Lyft Employee Reviews
Out of 275 Lyft employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Lyft improve their work culture. The HR team, with 81% positive reviews, reports the best experience at Lyft compared to all other departments at the company. The Operations team offered the most constructive feedback, with 62% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They work hard trying to make our job easier
Lyft execs do the following: Regular Q&As where execs respond to difficult questions, actioned employee engagement surveys, regularly communicate vision and share wins.
Resilient and continues to keep moving forward
Make my own hours. I get to meet people from all around the world
Review from Customer Support Dept
They speak about Lyfts values in every update, etc.
Review from HR Dept
What does the leadership team need to get better at?
Have a phone number for their employees with real people who can help solve issues
Actual phone numbers and actual people who can help solve issues for their employees
Better human resource. Or an active one at that.
Tell the truth. Care about the employees.
Review from Operations Dept
I was an asset to them, not a school child.
What is the best part about your compensation package?
I don't know what that is
Salary and equity are good
Equity at a quarterly vest versus a one year cliff
Annual discussion about comp increase.
Review from HR Dept
Equity grants are exciting because I belive the investment I put into my work will pay off long term.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Immediate werkly pay, and if there is an error they should have someone who can actually help solve the error/issue
My pay ON TIME and actual support system with real people and a phone number where i can call to be HEARD AND HELPED!
It would be nice to be treated like a human being. I would feel better about compensation if i didnt have to come out of pocket so much when the app malfunctions it dosent even matter what you can prove you can send 100 screen shots whatever the malfunctioning system says takes priority.
Underpaid overworked and ignored when problems arise
Actually being paid. Not being lied to.
Review from Operations Dept
What are some of the best things about your team?
We're short on drivers anymore drivers for Lyft and Uber in Wichita Kansas
Kind and smart people that take ownership. It's the dream.
Im my own boss. Passengers are my co workers and everyone was always pleasent
Review from Customer Support Dept
Safety and saving gas while making money
Review from Customer Support Dept
I am on a team where everyone is focused on our goals and care about each other as people.
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
Not being too harsh on drivers of color. They are constantly deactivated due to racial biases
Review from HR Dept
They need to want to help and to work along, it seems as though they dont care to.
Actually listening to their employees. My problem is with management and HR
Review from Operations Dept
Whatever it is that they are weak in.
This is not really applicable.
What is most positive about the culture and environment at your company?
I have an employee make it positive about the rides and share information with people that ride in my vehicle
Leaving it to find something else to persue.
I can work whenever I want.
Supporting individuals through challenges and to reach goals, personal and professional.
The diversity and the freedom. I love to drive.
Review from Customer Support Dept
What needs to change to make the company culture better?
Gather more imput from the drivers and solve the common issues they share and find solutions that serve the company as a whole
Leadership needs to stop focusing on constant change and work on thinking about what skillset and leverage that currently exists. They are in constant pursuit of something better or saving more money which sounds great, but with the lack of foundation it makes it an unrealistic expectation
Put more money in the drivers pockets so we feel valuable and then we can pass that on to the passengers and make them feel valuable
Review from Operations Dept
Less focus on growth, more on sustainability of the people - too much work and responsibility is loaded on managers, and executive leadership disappears when it gets tough.
Review from Operations Dept
The Trust and Safety department needs a crash course in customer caring.
Review from Customer Support Dept
What did you like most about the interview process?
I enjoyed it. Many places I feel drained after the interviewing. At Lyft, I was energized after talking with folks.
Recruiting at the time was strong. They let most of those people go by now though,
It was fast . i was able to get on the road quick
Review from Customer Support Dept
It was no interview to start
Review from Customer Support Dept
Speed and transparency throughout the process. My recruiter was an incredible resource and made it clear that the team wanted me. I felt cared for.
What would you improve about your company's interview process?
A zoom meeting or any live interaction should be done.
think about others first please
Review from Customer Support Dept
Have an interview to begin with.
communicate a more realistic expectation for the job
Review from Customer Support Dept
What makes you most happy at work?
Meeting people of every walk of life and helping everyone on so.e level
Review from Customer Support Dept
When we build something great.
My compensation and the ability to work from home before they force us back to the office in september
Main thing is the driving. And honestly when i give someone a lyft and it benefits there day
Review from Customer Support Dept
My team and manager. They are great and it makes me work harder and achieve goals knowing it's for the team/manager.
Review from HR Dept
What's going wrong and how can it be improved?
There is a lack of caring on the other sider of the phone. If there is an issue the customers and the drivers are on their own if they cant work it out alone. Support is just there so they can say they have it they dont help with anything.
My pay is being withheld, I was told I would be contacted within 24hrs 14 days ago. I've been lied to repeatedly and they do not care because they're getting paid from the work of others.
Review from Operations Dept
What is Not GOING WRONG? Who would care to address it?
Driver pay is low. Raise driver pay.
Lyft's image is what makes me feel concerned. Some people say we mistreat drivers, but we don't. I understand the process and time Lyft needs to improve the lives of both riders and drivers. It would be awesome of Lyft can improve their brand image more often so I comfortably say "I work at Lyft."
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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