A+
88/100
NWN Claimed Company
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
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NWN Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Every day is a new Challege
Review from Customer Success Dept
I really enjoy working with my team and many of my coworkers. There is a strong sense of community here.
Review from Sales Dept
I enjoy solving customer problems.
Review from Engineering Dept
I am thrilled about the level of engagement that I get to have with my clients. I am challenged in various ways and pushed outside of my comfort zone. This means that I am always growing.
Review from Sales Dept
Getting ready to go home
Review from Operations Dept
Doing a good job and having my hard work recognized
Review from Operations Dept
I enjoy being busy and helping our customers every day.
Review from Operations Dept
Interacting with colleagues. Helping them with their career objectives.
Review from HR Dept
Interacting with coworkers and positive vibes from customers.
Review from Customer Success Dept
I enjoy the work that I do and I work with a great team who makes working at NWN even more enjoyable.
Review from Operations Dept
My Internal and External Customers
Review from Operations Dept
I am happy when we are able to deliver a complex cut for a customer, with minimal interruptions to their business.
Review from Customer Support Dept
Knowing that my coworkers and I are all pushing in the same direction. Also that my manager has our backs.
trying to be better than the day before
Review from Operations Dept
Getting praise for completing long assignments
Review from Operations Dept
great coworkers and good work environment
Review from Operations Dept
C0mpleteing the job accurately and timely,
Review from Finance Dept
Having the customer happy when I leave the site
Review from Customer Success Dept
Being able to help team members and complete projects in a positive manner
Review from Operations Dept
Working with the clients and my coworkers
Review from Engineering Dept
What's going wrong and how can it be improved?
We need more training and certification
Review from Engineering Dept
I would prefer to not be working at all so don't look forward to it
Review from Customer Support Dept
Unlimited PTO is not actually unlimited. Manager does not like to approve PTO. Either give a set number of days or allow unlimited PTO. Pay is low, so increase pay or increase PTO. No bonus for performance so that is all NWN can do to motivate workers.
Review from Customer Success Dept
Tear down the walls between the different groups, people used to help out but now it our team, their team etc. If something is not correct they will not try to help figure it out they stop the process dead and will not touch until its fixed. Put ALL processes in writing!
Review from Engineering Dept
While the executive team and their vision is aligned and well communicated, the second through fourth tiers of leadership are stuck cleaning up messes from past mistakes that make it very hard to achieve progress toward that future vision. It is very hard to get anything done here. Siloes.
Review from Customer Success Dept
Sales ownership of Revenue Operations results in bookings oriented decisions that decrement the company's ability to manage projects and bill customers.
Review from Finance Dept
The lack of presale and post sale resources never seems to improve. I look at NPS score and question its validity due to the number of project related issues. Hard to grow if we cant meet our obligations.
Review from Sales Dept
Lack of communication and processes, across the board but even more granular with the Acquisitions and the processes that should be established
Review from Operations Dept
I come to work knowing that I am teetering on finacial failure while knowing my equals have gotten promoted and paid more and are financially secure but because 2 bad quarters I can't get a raise because I was later in the line and I can't get what they make because you can't make that jump.
Review from Customer Success Dept
Please use at least 5 words
Review from Engineering Dept
Give us the tools to get our jobs done.
Review from Operations Dept
The current processes and systems are insufficient to support the offerings that we sell to our customers. This results in frustration for customers as well as employees.
Review from Finance Dept
Area's lack the team work environment and there are a lot of silo's within the organization,
Review from Finance Dept
I am customer-facing and our clients typically have a terrible attitude. I think they consider it a basis for stronger negotiations to always frame NWN in the worst possible light. I don't engage with that attitude and stay focused on doing my very best to help them, which I am passionate about.
Review from Engineering Dept
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