Lose It! FAQs

In italics below, you can find our responses toThe California Consumer Privacy Act.

A list of categories of personal information you have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and the identity of those third parties.

We do not disclose personal information to third parties for the purposes of direct marketing. In addition, we have not disclosed your personal information to third parties for the purposes of direct marketing within the last 12 months.

During the calendar year 2019, we incorrectly shared some user data with Facebook and the data may have been used for the purposes of marketing. We discovered this data sharing in February of 2019 and removed any data sharing at that time.

A disclosure of all personal information collected pertaining to me, including, but not limited to the following categories:

The categories and specific pieces of personal information you have collected about me:

Email Address

If you create a Lose It! account, we use your email address as a component to identify that account. We do not sell your email address. We do share your email address with 3rd party providers that we use to send email (for example Braze, Sendgrid). We have Data Processing agreements in place with these third parties.

Address

If you place an order for a physical product from Lose It! (for example, a connected scale), we will collect your shipping address in order to fulfill the delivery of that order. We share address information only with partners in order to complete delivery of an order.

Health Data

We collect a basic user profile, food log data, exercise log data, weight data, and other data that you report or elect to share with Lose It!. We use this data to provide the calorie tracking and other features of the Lose It! application. We do not share this data with third parties.

Messages or Social Posts

For users who elect to use social or messaging features in Lose It!, we will collect and store messages and other social data that they create. We do not share this data with third parties.

DNA Data

Some Premium users choose to use features which analyze DNA data to provide health insights. For users who elect to use this feature, we analyze and store DNA data that they upload. We do not share DNA with any third parties.

The categories of sources from which you collected the personal information

Self Reported

We collect and store data that is reported directly by you (for example, if you record a food you've eaten or your weight).

Mobile Phone Integration

We optionally collect and store data gathered using direct capabilities of mobile devices that run the Lose It! application. For example, if you enable step tracking, we will use the step counting feature of your phone to record your steps data.

Third Party APIs

We optionally collect and store data gathered using third party APIs. For example, if you connect a Fitbit, Apple Health, or Google Fit, we will collect data from the integrated services.

The business or commercial purpose for which you collected or sold the personal information

We collect data about you in order to provide the free and paid Lose It! application. The application itself depends upon data collection in order to provide the meal tracking and calorie budgeting capabilities that it provides. We do not sell your personal information.

The categories of third parties with whom we shared the personal information

Advertisers

Our free version is ad supported. While we don't explicitly share data with these ad providers, they may collect your mobile advertising identifier to improve the targeting of ads.

Research Studies

From time to time, we share non-identifiable data with academic research partners with the goal of better understanding how users succeed at losing weight. We do not sell this data nor work with third party commercial researchers.

Supporting Vendors

We share data with vendors that help fulfill our services. For example, if you contact our customer care team, your ticket information and email address will be tracked in Zendesk.

Analytics

We use third party analytics platforms to better understand how users are experiencing our product. These include services like Amplitude for tracking usage and Crashlytics for tracking crashes.

The categories of personal information about me sold or disclosed for a business purpose, and the categories of third parties to whom you sold or disclosed that information for a business purpose.

Mobile Ad Identifier

Our analytics partners may store the mobile ad identifier as a part of their service. In addition, third party advertisers may collect your mobile ad identifier in order to provide targeted ads in the free version of Lose It!.

Email Address

We do not sell your email address. We do share your email address with 3rd party providers that we use to send email (for example Braze or Sendgrid). We have Data Processing agreements in place with these third parties.

Address

If you place an order for a physical product from Lose It! (for example, a connected scale), we will collect your shipping address in order to fulfill the delivery of that order. We share address information only with partners in order to complete delivery of an order.

Health Data

We use this data to provide the calorie tracking and other features of the Lose It! application. We do not share personally identifiable data with third parties. If you choose to share data from Lose It! to a connected third party application like Fitbit, Apple Health, or Google Fit, Lose It! will share the data that you specify. This sharing is not enabled by default and can be configured by visiting your profile in the Lose It! app.

Messages or Social Posts

We do not share this data with third parties.

DNA Data

We do not share DNA with any third parties.

Additionally, I would like to request that you not not sell nor share my data in accordance with the Act.

We understand and acknowledge your request. We do not sell user data. In addition, we will only share your data in accordance with our privacy policy. You can review this here: https://www.loseit.com/privacy/. If you have additional questions please let us know.

You may also elect to close your account if you’d like to cease any data sharing of any kind with Lose It!. To do this, you can open a request to permanently close your account here: https://www.loseit.com/privacy/u/request-close/.

EU residents can start the processing of executing their right to be forgotten here. A closed account cannot be reversed.

This article will explain how you can reset your password. We’ll also cover what to do if it doesn’t work (if you're seeing an Invalid Credentials error).

Resetting Your Password

If you don’t remember your Lose It! account password, you can reset it via this link: https://www.loseit.com/account/#resetpassword

Tip: Add [email protected] to your email client’s “whitelist” to ensure deliverability.

If you’re not seeing the password reset email in your inbox, make sure to check your spam/junk folders.

What to Do If You're Not Receiving the Password Reset Email

If your data is stored in the app, you can set up a new account from within the app and pull all of your data on to a new account. You’ll need to use a different email address to create the new account.

Follow these steps in order to prevent any data loss:

Confirm that your app has all the data you’re looking to keep. You can do this by checking your weight chart looks correct (Goals > Weight) and checking your My Foods/Custom Foods list (Profile button (top-right corner) > Foods)

In the app, tap Profile button (top-right)

Find the Account section

Configure Account

Disconnect Device

Sync with Lose It!

Create Free Account

Sign up again (you will need to use a different email address than the one used for your original account)

Following these steps will allow your new account to be populated with the data from your old account. This is the best way to solve this issue if you no longer have access to your original account email address or aren’t able to reset your password.

Please open a ticket with our help team if you need assistance!

Additional Resources

Can't Sign In to Loseit.com

This will explain how to log your food and exercise across multiple devices.

How Do I Get My Data On The New Device?

If you already have an account and have been using one (1) device:

Install Lose It! from the app store and open the app

Tap the "Sign In/Existing User" and use the same email and password as your other device

If you don’t know what your account email is, you can find it by opening the Lose It! app on your other device.

Tap Profile (top-right)

Find the Account section

Lose It! Account

Account Settings

Your account email will show here

If you’re already using multiple devices, but the data isn’t syncing between them:

Take the device with the data you'd like to keep, or the one you use most often. Open the Lose It! app.

Select Profile (top-right)

Find the Account section

Lose It! Account

Disconnect Device

From that Lose It! Account page, sign into LoseIt.com again, logging in to your same Lose It! account. When prompted, select to backup with data from that device

Open Lose It! on your other device

Disconnect/reconnect it too (using the same steps 2-6), but this time select to use data from Loseit.com. This should pull the data on to the second device

Did you purchase or renew your Premium subscription but the features aren’t showing in the app Here's how you can fix that!

iOS App (iPhone, iPad)

Launch app

Tap Profile button (top right corner)

Find the "Account" Section

Select Configure Account

Select Restore Purchases

Android App

Open the Lose It! app

Tap Profile button (top right corner)

Find the "Account" Section

Select Configure Account

Select Restore Purchases

This article will cover how to connect Fitbit to Lose It!, what syncs between Lose It! and Fitbit, and what a Fitbit adjustment is and when you’ll earn it!. Lose It! Premium membership required.

How to Connect Fitbit to Lose It!

iPhone

Profile button (top-right)

Automatic Tracking

Fitbit

Connect

Sign in with Fitbit account

iPad

Profile button (top-right)

Automatic Tracking

Fitbit

Connect

Sign in with Fitbit Account

Android

Profile button (top-right)

Automatic Tracking

Fitbit

Connect

Sign in with Fitbit account

Loseit.com

Sign in to loseit.com

Apps & Devices tab

Fitbit

Sign in with Fitbit account

What Syncs Between Lose It! And Fitbit

To Lose It! From Fitbit:

Weight (only if Aria scale is connected to Lose It!)

Calories Burned

Sleep (only if sleep goal is set up in Lose It!)

Steps (only if steps goal is set up in Lose It!)

