NVIDIA FAQs

ID 4777

What is the difference between NVIDIA Standard and DCH Display Drivers?Functionally, there is no difference between NVIDIAs Standard and DCH drivers. While the base core component files remain the same, the way DCH drivers are packaged and installed differs from previous (Standard) drivers. When directly comparing the two driver types, the DCH driver package has a smaller size and a faster installation time than the Standard package.

Which versions of Windows 10 supports NVIDIA DCH Display Drivers?NVIDIA DCH Display Drivers are supported on Windows 10 x64 April 2018 Update (Version 1803 OS Build 17134) and later versions.

My Windows 10 PC has NVIDIA Standard Display Drivers installed. Can I download and install NVIDIA DCH Display Drivers from NVIDIA.com?No. NVIDIA DCH Display Drivers cannot be over-installed on top of NVIDIA Standard Display Drivers. We recommend users download drivers through GeForce Experience which will detect your display driver type and download the appropriate version. If you try to install the NVIDIA Control Panel app from the Microsoft Store on a PC that has NVIDIA Standard Drivers, you will see the error message below: https://www.microsoft.com/en-us/p/nvidia-control-panel/9nf8h0h7wmlt?activetab=pivot%3Aoverviewtab

My Windows 10 PC has NVIDIA DCH Display Drivers installed. Can I download and install NVIDIA Standard Display Drivers from NVIDIA.com? No. NVIDIA Standard Display Drivers cannot be over-installed on top of NVIDIA DCH Display Drivers. We recommend users download drivers through GeForce Experience which will detect your display driver type and download the appropriate version.

How can I tell which NVIDIA Windows Driver Type is installed on my PC? To confirm the type of system you have, open the NVIDIA Control Panel -> select System Information from the bottom left hand corner -> locate Driver Type. The text that follows will show if the driver type isDCHorStandard.

I uninstalled the NVIDIA DCH Display Drivers and NVIDIA Control Panel and then proceeded to download and install the latest driver from NVIDIA.com. Once the driver installation was completed, I am not longer seeing the NVIDIA Control Panel. The NVIDIA DCH Display Driver will install the base display driver components but the hardware support apps (NVIDIA Control Panel) must be reinstalled from the Microsoft Windows Store manually. You may download the NVIDIA Control Panel for NVIDIA DCH Display Drivers from the URL below:

Please note: Reinstallation of the NVIDIA Control Panel is only necessary if you manually uninstall the NVIDIA Control Panel. If you are performing a clean install of Windows 10 x64 on a system which came preloaded with NVIDIA DCH Display Drivers, Windows Update will download and install both the NVIDIA DCH Display Driver and NVIDIA Control Panel automatically once you connect to the internet.

After updating my NVIDIA DCH display driver, I am no longer to open the NVIDIA Control Panel. When I attempt to open the NVIDIA Control Panel, I get an error message "NVIDIA Driver is not installed on your system".

The NVIDIA Control Panel app from the Microsoft Store may periodically get updated. If you are seeing the message above, it likely means the latest NVIDIA Control Panel app was not updated to the latest version from the Microsoft Store during the driver update process.

How to fix it:

From the Windows Start Menu, open theMicrosoft Storeapp.

In the search field on the top right-hand corner, type "NVIDIA Control Panel" until the search as you type result shows the NVIDIA Control Panel app as shown in the screenshot below. Once it appears, proceed to click on it to bring up the page. Note: If you accidently clicked on the search icon after typing"NVIDIA Contol Panel", the Windows Store search results will show you several other games and apps. You will find the NVIDIA Control Panel under the Apps section.

From here it should automatically start updating the NVIDIA Control Panel app. If it does not, you may manually update the app.

Once completed, you should be able to open the NVIDIA Control Panel.

I have NVIDIA Standard Display Drivers installed in my PC. Should I install the NVIDIA Control Panel from the Microsoft Store?No. The NVIDIA Control Panel available from the Microsoft Store is designed for use with NVIDIA DCH Display Drivers only.

ID 4733

I am unable to install/launch the NVIDIA Control Panel app from the Microsoft Windows Store

The NVIDIA Control Panel app is automatically installed from the Windows Store with select PCs during driver installation. Manual installation from the Microsoft Store is not necessary. Windows update service needs to be running for store app to get downloaded during driver installation. Minimum system requirements for the NVIDIA Control Panel app are listed below:

NVIDIA GPU with DCH1driver installed Microsoft Windows 10 Fall Creators Update or later (17134 build or higher) X64 CPU

If the NVIDIA Control Panel is not installed during the installation of an NVIDIA DCH display driver, you may manually install it from the Microsoft Store from the URL below:

https://www.microsoft.com/store/apps/9NF8H0H7WMLT

1To check which display driver type is installed, right-click over the Windows desktop -> select NVIDIA Control Panel -> click on the System Information link on the bottom left hand corner of the NVIDIA Control Panel -> look at text that follows Driver Type. You should see one of the following:

DCH StandardFor driver typeStandard, there is no need to download NVIDIA Control Panel app from the MicrosoftStore app.

https://www.microsoft.com/en-us/p/nvidia-control-panel/9nf8h0h7wmlt?activetab=pivot%3Aoverviewtab

Please note: If you uninstall theNVIDIA Control Panelapp from the WindowsSettings -> Apps -> Apps & features, Windows will not automatically download and reinstall the NVIDIA Control Panel app the next time you upgrade your NVIDIA display drivers. You must download the NVIDIA Control Panel app manually from the Microsoft Store app.

To reinstall the NVIDIA Control Panel app, open the Microsoft Store app -> click on the three dots on the top right hand corner -> select My Library. Search for NVIDIA Control Panel and click on the Install button. You may need to logon using your Microsoft account into the Microsoft Store app to see the NVIDIA Control Panel in My Library.

The NVIDIA Control Panel app from the Microsoft Store may periodically get updated. If you see the message below when you try to open the NVIDIA Control Panel, it likely means the latest NVIDIA Control Panel app was not updated to the latest version from the Microsoft Store during the driver update process.

How to fix it:

First we need to confirm that the NVIDIA Control Panel app is still installed. Click on the Start icon on the taskbar to bring up the Start menu. Click on Settings icon to bring up the Settings page.

