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Lack of support, especially if hardware fails. Understaffed 3/4 of the time. Underpaid all of the time. How is 9.50/hr for a position where you often work the entirety of the operational hours alone and are expected to do half of a target rep's job and all of a tech's job fair?
What did you like most about the interview process?
Seemed up front and honest at the time.
What needs to change to make the company culture better?
Management needs to consider the workload expectations and compensation that their employees are receiving. This would result in lower turnover.
What do your coworkers need to improve and how could you work together better?
A focus on complete sales interactions, instead of doing the minimum to move on to the next customer. Often customers devices are not fully functional and could have been if the rep took the time to figure out why.
Why do you feel undervalued and what would make you feel better about your compensation?
Too much is expected for too little compensation. Especially, with Target Tech often being understaffed and under-supported. This is a specialized position that gets paid less than a regular target employee who is mostly expected to stock and use a cash register.
What does the leadership team need to get better at?
Hourly rate of all reps needs to be increased a minimum of $3/hr to reflect the workload that doesn't result in a commission. Also, all stores should be staffed with at least 2 employees at minimum 4 times/week to decrease customer wait times and increase the quality of service.
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