From Lose It! to Fitbit:

Only foods logged in Lose It! will sync to Fitbit

What’s a Fitbit Bonus and When You’ll Earn It

A Fitbit bonus is calories above and beyond what Lose It! thinks you’ll burn. It’s applied to your budget as calories you can eat back if you want! The concept is simple-- move more (walking, working out, etc.) and your reward is more calories in your budget.

When You’ll Earn It

Many people find it surprising that they don’t have a Fitbit bonus right away or after a workout. This is normal-- many times you won’t earn a bonus until late in the day.

You’ll earn a Fitbit bonus when Fitbit reports to Lose It! that your total calorie burn exceeds your BMR and the PAL (personal activity level) Lose It! assumes.

BMR (basal metabolic rate): the number of calories your body burns by staying aliveif you laid in bed all day and didn’t move, you would burn your BMR. When you set up your profile, we calculate this based on your weight, height, age, and gender.

PAL (personal activity level): We know you won’t lie in bed all day, and that you’ll burn more calories by going about your everyday life. For this reason, we make an assumption that you’re going to burn a set level of calories living your normal life (and not staying in bed). This is what we refer to as your physical activity factor, and we estimate it to be 45\% of your BMR. It includes the following: sleeping; personal care, eating, cooking, sitting, driving, general household work, and light leisure activities.

Each day, we’ll credit you with your BMR calories. It’s up to you to burn 45\% more than that to account for your PAL. The total number of calories you need to burn to start earning a Fitbit bonus is your BMR*PAL(1.45).

So just how many calories do you need to burn to get a bonus?

That’s different for everyone and changes based on your current weight.

To learn how many calories you need to burn, total, with Fitbit, look at the Fitbit tab in the Lose It! app. It should look something like this:

Calorie Burn in Fitbit Not Matching Lose It!

For this person, their calorie target is 2,024 (BMR*PAL). That means, once their Fitbit tells Lose It! their total calorie burn is 2,024, they’ll start earning a bonus for each additional calorie.

Projected burn: If you stop moving right at this moment (and go lay in bed) this is the most calories you will burn. It’s not enough to earn a Fitbit bonus.

254 to bonus: Burn 254 more calories to start earning a Fitbit bonus.

In addition to the Fitbit tab, you can now also see your projected burn on your Log screen:

For this person, their calorie target is 2,201 (BMR*PAL). That means, once their Fitbit tells Lose It! their total calorie burn is 2,201, they’ll start earning a bonus for each additional calorie.

Projected burn: If you stop moving right at this moment (and go lay in bed) this is the most calories you will burn. It’s not enough to earn a Fitbit bonus.

658 to bonus: Burn 658 more calories to start earning a Fitbit bonus.

It may seem a little complicated at first, but using Lose It! with Fitbit is a great way to understand how many calories you’re really burning (and if you can eat more!).

Additional Resources

Logging Exercise While Using a Fitness Tracker

Fitbit Aria Scale: About & How to Connect

Fitbit: Troubleshooting

How to Use a New Fitbit Account

In this article you’ll learn how to change your calorie budget/weight loss plan and how they relate.

How to Change your Calorie Budget/Weight Loss Plan

iPhone/iPad

Open app

Goals tab

Weight

Why is my calorie budget decreasing

Edit

Use the slider (or tap on the slider) to choose 1/2lb per week, 1lb per week, 1 lb per week or 2lb per week. (Higher weight loss per week means a lower daily calories budget.)

Back button (top-left corner)

To make a manual adjustment to your calorie budget, tap "Adjust Budget".

Android

Open app

Goals tab

Weight

Configure

Weekly Weight Loss

Choose 1/2lb per week, 1lb per week, 1 lb per week or 2lb per week. (Higher weight loss per week means a lower daily calories budget.)

Back button (top-left corner)

To make a manual adjustment to your calorie budget, tap on the down arrow next to 'Your plan' and tap 'Adjustment'.

Loseit.com

Sign in to loseit.com

Goals tab

Edit Plan

Drop down menu next to "My Plan"

Choose 1/2lb per week, 1lb per week, 1 lb per week or 2lb per week. Higher weight loss per week means a lower daily calories budget.

Update

How Your Calorie Budget and Weight Loss Plan are Related

Your current weight and the number of pounds you want to lose per week determine your daily calories budget. The higher your weekly weight loss plan, the lower your daily calories budget. The lower your weekly weight loss plan, the higher your daily calories budget.

To lose weight at a healthy, sustainable rate, select a plan with a daily calories budget of 1,200 (female) or 1,500 (male).

Can I Set a Calorie Budget?

At this time there is no way to set your own calorie budget.

Additional Resources

How is my calorie budget calculated?

Net calories explained

If you’d like to start fresh as a new member, you’ll first need to close your LoseIt.com account online.

Close Account

Sign in at LoseIt.com

Settings icon (next to Messages)

Account Info

Close Account

You’ll also need to delete and re-install the app, then create a new account.

**Not recommended for Premium members. Closing your account will delete Premium status. Premium members can start a new plan, but not start completely over. Learn more about starting a new plan here.

This article will explain how to connect to the Apple Watch.

How to Connect the Apple Watch to Lose It!

Note: Lose It! accesses Apple Watch steps, calorie burn and workouts through HealthKit on your iOS device.

Open the Lose It! app and tap:

Profile button (top-right)

Find the Settings section

Apple Health Integration

Select 'Active Calories + Workouts'

You may be prompted which data you want to share with HealthKit, you can use the "All Categories" button or select which data you want to sync

On the same screen, you can also choose if you'd like to share food, weight, custom goal data, and write workouts from Lose It! to HealthKit.

Open the iOS Health app and tap:

Sources

Lose It!

Make sure Lose It! is enabled to read all data

If you want to see Lose It! as an app on the Apple Watch itself, go into your watch apps and add Lose It! to your apps list.

If you see a caution icon next to the steps bonus on your Log screen, it means that your HealthKit permissions are not set properly.

Open the Health app

Sources

Lose It!

Make sure all permissions are correct

Getting a Bonus from the Apple Watch

More information on how we interpret your data

A bonus is extra calories you burn over what Lose It! estimates you burn in a day. When you have burned enough calories (as reported by HealthKit) you’ll get a bonus. You can see right in your Lose It! app (at the bottom of your Log) how many more calories you need to burn to reach your goal.

There are three different settings for Apple Health integration:

Active Calories + Workouts -This is therecommendedsetting for Apple Watch users, as taking your total calorie burn throughout the day is the most accurate way to determine any kind of calorie bonus. You earn a bonus based on the total calories burned as reported by your Apple Watch to Lose It!. Workouts sync from Health to Lose It! as well, but the calories burned ARE NOT added directly to your log since they are included in the total calorie burn reported by your watch.

Steps + Workouts -You earn a bonus based on the number of steps you take as reported by your Apple Watch to Lose It!. Workouts sync from Health to Lose It!, and calories burned ARE added directly to your log as exercise calories.

Workouts only -Workouts sync from Health to Lose It!, and the calories burned ARE added directly to your log as exercise calories.

If you want your workouts to count directly towards your budget, you will need to choose Steps + Workouts or Workouts only.

With our Apple Health Active Calories + Workouts integration, Lose It! will sync active calories from the Apple Watch. Active calories include total calories burned from exercise. Because of this, when you sync a workout from Health to Lose It!, the calorie bonus from this workout will default off. This is to avoid double-counting exercise calories.

If you're using Active Calories + Workouts, the app will assume all other HealthKit workout calories are accounted for in that Active Calorie total. In cases where your workout wasn't counted in your Active Calorie total, simply tap on the workout in your exercise log and switch the 'Exclude from total' toggle to receive calorie credit for it.

Lose It! automatically assumes that you'll be burning a certain number of calories each day just by living your normal life. Here are the activities we automatically assume you'll burn:

Sleeping - 8 hours

Personal care (dressing, showering) - 1 hour

Eating - 1 hour

Cooking - 1 hour

Sitting (office work, selling produce, tending shop) - 8 hours

Driving car to/from work - 1 hour

General household work - 1 hour

Light leisure activities (watching TV, chatting) - 3 hours

The exact calories we think you'll burn living your life (the above activities included) are the same as your budget as if you were on a plan to maintain. Once your Apple Watch reports that you've burned at least this many calories (through both resting and active), you'll start to receive a calorie bonus.