Click onApps->Apps & Features. Locate "NVIDIA Control Panel". If you see it listed, then the next step is to manually upgrade the version. First uninstall theNVIDIA Control Panelas shown below.

Once the NVIDIA Control Panel has been removed from your system, open the URL below to download the latest version of the NVIDIA Control Panel:

Once completed, you should be able to open the NVIDIA Control Panel.

Answer ID 4811

You can find a complete list of keyboard shortcuts by opening the in-game overlay and navigating to Settings > Keyboard shortcuts.

Keyboard Shortcut

Windows

macOS

Open/Close the Share In-Game Overlay (IGO)

Ctrl+G

command()+G

Save a screenshot

Ctrl+1

command()+1

Toggle Instant Replay on/off

Ctrl+Shift+0

command()+shift+0

Save last [user defined] mins/seconds recorded

Ctrl+0

command()+0

Toggle Record on/off

Ctrl+9

command()+9

Toggle Microphone on/off

Ctrl+M

command()+M

Answer ID 4920

The Image Sharpening filter that was first released in NVIDIA Freestyle has now been added to the NVIDIA Control Panel. This addition provides an easy one-click method of applying Image Sharpening globally to all DirectX 9, 10, 11 and 12 games (Vulkan and OpenGL is coming soon in a future driver). Like the Freestyle filter, sharpness can be adjusted on a per-game basis, or you can apply it globally for all supported titles.

How to Enable Image Sharpening:

To set up image sharpening globally for all games, go to the NVIDIA Control Panel > Manage 3D Settings > Global Settings

How to Enable or Disable Image Sharpening on a per app basis.

To enable or disable image sharpening for a specific game, go to the NVIDIA Control Panel > Manage 3D Settings > Program Settings. Simply select the game youd like the modify from the drop-menu and apply the desired settings. This overrides the global image sharpening setting.

If you are unable to find the program, click on Add and choose the desired application, and Add Selected Program

How to Enable GPU Upscale

You can use your GPU to render at a lower resolution and scale to native for higher performance. To set up image sharpening globally for all games, go to the NVIDIA Control Panel > Manage 3D Settings > Global Settings > Image Sharpening > and select "GPU Scaling"

Once upscaling is enabled, all resolutions at or below your native resolution will be upscaled by the GPU. For instance, if you have a 2560x1440 display, but set your game resolution to 1920x1080 because the game is too demanding for your current GPU, well upscale the games graphics to 2560x1440 using a high-quality scaler, and then add a dose of sharpening to improve clarity of upscaled images.

Answer ID 4911

All SHIELD TV devices are able to play most of the games available to Android TV on the Google Play store as well as play streamed games from GeForce NOW.

Advanced Android games are games developed for SHIELD TV by partnersor by our own Lightspeed Studios including AAA titles converted to SHIELD.

A smaller collection of Advanced Android games are only available on the following SHIELD TV models

SHIELD TV (2015/2017)

SHIELD TV Pro (2015/2017/2019)

This collection includes:

Borderlands 2

Borderlands: The Pre-Sequel

Contrast

Doom 3

Half-Life 2 + Episodes

Metal Gear Rising: Revengeance

Metal Gear Solid 2

Metal Gear Solid 3

Portal

Resident Evil 5

Super Mega Baseball

The Witness

Tomb Raider (2013)

Ultimate Chicken Horse

Answer ID 4915

This is a known issue we are actively working on.

For now, you can work around the issue by following these instructions

1. Open Settings > Device preferences> Display & sound > Advanced Sound Settings > Available Formats

2. Select manual mode

3. Enable AC-3

4. Disable EAC-3 and Atmos

You should now be able to hear surround sound from your soundbar or receiver

Answer ID 4908

The latest SHIELD Experience adds a beta feature allowing users to set their display frame rate to match the content. For most users, this feature is not needed, however, if you are sensitive to judders caused by mismatchedframe rates, this feature may help.

This feature is in beta. This feature may cause stability issues or may not be available on certain apps.

Instructions:

AddMatch frame rate(beta)setting to Quick settings (Settings > Device preferences > System > Customize Quick Settings)

Launch app and begin playing video

Press theSettingbutton to access Quick settings (video must be visible in the background)

SelectMatch frame rate(beta)

You may see brief screen blanking as your display refresh rate becomes adjusted. Your display refresh rate will automatically be reverted once playback has stopped.

IMPORTANT TIPS:

PLEX and KODI already support automatic frame rate matching on SHIELD. This feature should not be used with those apps

Match Frame Ratecan be assigned to be used with the customizable settings button. This should be used

If you use this feature frequently

If an app does not allow video playback when Quick settings is displayed

When watching Live TV content (YouTube TV,Sling, etc) commercials may be played at a different refresh rate than the video, causing the display refresh rate to be refreshed

Answer ID 4914

NVIDIA does not recommend any particular microSD card manufacturer. We recommend SD cards capable of 10MB/s sequential write speed or faster. This includes microSD cards with the following ratings

Speed class 10

UHS speed class 1

Video speed class 10

Answer ID 4912

TROUBLESHOOTING SHIELD

Before using this troubleshooting guide, make sure that your SHIELD isupdated with the latest system update, available automatically if your SHIELD is connected to the Internet.

If you are unable to resolve the issues you are having with the troubleshooting steps in this guide, you may find a resolution in the GeForce Experience Forums >SHIELDsection.

If you are still unable to resolve the issues you are having, please contact NVIDIA support.

CONNECTING AND ACCESSORY ISSUES

My SHIELD remote/controller won't connect with SHIELD.

If your SHIELD Remote won't connect with your SHIELD TV, follow these instructions to connect SHIELD remote.

My SHIELD remote/controller fails to apply a software update.

If your SHIELD Remote fails to apply a software update, your SHIELD Remote battery may need to be replaced or recharged. To check to see if your SHIELD accessory is sufficiently charged, from settings selectSHIELD accessories http://shield.nvidia.com/routers and look for your accessory in the list. If it has the message "Battery: Good" underneath it, then your SHIELD Remote is sufficiently charged to receive a software update.

My Bluetooth accessory won't connect with SHIELD.

If your Bluetooth accessory won't connect with your SHIELD TV, try the troubleshooting steps below.

Turn your Bluetooth device off, then turn it back on.

