

If an onsite screening event was attended and the results have not been posted to an account, please send Limeade the number found in the upper righthand corner of the scorecard received at the onsite event. Limeade will then track the results and have them posted to the account.

Wellness Center

If a participating Quest or LabCorp facility was visited and the results have not been posted to an account, Limeade first asks users to reach out to Quest or LabCorp directly to ensure that they have recorded the results.

Quest

LabCorp

If it is confirmed that they have recorded the results, please tell Limeade the date of the screening, the name and location of the facility and the full name used for the screening. Limeade will then work with Quest or LabCorp to ensure that they have sent the results.

Any unique valid email address can be used to register an account. Once activated, the email can be changed under Settings.

Log in to an account using a registered email, or username and password.If a user does not remember their registered email or username, please contact the Limeade Support Team.

Related Articles

How do I reset my password if I've forgotten it?

To change a language preference, click onAccount Icon > Settings. On the Settings page, click the Language tab, then pick the preferred language from the drop-down menu.

On the log in page for the program.

Click the Trouble signing in? link

Enter the email address used when creating the account

Click Send password reset email

Check email inbox

If the email does not appear within several minutes, please check the spam folder as well

In the email, click Create a new password

Choose a new password and click Create my password

Passwords must be at least 8 characters and contain one of the following:

2 letters and 2 numbers

1 number and 1 special character

1 number and 1 upper case letter

1 special character and 1 upper case letter

Passwords may not include a first or last name, sign-in name or company name

Notes

The password reset link expires 3 hours after the request is made. If that timeline is missed, please request a new password using the Trouble signing in? link again

Some email service providers block emails that include generated links. Please search the Spam or Junk folder for an email sent from [email protected]

AOL and Roadrunner personal email addresses block password reset emails

For Single Sign-on (SSO) Only Users

For login or password issues with an internal company portal please contact the organization's Helpdesk.

Rules for Creating Passwords

Passwords must be at least 8 characters and contain one of the following:

2 letters and 2 numbers

1 number and 1 special character

1 number and 1 upper case letter

1 special character and 1 upper case letter

Instructions to Activate an Account

Visit the program site Sign-in page and click the Get Startedbutton.

Don't know the correct sign-in page? Visit the Sign-in Help page.

Enter the account information. This can include Last Name, Date of Birth, Employee ID(or Last 4 of SSN) and Email Address.

The program will locate the account and provide options to create a sign in name and password

Agree to the terms of Limeade's privacy policy

Once these steps are completed, the account is registered and will be directed to the account.

There are two options in order to retrieve a claimed Amazon Gift Code from a previous program year:

If a gift card is claimed from a previous program year, an email with the gift card code would have been sent. Please refer to this email for code details.

If a user is unable to find that email, please let Limeade know so the code can be retrieved. If the gift card was not claimed before the program year ended, a user is no longer eligible to claim the card and the gift card is forfeited.

How to Locate Biometric Screening Results

On the Homepage, click My Results.

If the Well-being Assessment is not complete, there will be a prompt to complete it.

Click the Health tab, this will list all the health areas and scores.

ClickExploreto see resources and activities that are available.

Limeade offers ONEcustomersthe option to have a branded app that reflects their corporate brand.This guide provides an overview of the creative assets and specifications that will comprise the overall program identity of the platform.

Brand

Platform name: how should employees refer to the app? The name is often incorporated into the platform logo (e.g.Pulse, Buzz, Connect, The Coop).

Accent color:appears in the header and Services tab within the app (provide hex code value).

Company logo:white version of the logo to overlay the header within the app. Formatting as follows.

600x90 pixels

PNG file format

Landing page image: appears for users that enter their email after visiting https://one.sitrion.com.

400x400 pixels

PNG file format

iOS app icon:the Apple app store requires the icon as a square image in the PNG format.

60x60, 120x120, 180x180 and1024x1024 pixelsversions

PNG file format

Filename: iOS_AppIcon_1024.png

Android app icon: the Google Play store requires the icon image in the PNG format.

512x512 pixels

PNG file format

Filename: Android_AppIcon_512.png

Android push notification icon:white version of logo on transparent background that displays in the top header bar along with the time and network connectivity icons

Consider using a simplified version of the app icon

96x96 pixels

PNG file format

Filename: Android_PushIcon_96.png

Accounts are activated once the initial registration process has been completed. This includes entering account information and agreeing to the terms of the Limeade privacy policy. Once the registration process is complete, the account has been registered. To access an account:

Visit program site Sign-inpage.

Please visitthe Sign-in Help page to find a program site URL.

Enter username, or registered email and password.

If a user does not remember their password, please visit the Sign-in Help page. The Link for this is also located on the main Sign-in page.

If the gift card was not claimed before the program year ended, a user will no longer be eligible to claim the card and the gift card is forfeited.

An active email address is needed to access the platform. For security reasons, the password reset link will be sent to the email address registered to the account. Only people who have access to that email can change the account password.

When connecting, please ensure Limeade is authorized to access activity data. To do so, all boxes on the iHealth Authorization page must be checked during the connecting process. Please be assured that Limeade only receives activity data and no other data.

