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Mastercard Claimed Company
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Global customer care EVP has surrounded himself with directs that have no history or experience in how to run customer care organizations. It will never come together without an experienced leadership team.
What needs to change to make the company culture better?
the current inexperienced team adds unnecessary complexity to compensate for their lack of experience spend months on creating complex models and strategies that we will never implement due to constant leadership changes and failure to stay the course
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