Dana Dillard — Executive Vice President of Corporate Social Responsibility at Mr. Cooper

Ms. Dana Dillard has been an Executive Vice President of Corporate Social Responsibility at Nationstar Mortgage Holdings Inc., since June 23, 2017 and served as its Chief Customer Officer and Executive Vice President since April 22, 2016 until June 23, 2017. Ms. Dillard has responsibility for industry relations, nonprofit engagement as well as the Customer Relations team at Nationstar Mortgage Holdings. She has over 25 years of mortgage servicing experience, she has worked at many large servicing organizations with a focus on the customer and default. She worked at GMAC RESCAP where she managed the REO, Liquidations and Community Outreach teams during the peak of the housing crisis. She has held other senior leadership positions at EMC Mortgage, Bank of America Mortgage and Lomas Mortgage. She considers one of the highlights of her career to be leading the outreach efforts at HOPENOW from 2008 to 2010 where she traveled across the country talking with hundreds of struggling families. For that work, she received the Five Star Institutes Humanitarian of the Year Award in 2009. Ms. Dillard is a graduate of SMU with degrees in Journalism and Business.