When seeing the An error occurred authorizing Fitbit Tracker error message, it means that Limeade is not allowed to access the required data to connect a device. On the Fitbit authorization page the following data boxes must be checked:

Profile

Activity and Exercise

If all boxes are checked, Limeade still only receives data regarding activity and exercise, and no other data.

Instructions to Troubleshoot a Fitbit Connection

There can be instances when a Fitbitisconnected to the site, but none or not all of a user's activity data is syncing. This can be caused by but is not limited to the following reasons.

Limeade is not authorized to sync activity data

The device is not connected to a device enabled activity

No activity has been synced from the device to the Fitbit account

The wrong Fitbit account is synced with the Wellnessplatform

Please be sure tocarefullyfollow each of the steps outlined below to resolve this issue.

Log into the platform

Click on the Deviceicon at the top of the page and select the device connection

Click Disconnect for the Fitbit Tracker

Go to the Homepage and open the device enabled activity. Click on the three dots in the top right corner of the challenge. Click Remove from My Plan

Note that if on a team in this challenge, please skip this step

Points already earned for this challenge will not be lost

Signout of the platform

Log into Fitbit account at www.fitbit.com

Click the Sprocket icon and choose Settings

Click theApplicationstab.If there is noApplicationstab, skip to step 10

Limeade should appear as anauthorized app. Click Revoke Access

Click thePersonal Infotab. Check to make sure that the email address for the account matches the email address being used to connect the device to the Wellness platform

Click the Dashboardtab. Depending on settings, the Dashboard may look a little different. Check to make sure the activity from the device is syncing with the account

Log out of Fitbit

Log back into the platform

Click on the Deviceicon and select Connect a Device

Click + Connectnext to the Fitbit Tracker

The user should be asked toauthorize their Fitbit device.There are two types of authorization prompts that might be sent

If successfully logged out of a Fitbit account, this type of authorization will be seen. Please be sure to enter the email address and password for the account associated in step 13

If not successfully signed out of your Fitbit account, this type of authorization will be seen. Please be sure the email address matches the account associated with step 13

Go back to theHomepage and re-join the device enabled challenge. Click the challenge tile to open the challenge and then click Join Now. You should see your Fitbit is connected to the challenge

Note that based on how frequently a device carrier sends Limeade data, Limeade continuously updates a user's synced activity throughout the day. A final sync of the days activity is processed nightly at 11:59 pm Pacific Standard Time (PST).After the steps above have been taken, please be sure to sync the Fitbit device with the associated Fitbit account. The Fitbit account will sync with the Wellness platform overnight. Please check the Wellness platform the following day to ensure that the activity is syncing correctly.

If a user manually tracks their activity in Fitbit, they must add Duration Time to the activity. If the Duration Time was not added, the activity will not sync with the Limeade platform.

Possible Errors When Connecting

Be sure the Fitbit account has been confirmed via email.When initially setting up a Fitbit account, the user should have received an email to confirmthe account. Please be sure to have confirmed the Fitbit account via that email.

Connect to the Limeade site through a Private Browsing window.Open a Private Browsing or Incognito browsing window. Once the window is open, go ahead and connect to the Limeade site and take the steps to connect a Fitbit device. This will allow a user to type in their Fitbit account information, instead of the web browser automatically filling this in.

Fitbit Authorization.When prompted toauthorize a Fitbit, please be sure that activity,exerciseandprofileare checked. If these are not checked, then a user will not be able to connect a Fitbit. Limeade does not use this information, but it is necessary to allow so that a full connection is made.

The Apple Watch is a supported device. Follow the instructions below to track Apple Watch activity.

Sync the iPhone and Apple Watch

Open the Limeade app and navigate to the ACCOUNTtab on the bottom right

UnderApps and DevicesselectAdd

Select Apple Health to connect Limeade to Apple Health.

Note that connecting and disconnecting with Apple Health can only be done through the Limeade iOS app. Modify Limeade's access to Health data in the Health application by going to the Health App> Sources> Limeade and Turn On All Categories.

Limeade is always working on providing as many compatible device and app choices within the product as possible. In order to sync activity from an app or device to the platform, choose a product that is listed in the supported device list. This can be found by clickingProfile Picture> Settings>Apps & Devices. Limeade will certainly keep other devices and apps in mind while moving forward with the product.

The list of supported devices/apps can be found on the Settingspage or by clicking on the Deviceicon at the top right of the Homepage. This list provides the most up-to-date device/app connections available and can be sorted by Session Trackersor Pedometersto navigate by type.

Limeade does allow the connection and syncing of multiple devices/apps to a Limeade account. It might be a good idea to connect one device/app for daily step tracking, and another for tracking workout minutes.

Instructions to Connect a Device or App to a Limeade Activity

Log into the platform

Click on the device icon (pictured below)on the top right side of the page.

Scroll to the chosen device/app and select the +Connect button

Enter the login account information for the device/app and allow authorization for Limeade to access the device data

Once connected, there will be a banner displayed across the top of the page confirming a successful authorization. Please note that a device enabled activity must be joinedin order for a device to sync data.

Instructions to Disconnect a Device/App

Go to the HOME page

Click on the Device iconat the top of the page (an image of theDevice icon is pictured below)

Locate the connected device/app to be removed and click on the Disconnectbutton