What syncs between Lose It! and the Apple Watch / iOS Health App

Lose It! sends food, weight, and exercise data to the Apple Health app.

If you are a Premium member, Lose It! reads and writes these custom goals: nutrient goals, blood pressure, body fat, and BMI.

Sleep:Lose It! will read sleep data from the iOS Health App as long as a custom Sleep goal is created within Lose It! and you are using a valid sleep tracking app (such as Apple’s Bedtime feature) that syncs to iOS Health. Note: Some sleep apps offer different types of data, such as time In Bed versus time Asleep, etc. Lose It! can only read the “Asleep” data.

Steps: Lose It! will read steps from the Apple Watch through the iOS Health App. *For Premium users, a custom Steps goal will be created and updated with steps from the iOS Health App.

Workouts: Lose It! will read Apple Watch workouts from the iOS Health App in the form of workouts to your Lose It! log.

Active Calories: Lose It! will read Apple Watch active calories from iOS Health and give you a bonus on your log based on your total calorie burn.

Using the Lose It! Apple Watch App

To add food on the Apple Watch, you can tap and hold (force push) the Lose It! watch app for an option to add calories. (These will not show up as food, but rather as placeholders of calories.)

See more information and a video here.

Having Trouble?

Click here for troubleshooting information.

Problems like crashes, freezing, and other general issues, please try these steps:

(1) Check if there are any updates for the app via the app store.

(2) Force close the app:

iOS: Double click the home button > swipe up on Lose It!

Android: Open Settings > Choose Apps or Application Manager > Tap the Running Tab > Click on Lose It! > Tap Stop or Force Stop.

After force closing the apps, reopen the app to see if the issue has been resolved. If not proceed to the next step.

(3) Try restarting your device (turn it off and back on)

If these tips don't solve the problem, please use the Contact Support form to open a help ticket.

Trackers

Fitbit (all models)

Apple Watch

Misfit (all models)

Garmin (all models)

Apps

MapMyFitness

Runkeeper

Strava

Direct connections to the above apps & devices (with the exception of the Apple Watch) are a Premium feature.

Scales

Lose It! Health-O-Meter Scale

Nokia (Withings) Scale

Fitbit Aria

Other

Nokia (Withings) BP Monitor

The scales, BP monitor, Walgreens and Twitter can be connected to Free accounts.

If there's an app or device you'd like to see Lose It! integrate with that isn't on this list, please suggest it here !

Connecting directly to apps and devices is a Premium feature.

About Garmin and Lose It!

Our fitness tracker integration is designed to give you a better sense of how active you are, which can remove some of the guesswork of exercise tracking. Lose It! is compatible with all Garmin trackers, including the latest releases. Some data from Garmin, including sleep, steps data, and body fat are Premium features.

Garmin Sends the Following to Lose It!

Calories Burned -The total calories burned will be synced from Garmin to Lose It!. When Lose It! recognizes you've burned enough calories to account for what Lose It! estimates you burn in a day, the additional calorie burn is given as a calorie bonus.

Sleep hours - In order for your tracker's sleep data to appear in Lose It!, you should set up a custom Sleep Goal from your Goals tab. **Premium Feature

Steps - In order for your tracker's steps data to appear in Lose It!, you should set up a custom Steps Goal from your Goals tab. **Premium Feature

Exercise - Exercises recorded with your Garmin device, or entered in the Garmin Connect app will be listed under the exercise section of your log screen.

Weight - Weight entered in the Garmin Connect app will sync and be listed in Lose It!.

Body Fat - In order for your body fat data to appear in Lose It!, you need a Garmin scale integrated with your Garmin connect app, in addition to setting up a custom Body Fat Goal from your Goals tab. **PremiumFeature

***Lose It! does not send/write any information to Garmin***

How to Connect Garmin to Lose It!

Lose It! App

Profile button (top-right)

Automatic Tracking

Garmin

Connect

Sign in with Garmin Account

Be sure the toggles are on for the fields you want to sync

Loseit.com

Sign in to loseit.com

Apps & Devices tab

Garmin

Sign in with Garmin Account

If you are a Premium member and you want to also sync steps, body fat, or sleep data, be sure you have a custom steps goal. See Additional Resources on how to add a custom goal.

Getting a Calorie Bonus from Garmin

Lose It! automatically assumes that you'll be burning a certain number of calories each day just by living your normal life. You will get a calorie bonus when your device tells Lose It! that you have burned more calories that Lose It! expects you to burn.

How many calories does Lose It! expect you to burn? There are a few important concepts here.

BMR, or your basal metabolic rate: Your BMR represents the number of calories you burn just by being aliveif you laid in bed all day, you would burn your BMR. We calculate this for you based on your weight, height, age, and gender.

Physical Activity Factor: We know that you won’t lie in bed all day and that you burn more calories by going about your everyday life. This is your physical activity factor, and we estimate it to be 45\% of your BMR. It includes the following:

Sleeping - 8 hours

Personal care (dressing, showering) - 1 hour

Eating - 1 hour

Cooking - 1 hour

Sitting (office work, selling produce, tending shop) - 8 hours

Driving car to/from work - 1 hour

General household work - 1 hour

Light leisure activities (watching TV, chatting) - 3 hours

Each day, we expect you to burn your BMR plus your physical activity factor. To calculate this number yourself, multiply your BMR by 1.45. The exact calories we think you'll burn to live your life is the same as your maintenance budget.

When Garmin tells Lose It! that you have surpassed this number, you will start getting calorie bonuses.

What is a Calorie Bonus?

Lose It! estimates your daily calories burned based on a sedentary lifestyle. Garmin tracks your activity all day and sends this activity data to Lose It!. If your activity ends up being more than what we estimated for you, we will adjust your calories.

For example, if you see an adjustment of 137 calories in the Exercise log from Garmin, that means we added 137 calories to your daily budget.

Do I Still Need to Track Exercise in Lose It!?

When you're wearing your activity tracker, there's no need to also log your exercise in Lose It!, since your tracker is reporting the movement to Lose It! already. You'll want to either wear your device OR log the exercise, or else calories will be recorded as double-tracked.

For exercises that the tracker does pick up (like running or boxing), it’s easiest to just let the tracker do the work! Note: Any workout calories that you manually log in your tracker's app will come over to Lose It! with your other calories burned.

Additional Resources

How to Add Custom Goals (Nutrition, Exercise, Measurements, etc.)

Why Are There Multiple Garmin Exercise Entries on My Log/Social Feed?

Your username is the email address you used to register with Lose It!. If you have not filled out a name in your profile, your email address is used as your publically displayed name.

Changing Email or Password in the Lose It! app:

Open the app

Tap Profile button (top-right corner)

Find the Account section

Tap Configure Account

Tap Account Settings

Tap on your Username (current account email) or Password (whichever you want to change)

Enter the new email address or password you want to use as well as your current password

Tap Save

Doing this will automatically update your email address on any other devices you're currently signed into.

Changing Email on LoseIt.com:

Open loseit.com on a web browser and sign in to your account

Go to the settings section (top-right corner - the icon looks like a silver gear)

Click Account Information from the menu on the left side of the page

Type in the new email address you want to use

Re-type your current password in all fields (new password, confirm password, old password)

Click save changes

Doing this will automatically update your email address on any devices you're currently signed into.

Changing Password on Loseit.com:

Open loseit.com on a web browser and sign in to your account

Go to the settings section (top-right corner - the icon looks like a silver gear)

Click Account Information from the menu on the left side of the page

Type in the new password you want to use where it says “new password”

Type it again where it says “confirm password”

Where it says “old password” type your old password

Click save changes

Doing this will automatically update your password on any devices you're currently signed into.

Additional Resources

Can't Sign into LoseIt.com

How to Reset Your Password

This article will go over how to fix issues with data not syncing from Health to Lose It!, including steps, active calories, workouts and weight.

Steps Not Syncing to Lose It!

To fix steps not syncing to Lose It! from Health:

Open Lose It! and make sure you have steps tracking enabled

Lose It! app

Profile (top-right)

Find the Settings section

Application Preferences

Apple Health Integration

Select ‘Steps + Workouts’

Open the iOS Health app and make sure data syncing is enabled there

Health app

Profile (top-right)

Apps

Lose It!