Restart your SHIELD TV.

NOTEConnecting file transfer Bluetooth devices such as smartphones, tablets and laptops to SHIELD is not supported.

My SHIELD controller does not power on after charging it.

If your controller is not turning on after charging it, follow these steps:

Press and hold the NVIDIAbutton for 20 seconds and release.

Press the NVIDIAbutton.

AUDIO & VIDEO ISSUES

I'm not hearing any sound.

If there's no sound when you're using your SHIELD TV, try the troubleshooting steps below. Try playing a video or song after each step to see if your sound is working.

If you are using a monitor, check that your monitor has an audio output. Many monitors do not have audio output, and require headphones or speakers.

Check that your TV's sound or AV receiver isn't muted.

Check that Android volume isn't muted. Increase the volume on your SHIELDController or Remote.

If you're using SHIELD TV with a separate AV receiver, check that the TV is connected to the AV receiver properly. If you hear sound from the TV but not the receiver, there may be an issue with the connection.

Some HDMI to DVI/VGA adapters may not support audio. If possible, connect your SHIELD TV to an HDMI port on your TV without using an adapter.

Try using a different HDMI input on your TV for your SHIELD TV. Many TVs have several HDMI ports.

If you are using headphones plugged into SHIELDController or SHIELD Remote, you will be unable to hear AC3 and Dolby audio formats.

Update to the latestSHIELD system updateand receiver firmware.

Restart your SHIELD.

I don't see Dolby Atmos available in Netflix.

Make sure your Netflix subscription is the highest version (allows 4 screens and UHD content)

Make sure you have a Dolby Atmos capable sound system connected to your SHIELD

VerifyDolby audio processingis enabled inSettings > Device preferences > Display & Sound > Advanced sound settings

Make sure Atmos is detected inSettings > Device preferences > Display & Sound > Advanced sound settings > Available formats

I'mnot hearing surround sound when connecting my receiver/soundbar over HDMI-ARC/OpticalMake

Make sure your AVR/Soundbar supports Dolby Digital (AC-3)

Make sure your TV is set to passbitstreamaudio out of HDMI-ARC or Optical

Make sure Dolby audio processing is enabled inSettings > Device preferences > Display & Sound > Advanced sound settings

Make sure ONLY Dolby Digital (AC-3) is enabled inSettings > Device preferences > Display & Sound > Advanced sound settings > Available formats

My screen is blank.

If there's nothing on the screen when you try to use your SHIELD TV, try the troubleshooting steps below.

Check that your SHIELD TV is plugged in all the way. Check the power cord and HDMI cable.

Check that your TV is turned on. The green light will be illuminated if SHIELD TV is on.

Check that your SHIELD TV isn't in sleep mode.

Check that your TV's source input matches the HDMI port where your SHIELD TV is plugged in. HDMI ports are usually labelled on the back or side of a TV. Keep changing your TV input source until you get to the HDMI input with SHIELD TV on it.

Try using a different HDMI port. Connect your SHIELD TV to a new HDMI port, and change the source or input on your TV to match the new port.

Try using a different HDMI cable. High Speed HDMI cables and HDMI cables shorter than 3m are recommended.

Check that your TV has an HDCP-compatible HDMI port. Some content requires HDCP.

Update to the latestSHIELD system updateand TV firmware.

Some HDMI to DVI adapters may not support video. If possible, connect your SHIELD TVto an HDMI port on your TV without using an adapter.

Restart your SHIELD

My seeing instabilites/static/snow on my screen.

This is generally due to the quality of the HDMI cables used. In most cases, replacing your HDMI cables with high speed cables will resolve this issue. If you are connecting your SHIELD to your TV through a soundbar or reciever, you may need to replace both cables.

I'm unable to set my TV to Dolby Vision mode, but I'm able to play HDR10 content fine.

Dolby Vision communicates video to your TV over HDMI at a higher data rate than even HDR10 video. If you are failing the Dolby Vision cable check, it is generally due to the quality of the HDMI cables used. In most cases, replacing your HDMI cables with high speed cables will resolve this issue.

I have a Dolby Vision capable TV but, I don't see Dolby Vision options available in my "Resolution" options.

Check if you are connected to your TV through a soundbar or reciever. If your reciever does not support Dolby Vision capable mode (12-bit YUV) then SHIELD will not be able to stream Dolby Vision content to your TV. You may want to connect your SHIELD directly to your TV.

Video frame rate is very low.

Refer to Optimize Video Performance.

GOOGLE PLAY ISSUES

Refunds for Google Play content

Refund policies for content you bought on Android TV depend on the type of content.

Learn more about the detailed refund policy for each type of content offered on Google Play.

Prevent accidental or unwanted purchases on Android TV.

You can use password protection on the Google Play Store appto help prevent accidental or unwanted purchases on your Android TV. Your password is the same as what you use to sign in to Gmail or Google Play on your computer.

Learn more about how to prevent accidental or unwanted purchases.

Update your Google Play payment method.

You can change your payment method or add a new one before making purchases on Google Play. Here's how you can change your payment method using your Android TV.

NETWORKING ISSUES

My SHIELD won't connect to Wi-Fi.

Here are some troubleshooting steps if your SHIELD TV won't connect to the Internet.

If your Wi-Fi network appears on the SHIELD

If you see your Wi-Fi network listed but can't connect, try the following:

Ensure that your SHIELD TV is not connected to your network via Ethernet. An Ethernet connection automatically disables Wi-Fi networking.

Make sure you're using the correct network password.

Restart your SHIELD.

Check if other devices can connect to the Wi-Fi network you're using. If not, there may be an issue with the router.

If your router is having issues in general, update your router firmware.

If you're using a Wi-Fi network at a business, hotel, or school, you may have trouble connecting. Networks at these locations don't always work with SHIELD TV. Contact the people in charge of the Wi-Fi network for assistance.

If your Wi-Fi network does not appear on the SHIELD

If you don't see your Wi-Fi network listed, your network name (SSID) may be hidden.

NOTEIf you are setting up your SHIELD for the first time, when you get to the Wi-Fi network as part of on-screen setup, start at Step 4 below.

Here's how to add a hidden network:

From your SHIELD TV settings, selectNetwork Settings.

SelectWi-Fi.

Find or selectAdd new network.

