-24
NPS
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Navy Federal Credit Union
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About Navy Federal Credit Union's Brand
Navy Federal Credit Union is the world's largest credit union with over 10 million members, over $146 billion in assets and over 23,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 345 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Among its major competitors, Navy Federal Credit Union is ranked in 4th place for NPS while USAA is 1st, and Movement Mortgage is 2nd. Overall, Navy Federal Credit Union has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
85%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Navy Federal Credit Union Ranking
- #4 / 4 of its competitors
Navy Federal Credit Union NPS
Navy Federal Credit Union's Net Promoter Score (NPS) is a -24 with 34% Promoters, 8% Passives, and 58% Detractors. Net Promoter Score tracks whether Navy Federal Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Navy Federal Credit Union Overall NPS
| 34% | Promoters |
|---|---|
| 8% | Passives |
| 58% | Detractors |
Navy Federal Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2025 -25 | Jul 2025 | -25 |
Aug 2025 -25 | Aug 2025 | -25 |
Sep 2025 -24 | Sep 2025 | -24 |
Oct 2025 -24 | Oct 2025 | -24 |
Nov 2025 -24 | Nov 2025 | -24 |
Dec 2025 -24 | Dec 2025 | -24 |
Jan 2026 -24 | Jan 2026 | -24 |
Feb 2026 -24 | Feb 2026 | -24 |
Mar 2026 -24 | Mar 2026 | -24 |
Apr 2026 -24 | Apr 2026 | -24 |
May 2026 -24 | May 2026 | -24 |
Jun 2026 -24 | Jun 2026 | -24 |
How Other Brands Compare
Navy Federal Credit Union is ranked #4 for NPS among its competitors. USAA and Movement Mortgage come in first and second, with Alliant Credit Union coming in at third.
Navy Federal Credit Union |  USAA |  Movement Mortgage |  Alliant Credit Union | |
| Global Ranking | #- | #70 | #- | #- |
| NPS | -24 | 7 | 0 | -15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Navy Federal Credit Union NPS by Gender
Female customers rated Navy Federal Credit Union's NPS 6 points higher than Male customers.
Male
-42
Navy Federal Credit Union's NPS was rated -42 by Male customers on Comparably.
26%
Promoters
6%
Passives
68%
Detractors
Female
-36
Navy Federal Credit Union's NPS was rated -36 by Female customers on Comparably.
28%
Promoters
8%
Passives
64%
Detractors
Navy Federal Credit Union NPS by Ethnicity
Navy Federal Credit Union's NPS was rated the highest by Native American customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Hispanic or Latino -17 | Hispanic or Latino | -17 |
African American/Black -36 | African American/Black | -36 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Native American 11 | Native American | 11 |
Other -61 | Other | -61 |
Navy Federal Credit Union NPS by Age
Navy Federal Credit Union's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Navy Federal Credit Union NPS by Usage
Navy Federal Credit Union's NPS was rated the highest by customers who have used Navy Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -52 | Less than 1 Year | -52 |
1 to 2 Years -42 | 1 to 2 Years | -42 |
2 to 5 Years -39 | 2 to 5 Years | -39 |
5 to 10 Years -19 | 5 to 10 Years | -19 |
Over 10 Years -43 | Over 10 Years | -43 |
Navy Federal Credit Union NPS vs. Competitors
Compared to its competitors, Navy Federal Credit Union's NPS is rated right above Allied Federal Credit Union, and is preceded by Alliant Credit Union.
| COMPANY | NPS Score | |
|---|---|---|
| USAA | 7 |
| Movement Mortgage | 0 |
 | Freedom Credit Union | N/A |
| Alliant Credit Union | -15 |
| Navy Federal Credit Union | -24 |
 | Allied Federal Credit Union | -100 |
Navy Federal Credit Union Customer Reviews
Out of the 115 Navy Federal Credit Union customer reviews 45 were positive and 70 were constructive. Navy Federal Credit Union customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Navy Federal Credit Union Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Navy Federal Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Navy Federal Credit Union Customer Loyalty Score by Gender
Female customers rated Navy Federal Credit Union's Customer Loyalty score 4% higher than Male customers.