Under ‘Allow Lose It! to Read Data’, make sure ‘Steps’ is toggled ON (green)

Make sure you have steps data showing in Health

Health app

Summary

Steps

Scroll to the bottom

Show All Data - make sure recent steps data is showing here

Update your app to the latest version of Lose It! from the app store and update your phone to the latest iOS from your iPhone settings.

Active Calories Not Syncing to Lose It!

To fix active calories not syncing to Lose It! from Health:

Open Lose It! and make sure you have active calories enabled

Lose It! app

Profile (top-right)

Find the Settings section

Application Preferences

Apple Health Integration

Select ‘Active Calories + Workouts’

Open the iOS Health app and make sure data syncing is enabled there

Health app

Profile (top-right)

Apps

Lose It!

Under ‘Allow Lose It! to Read Data’, make sure ‘Active Energy’, ‘Resting Energy’ and ‘Workouts’ are toggled ON (green)

Make sure you have data showing in Health

Health app

Summary

Show All Health Data

Tap into Active Energy, Resting Energy & Workouts

Scroll to the bottom

Show All Data - make sure recent data is showing here for all 3

Update your app to the latest version of Lose It! from the app store and update your phone to the latest iOS from your iPhone settings.

Workouts Not Syncing to Lose It!

To fix workouts not syncing to Lose It! from Health:

Open Lose It! and make sure you have workout syncing enabled

Lose It! app

Profile (top-right)

Find the Settings section

Application Preferences

Apple Health Integration

Select either ‘Active Calories + Workouts’, ‘Steps + Workouts’ or ‘Workouts Only’

Open the iOS Health app and make sure data syncing is enabled there

Health app

Profile (top-right)

Apps

Lose It!

Under ‘Allow Lose It! to Read Data’, make sure ‘Workouts’ is toggled ON (green)

Make sure you have data showing in Health

Health app

Summary

Show All Health Data

Workouts

Scroll to the bottom

Show All Data - make sure recent workouts are showing in Health

Update your app to the latest version of Lose It! from the app store and update your phone to the latest iOS from your iPhone settings.

Weight Not Syncing to Lose It!

To fix weight not syncing to Lose It! from Health:

Open Lose It! and make sure you have weight syncing enabled

Lose It! app

Profile (top-right)

Find the Settings section

Application Preferences

Apple Health Integration

Toggle on ‘Read/Write Weight & Goals’

Open the iOS Health app and make sure data syncing is enabled there

Health app

Profile (top-right)

Apps

Lose It!

Under ‘Allow Lose It! to Read Data’, make sure ‘Weight’ is toggled ON (green)

Make sure you have data showing in Health

Health app

Summary

Show All Health Data

Weight

Scroll to the bottom

Show All Data - make sure recent weights are showing in Health

Update your app to the latest version of Lose It! from the app store and update your phone to the latest iOS from your iPhone settings

Additional Resources

How to Fix Data Not Syncing to Health

iOS Steps Tracking: About & How to Connect

Steps bonus error icon

If you have recently gotten a new phone or re-downloaded the Challenges app, there's a chance you created a new account as opposed to signing into Challenges with your original account. This would result in Challenges showing you have 0 points and stating the team you were on is full.

There currently is not a way to directly sign in and out of the Challenges app, so you will need to delete the app and reinstall it.

Once reinstalled, please sign in with the email address you used when you first joined Challenges.

If you can't remember your password:

You can reset your password using our password reset tool. Use this tool to send a password reset link to your account email address.

Tip: Please be sure to add [email protected] to your email's whitelist to ensure proper delivery. In some cases, the email gets stuck in the spam/junk folder, so check there if you don’t see it after a few minutes!

If you signed in to the app using "Sign in with Apple", but would like to access your account using your email address, this article will explain how to do this.

How to Switch from Apple ID to Email Address

WARNING: You are at risk of losing un-synced data from your app when you do this. Lost data cannot be recovered. You should not attempt to do this unless you are certain your wanted data is stored on loseit.com.

Open the Lose It! App and go to Profile (top right corner) > Scroll down to Account section > Tap 'Configure Account' > Tap 'Disconnect Device’ > Disconnect Device

Go to Profile (top right corner) > Scroll down to Account section > Tap ‘Configure Account’ > ‘Create Free Account’

Complete Email/Password Form

If you had a Premium subscription you can restore it now using these instructions: https://help.loseit.com/hc/en-us/articles/115006018947-How-to-Fix-Premium-Not-Showing

This article explains how you can opt-out of all Premium promotions. This includes things like Lifetime, scales, and other offers.

Open the Lose It! app

Go to Profile (top right button)

Configure Account (iOS) or Lose It! Account (Android)

Notification Preferences. You can turn off "Promotions" (which is near the bottom) to opt-out.

Note: Free members cannot opt-out of promotions.

Did you switch to a new phone or signed into the app and lost all of your data? This article will explain why this happened and how to check if any data can be recovered.

Can I Get My Data Back?

This can happen if you switched to a new mobile device and signed into the app with the wrong account or created a new account instead.

If you're not seeing any data in the app, you can visit loseit.com and try signing in with any of your email addresses to see if your food logs, goals, foods, recipes, or exercises look correct.

If you find the account that has the correct data then you can reconnect the app to that account by following the steps below:

Open the Lose It! app and select:

Profile button (top right)

Find the Account section

Configure Account

Disconnect Device

In this same place, select "Sync with Lose It!"

Select "I already have an account"

Log into the Lose It! account that has your data.

You may be prompted to select which data you want to use - from your device, or from the website.

Data on your device: the Lose It! data on your device will overwrite any LoseIt.com data you have

Data from LoseIt.com : anything you have saved on LoseIt.com will overwrite the data on the phone

If you’ve signed into loseit.com and confirmed that the account has your data, you can choose to restore data from loseit.com. If you're unsure which source to choose, see "Restore Data Choice" in Additional Resources.

What If I Don’t Have Another Account?

If you don’t have another account under a different email address, you can back up data from a secondary device that still has your data.

If you have a secondary device that you’re signed into containing your data, you can follow the steps below to re-sync that data to your new device:

Take the secondary device with the data you'd like to keep.

Open the Lose It! app and select

Profile button (top right)

Find the Account section

Configure Account

Disconnect Device

From the Configure Account page, select Sync with Lose It!

Log into your same Lose It! account

When prompted, select to back up with data from that device

Then, take your new device. Disconnect/reconnect it too, but this time select to use data from Loseit.com

If you don’t have a secondary device that still has your data or another account under a different email address, then there is not a way to restore the data.

Additional Resources

Restore Data Choices

Device is not syncing to loseit.com

How To Log Items On Multiple Devices

This article will explain why weight may change in the app even if you don’t log your weight or the weight changes after you log your weight.

Why Does My Weight Keep Changing?

If you have other apps or devices synced to Lose It!, it’s possible that another app is overwriting the weight in Lose It!.

iOS Users

This commonly happens when Lose It! is synced with Apple Health. You can check if this is the case by following the steps below:

Open the Health app and tap:

Health Data

Body Measurements

Weight

If the weight in the Health app is set to what your weight keeps changing to in Lose It!, you can turn off the weight sync following the steps below:

Open the Health app and tap:

Sources

Lose It!

Read

Weight

Off

Android Users

This can happen for Android users when Lose It! is synced with Google Fit. You can check if this is the case by following the steps below:

Open the Google Fit app

Scroll down to Weight

If the weight in Google Fit is set to what your weight keeps changing to in Lose It!, you can turn off the weight sync following the steps below:

Open the Lose It! app and tap:

Me

View All (next to Automatic Tracking)

Google Fit

Under Other Settings toggle off Read/Write Weight

If you’ve tracked a large number of steps using either Apple Health or Google Fit but you’re receiving a very small calorie bonus in Lose It!, this article will explain why this is happening.

Steps to Bonus

The number of steps before getting a bonus can vary for each individual. Lose It! estimates you'll burn a certain number of calories daily just by living your normal life.

This estimated calorie burn is calculated using your BMR (basal metabolic rate) and a PAL (physical activity level) of a sedentary lifestyle. Your BMR is the calories your body burns at rest. The PAL is calculated as 1.45x your BMR and is already credited in your calorie budget.