Enter the network name (SSID) and other security details, if needed.

My SHIELD won't connect to Ethernet.

Here are some troubleshooting steps if your SHIELD TV won't connect to the Internet.

On your SHIELD TV Home screen, check that theNetwork SettingsEthernet symbol appears:.

Check that your Ethernet cable is connected from your SHIELD TV to your router or Ethernet port.

Make sure your Ethernet is enabled in SHIELD networks settings

GEFORCE NOW ISSUES

Network test detected a "Poor network" or "Network error."

This generally happens because of poor networking. For improving your GeForce NOW experience see this article on improving your network connection.

For an amazing GeForce NOW experience, we recommend the following:

Internet connection with at least a 10 Mbps download speed

Home network with 60 ms or less ping time to a GeForce NOW server.

I have all the requirements to run GeForce NOW. However, sometimes the GeForce NOW network test allows me to play GeForce NOW, and sometimes it doesn't. Why is this?

GeForce NOW performs a network test each time you launch the app to determine your current network performance. There may be problems with your network at different times during the day. You should contact your Internet Service Provider (ISP) to see what you can do to improve it.Also, check to see whether you have an NVIDIA GameStream-Ready 5 GHz Wi-Fi router:

I was idle and GeForce NOW disconnected me from my game. Can I log back onto GeForce NOW and rejoin my game where I left off?

Yes, your last game state will be saved. You can start another game session and load one of your saved games.

Why am I getting a message, "You have reached the session time limit and will be terminated in 5 minutes" when playing GeForce NOW?

GeForce NOW allows you to play a single game session up to 2 hours. After that you will be disconnected from GeForce NOW. If you receive this message we recommend you save your game immediately. You can then start another game session and load one of your saved games.

I'm experiencing a lot of audio cracking, audio cutoff, orvideo stuttering.

Please make sure you meet the network requirements to run GeForce NOW.

Internet connection with at least a 10 Mbps download speed

Home network with 60 ms or less ping time to a GeForce NOW server.

GeForce NOW network test detected a "Poor WiFi" or "Poor WiFi Signal."

This error message indicates some problems with your Wi-Fi router. Here are some suggested steps to improve it:

Make sure you are connecting to your router at 5 GHz mode. Newer routers allow users to connect at 2.4 GHz and 5 GHz. The router's settings menu should allow you to set up a separate SSID for 5 GHz mode.

Use an NVIDIA GameStream-ready 5 GHz Wi-Fi router. These products have been tested to work withGeForce NOW.

Move closer to your Wi-Fi router.The farther away you are from your router, the lower the signal, which will degrade your Wi-Fi performance.

Try to get better line of sight to your router. Obstacles inside your home, such as walls and floors, can affect Wi-Fi performance.

If there is network interruption can I rejoin my game where I left off?

Yes. If you reconnect within five minutes to the GeForce NOW server, you will rejoin your game where you left off.

OTHER HARDWARE ISSUES

SHIELD System Upgrade failed to install.

If a SHIELD system upgrade fails to install, it may be due to the download of the upgrade image being corrupted. One way to resolve this is to delete the local data for the update fromthe device, forcing it to download a fresh copy. To do so, use any file explorer app (such as ES File Explorer) todelete the OTAfolder located in: Local\NVIDIA\App\OTA. After this folder is deleted, reboot the device, then retry the download and installation of the update.

SHIELD won't wake up.

If your TV screen is blank, your SHIELD TV may be on, but stuck in sleep mode. You'll see a light on the top of your SHIELD TV if your device is on.

If your SHIELD is not waking up, check your power connections.Unplug your power cable, wait 10 seconds and plug the power cable back into your SHIELD.

My SHIELD ran out of space.

If you have a lot of apps or games on your SHIELD TV, you may run out of storage space. If you are out of space on your device, you'll get a notification the next time you try to install a game or app from the Play Store.

If you run out of space but you'd like to install new apps or games, you have to uninstall some of your other apps or games or elseattach an external hard drive.

Here's how to uninstall apps or games:

On the SHIELD TV Home screen, navigate to your app and press and hold the select button.

Press down on the D-pad until the app hovers over the "uninstall" region.

Press select again to complete the uninstallation.

Answer ID 4822

By default, there is no limit set on how much storage NVIDIA Highlights will use. If you'd like to set a limit so you don't use too much disk space, enable "Disk Space Limit" from the in-game overlay. With the limit enabled, you can only store a maximum of 500MB of video.

Answer ID 4820

Highlights captured on one system are not compatible with the other due to incompatible standards. As an alternative, VLC version 3.0 or later may be used on either system, but you may still encounter window size changes during playback due to resolution changes. This can be prevented in the options for the application or playing the clip in fullscreen.

Answer ID 4810

Highlights are automatically enabled by default for supported games. Simply select a Highlights enabled game and hit play.

The in-game overlay can be opened withAlt+Shift+ZonWindowsorCmd+Shift+ZonMacto view your Gallery and content related settings.

Answer ID 4812

The following games support Highlights and are available to play on GeForce NOW:

ATOM RPG

Crossout

The D.R.G. Initiative

Dirty Bomb

ELEX

Fortnite

GRIP

HITMAN 2

Insurgency Sandstorm

Island of Nyne: Battle Royale

Kingdom Come: Deliverance

Metal Gear Survive

NioH

Phantom Doctrine

PLAYERUNKNOWN'S BATTLEGROUNDS

Project Winter

Shadow of the Tomb Raider

War Thunder

Will to Live Online

You can see the complete list of games that support Highlights. (Select "Highlights" in the dropdown.) Please note that not all games on this site are available on GeForce NOW.

Answer ID 4813

Games that support Highlights automatically capture key moments, clutch kills, and match-winning plays, ensuring that your best gaming moments are automatically saved. For games that do not support automatic Highlights, you can still record instant replays of your last few moments of gameplay, manual video recordings, or screenshots.

Answer ID 4814

NVIDIA Highlight videos are encoded in H.264 and saved as MP4 files

Answer ID 4815

At this time Highlights does not work on SHIELD TV. We will let you know when it is available.