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Male
84%
Yes
Female
88%
Yes
Navy Federal Credit Union Customer Loyalty Score by Ethnicity
Navy Federal Credit Union's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Navy Federal Credit Union.
84
out of 100
Caucasian
95
out of 100
Hispanic or Latino
90
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
90
out of 100
Native American
86
out of 100
Other
Navy Federal Credit Union Customer Loyalty Score by Age
Navy Federal Credit Union's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 78% | 26-30 | 78% |
31-35 91% | 31-35 | 91% |
36-40 83% | 36-40 | 83% |
41-45 84% | 41-45 | 84% |
46-50 91% | 46-50 | 91% |
51-55 90% | 51-55 | 90% |
56-60 81% | 56-60 | 81% |
61-65 92% | 61-65 | 92% |
66+ 84% | 66+ | 84% |
Navy Federal Credit Union Customer Loyalty Score by Usage
Navy Federal Credit Union's Customer Loyalty score was rated the highest by customers who have used Navy Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Navy Federal Credit Union Customer Loyalty Score by Industry
Navy Federal Credit Union's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Telecommunications industry customers.
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Navy Federal Credit Union Customer Loyalty vs. Competitors
Compared to its competitors, Navy Federal Credit Union's Customer Loyalty score is rated right above Allied Federal Credit Union, and is preceded by USAA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Movement Mortgage | 100% |
| Alliant Credit Union | 89% |
| USAA | 87% |
| Navy Federal Credit Union | 85% |
| Allied Federal Credit Union | N/A |
| Freedom Credit Union | N/A |
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Navy Federal Credit Union Product Quality
2.6/5
Navy Federal Credit Union has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Navy Federal Credit Union Product Information
Navy Federal Credit Union’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Navy Federal Credit Union's product the highest. Reviewers from the Banking and Financial Services industry rated Navy Federal Credit Union the lowest at 2.9.
- Website
- http://www.navyfederal.org
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into Navy Federal Credit Union Product Quality
Navy Federal Credit Union's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.
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Ranked Navy Federal Credit Union Product Quality the Highest
Ranked Navy Federal Credit Union Product Quality the Lowest
Navy Federal Credit Union Product Quality Score by Gender
Female customers rated Navy Federal Credit Union's Product Quality score 0.1 stars higher than Male customers.
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Male
2.3/5
Female
2.4/5
Navy Federal Credit Union Product Quality Score by Ethnicity
Navy Federal Credit Union's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Navy Federal Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 3.1 | Native American | 3.1 |
Other 1.9 | Other | 1.9 |
Navy Federal Credit Union Product Quality Score by Age
Navy Federal Credit Union's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.1 | 66+ | 2.1 |
Navy Federal Credit Union Product Quality Score by Usage
Navy Federal Credit Union's Product Quality score was rated the highest by customers who have used Navy Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Navy Federal Credit Union Product Quality Score by Industry
Navy Federal Credit Union's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Real Estate industry customers.
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Navy Federal Credit Union Product Quality vs. Competitors
Compared to its competitors, Navy Federal Credit Union's Product Quality score is rated right above Alliant Credit Union, and is preceded by USAA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Movement Mortgage | 5/5 |
| USAA | 3.3/5 |
| Navy Federal Credit Union | 2.6/5 |
| Alliant Credit Union | 2.4/5 |
| Allied Federal Credit Union | N/A |
| Freedom Credit Union | N/A |
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Navy Federal Credit Union Pricing
Navy Federal Credit Union ROI & Value For Money
2.6/5
Navy Federal Credit Union has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Navy Federal Credit Union Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Hospitality industry think that they had the lowest ROI from Navy Federal Credit Union.
Quick Insights into Navy Federal Credit Union ROI
Navy Federal Credit Union's ROI score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Hospitality industry.
