Mastercard Employee Reviews
Out of 284 Mastercard employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping Mastercard improve their work culture. The Product team, with 88% positive reviews, reports the best experience at Mastercard compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 24% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Monitor the line managers and take actions
Review from Product Dept
Better at being leaders instead of upward management.
Communicating with the employees the changes of any initiative.
Global customer care EVP has surrounded himself with directs that have no history or experience in how to run customer care organizations. It will never come together without an experienced leadership team.
guiding the employees instead of dictating
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Hard to be recognised and be promoted
Your career level has nothing to do with your salary. Then why work hard to get Promoted
Contractors are abused and used to hang the employees mistakes on. Specially the senior level as they are afraid of leaving their positions...
I feel the 1% have taken too much and need give more me
opportunity for growth in the domain
Review from Engineering Dept
What do your coworkers need to improve and how could you work together better?
There is no collaboration. Everyone is out for themselves.
irt was good to be
Review from IT Dept
Pointless to suggest anything - actions are meaningless
Meeting times need to get reduced and more effective
Be fair, listen, respect and not get intimidated by Management
What needs to change to make the company culture better?
Someone who cares about people.needs to come in at the top level to change the aggressive culture.
the current inexperienced team adds unnecessary complexity to compensate for their lack of experience spend months on creating complex models and strategies that we will never implement due to constant leadership changes and failure to stay the course
freedom to communicate across hiercharys
Review from Engineering Dept
Change the Indian management who micro manages the employees.
Review from Engineering Dept
Act with decency and integrity
What would you improve about your company's interview process?
Nothing really until actions are meaningful
What's going wrong and how can it be improved?
Walk the talk for the customers too
All the Indian management team micromanage their employees, no value at all for the employees. employees under Indian management work with huge pressure which is causing work and home life imbalance. every Indian management plays huge politics.
Review from Engineering Dept
Broken systems, poor customer service
Lots of things are wrong. Fair chance should be given to all employees. Stop Nepotism
Massive issues in leadership are making employees just wonder when they will be fired.
Review from IT Dept
What would you most like to see improved at your company?
Work culture, Management should practice what they preach
Inward focus on diversity.