Answer ID 4816

On Windows, your Highlights Gallery will be stored in:

\Users\[username]\Videos\NVIDIA\GeForce NOW/[game]

On macOS your Highlights will be stored in:

/Users/[username]/Movies/NVIDIA/GeForce NOW/[game]

Answer ID 4817

At this time Highlights does not support cloud drive storage.

Answer ID 4818

Highlights capture, manual recording and instant replay functions require minimal amounts of system resources. If you experience degraded game streaming, you should attempt to stop all capture functions and disable Highlights capture in Settings -> Highlights -> Capture highlights control. You can check that Highlights is active by checking for the presence of an on-screen icon when games start.

Answer ID 4819

This issue can be avoided by reassigning one of the applications default Open In-Game Overlay hotkey. For example you can change GeForce Experiences default hotkey to Ctrl+Alt+Z.

Answer ID 4821

To minimize the impact of Highlights on the streaming game, we do not transcode the incoming game stream to a constant, fixed resolution. As network conditions change, the Highlights that are generated may contain video resolution switches. The resolution switches will not have any effect when played with the default media player from the operating system they were recorded on, or sharing them on 3rd party upload sites or social media applications.

Answer ID 4728

Issue:

When in Windowless Fullscreen or Windowed mode, the game may freeze when user invokes GeForce Experience in-game overlay Alt+Z. User would need to quit and restart the game.

Resolution:

NVIDIA has released an update to address this issue. Open up Settings in GeForce Experience and select Enable Experimental Features. You can also download the updated client here.

4K TVs are becoming very popular and 4K content is growing quickly including High-Dynamic Range (HDR). Here are the most popular apps that support 4K streaming:

- Netflix (4K HDR)- Prime Video (4K HDR)- YouTube and YouTube Kids (4K)- Google Play Movies & TV (4K)

Media Players like Plex, Kodi, VLC, MX Player, and the preinstalled Photos & Video appMake sure your subscription account level support 4K streaming. For Netflix, this requires the premium account. HDR gaming is also available now with NVIDIA GameStream.

Answer ID 4338

Yes, go to Settings -> System -> LED brightness

Answer ID 4732

WHAT SHIELD TV PRODUCTS ARE AVAILABLE TODAY?

- SHIELD TV which comes with a SHIELD remote

- SHIELD TV Gaming Edition which comes with a SHIELD remote and a SHIELD controller

WHERE CAN I BUY SHIELD TV?

Order directly from NVIDIA or from these partners.

UK:

NVIDIA Store

Amazon

Currys/PC World

Sweden:

NVIDIA Store

Elgiganten

Finland:

NVIDIA Store

Gigantti

Norway;

NVIDIA Store

Elkjop

Denmark:

NVIDIA Store

Elgiganten

Netherlands:

NVIDIA Store

MediaMarkt

Coolblue

Czech Republic:

NVIDIA Store

Alza

WHAT COMES PRELOADED ON SHIELD TV?

SHIELD TV ships with Android TV and a suite of Google Apps, including Google Play, which provides access to thousands of apps and a wide variety of streaming content. SHIELD is also preloaded with:

Netflix - Watch thousands of TV shows, movies, and Netflix original programming on your TV.Prime Video - Stream thousands of popular movies and TV shows in up to 4K HDR.PLEX - Stream your video, music, and photo collection from your PC to your TV.PLEX Media Server - Host your entire catalog of digital media anywhere in the world.NVIDIA Games - Discover and play games on SHIELD including GeForce NOW games, exclusive Android games, and NVIDIA GameStream PC games.

BBC Iplayer - Enjoy BBC iPlayer exclusives and your favourite BBC programmes from the last 30 days.ITV Hub - Enjoy free catch-up telly from the last 30 days.BBC News - Get the latest breaking news from the BBC and our global network of journalists.BBC Sport - Watch exclusive live sporting events and catch-up on the latest video highlights, results and headlines.

HOW DO I UPDATE SHIELD TV?We make it fast and easy. All software updates are directly pushed to your SHIELD by NVIDIA. You'll see a notification in the recommendation row on the home screen when an update is available. Once you confirm, the system will automatically download and apply the update. You can also manually check for a System Update by going to Settings > Device > About > System Upgrade.

WHAT ACCESSORIES ARE AVAILABLE FOR SHIELD TV?There are three accessories available - the SHIELD controller, SHIELD vertical stand, and SHIELD remote. All SHIELD TVs include one remote. All accessories are available for purchase from NVIDIA.

WHAT DO I NEED TO SET UP SHIELD TV?You just need a TV that supports HDMI, an Internet connection (either Ethernet or Wi-Fi), and an HDMI cable. For 4K or HDR TVs, you will need an HDMI 2.0 compatible cable.WILL SHIELD WORK WITH MY TV?

SHIELD works with virtually any TV or display that supports HDMI. SHIELD TV can be plugged directly into your TV or receiver, depending on your preference.

Note: To output 4K Ultra HD or HDR content, your display must be capable of those features. If you are connecting your SHIELD TV to your 4K HDR TV through an AV receiver or sound bar, the AV receiver or soundbar must support HDMI 2.0 (with HDCP 2.2).

HOW DO I TURN ON SHIELD TV? DOES IT HAVE A POWER BUTTON?

SHIELD TV will turn on as soon as it is connected to the power supply included and automatically sleep to save power, or can be powered off manually from the Settings > About menu. There is no power button. The older SHIELD TV (2015) has a touch sensitive button on the lower right side with the NVIDIA logo.

CAN THE SHIELD CONTROLLER CONNECT AS A BLUETOOTH CONTROLLER TO OTHER ANDROID DEVICES OR TO GAMING PCS?

Yes. You can connect your new SHIELD Controller as a Bluetooth game controller to other Android devices.

WHAT APPS ARE SUPPORTED ON SHIELD TV?SHIELD supports thousands of apps and games. Learn more about apps here and games here

WHAT APPS SUPPORT 4K ULTRA HD CONTENT?

4K TVs are becoming very popular and 4K content is growing quickly including High-Dynamic Range (HDR). Here are the most popular apps that support 4K streaming:

- Netflix (4K HDR) - Prime Video (4K HDR) - YouTube and YouTube Kids (4K) - Google Play Movies & TV (4K)

Media Players like Plex, Kodi, VLC, MX Player, and the preinstalled Photos & Video app Make sure your subscription account level support 4K streaming. For Netflix, this requires the premium account. HDR gaming is also available now with NVIDIA GameStream.