Throughout the day, Lose It! counts your steps taken by your device, and if you exceed your estimated calorie burn you'll be credited with a calorie bonus to your log for the additional steps you take. This steps goal can range from 7500-8000 steps per person.

This ensures you have burned your normal daily calorie burn before applying step calories to your log. Here are the activities already credited in your calorie budget:

Sleeping - 8 hours

Personal care (dressing, showering) - 1 hour

Eating - 1 hour

Cooking - 1 hour

Sitting (office work, selling produce, tending shop) - 8 hours

Driving car to/from work - 1 hour

General household work - 1 hour

Light leisure activities (watching TV, chatting) - 3 hours

After the steps tracker reports to Lose It! that you’ve taken enough steps to burn your BMR + PAL, the additional steps are calculated into a calorie bonus and applied to your log.

Additional Resources

iOS Steps Tracking: About & How to Connect

Google Fit: About & How to Connect

Logging Exercise While Using a Fitness Tracker

How the Calorie Budget is Calculated

Are you in a weight-loss challenge but the challenge isn’t calculating your weight loss and points correctly? This article will explain why this may be happening.

Weight Loss Challenge Not Scoring Correctly

Weight loss challenges are offered in Lose It! for members to motivate each other to lose weight. They can be created as individual or team based challenges based on: calories burned, steps taken, exercise minutes, or logged workouts. Points are awarded based on the weight loss criteria.

If your weight loss isn’t adding up correctly in the challenge, this usually means the amount of weight lost for the amount of time in the challenge is too high.

Weight loss challenges have mathematical thresholds that try and prevent people from gaming the system. Unfortunately this penalizes real weight loss at times.

Here’s a graph of what Lose It! estimates as fair weight loss in a challenge:

Weight Loss Challenge

The y-axis (vertical) shows the percent of weight-loss, and the x-axis (horizontal) shows the number of days in the challenge. If your weight loss percentage is at or above the blue line, your challenge will not score correctly.

Here’s how to calculate your weight-loss percentage:

(starting weight from day 1 of challenge - current weight) / (starting weight from day 1 of challenge) * 100

To see if your weight loss percentage is valid, go to the graph and check how many days you’ve been in the challenge. Use the weight-loss percentage to see if you’re at or above the blue line for the amount of days you’ve been in the challenge. If you’re at or above the blue line, your challenge will not score correctly.

Additional Resources

Our third-party payments processor, Stripe, sometimes makes a small charge to your account to ensure the card is valid before charging the amount for the transaction.

The second charge (usually $1) will be eliminated after the transaction. The amount of time it takes for the charge to be eliminated depends on your credit card company.

Here is Stripe's explanation :

We reach out to the bank to ensure the card is valid. This can show up as a pending $1 charge that disappears in a few days. With American Express cards in particular, Stripe's details can show up for up to 24 hours while the charge is pending (we and other processors are working with them to fix this). Sometimes customers may see a pending charge under Stripe's name and a completed charge under your name and think there are duplicate charges, but only one charge will actually go through.

This article explains what a calorie bonus is and the different ways to earn them.

What is a Calorie Bonus?

A calorie bonus is calorie burn that is credited to your Log when you exceed what Lose It! estimates you burn in a day.

Lose It! calculates your daily calorie burn as BMR (basal metabolic rate) + PAL (physical activity level). BMR is the number of calories your body burns at rest and is the minimum daily calorie burn required to keep your body functioning. Lose It! assumes a PAL of a sedentary lifestyle (average office worker) to account for your daily movements. This is calculated as 1.45 times your BMR.

Here are the activities Lose It! already accounts for:

Sleeping - 8 hours

Personal care (dressing, showering) - 1 hour

Eating - 1 hour

Cooking - 1 hour

Sitting (office work, selling produce, tending shop) - 8 hours

Driving a car to/from work - 1 hour

General household work - 1 hour

Light leisure activities (watching TV, chatting) - 3 hours

There are two ways to earn a calorie bonus:

Steps Syncing

Total Calorie Burn

Steps to Bonus

Lose It! offers free integrations to track your daily steps using either the iOS Health app (for iOS devices) or Google Fit (for Android devices). These apps record your steps when you’re wearing your phone and send the steps data to Lose It!. When Lose It! recognizes you’ve taken enough steps to account for what Lose It! estimates you take in a day, the additional steps are calculated into a calorie bonus and added to your Log under the Exercise section. This step threshold is approximately 7500 steps.

Total Calorie Burn to Bonus

Lose It! offers integrations with popular fitness trackers such as the Apple Watch, Fitbit, Misfit, and Garmin. These integrations require a Premium membership with the exception of the Apple Watch.

When integrating a fitness tracker, Lose It! receives the total calorie burn from the fitness tracker. When Lose It! recognizes you’ve burned enough calories to account for what Lose It! estimates you burn in a day, the additional calorie burn is given as a calorie bonus and added to your Log under the Exercise section.

This calorie threshold is the same as your calorie budget to maintain your weight. You can view your maintenance budget to get an idea of how many calories you’ll need to burn before receiving a bonus by following the steps below:

Open the Lose It! app and select:

Log

Your calorie budget

For iOS devices tap Rate and select Maintain current weight

For Android devices tap Weekly Weight Loss and select Maintain

The number of calories you see as your maintenance budget is the number of calories you’ll need to burn before earning a calorie bonus using a fitness tracker.

Additional Resources

How to Connect Google Fit

How to Connect iOS Health for Steps Tracking

Using Apple Watch with Lose It!

Using Fitbit with Lose It!

Logging Exercise While Using a Fitness Tracker

We’re aware of an issue on the iPad app where users are unable to edit previously logged foods or record data from the health section of the log tab.

Our engineering team is aware of this issue, and they are working diligently on a fix. We expect this fix to go out in our app release between January 23-24th. Please keep an eye on the app store for updates!

As a workaround for previously logged foods, you can edit these saved values in the app on an iPhone or Android device as well as directly from loseit.com. You can still update your Health goals by using the Goals tab to update those values.

Can I set my Move goal?

Your move goal in Challenges is determined by your current weight in Lose It!. You cannot set your own move goal in a Challenge because your move goal defaults to be 2x your weight. This is to keep it fair among all participants.

The Challenge will set your move goal for you and you earn points based on that Move goal that Challenges has set for you. Because of this, we recommend setting your Watch goal to the same as Challenges for consistency.

If your move goal is incorrect, it would be due to an inaccurate weight within Lose It!.To fix your move goal, please log on to loseit.com using your Challenges account.

Click Goals

Weight

Need to fix a weight?

Enter in your correct weight for all datessince the beginning of the Challenge.

This should update your move goal in Challenges.

What if my Move goal on my Apple Watch doesn't match Challenges?

If your Apple Watch Move goal does not match what's in Challenges, you will see a warning:

Why Move Goals Are Different Between Players

Tap on it to adjust your Move goal:

We recommend setting your Watch goal to the same as Challenges for consistency.

Additional Resources

This article explains cases in which an Apple Watch is required to participate in Challenges.

Close Your Rings Challenge - Apple Watch Required

In the Close Your Rings Challenge, teams compete in an activity challenge where points are earned by closing the Apple Watch Activity rings.

You go about your day closing each ring on the Apple Watch Activity app, and the Challenges app will record the points automatically for you.

Because of this,Apple Watch and Challenges app are required for this Challenge type.

Eat Well Challenge - iOS Health Steps or Apple Watch

In the Eat Well Challenge, teams compete and points are earnedbased on three categories of healthy behavior: meals logged, fruit and vegetable servings logged, and exercise/activity.

Users can pick from one of two options for their activity source: Steps from iPhone or the Apple Watch “Move” activity.

An iPhone, the Challenges app, and theLose It! app are all required for this Challenge type. An Apple Watch is not required but can be used.

In the Close Your Rings Challenge, teams compete in an activity challenge where points are earned by closing the Apple Watch Activity rings. The Apple Watch and Challenges app are required.

How It Works

You go about your day closing each ring on the Apple Watch Activity app, and the Challenges app will record the points automatically for you. Check out the scoring section below for how you can earn points.

Scoring

There are many ways to earn points, all which are tracked by your Apple Watch! Learn more about Move, Exercise, Stand, Ring Bonus, and Team Bonus Points.

