National Grid Claimed Company
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A lot of their training procedures are dated and difficult to follow along with perhaps having smaller new hire groups will be helpful
What is the best part about your compensation package?
The pay is above average for an entry level position perfect for someone just starting off in their career who had never worked in a structured work place
What does the leadership team need to get better at?
Leadership does not take the time to use mistakes or failure to meet performance expectations as training opportunities the push is to meet quotas definitely quantity over quality
What's going wrong and how can it be improved?
The customers attitudes are a reflection of the service they receive unfortunately the customer service is substandard mainly because people are not getting the type of training they need the training is equivalent to YouTube tutorials
What did you like most about the interview process?
The interview process is a manager reading off a series of questions it feels very rushed with no feedback to your responses the interview should have been a red flag for what the work environment would be like
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