WHICH TVS SUPPORT HDR10?

Many of the latest TVs from Samsung, Sony, Vizio, and LG support HDR10, advertised as "HDR"

WHY DOES MY TV OR RECEIVER TURN ON/OFF WHEN I TURN ON/OFF SHIELD TV?

SHIELD TV is configured by default to send CEC events to wake or sleep your TV and receiver. You can enable or disable these features by going to Settings -> Display & Sound -> Power Control.

WHAT ARE ALL OF THE EXPANDABLE STORAGE OPTIONS?

SHIELD TV supports external USB flash drives and hard drives. If you have a Network Addressable Storage (NAS) you can connect your SHIELD TV over the network to access your shared content.

HOW CAN I CONTROL THE TV OR RECEIVER VOLUME WITH MY SHIELD REMOTE OR SHIELD CONTROLLER?

You can configure the SHIELD remote to send HDMI-CEC or IR volume commands to control your AV receiver or TV. Go to Settings-> Display & Sound -> Volume Control.

DOES SHIELD SUPPORT UNIVERSAL REMOTES?

Newer models of the Logitech Harmony remotes that use the Harmony Hub can control SHIELD TV via Bluetooth. Also you can use USB IR receivers.

HOW DO I CONNECT MY PC TO SHIELD?

You can enable the USB port furthest from the HDMI port to connect to a PC using a USB type-A to USB Type-A cable. Enable this feature in Settings -> Storage & reset. Select "Using USB" under "SHIELD Storage access". Note that when this feature is enabled, you can no longer use the port for other needs.

CAN I ADJUST THE BRIGHTNESS OF THE GREEN LED ON SHIELD TV?

Yes, go to Settings -> System -> LED brightness

HOW DO I CHECK THE BATTERY LEVEL OF MY SHIELD REMOTE OR SHIELD CONTROLLER?

The battery level is shown under the "SHIELD accessories" setting.

WHAT ARE THE REQUIREMENTS TO STREAM GAMES FROM MY PC AT 4K AT 60 FRAMES PER SECOND?

In order to stream games at 4K 60 FPS, your gaming PC must meet the following minimum requirements: GPU: GeForce GTX 1080 or higher GPU CPU: Intel Core i7

WHAT ARE THE PC REQUIREMENTS TO STREAM GAMES FROM MY PC IN HDR

In order to stream games in HDR, your SHIELD must be connected to a HDR10 compatible TV and your gaming PC must have a GeForce GTX 10 series GPU or later.

HOW DO I ENABLE THE GOOGLE ASSISTANT ON MY SHIELD?

Google Assistant will automatically be enabled by installing the latest SHIELD Experience software then pressing the voice command button on your SHIELD remote or controller. For questions or to learn more, please look at our setup guide

HOW DO I ACCESS GEFORCE NOW ON SHIELD?

GeForce NOW is currently in closed beta. You can entitle one NVIDIA account (per SHIELD). To learn more please see the GeForce NOW FAQ.

https://www.nvidia.com/en-us/geforce/products/geforce-now/faq/

WHAT IS THE QUICK MENU AND HOW CAN I CUSTOMIZE IT?

Hold the "Back" button on your SHIELD remote or controller to quickly access settings and commonly used features. To customize Quick Menu settings, go to Settings > System > Customize Quick Settings

HOW DO I CUSTOMIZE CHANNELS ON MY HOMEPAGE?

Information on customizing channels on Android 8.0 can be found here.

Answer ID 4696

- SHIELD TV which comes with a SHIELD remote

- SHIELD TV Gaming Edition which comes with a SHIELD remote and a SHIELD controller

Order directly from NVIDIA or from these partners.

UK:

NVIDIA Store

Amazon

Currys/PC World

Sweden:

NVIDIA Store

Elgiganten

Finland:

NVIDIA Store

Gigantti

Norway;

NVIDIA Store

Elkjop

Denmark:

NVIDIA Store

Elgiganten

Netherlands:

NVIDIA Store

MediaMarkt

Coolblue

Czech Republic:

NVIDIA Store

Alza

ID 4324

SHIELD TV ships with Android TV and a suite of Google Apps, including Google Play, which provides access to thousands of apps and a wide variety of streaming content. SHIELD is also preloaded with:

Netflix - Watch thousands of TV shows, movies, and Netflix original programming on your TV.Prime Video - Stream thousands of popular movies and TV shows in up to 4K HDR.PLEX - Stream your video, music, and photo collection from your PC to your TV.PLEX Media Server - Host your entire catalog of digital media anywhere in the world.NVIDIA Games - Discover and play games on SHIELD including GeForce NOW games, exclusive Android games, and NVIDIA GameStream PC games.

UK only: BBC Iplayer - Enjoy BBC iPlayer exclusives and your favourite BBC programmes from the last 30 days.ITV Hub - Enjoy free catch-up telly from the last 30 days.BBC News - Get the latest breaking news from the BBC and our global network of journalists.BBC Sport - Watch exclusive live sporting events and catch-up on the latest video highlights, results and headlines.

Answer ID 3678

We make it fast and easy. All software updates are directly pushed to your SHIELD by NVIDIA. You'll see a notification in the recommendation row on the home screen when an update is available. Once you confirm, the system will automatically download and apply the update. You can also manually check for a System Update by going to Settings > Device > About > System Upgrade.

Answer ID 4328

There are three accessories available - the SHIELD controller, SHIELD vertical stand, and SHIELD remote. All SHIELD TVs include one remote. All accessories are available for purchase from NVIDIA.

Answer ID 4391

You just need a TV that supports HDMI, an Internet connection (either Ethernet or Wi-Fi), and an HDMI cable. For 4K or HDR TVs, you will need an HDMI 2.0 compatible cable.

Answer ID 4326

SHIELD works with virtually any TV or display that supports HDMI. SHIELD TV can be plugged directly into your TV or receiver, depending on your preference.

Note: To output 4K Ultra HD or HDR content, your display must be capable of those features. If you are connecting your SHIELD TV to your 4K HDR TV through an AV receiver or sound bar, the AV receiver or soundbar must support HDMI 2.0 (with HDCP 2.2).