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Ranked Navy Federal Credit Union ROI the Highest
Ranked Navy Federal Credit Union ROI the Lowest
Navy Federal Credit Union ROI Score by Gender
Male customers rated Navy Federal Credit Union's ROI score 0.1 stars higher than Female customers.
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Male
2.5/5
Female
2.4/5
Navy Federal Credit Union ROI Score by Ethnicity
Navy Federal Credit Union's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 3 | Native American | 3 |
Other 2.1 | Other | 2.1 |
Navy Federal Credit Union ROI Score by Age
Navy Federal Credit Union's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.3 | 26-30 | 3.3 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2 | 51-55 | 2 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.4 | 66+ | 2.4 |
Navy Federal Credit Union ROI Score by Usage
Navy Federal Credit Union's ROI score was rated the highest by customers who have used Navy Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Navy Federal Credit Union ROI Score by Industry
Navy Federal Credit Union's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Hospitality industry customers.
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Navy Federal Credit Union Pricing vs. Competitors
Compared to its competitors, Navy Federal Credit Union's ROI score is rated right above Alliant Credit Union, and is preceded by USAA.
| COMPANY | Pricing Score | |
|---|---|---|
| Movement Mortgage | 5/5 |
| USAA | 3.2/5 |
| Navy Federal Credit Union | 2.6/5 |
| Alliant Credit Union | 2.5/5 |
| Allied Federal Credit Union | N/A |
| Freedom Credit Union | N/A |
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Navy Federal Credit Union Customer Satisfaction (CSAT)
Navy Federal Credit Union Customer Satisfaction (CSAT) Score
38 / 100
Navy Federal Credit Union has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
29%
Satisfied
9%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
15%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Navy Federal Credit Union Customer Satisfaction
Navy Federal Credit Union's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Insurance industry.
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Ranked Navy Federal Credit Union Customer Satisfaction the Highest
Ranked Navy Federal Credit Union Customer Satisfaction the Lowest
Navy Federal Credit Union Customer Satisfaction Score by Gender
Female customers rated Navy Federal Credit Union's Customer Satisfaction score 2 points higher than Male customers.
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31 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 19% | |
Very Dissatisfied | 44% |
33 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 13% | |
Very Dissatisfied | 48% |
Navy Federal Credit Union Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Navy Federal Credit Union's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
26%
Satisfied
7%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
18%
Very Dissatisfied
46%
CSAT according to Hispanic or Latino
Navy Federal Credit Union's Customer Satisfaction (CSAT) score was rated 45% according to Hispanic or Latino users and customers.
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45 / 100
Very Satisfied
39%
Satisfied
6%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
39%
CSAT according to African American/Black
Navy Federal Credit Union's Customer Satisfaction (CSAT) score was rated 30% according to African American/Black users and customers.
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30 / 100
Very Satisfied
24%
Satisfied
6%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
45%
CSAT according to Asian or Pacific Islander
Navy Federal Credit Union's Customer Satisfaction (CSAT) score was rated 42% according to Asian or Pacific Islander users and customers.
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42 / 100
Very Satisfied
29%
Satisfied
13%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
8%
Very Dissatisfied
29%
CSAT according to Native American
Navy Federal Credit Union's Customer Satisfaction (CSAT) score was rated 56% according to Native American users and customers.
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56 / 100
Very Satisfied
45%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
22%
CSAT according to Other
Navy Federal Credit Union's Customer Satisfaction (CSAT) score was rated 21% according to Other users and customers.
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21 / 100
Very Satisfied
14%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
59%
Navy Federal Credit Union Customer Satisfaction Score by Age
Navy Federal Credit Union's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 77% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 35% | |||||||||||||||
| 41-45 | 28% | |||||||||||||||
| 46-50 | 43% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 29% | |||||||||||||||
| 61-65 | 24% | |||||||||||||||
| 66+ | 24% |
Navy Federal Credit Union Customer Satisfaction Score by Usage
Navy Federal Credit Union's Customer Satisfaction score was rated the highest by customers who have used Navy Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Navy Federal Credit Union Customer Satisfaction Score by Industry
Navy Federal Credit Union's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Insurance industry customers.
