Newrez LLC – My mortgage loan was sold to NewRez last year and it has been the worst experience. Their website and app never work, you cannot get a hold of any customer service. They have raised my monthly payment and have not been able to provide any documentation for why for months. Avoid if at all possible.
Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008 and licensed to lend in 50 states, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. Newrez’s servicing business consists of its performing loan servicing division, Newrez Servicing, and its special servicing division, Shellpoint Mortgage Servicing. Newrez also has several affiliates that perform various services in the mortgage and real estate industries. These include Avenue 365 Lender Services, LLC, a title agency, and E Street Appraisal Management LLC, an appraisal management company. Newrez is member of the New Residential read more
My mortgage loan was sold to NewRez last year and it has been the worst experience. Their website and app never work, you cannot get a hold of any customer service. They have raised my monthly payment and have not been able to provide any documentation for why for months. Avoid if at all possible.