Newrez LLC Employee Reviews | Comparably
Newrez LLC Claimed Company
Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008 and licensed to lend in 50 states, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. Newrez’s servicing business consists of its performing loan servicing division, Newrez Servicing, and its special servicing division, Shellpoint Mortgage Servicing. Newrez also has several affiliates that perform various services in the mortgage and real estate industries. These include Avenue 365 Lender Services, LLC, a title agency, and E Street Appraisal Management LLC, an appraisal management company. Newrez is member of the New Residential read more
EMPLOYEE
PARTICIPANTS
205
TOTAL
RATINGS
1685
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Newrez LLC Employee Reviews

Out of 214 Newrez LLC employee reviews, 33% were positive. The remaining 67% were constructive reviews with the goal of helping Newrez LLC improve their work culture. The Finance team, with 82% positive reviews, reports the best experience at Newrez LLC compared to all other departments at the company.

What do you like best about the leadership team?

Leadership Reviews

All Good All Good All Good

Review from Finance Dept

We have open lines of communication and value team members input.

Great training. Great people. Great pay

Approachable, they listen even if their hands are tied.

Unfortunately, I cannot provide any positive feedback here.

What does the leadership team need to get better at?

Leadership Reviews

Getting business staff to do their assigned work items instead of pushing questions to business management. Business manager openly accuses developers, damaging credibility of developers, of breaking software systems already tested and approved by peers, technology managers without all the facts.

Have Diversity at the top and not just one Southeast Asian or African American just so they can claim they are an EEO employer and get government subsidies but walk the walk. Don't claim that you are inclusive or DEI when it was never the case.

Wake up and actually manage

Actually empower employees, and provide the necessary training to help them succeed. Stop trying to make up metrics that don't apply, and listen to your emplyees. Management will mask or not concey these issues to the higher ups, and nothing positive happens. Feedback loops are also crap.

Clear and professional communication. Improve work atmosphere, so employees feel their contribution matters.

What is the best part about your compensation package?

Compensation Reviews

Base pay and bonuses are good

All Good All Good All Good

Review from Finance Dept

The Paid time off given.

HSA, ease of use of the HR benefits system.

That is hard to say because like most companies nowadays, they find ways to demand more from you while providing subpar compensation packages even after previously claiming the company is doing well.

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Parental leave needs to be reevaluated to meet modern standards

The medical benefits are expensive.

Better management better better we

I know that I'm paid at about 80% of the market rate. I also feel completely overworked all the time. Bringing my compensation up to the industry average (or above) and hiring more people to distribute work would make the job seem reasonable.

everyone wants to make more money. I would like less expensive insurance

What are some of the best things about your team?

Team Reviews

All Good All Good All Good

Review from Finance Dept

Co-workers are great. Lacking in clear goals and plans by management

Wlling to help in a team environment

We communicate really well with each other.

experience, comraderie, always someone that can help

What do your coworkers need to improve and how could you work together better?

Team Reviews

HR department are useless fat house wives that are answering their phone in their kitchen as if you're trying to sell them a vaccum. They dont do anytihng for you when it comes to the abusive sales managers bashing you and embarassing you infront of your peers. and threatening to fire you, tell ever

Review from Finance Dept

The.company hires young.people with.very very little training.

My coworkers are doing the best they can under the same stressful circumstances. For any of us to be better, we need to be able to work at a rate that is actually sustainable.

What is most positive about the culture and environment at your company?

Environment Reviews

All Good All Good All Good

Review from Finance Dept

The team is positive but the industry as a whole is negative right now

There's a lot of good will and genuine caring for others at the company. Everyone wants everyone to succeed (for the most part)

the people, the system and the products

People care and want to do best for our customers

What needs to change to make the company culture better?

Environment Reviews

Better management and better background checks because my manager background he shouldn't be working with people financial records

Better background check I found my manager has a record and is employed there and has access to people mortgage information and personal information as well.. house office needs some cleaning up and better management...

Strive to set realistic goals from the beginning. You've trained your entire staff that the deadlines you set are unrealistic and they must determine a realistic timeline and drive towards that whole yes'ing leadership that their fake date will happen until it's too late.

Morale is at an all time low. It may be too late to save but efforts need to be made immediately to try to retain the few people left. Employee retention appears to be of no concern to leadership.

Better training bad company again

What did you like most about the interview process?

Interviews Reviews

I liked that there was only one interview

All Good All Good All Good

Review from Finance Dept

It was done efficiently and interviewer asked good questions

A few times met with management.

They seemed so nice and sincere, painted a rosy picture on the future direction.

What would you improve about your company's interview process?

Interviews Reviews

Get people who understand the mortgage process

What makes you most happy at work?

Outlook Reviews

All Good All Good All Good

Review from Finance Dept

The support of my team from top to bottom.

ability to work from anywhere, great manager

My manager is amazing! he cares about us and our company

Money and Quality of the work

What's going wrong and how can it be improved?

Outlook Reviews

Due to terrible management, this is not a company interested in retaining talent, or the success of their employees.

Many competitors focus on the customer's experience. You don't compete at that level and you will continue to lose until you do.

Fyck this company horrible horrible

Lack of accountability, stop retaliating and threatening behavior.

I was told coming aboard the directors monitor all in order to remove jobs, like a chopping block.

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of Newrez LLC yet.
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What would you most like to see improved at your company?

Outlook Reviews

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