NWN Employee Reviews
Out of 2307 NWN employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping NWN improve their work culture.
What does the leadership team need to get better at?
For executive leadership, I only ask that we are provided with strategic alignment. For management, I would like to see more doing and less talking. My manager has me work outside the process because process are broken. I'd rather see us work to solve the challenges versus navigating around it.
Review from Sales Dept
How does the work we do daily affect the company's goals?
Review from Customer Success Dept
Communication is very much lacking from Upper management to our/my level. As of late specifically, there is zero direction when it comes to the Acquisitions as far as how we should be managing separate entities or even who to work with from each Organization, there should be a better process by now
Review from Operations Dept
Salaries need to be competive and they are not. Better health insurance as the current one is horrible.
Review from Customer Success Dept
Listening to those of us who don't bring in millions in sales - the people who do the actual work. We're hurting, and all anyone can talk about is how great our culture is. We don't need culture. We need the ability to do our jobs.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There are many weeks/days where certain departments have to do the work of other departments due to inefficiency and lack of training in other departments
Review from Finance Dept
More money!!! A incentive program
Review from Operations Dept
I believe there are a lot of people in the warehouse who deserve to be earning at least 20 dollars an hour.
Review from Operations Dept
Its been two and a half years with no merit increase. My workload, experience, knowledge, and productivity has continued to increase significantly.
Review from IT Dept
Better benefits with lower deductibles and a pay raise. No raise in about two years and cost of living has sky rocketed. I have also taken on more tasks.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
I just want to come to work and do my job, not entertain everyone.
Review from Operations Dept
There is a lot of tension and stress when in person and a lot of tension between employees
Review from Finance Dept
less gossip, more open minded
Review from Finance Dept
We need to attract better talent on the technical side
Review from Sales Dept
What needs to change to make the company culture better?
Improvements to the sales culture (selling maturity, accountability, etc.) and sales enablement collateral (service description documents, streamline quoting process)
Review from Sales Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of NWN yet.
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What's going wrong and how can it be improved?
We need more training and certification
Review from Engineering Dept
I would prefer to not be working at all so don't look forward to it
Review from Customer Support Dept
Unlimited PTO is not actually unlimited. Manager does not like to approve PTO. Either give a set number of days or allow unlimited PTO. Pay is low, so increase pay or increase PTO. No bonus for performance so that is all NWN can do to motivate workers.
Review from Customer Success Dept
Tear down the walls between the different groups, people used to help out but now it our team, their team etc. If something is not correct they will not try to help figure it out they stop the process dead and will not touch until its fixed. Put ALL processes in writing!
Review from Engineering Dept
While the executive team and their vision is aligned and well communicated, the second through fourth tiers of leadership are stuck cleaning up messes from past mistakes that make it very hard to achieve progress toward that future vision. It is very hard to get anything done here. Siloes.
Review from Customer Success Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of NWN yet.
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