Massage Envy Employee Reviews
Out of 395 Massage Envy employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping Massage Envy improve their work culture. The Customer Support team, with 63% positive reviews, reports the best experience at Massage Envy compared to all other departments at the company. The Sales team offered the most constructive feedback, with 57% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
COMMUNICATION. There is such an incredible lack of communication, or just complete negligence. I can't tell anymore.
They need to have a thorough background in esthetics snd massage therapy. How is a clinic manager supposed to coach therapists if they don't know anything about massage. Clinic manager said therapists shouldn't be doing glute work. Glutes are the most important part of massage!
communicating to employees, especially when it comes to scheduling
Creating a comfortable environment for all employees
Communication, and having a team in general. Our leadership has been 2 people at multiple locations and us having no location manager for 8 months now.
Why do you feel undervalued and what would make you feel better about your compensation?
The level at which you can gain benefits is not achievable by most employees without significant burn out. Which then puts you under the required hours and you lose said benefits. Lowering the required full time hours would help. Having payroll done correctly would also help.
Better pay and maybe giving back by getting lunch every now and then
Review from Operations Dept
I'm esthetician with years under my belt and I get paid less than the massage therapists, I am treated so disrespectfully as well as the rest of the staff. They make us feel very expendable, I am constantly running out of supplies and having to wait weeks to get supplies I need.
Review from Operations Dept
I feel like I'm only there to make money for the franchise owners. They don't seem to value their employees for anything more than their ability to generate revenue.
They need to do better
What do your coworkers need to improve and how could you work together better?
more communication & meetings to discuss efficiency
Review from Sales Dept
We recently gain several new employees and were having issues with consistency in cleaning our rooms before they arrived. I have asked for a refresh for all employees on room cleanings and the answer I received was a packet of procedures to be signed. No hands on check ins. No constructive solution.
Meetings should be help more frequently. The DM dors not do enoughy
Hire a manager and more service providers
Review from Sales Dept
Being more gentle with peoples feelings. Understanding coworkers boundaries. Knowing your postion and what your capable of. Gossiping.
Review from Sales Dept
What needs to change to make the company culture better?
New staff is needed to make it better
much better management and support
Take better care of customers, employees and both of their needs. Focus on service rather than sales. If you are written up as an employee you might not have knowledge of said write up and your personal information will be shared without knowledge. Speaking from my personal experience as did occur
I got written up with no knowledge or was made aware of. Personal information was shared about my mental health "crisis" without my knowledge.
Diversity, not being made to feel like you have to change to be taken seriously
Review from Sales Dept
What would you improve about your company's interview process?
I had to wait two weeks before I was even allowed to put on the schedule because Massage Envy corporate drags their feet and does not care how long it takes the therapist to be allowed to work
being clear and transparent about pay
I got mislead about most of my duties, didn't really get the chance to debate anything or ask questions. I got lied to about most of my benefits and oppertunities.
Review from Sales Dept
need contact with someone to answer questions
Review from Product Dept
just try to be polite over the phone to new potential empolyees
Review from Sales Dept
What's going wrong and how can it be improved?
Management and training other than memberships
The constant turn around at the company has lead to many clients being frustrated and canceling memberships and the lack of communication with lack of an in house manager has employees at a loss when issues arise. An email does not help with a problem needing solved at the front desk in that moment.
The management team is broken therefore, business cannot flow properly bad business equals no cloents or employees for that matter. The employee turnover rate is ridiculous, as well as the amount of inactive memberships they have And why there's no respect from management for anyone
The company is so unprofessional and unhelpful
Review from Operations Dept
They need to work on management
What would you most like to see improved at your company?
most improved would be management
Attitude is probably number one. Training is number two
Review from Sales Dept
Better managers and pay
Review from Admin Dept
Full employer-paid health insurance and PTO