Answer ID 4297

SHIELD TV will turn on as soon as it is connected to the power supply included and automatically sleep to save power, or can be powered off manually from the Settings > About menu. There is no power button. The older SHIELD TV (2015) has a touch sensitive button on the lower right side with the NVIDIA logo.

Answer ID 4329

Yes. You can connect your new SHIELD Controller as a Bluetooth game controller to other Android devices.

ID 4179

Many of the latest TVs from Samsung, Sony, Vizio, and LG support HDR10, advertised as "HDR"

Answer ID 4332

SHIELD TV is configured by default to send CEC events to wake or sleep your TV and receiver. You can enable or disable these features by going to Settings -> Display & Sound -> Power Control.

Answer ID 4333

SHIELD TV supports external USB flash drives and hard drives. If you have a Network Addressable Storage (NAS) you can connect your SHIELD TV over the network to access your shared content.

Answer ID 4336

Newer models of the Logitech Harmony remotes that use the Harmony Hub can control SHIELD TV via Bluetooth. Also you can use USB IR receivers.

Answer ID 4337

You can enable the USB port furthest from the HDMI port to connect to a PC using a USB type-A to USB Type-A cable. Enable this feature in Settings -> Storage & reset. Select "Using USB" under "SHIELD Storage access". Note that when this feature is enabled, you can no longer use the port for other needs.

Answer ID4339

The battery level is shown under the "SHIELD accessories" setting.

In order to stream games at 4K 60 FPS, your gaming PC must meet the following minimum requirements:GPU: GeForce GTX 1080 or higher GPUCPU: Intel Core i7

Answer ID 4341

In order to stream games in HDR, your SHIELD must be connected to a HDR10 compatible TV and your gaming PC must have a GeForce GTX 10 series GPU or later.

Answer ID 4342

Google Assistant will automatically be enabled by installing the latest SHIELD Experience software then pressing the voice command button on your SHIELD remote or controller. For questions or to learn more, please look at our setup guide

GeForce NOW is currently in closed beta. You can entitle one NVIDIA account (per SHIELD). To learn more please see the GeForce NOW FAQ.

https://www.nvidia.com/en-us/geforce/products/geforce-now/faq/

Hold the "Back" button on your SHIELD remote or controller to quickly access settings and commonly used features. To customize Quick Menu settings, go to Settings > System > Customize Quick Settings

Information on customizing channels on Android 8.0 can be found here.

Answer ID 4330

SHIELD supports thousands of apps and games. Learn more about apps here and games here :

Answer ID 4741

SHIELD REMOTE

WHERE CAN I BUY THE SHIELD REMOTE?SHIELD remote comes bundled with SHIELD TV. SHIELD remote with headphone jack can be ordered separately from NVIDIA at shield.nvidia.com. It's also available for purchase from Amazon, Newegg, Best Buy, and other retailers.WHAT BUTTONS ARE ON THE SHIELD REMOTE?SHIELD remote has four navigation buttons (up, down, right, left) and a Select button. It also has Android home and back buttons and a voice search button. To control volume, it has a volume slider. Double tapping on the volume slider also acts as a pause/play button. WHAT FEATURES ARE SUPPORTED BY THE SHIELD REMOTE?It contains an internal microphone for voice search and voice commands, two coin-cell batteries (CR 2032) providing up to a year of battery life, and in IR blaster and volume slider for controlling TV or receiver volume. The optional accessory, SHIELD remote with headphone jack, supports a 3.5 mm headset jack supporting stereo audio and a rechargeable battery with a micro-USB port and USB cable for charging. The SHIELD remote with headphone jack does not have an IR blaster. HOW DO I CONNECT THE SHIELD REMOTE?To connect it to a SHIELD device, open the SHIELD accessories app on your SHIELD device and follow the instructions. To put your SHIELD remote into Bluetooth pairing mode, press and hold the Home and Back buttons for 3 seconds. HOW DO I KNOW IF MY SHIELD REMOTE IS ON?SHIELD remote is always on and ready to use. Simply pick it up and begin using it. There is no need to turn it on or off. Your SHIELD remote will automatically sleep to save power. If you SHIELD remote does not respond to button presses you may need to replace the batteries. HOW DO I REPLACE THE BATTERIES ON MY SHIELD REMOTE?On the bottom end of the remote you will see a small circular depression. Press this with a tool (like the end of a ball-point pen) and it will release a tray from the bottom of the remote. Pull the tray fully out of the remote and you'll see two coin-cell batteries. Replace them per the orientation indicated on the tray, then push the tray back into the remote until you feel it latch securely. Batteries = CR 2032 (3V). WHAT IS THE BATTERY LIFE OF THE SHIELD REMOTE?With typical usage, your SHIELD remote should last for a year. HOW DO I ADJUST THE VOLUME USING SHIELD REMOTE?SHIELD remote provides a touch-sensitive region below the voice search button that extends down to the bottom on the remote. This region acts as a volume control slider. Sliding up will increase the volume and sliding down will decrease the volume. Note that if you have enabled IR mode for controlling your audio-visual equipment, then you need to ensure the SHIELD remote is pointed directly at the equipment and without obstruction.HOW DO I SETUP IR VOLUME CONTROL FOR MY SHIELD REMOTE?On your SHIELD TV, you need to navigate to the Display & Sound settings, then Volume Control settings. There you will see a toggle switch to enable and set up on IR.HOW DO I UPDATE THE SHIELD REMOTE?This is a simple process. All software updates for the SHIELD remote are directly pushed out by NVIDIA. You'll see a notification on your SHIELD devices when an update is available. Once you confirm, the system will automatically download and apply the update when you have sufficient battery.