Move Points

Move points are awarded based upon closing the Move Ring. You earn 12 points for each time around the ring (earned 1 point at a time). You can earn a maximum of 36 move points each day.

Exercise Points

Exercise points are awarded based upon closing the Exercise ring. You earn 12 points for each time around the ring (earned 1 point at a time). You can earn a maximum of 36 exercise points each day.

Stand Points

Stand points are awarded based upon closing the Stand ring. You earn 1 point for each Stand hour that you accumulate. You can earn a maximum of 14 stand points each day.

Ring Bonus Points

If you close all three of your rings in one day, you'll receive a 12 point bonus!

Team Bonus Points

Work together with your team to earn a bonus. Once you've closed all three of your rings, you'll receive a bonus for teammates who close theirs! 4 points for each teammate with a maximum of 12 team bonus points per day.

--

Move Points

How to Earn: Close Move Ring on Apple Watch

Points: 12 points for each time Move ring is closed

Daily Max: 36

Exercise Points

How to Earn: Close Exercise Ring on Apple Watch

Points: 12 points for each time Move ring is closed

Daily Max: 36

Stand Points

How to Earn: Complete a "stand" each hour

Points: 1 point for each hour you earn a stand

Daily Max: 14

Ring Bonus Points

How to Earn: Close Move, Exercise and Stand rings in one day

Points: 12

Daily Max: 12

Team Bonus Points

How to Earn: Close all three of your rings and have at least one other team mate who closes all three of their rings

Points: 4 points per team mate

Daily Max: 12

--

Nudges

Sometimes we need a poke or nudge of encouragement to close that last ring or earn that next point. Encourage your teammates right from the Challenges app on the watch.

To nudge your teammate(s), find their name in your team list on the watch app and select an emoji or one of our pre-written messages! Tapping will send the message or emoji directly to your teammate.

Open the Challenges app on your iPhone and go to the Nudges tab to write full messages to your teammates.

Track Your Favorite Teams

In the Rankings tab of the Challenges app, tap the Star Icon to the right of any team you want to keep in your sights! You'll be prompted to confirm you want to Favorite the team. Your Favorites list will live on the Rankings tab.You can favorite up to 50 teams.

Achievements

Please see this help center article for information on how to earn each achievement.

Other Helpful Links

Troubleshooting

Team / Challenge Maintenance

The content in this article applies specifically to the Close Your Rings Challenge.

There are many ways to earn points in the Close Your Rings Challenge, all which are tracked by your Apple Watch! You'll earn points based on standing, exercising and moving. There are even some bonus point opportunities!

Move Points

How to Earn: Close Move Ring on Apple Watch

Points: 12 points for each time Move ring is closed

Daily Max: 36

Exercise Points

How to Earn: Close Exercise Ring on Apple Watch

Points: 12 points for each time Exercise ring is closed

Daily Max: 36

Stand Points

How to Earn: Complete a "stand" each hour

Points: 1 point for each hour you earn a stand

Daily Max: 14

Ring Bonus Points

How to Earn: Close Move, Exercise and Stand rings in one day

Points: 12

Daily Max: 12

Team Bonus Points

How to Earn: Close all three of your rings and have at least one other teammate who closes all three of their rings

Points: 4 points per teammate

Daily Max: 12

This article is specific to the Close Your Rings Challenge and explains what to do if you have not been awarded the proper points based on your activity in the Close Your Rings Challenge.

If you’re missing points in the Challenge, please first update your app to the latest version.

You can find the latest version of the app here.

Once your Challenges app is up to date, please follow the instructions below:

Tap the Challenge

Tap your name

View History

Sync Data

This will force sync all data in the Activity app to Challenges.

It can take up to ten minutes for the sync to complete in the background, so please give it some time before you check back on your score update.

This article is specific to the Close Your Rings Challenge.

It provides troubleshooting steps for when your data isn't syncing to the Close Your Rings Challenges. Please read through the possible scenarios in order.

Scenario A: You have activity in the Activity or Health app, but your points are showing as 0 in Challenges.

Your settings in Health are probably not enabled so that Challenges can read data.

You can fix this by doing the following:

Open the Health app

Tap Sources

Tap Challenges

Turn ON all toggles under 'Allow Challenges to read data'

Scenario B: Health toggles are on, but data has not synced to Challenges.

First, update your app to the latest version.

You can find the latest version of the app here.

Once your app is up to date, please follow the instructions below:

Open the Challenges app

Tap your Challenge

Tap your name

View History

Sync Data

Tap the refresh button (circular arrow)

This will force sync all data in the Activity app to Challenges.

It can take up to ten minutes for the sync to complete in the background, so please give it some time before you check back on your score update.

Scenario C: Challenges isn't appearing in Health.

Step 1

Open Challenges app

Tap your Challenge

Tap your name

Tap the settings gear icon

Tap Account Information

Remember what email you're signed in with here (take note of any typos ormisspellings!).

Step 2

Once you know your account email, you can delete the Challenges app.

Step 3

Reinstall the Challenges app and sign back into your account using that email you just verified in your Account Information settings.

This article will provide the features included in the Tracking+ pack of the Premium membership.

What Does the Tracking+ Pack Include?

Apps & Devices:Automatically sync your fitness trackers (like Fitbit), health apps and devices.

Health Goals:Track your water intake, body fat, sleep, blood pressure, and blood glucose levels.

Body Measurements:Track your body measurements to notice your body changing as you lose weight.

To see what’s included in the Nutrition+ pack, see Additional Resources.

Additional Resources

Nutrition+ Features

This article will provide the features included in the Nutrition+ pack of the Premium membership.

What Does the Nutrition+ Pack Include?

Macronutrients:Track carb, protein, and fat intake with macronutrient goals and monitoring.

Insights:Uncover patterns and trends that help you succeed or hold you back from reaching your goals.

DNA Report Analytics:Use your AncestryDNA data to unlock personalized diet and nutrition insights to help you reach a healthy weight. 23andMe support coming in September 2019!

Ad-Free:No third party ads to distract you.

To see what’s included in the Tracking+ pack, see Additional Resources.

Additional Resources

Tracking+ Features

The over/under calories chart (under loseit.com > Insights) shows what percentage of your budget you've eaten each day. If your calorie budget is 2000 and you consumed 2000 calories, the chart would show 100\% for that date. If you consumed 1000 calories, the chart would say 50\%. The curve is drawn to approximately connect each data point.

This article will explain how to add a note to your daily log in the app and loseit.com. A Premium membership is required to access this feature.

Adding a Note

You can add text notes to record data that may be difficult to express through numbers. Many people use notes to record trends of foods that make them feel a certain way or how they feel after eating a certain food.

Adding Notes in the App

Open Lose It!

On the My Day or Log screens, tap the large + button

Add Note

Type in your note

Save

Adding Notes on LoseIt.com

Visit loseit.com and click Sign In

Enter the email address and password for your account

Click Home at the top of the page

Click Add Note at the top of the log

Type in your note

Click Add Note when finished

Notes show up in daily email reports, but there is not a way to export all notes.

Additional Resources

How to Set Up Email Reports

Lose It! Patterns is a Premium feature that shows correlations between your food and exercise logging and your budget that can give you helpful feedback on what behaviors may be helping - or hurting - your progress! Patterns can help you improve your food and exercise choices to stay on budget more often and reach your weight loss goal.

How do Patterns work?

Lose It! takes the food and activity you log, and matches it to days that you are over or under budget. Using this information, we provide information about that food or activity and how it may be affecting how you stay on track.

For example, if you have "low carb lunches" as a Positive Pattern, it means on days you log lower carbohydrates than usual in your lunch, you tend to keep your calories lower for that day.

Tips for making Patterns work for you:

Log food and exercise consistently. The more information you log, the more accurate your Patterns feedback will be!

Check in frequently. Once you learn your Patterns, you can adjust your food and activity to better stay on budget.

Make sure your net calories are over 50\% of your budget. Patterns will only recognize a full day of logging. If you do not log 50\% of your daily budget, or if your exercise calories bring you below 50\% of your budget, no patterns will be recognized for those days.

