Mattress Firm Employee Reviews
Out of 303 Mattress Firm employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping Mattress Firm improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Mattress Firm compared to all other departments at the company. The Sales team offered the most constructive feedback, with 42% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Need to get better at leading. My manager is massively inexperienced and has no confidence, making dispute resolution nearly impossible. They'd rather fire the new guy than deal with the problem employee.
Review from Sales Dept
Stability and communication. Too many changes. The message doesn’t resonat
Manging people and scheduling fair.
Review from Sales Dept
Treating each other really as teammates instead of allowing favorites to accomplish their hidden agendas.
Be practical. Hire a real CEO with previous experience. Don't promote friends.
Why do you feel undervalued and what would make you feel better about your compensation?
I've not been offered any other options but a paycheck. There are other things?
Review from Sales Dept
I shouldn’t have to watch like a ha
Stop making it harder and harder to make money. They've reduced margins/ increased costs/taken away bonuses.
Review from Sales Dept
commissions should be higher, hours lower, and base pay greater.
I feel undervalued because they fake appreciate the work i do and they planned on getting rid of all their black employees they show favoritism towards the Hispanics and don't care for people of color
What do your coworkers need to improve and how could you work together better?
We need decisive leadership that's dedicated to treating and training everyone equally.
Review from Sales Dept
Better and more consistent training.
Hiring better people and getting management to actually train people
Review from Sales Dept
Everyone is greedy and only looks out for itself
Coworkers need better training once on boarding.
What needs to change to make the company culture better?
Authoritative, decisive leadership at the manager level... and at the regional manager level. Both are weak leaders who see no benefit in a well-trained workforce.
Review from Sales Dept
Get rid of the local and divisional managers
Understand the word diversity it doesn't mean flip the entire opposite direction. Fire a bunch of these people who've been here 10 years and it's the only job they've ever had and now their in charge. Power trips with no overt sight.
Review from Sales Dept
Replace the HR group with competent team
More in person meetings to attend
What would you improve about your company's interview process?
Lack of quality employees. They literally will hire anyone
Review from Sales Dept
What's going wrong and how can it be improved?
To much of forcing for the guests to buy needs to be stopped
Stores keep the lights running, don't mess up customers and store employees.
True leadership. More work/ life balance
Treat your employees with respect
Gut Management and start over
Review from Sales Dept
What would you most like to see improved at your company?
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