SHIELD CONTROLLER

WHERE CAN I BUY THE SHIELD CONTROLLER?Order directly from NVIDIA at shield.nvidia.com. It's also available for purchase from Amazon, Newegg, Best Buy, and other retailers.WHAT BUTTONS ARE ON THE SHIELD CONTROLLER?This is a full precision controller with support for both PC gaming and Android gaming on SHIELD devices. It has two joysticks, a D-pad, ABXY buttons, L/R bumpers, L/R analog triggers, a multi-function Start button, Android Home and Back buttons, a volume control slider, and a voice search button (NVIDIA button).CAN I SWAP THE LOCATIONS OF THE START AND HOME BUTTON?Yes. Open the SHIELD accessories settings from the SHIELD TV home screen. Select the SHIELD Controller you wish to configure. Select "Swap Start and Home buttons".WHAT FEATURES ARE SUPPORTED BY THE SHIELD CONTROLLER?It contains an internal microphone for voice search and voice commands, a 3.5 mm headset jack supporting stereo audio, a 60-hour rechargeable battery with a micro-USB port and USB cable for charging, dual vibration motors, and an IR blaster and volume slider for controlling TV or receiver volume.HOW DO I CONNECT THE SHIELD CONTROLLER?To connect it to a SHIELD device, open the SHIELD accessories app on your SHIELD device and follow the instructions. To put your SHIELD controller into Bluetooth pairing mode, press and hold the NVIDIA button for 3 seconds. HOW DO I KNOW IF MY SHIELD CONTROLLER IS ON?SHIELD controller is always on and ready to use. Simply pick it up and begin using it. There is no need to turn it on or off. Your SHIELD controller will automatically sleep to save power. If you SHIELD controller does not respond to button presses, try charging the controller.HOW DO I RECHARGE THE SHIELD CONTROLLER?It comes with a USB to Micro-USB cable that can be used to recharge the controller from any powered USB port. Any Micro-USB cable can be used. WHAT IS THE BATTERY LIFE OF THE SHIELD CONTROLLER?60+ hours of gameplay. The battery level of your SHIELD controller is shown in the SHIELD accessories app. It takes up to 5 hours to reach a full charge.HOW MANY SHIELD CONTROLLERS CAN BE CONNECTED TO A SHIELD DEVICE?You can connect up to four SHIELD controllers to a single SHIELD device.HOW CAN I IDENTIFY MULTIPLE SHIELD CONTROLLERS?Go to the SHIELD accessories app from the SHIELD TV home screen.If you are actively using a SHIELD Controller, the SHIELD accessories app will report which one controllers are connected and which one is "active" (in current use). You can also rename each SHIELD Controller. Select the controller you wish to rename, and select "Accessory name". This name will stay with the SHIELD Controller, so if you connect it to another SHIELD device it will continue to be listed with the new name.WHAT HEADPHONES AND HEADSETS WORK WITH THE SHIELD CONTROLLER?The included 3.5 mm headphone jack supports headphones with stereo audio (3-pin) and headsets with combined stereo audio plus microphone (4-pin). When headphones are used (3-pin), the internal microphone will be available for use. The Micro-USB port on SHIELD controller does not support headphones or headsets.HOW DO I ADJUST THE VOLUME USING SHIELD CONTROLLER?SHIELD Controller provides a touch-sensitive region between the joysticks that acts as a volume control slider. Sliding up will increase the volume, and sliding down will decrease the volume. Note that if you have enabled IR mode for controlling your audio-visual equipment, then you need to ensure the SHIELD Controller is pointed directly at the equipment and without obstruction.HOW DO I SETUP IR VOLUME CONTROL FOR MY SHIELD CONTROLLER?On your SHIELD TV, you need to navigate to the Display & Sound settings, then Volume Control settings. There you will see a toggle switch to enable and set up on IR.CAN THE SHIELD CONTROLLER BATTERY BE REMOVED OR REPLACED?No. It is not a user-serviceable part.HOW DO I UPDATE THE SHIELD CONTROLLER?This is a simple process. All software updates for the SHIELD controller are directly pushed out by NVIDIA. You'll see a notification on your SHIELD devices when an update is available. Once you confirm, the system will automatically download and apply the update when you have sufficient battery life.WHAT ANDROID DEVICES ARE COMPATIBLE WITH THE SHIELD CONTROLLER?This controller is compatible with SHIELD devices as well as other Android devices as a standard Bluetooth controllerCAN I USE THE SHIELD CONTROLLER WITH A PC?PC support for the SHIELD Controller is coming soon.

Answer ID 4780

GeForce Notebook GPUs based on Keplerarchitecture include:

NVIDIA GeForce 710A

NVIDIA GeForce 810M

NVIDIA GeForce 820M

NVIDIA GeForce 825M

NVIDIA GeForce 910M

NVIDIA GeForce 920M

NVIDIA GeForce GT 640M

NVIDIA GeForce GT 640M

NVIDIA GeForce GT 640M LE

NVIDIA GeForce GT 640M LE

NVIDIA GeForce GT 645M

NVIDIA GeForce GT 650M

NVIDIA GeForce GT 650M

NVIDIA GeForce GT 720M

NVIDIA GeForce GT 730M

NVIDIA GeForce GT 730M

NVIDIA GeForce GT 730M

NVIDIA GeForce GT 735M

NVIDIA GeForce GT 740M

NVIDIA GeForce GT 740M

NVIDIA GeForce GT 745M

NVIDIA GeForce GT 745M

NVIDIA GeForce GT 750M

NVIDIA GeForce GT 750M

NVIDIA GeForce GT 755M

NVIDIA GeForce GT 755M

NVIDIA GeForce GTX 660M

NVIDIA GeForce GTX 660M

NVIDIA GeForce GTX 670MX

NVIDIA GeForce GTX 675MX

NVIDIA GeForce GTX 675MX

NVIDIA GeForce GTX 680M

NVIDIA GeForce GTX 680MX

NVIDIA GeForce GTX 760M

NVIDIA GeForce GTX 765M

NVIDIA GeForce GTX 765M

NVIDIA GeForce GTX 770M

NVIDIA GeForce GTX 775M

NVIDIA GeForce GTX 780M

NVIDIA GeForce GTX 780M

NVIDIA GeForce GTX 860M

NVIDIA GeForce GTX 870M

NVIDIA GeForce GTX 880M

Answer ID 4781

Following the posting of the final driver from Release 418 in April 2019, GeForce Game Ready Drivers will no longer support NVIDIA 3D Vision. The NVIDIA support team will continue to address critical driver issues for 3D Vision in Release 418 through April, 2020. Those looking to utilize 3D Vision can remain on a Release 418 driver.

Our software that enables the use of 3D gaming with 3DTVs, 3DTV Play,is now included for free in Release 418. It is no longer available as a standalone download. Our 3D Vision Video Player will continue to be offered as a standalone download, for free, until the end of 2019.