NZXT FAQs

If your Kraken, i-Series Smart Device, N7 Motherboard or E-series PSU isn’t appearing on the cooling panel, please follow these steps:

Verify that your hardware is properly installed

Check for your hardware in the Drivers tab of the NZXT CAM Settings Panel

Check for the hardware in the Cooling Panel

If your device still isn’t appearing, please contact NZXT customer support.

This is a list of All-in-One Liquid coolers that are compatible with the Kraken G12

NZXT

Kraken X62, X52, X42, X61, X41, X31, X60, X40

Corsair

H105, H110, H90, H75, H55, H50 (CW-906006-WW only)

Thermaltake

Water 3.0 Riing RGB 360, 280, 240, Red 280, 140,

Water 3.0 Ultimate, Extreme S, Extreme, Pro, Performer

Water 2.0 Extreme, Pro, Performer

Antec

KUHLER H2O 920V4, 620V4, 920, 620

Zalman

LQ-320, LQ-315, LQ-310

Some coolers not listed here may be compatible with the Kraken G12. If it is a circular designed Asetek cooler with the same locking mechanism as other Asetek AIO coolers, it may be compatible with our Kraken G12. This carries no guarantee so please use your best judgment on what AIO coolers you would use with the Kraken G12.

If you are experiencing this issue with the RGB lighting on the pumpthis could be an issue with the USB connection. Please try these troubleshooting steps to further narrow down this issue.

Go into Control Panel and click on "View Devices and Printers" then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again. If you still see an Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please let me know.

Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard. This is to check if the USB port on the motherboard is working correctly.

If the above steps do not work you can request for new cables to be sent to you to see if this helps fix the issue. Please submit a ticket by going to the following link https://www.nzxt.com/customer-support

NZXT CAM can operate while fully offline and does not require an internet connection. However, NZXT CAM does use an internet connection for the following:

Checking for, downloading, and installing updates

Logging in, and backing up user settings to the cloud so they can be recovered in the event of local data loss

Storing anonymized data about application usage which our team uses to make sure that NZXT CAM is correctly meeting user needs

Allowing users to submit tickets and access our online help portal.

All of these functions except for the first one can be disabled in the Privacy tab of the NZXT CAM settings panel.

Cancellations are not guaranteed after your order has been placed. Our warehouse is very efficient and typically ships orders within 1-2 days after they have been placed. We will do our best to intercept the package before it leaves the warehouse.

If you have already received an automated email with the tracking information, your order cannot be canceled as it has already been shipped. If this is the case, we can still work with you on a resolution to have the package come back to us for a refund.

Please contact our Customer Support Team immediately and we will do our best to assist you.

Currently NZXT offers parts and accessories for gaming PCs on NZXT.com. NZXT also offers custom built systems at LetsBLD.com. We currently do not offer laptops via either service.

To understand why Windows 10 shows CAM.Desktop.exe using a large amount of data, it is useful to look at how the current version of CAM works.

Customer Support Team

With the release of version 3.7.x, CAM was split into two applications: CAM.exe and CAM.Desktop.exe, separating the core CAM functions of hardware control and monitoring from the user interface. Here’s a screenshot of Task Manager where you can see both CAM.exe and CAM.Desktop.exe running:

You see multiple versions of CAM.exe in the Task Manager because it is running multiple processes by design. There is not a problem with CAM or your system.

The CAM desktop application - the user interface to CAM - was developed using a cross-platform application framework called ElectronJS. As a consequence of using Electron, the CAM.Desktop.exe is a self-contained, Chromium-based browser that is connected specifically to the CAM core using a network connection called localhost.Innetworking, localhost means this computer, as opposed to a web server located on a different computer. The CAM desktop and core applications communicate with one another using network data packets and protocols through the localhost interface on your computer. For the technically inclined, the specific address used is localhost:38517.

Per the standards governing network behavior, any packets sent to the localhost interface are connected at the link laye r in the network stack. They are never passed to a network interface controller or hardware device driver and cannot appear on the network outside the computer itself. This means the data packets moving between the core CAM application and the desktop application are contained only in your system.