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{
"title": "Navy Federal Credit Union Customer Satisfaction Score by Industry",
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"scoreClassName": "",
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},
{
"label": "Construction",
"groupId": 510,
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"groupId": 511,
"score": 27,
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"label": "Education",
"groupId": 515,
"score": 41,
"stars": 0,
"csatScore": 41,
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"scoreClassName": "",
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},
{
"label": "Environmental Services",
"groupId": 516,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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"label": "Government and Public Policy",
"groupId": 521,
"score": 31,
"stars": 0,
"csatScore": 31,
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"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 37,
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},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Marine",
"groupId": 534,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Marine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 31,
"stars": 0,
"csatScore": 31,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 31
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Real Estate",
"groupId": 554,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Religious Institutions",
"groupId": 556,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Religious Institutions customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Restaurants",
"groupId": 558,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Transportation",
"groupId": 567,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Navy Federal Credit Union's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
}
]
}Navy Federal Credit Union Customer Satisfaction vs. Competitors
Compared to its competitors, Navy Federal Credit Union's Customer Satisfaction score is rated right above USAA, and is preceded by Alliant Credit Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Movement Mortgage | 100% |
| Alliant Credit Union | 46% |
| Navy Federal Credit Union | 38% |
| USAA | 31% |
| Allied Federal Credit Union | 0% |
| Freedom Credit Union | 0% |
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Navy Federal Credit Union Customer Service
2.5/5
Navy Federal Credit Union has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Navy Federal Credit Union's Customer Service
Address
820 Follin Lane SE, Vienna, VA 22180
Website
http://www.navyfederal.org
Phone Number
(888) 842-6328
Navy Federal Credit Union's Social Links
Quick Insights into Navy Federal Credit Union Customer Service
Navy Federal Credit Union's Customer Service score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Telecommunications industry.
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Ranked Navy Federal Credit Union Customer Service the Highest
Ranked Navy Federal Credit Union Customer Service the Lowest
Navy Federal Credit Union Customer Service Score by Gender
Navy Federal Credit Union's Customer Service score was rated 2.3 by both Female and Male customers on Comparably.
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Male
2.3/5
Female
2.3/5
Navy Federal Credit Union Customer Service Score by Ethnicity
Navy Federal Credit Union's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 3.1 | Native American | 3.1 |
Other 1.8 | Other | 1.8 |
Navy Federal Credit Union Customer Service Score by Age
Navy Federal Credit Union's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.3 | 26-30 | 3.3 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.8 | 46-50 | 2.8 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.9 | 66+ | 1.9 |
Navy Federal Credit Union Customer Service Score by Usage
Navy Federal Credit Union's Customer Service score was rated the highest by customers who have used Navy Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Navy Federal Credit Union Customer Service Score by Industry
Navy Federal Credit Union's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Telecommunications industry customers.
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Navy Federal Credit Union Customer Service vs. Competitors
Compared to its competitors, Navy Federal Credit Union's Customer Service score is rated right above Alliant Credit Union, and is preceded by USAA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Movement Mortgage | 5/5 |
| USAA | 3.3/5 |
| Navy Federal Credit Union | 2.5/5 |
| Alliant Credit Union | 2.4/5 |
| Allied Federal Credit Union | N/A |
| Freedom Credit Union | N/A |
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Navy Federal Credit Union as an Employer
4.1/5
Navy Federal Credit Union has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
CEO of Navy Federal Credit Union
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Navy Federal Credit Union scored a -24 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Navy Federal Credit Union would recommend the brand to a friend. ENPS measures how likely Navy Federal Credit Union employees would recommend working at Navy Federal Credit Union to a friend.
Net Promoter Score
-24
NPS Score
| 34% | Promoters |
|---|---|
| 8% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
