Lufthansa Competitors | Comparably
Lufthansa ranks among the top ten airlines in the world in terms of size and is the second largest European airline. read more
EMPLOYEE
PARTICIPANTS
54
TOTAL
RATINGS
339

Lufthansa Competitors

Lufthansa competitors include KLM Royal Dutch, easyJet, Swiss International Airlines and Etihad Airways. Lufthansa ranks 1st in CEO Score on Comparably vs its competitors. See below how Lufthansa compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
1st
eNPS Rank
4th
Gender Rank
N/A
Diversity Rank
2nd
Product Quality
4th
NPS Rank
4th
Pricing Rank
4th
Customer Service
4th
Product Quality Score Comparison

Lufthansa Ranks 4th in Product Quality Score

115 Customers rate Lufthansa's Product Quality Score a 3.5/5, which ranks it 4th against its competitors, below Swiss International Airlines.

  1. 1st
    Etihad Airways
    3.9 / 5
  2. 2nd
    KLM Royal Dutch
    3.8 / 5
  3. 3rd
    Swiss International Airlines
    3.7 / 5
  4. 4th
    Lufthansa
    3.5 / 5
  5. 5th
    easyJet
    3.4 / 5
Product Quality Score Comparison
RankCompany Score
1Etihad Airways79
2KLM Royal Dutch76
3Swiss International Airlines74
4Lufthansa70
5easyJet68
NPS Comparison

Lufthansa Ranks 4th in Net Promoter Score

154 Customers rate Lufthansa's Net Promoter Score a 13, which ranks it 4th against its competitors, below Swiss International Airlines. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Lufthansa to a friend?”.

  1. 1st
    KLM Royal Dutch
    42
  2. 2nd
    Etihad Airways
    29
  3. 3rd
    Swiss International Airlines
    25
  4. 4th
    Lufthansa
    13
  5. 5th
    easyJet
    8
NPS Comparison
RankCompany Score
1KLM Royal Dutch42
2Etihad Airways29
3Swiss International Airlines25
4Lufthansa13
5easyJet8
Pricing Score Comparison

Lufthansa Ranks 4th in Pricing Score

109 Customers rate Lufthansa's Pricing Score a 3.4/5, which ranks it 4th against its competitors, below Swiss International Airlines.

  1. 1st
    Etihad Airways
    3.8 / 5
  2. 2nd
    KLM Royal Dutch
    3.7 / 5
  3. 3rd
    Swiss International Airlines
    3.4 / 5
  4. 4th
    Lufthansa
    3.4 / 5
  5. 5th
    easyJet
    3.1 / 5
Pricing Score Comparison
RankCompany Score
1Etihad Airways76
2KLM Royal Dutch75
3Swiss International Airlines69
4Lufthansa68
5easyJet62
Customer Service Comparison

Lufthansa Ranks 4th in Customer Service

104 Customers rate Lufthansa's Customer Service a 3.3/5, which ranks it 4th against its competitors, below Swiss International Airlines.

  1. 1st
    Etihad Airways
    3.8 / 5
  2. 2nd
    KLM Royal Dutch
    3.7 / 5
  3. 3rd
    Swiss International Airlines
    3.4 / 5
  4. 4th
    Lufthansa
    3.3 / 5
  5. 5th
    easyJet
    3.1 / 5
Customer Service Comparison
RankCompany Score
1Etihad Airways77
2KLM Royal Dutch75
3Swiss International Airlines68
4Lufthansa66
5easyJet62
Overall Culture Score Comparison

Lufthansa Ranks 5th in Overall Culture Score

54 Employees rate Lufthansa's Overall Culture a 68/100, which ranks it 5th against its competitors, below Etihad Airways. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    easyJet
    80 / 100
  2. 2nd
    KLM Royal Dutch
    79 / 100
  3. 3rd
    Swiss International Airlines
    72 / 100
  4. 4th
    Etihad Airways
    71 / 100
  5. 5th
    Lufthansa
    68 / 100
Overall Culture Score Comparison
RankCompany Score
1easyJet80
2KLM Royal Dutch79
3Swiss International Airlines72
4Etihad Airways71
5Lufthansa68
eNPS Comparison

Lufthansa Ranks 4th in Employee Net Promoter Score

32 Employees rate Lufthansa's Employee Net Promoter Score a 7, which ranks it 4th against its competitors, below KLM Royal Dutch. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Lufthansa to a friend?”.

  1. 1st
    easyJet
    50
  2. 2nd
    Etihad Airways
    17
  3. 3rd
    KLM Royal Dutch
    16
  4. 4th
    Lufthansa
    7
  5. 5th
    Swiss International Airlines
    4
eNPS Comparison
RankCompany eNPS
1easyJet50
2Etihad Airways17
3KLM Royal Dutch16
4Lufthansa7
5Swiss International Airlines4
Gender Score Comparison
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Diversity Score Comparison

Lufthansa Ranks 2nd in Diversity Score

4 Employees rate Lufthansa's Diversity Score a 75/100, which ranks it 2nd against its competitors, below Etihad Airways. The Diversity Score tracks how positively diverse employees rate their experience at Lufthansa.

  1. 1st
    Etihad Airways
    77 / 100
  2. 2nd
    Lufthansa
    75 / 100
  3. 3rd
    Swiss International Airlines
    66 / 100
Diversity Score Comparison
RankCompany Score
1Etihad Airways77
2Lufthansa75
3Swiss International Airlines66

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