Seeing strange patterns?Patterns use food icons to make associations, so if you have other foods with the same icon it could cause a strange experience. For example, if you commonly use a food item with a candy bar icon that's actually a granola bar it could cause a positive pattern associated with candy bars!

Accessing Lose It! Patterns

In the Lose It! app

Open the app and tap the Profile button (top right) > Insights > Patterns

On Loseit.com

Sign in and click Insights > Patterns

Patterns Promotions on the Log

Premium members can turn off Pattern promotions in their log. Free members cannot.

To disable Patterns on the log follow these steps:

Open the Lose It! app

Tap the Profile button (top right corner)

Find Application Preferences

Toggle Off "Show Patterns on Log"

Lose It! Insights is a Premium feature that analyzes your data to give you helpful feedback on how you're doing. Detailed graphs and reports give you the information you need to identify behavioral patterns, improve your food choices and reach your weight loss goal.

The new Insights reports include the following:

Food Insights: A detailed breakdown of which foods are the highest and lowest in calories. This is a great Insight to use if you want to see your highest calorie foods-- then you know which foods to cut back on (or cut out completely) to save you on calories! You can also see which foods are highest or lowest in each nutrient you track!

Total Calories: View your recent history to see which days of the week you are typically over or under budget. This can help you become aware of which days you are consistently on (or over) your budget.

Nutrition: See your recent meal history broken down into calories by nutrients (fat, carbs, protein). You can see at which meals you are consuming the most fat, carbs, protein, or any other nutrient.

Meal Calories: See your recent meal history broken down by calories by meal. This will help you to see which meals contribute the most calories to your days!You can use this Insight to determine which times of day you should be making smarter choices to reduce overall calorie consumption.

Accessing Lose It! Insights

In the Lose It! App

Open the app and tap Profile button (top right) > Insights

On LoseIt.com

Sign in and click Insights

This article explains how to enable the custom goals* within the Health section of the Log screen.

*This is a Premium feature of Lose It!. Learn more about what else upgrading can offer: loseit.com/premium

The last section of your Log screen, the Health section, provides a quick-entry weight log and will also provide quick-entry logs for any other custom goals you set. For example, Premium members will also find a quick-entry water tracker here once a water tracking goal is set.

If you have an activity tracker, goals such as sleep, steps, exercise minutes, and exercise calories will be automatically updated.

Add Custom Goals to the Health Section of your Log screen

Lose It! app

Tap Goals

Scroll down and tap ‘Set Another Goal’

Select the Goal Type

Choose Goal

Enter your goal for each day

Save

To add to your goal from the Log tab:

Tap on the Log tab

Scroll down to the Health section

Tap the (+) sign to start adding to your goal

Add Custom Goals

Additional Resources

This will explain how to plan meals and exercises in the future.

What is Meal Planning?

Meal and exercise planning is a feature in our Premium offering. Use it to plan ahead and see how your planned meals and workouts will affect your future calorie budget.

How to Plan Ahead for Future Dates

To plan ahead for future dates, click or tap the arrows next to today's date on your Log screen to move forward in your log and record exercise or food for upcoming days.

Foods logged on future dates are automatically entered in planned mode and will appear greyed out with a clock icon.

When it comes time to complete the exercise or eat the food, tap the clock icon to activate it in your Log.

How to Plan Ahead for the Current Day

At this time, the ability to plan meals for the current day is only available in the app.

To plan ahead for the current day:

Tap (+) next to meal you want to log

Select food of choice

On the “Add Food” screen, tap the food’s icon to the left of its name

Tap “Save”

Tap the clock icon to activate it in your Log

Calories from tentative foods and exercises will add up in your Log screen to help you look ahead and budget for the day.

iOS Device Users: Your My Day screen will show planned nutrients as long as the logged food has nutrient data.

Android & LoseIt.com Users: Your My Day screen will continue to show only calories for activated foods/activities. Once you activate a planned item, your My Day screen will update to reflect it.

Additional Resources

How to Delete Food or Exercise From Log

How To View or Delete from My Foods / Exercises

How to Add Custom Goals (Nutrition, Exercise, Measurements, etc.)

How to Log Previous Meals to Current Day

This article will explain how Premium members can add additional meal periods to the Log, how to change the name of each meal period and how to edit the meal targets. Note: these options are only available in the Lose It! app.

How to Add Additional Meal Periods

Open the app

Tap Profile button (top right)

Find Personalize Lose It!

Meal Settings

Toggle on additional meal periods you'd like to add

The default meal periods (breakfast, lunch, dinner, snack) cannot be removed, but you can change the names!

How to Change Meal Names

Open the app

Tap Profile button (top right)

Find Personalize Lose It!

Meal Settings

Change Meal Names

Tap the meal you’d like to change the name for

Erase the existing name and enter a new name

Save

What are Meal Targets?

Meal targets are calorie suggestions that appear under each meal. You can use a fixed amount or a percentage to allocate for each meal.

How to Edit Meal Targets

Open the app

Tap Profile button (top right)

Find Personalize Lose It!

Meal Settings

Tap on Calories or the nutrient you’d like to change the meal target for

Select either Percent or Calories/Grams

Enter the targets for each meal, making sure it adds up to 100\% or your total budget

Save

ADDITIONAL RESOURCES

Add custom goals (track macronutrients, measurements, etc)

How to Track Macronutrients and Custom Goals from the Log Screen

This article will explain how to display custom goals on the Log. Adding custom goals is a Premium feature.

Which Custom Goals Can I Display on the Log?

The following custom goals can be edited to appear on the Log in the Health section:

General

Body Fat

Water Intake

Measurements

Bicep Size

Chest Size

Hip Size

Neck Size

Thigh Size

Waist Size

Sleep

Health

Blood Glucose

Blood Pressure

The custom goals you can choose to show on the Log under the "Health" section are Goals that require manual data entry. Custom nutrition and exercise goals are automatically updated by your logging habits and can be viewed specifically from the Goal screen.

How to Add or Remove a Goal from the Log

Open the Lose It! app

Tap Goals

Tap one of the goals you can display on the Log

Tap Edit (iOS) or Configure (Android)

Toggle the “Show on the Log tab” option on or off towards the bottom of the screen

Toggling on the option will display the goal on the Log in the Health section

From the Health section of the Log, you can quickly add entries to your goal by tapping the icons next to each goal.

How to Track Water

Additional Resources

How to Add Custom Goals (Nutrition, Exercise, Measurements, etc.)

How to Add or Change Custom Meal Periods

This article explains how to enable the water tracking goal and how to track water in the app.

Create Water Goal

**This is a Premium feature of Lose It!. Learn more about what else upgrading can offer: loseit.com/premium **

Lose It! app

Tap Goals

Scroll down and tap ‘Set Another Goal’

Tap General

Water Intake

Enter your goal water intake for each day

Save

LoseIt.com

Click Goals

Create New Goal

General

Water Intake

Enter your goal water intake for each day

Create

Track Water (After Goal is Created)

Lose It! app

Once you have enabled the Water Intake goal, a water tracker will be added to the Log tab of your app, under the ‘Health’ section.

To add water from the Log tab:

Tap on the Log tab

Scroll down to the Health section

Tap the (+) sign on a water cup to start adding to your goal

You can also tap on the word ‘Water’ and then ‘Edit Total’ to manually enter how much water you've consumed.

The other place you can add water intake is from the Goals tab:

Tap Goals

Water Intake

Record Today’s Water Intake

You can also view a graph of your water intake over time on the Goals tab.

Loseit.com

Click Goals

Water Intake

Type your total water intake for the day in the box under ‘Record Today's Water Intake’

Record

In this article we’ll explain how to get a weight badge you’ve earned but haven’t received yet.

All weight-related badges require you to log a weight twice over two days. This is to prevent people from earning badges if they enter an incorrect weight once.

How to Earn a Missed Weight Badge

Go to the Goals tab

Select Weight

Log your weight today

Do the same thing tomorrow

As long as your weights meet the requirements of the weight loss badge, you should have it by tomorrow.

Additional Resources

How to Remove a Badge

Lose It! is designed as a weight-loss tool, but some members have found that it is possible to use Lose It! to gain weight with this workaround.

Keeping in mind that 3500 calories are approximately equal to 1 pound:

To gain pound per week, you would need to add 250 calories to your daily budget.

To gain 1 pound per week, you would need to add 500 calories to your daily budget.

To gain 2 pounds per week, you would need to add 1,000 calories to your daily budget.

Here’s how to add this adjustment to your budget on each platform:

iOS

Goals

Weight

Edit

Slide the slider under Rate all the way to the left to Maintenance

Adjust Budget

Manual Adjustment

Choose the calories you'd like to add to your budget

Back arrow

Android

Goals

Weight

Configure

Under Weekly Weight Loss, select Maintain

Tap the down arrow next to My Plan

Adjustment

Choose the calories you'd like to add to your budget

OK

Loseit.com

Goals

Edit Plan

Switch plan to Maintain Current Weight

Adjust Budget

Choose the calories you'd like to add to your budget

Update

Update

If someone is on maintenance plan and they log a weight that is 1.1\% higher than their goal weight, they will be switched back to a weight loss plan.

If you’re a Free Lose It! member, and you’re not seeing calories on the Log screen, the log view may have been switched from Calories to Macronutrients or a nutrient goal. This article will explain how to switch it back to calories.

How to Switch The Log View Back to Calories

Tap the down-arrow under the date

loseit.com/premium

Tap Calories from the pop-up menu

You should see Calories again at the top of the screen and for your meals

To learn more about Lose It! Premium features visit .

This article will explain the formulas Lose It! uses to determine your calorie budget.

The Basics

Losing 1 pound requires that your body burns 3,500 more calories than it consumes.

Your daily calorie budget is the number of calories you should consume in order to create the deficit required to achieve your goal. We've already configured it to account for the calorie reduction.

Your daily calorie budget is computed using two factors:

An estimate of the number of calories you burn each day.

The number of pounds you are attempting to lose per week.

Example: If you’re attempting to lose 1 pound per week and you normally burn 2,500 calories per day your daily calorie budget would be 2,000. This number is calculated as follows:

Weekly calorie deficit required to lose 1 pound = 3,500 calories

Daily calorie deficit = 500 calories (3,500 calories divided by 7 days)

Daily calorie budget = 2,000 calories (2,500 calories minus daily deficit of 500 calories)

The reliability of this method is dependent on an accurate estimate of your daily calories burned. The estimate may, therefore, be inaccurate for a variety of reasons (e.g. more or less active metabolism than normal, more or less daily occupational activity than normal). As a result, you may make any adjustments you feel are required using the Adjustment field of the Daily Calorie Budget screen ( directions here ).

For most people, the calorie budget calculation method (based onThe Mifflin equation and a Personal Activity estimation) works just fine.

Activities Included in My Calorie Budget

Lose It! automatically assumes that you'll be burning a certain number of calories each day just by living your normal life (as seen below). This equates to an activity level of 1.45 forMifflin-St Jeor equation.

Here are the activities we automatically assume you'll burn calories for:

Sleeping - 8 hours

Personal care (dressing, showering) - 1 hour

Eating - 1 hour

Cooking - 1 hour

Sitting (office work, selling produce, tending shop) - 8 hours

Driving a car to/from work - 1 hour

General household work - 1 hour

Light leisure activities (watching TV, chatting) - 3 hours

Additional Resources

Net Calories Explained

Change Calorie Budget

Change Weight Loss Goal

To view old food and exercise logs, please sign in to your account on LoseIt.com and click today's date on the right-hand side of the page. You can then use the calendar to jump back month-by-month and find the days you are looking for. This is quicker than going back day-by-day in the app.

In this article we'll explain why some food data in Lose It! isn't correct and what you can do.

Food Database Philosophy

The goal of our food logging team is to provide a robust food database and a seamless logging experience. This is truly a labor of love and a job that will never quite be complete. We'll never stop working to improve these parts of our product because there's always room to be better!

Learn about our main food data sources and why there are sometimes inaccuracies below. In some cases you can help us correct them!

Food Data Sources

The foods in our database come from 1 of 3 sources:

Source 1: Lose It! Verified Foods

The Lose It! Food Database Team is constantly searching for and uploading new foods and nutritional information. Foods that are curated by the food database team are marked with a green checkmark. Foods with this checkmark have been validated as accurate.

When searching for foods to log, you can now filter results to show verified versions of foods. When the Verified Only filter is toggled on, your search results will include only verified foods.

We are human, and we do make mistakes in verifying. If you come across an inaccuracy for a Lose It! verified food please take a screen shot of it and send it to us so we can get it fixed!

Source 2: Member Uploaded Foods.

When a member creates a new custom food, they have the opportunity to share it with other members, so that it appears in search results for everyone using Lose It!. The food database team regularly looks at and validates the most popular member uploaded foods, making them Lose It! Verified.

These member uploaded foods (without a checkmark) may contain some nutritional inaccuracies. When you find a member uploaded food that you expect may be inaccurate, you can edit the nutritional information while logging.

After you select the food from the search results, swipe up on the Edit Food screen and select Edit Nutritional Information. After editing, save your entry and your log will show the updated food entry, and a copy of this updated food will be saved in your My Foods list.

Source 3: Barcode Database

When a member scans a new barcode on a food, they are prompted to enter the nutritional information for that food. Sometimes when doing this, the member may make a mistake. Alternatively, sometimes a food brand will change the nutritional information for one of their foods. In both of these cases, you may find that the nutritional information displayed in Lose It! for a barcode scanned food is incorrect.

However, you can correct the nutritional information on barcode scanned foods right while scanning. Here’s how:

iOS: After you scan an item, you'll see the scanned entry with a barcode icon in the bottom right corner. Tap this icon > Edit Nutrients to edit any incorrect nutrition information that you come across, then hit "Add" to save the corrected food to your log.

Android: When scanning a product, tap the top barcode icon. A window opens to "search" for the food, or edit the nutrients. Choose "Edit" to Edit nutrients, Name, and Food Image.

While it's not perfect, this combination of Lose It! Verified, Member Uploaded, and Barcode Scanned foods allows us to have a larger, more accurate, and more regularly updated food database than we would have without allowing our members to upload any foods. We are constantly working to curate our food database and thank you for helping push us in the right direction of making it even better!

This article will explain why your macronutrients are not matching the number of calories that Lose It! displays.

Sometimes users notice an issue where the macronutrients aren't adding up to the same number of calories that Lose It! displays.

Differences in Macronutrients and Calories

Where Lose It! Gets its Data

Our generic data comes from the USDA, which is the most accurate data source we have access to. Lose It! displays what the USDA has published for foods such as brussels sprouts or mushrooms. For brand/restaurant foods, Lose It! uses the data that they have published as independent companies.

The Problem

The differences you are seeing are due to an issue with nutrition data in general, unfortunately. These differences stem from problems calculating nutrition information and displaying it in an easy-to-digest format.

You can learn more about why this is such a complicated problem here.

Example

If you look at a food label on an item in your house you'll likely see this same issue play out. For example, below is a picture of the nutrition label on a container Planter's peanuts. How to Track Macronutrients and Custom Goals from the Log Screen

By running the calculations (14g of fat * 9cal + 5g of carbs * 4cal + 7g of protein * 4cal) you would expect the calories per serving to be 174, but the container displays it as 160.

This same thing is occurring on all the foods you are logging which is why, when you run the numbers from your macros, you are seeing a different number.

Additional Resources:

Nutrient percentages seem wrong

Macronutrient Recommendations

This article will explain how you can see how you’re doing throughout the week, jump to a specific date or see if you need to mark a day complete using the weekly views.

From the Log Tab:

Open Lose It!

Tap Log at the bottom of the screen

Slightly pull down from the middle of the screen to see the current week.

Wondering what the colors or checkmarks mean?

Green means you’re on or under budget

Red means you’re over your budget

Check mark means you’ve checked the “I’m done logging” button and credited towards logging your streak

Accessing the Weekly Macronutrient View

Open Lose It!

Tap the Log at the bottom of the screen

Swipe from Calories to Macronutrients

When your on the right view, pull down from the middle of the screen to see the current week.

Going to a Past Date

To view the 6-week calendar view, tap the date in the center of your log header. Tap on any date you’d like to see from your history.

How to Log Weight.

Additional Resources:

How to Change Your Calorie Budget and Weight Loss Plan

Numbers on the Log Screen Explained