Unfortunately, Microsoft’s Data Usage tool does not differentiate packet traffic on the localhost interface from data packets that are actually passed to the network. By tracking all of the data packets that are sent through the network stack, including those on the localhost interface, Microsoft sees a very large amount of data usage even when those packets are simply being passed between the two applications.

How much data does CAM actually send to its servers?

In terms of data that’s actually sent from your computer to the CAM servers, it is usually no more than ~500MB a month with FPS overlay and game tracking enabled. With FPS overlay disabled, it would be even lower.

If you are running CAM in Guest mode, about ~1.7 KB of system profile data and ~1 KB of login data per month would be sent to the CAM servers. This would change if you log in and out frequently, but the amount of data would still be quite small.

If you have any further questions, please contact our .

1. CAM is not installing?

If you see a “There is a problem with this Windows installer package" a program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.” Use this Microsoft Diagnostic Tool to help you uninstall/install CAM. https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

For any other issues, try using this external uninstaller http://www.iobit.com/en/advanceduninstaller.php and then reinstall CAM after.

2. CAM not launching?

When running CAM, it needs admin privileges in order to launch correctly. Sometimes depending on the antivirus or firewall that the user is running,

3. CAM is notloading all the way for me?

If it’s not loading pass 75\% or higher, you can try following this directory in your windows explorer “C:\Windows\System32\Tasks” then delete the CAM file. Reinstall CAM after.

If it’s not loading past 0\% or 5\%, run “Regedit” or “Regedt32” in your start menu and following this directory “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree”. Look for CAM and delete it. Reinstall CAM after.

TASK MANAGER RESTART

4. How do I find the logs requested?

To find the logs or error logs it is located if installed in the default location of C:\Program Files (x86)\NZXT\CAM (Log will be a folder and error log will be a XML file).

CAM Installer: www.camwebapp.com

Support Page: http://support.camwebapp.com

Tech Spec.

Size:

UltraTower

Drive Bays:

4 EXTERNAL 5.25" DRIVE BAYS

6 INTERNAL 3.5" DRIVE BAYS

Screwless Rail Design

Cooling System:

Top: 2x 200mm (One included) or 2x 140mm or 3x 120mm

Front: 1x 200mm (Included)

Bottom: 2x 140mm or 2x 120mm

Rear: 1x 140mm (included) or 1x 120mm height adjustable

Side: 1x 200mm (included)

Pivot: 1x 140mm or 1x 120mm internal pivot fan

Filters:

Front (Included)

Top (Included)

Bottom Front (Included)

Bottom Rear (Included)

Side (Included)

Radiator Support:

Top: 2x 140mm or 3x 120mm

Rear: 1x 140mm or 1x 120mm

Bottom: 2x 140mm or 2x 120mm

Pivot: 1x 140mm or 1x 120mm

Clearance:

CPU Cooler 153mm / 183mm without fan

Video 333mm

Cable Management 34mm

Dimensions:

235mm (W) x 650mm (H) x 612mm (D)

Material:

SECC Steel, ABS Plastic

Motherboard Support:

E-ATX, XL-ATX, ATX, MICRO-ATX, Mini-ITX

Expansion Slots:

9

External Electronics:

1 x Audio/Mic

4 USB 2.0, 2 x USB 3.0

Integrated HUE LED lighting system

SD Card Reader

4-channel 15-watt Fan Digital Controller

Product Weight:

33 LBS

Here are some common issues that may be preventing your Hue2 Ambient Mode from working:

Only the Hue2 Ambient kit will be able to use the Ambient Mode, the standard Hue2 controller will not.

The Hue2 Ambient Mode will only work with NZXT LED strips. Fans and other accessories will not work.

Ambient Mode requires 3 LED strips per channel.

When setting the Ambient Mode, both channels must be selected.

If CAM is showing the connected LED strips as fans, check the power connection as insufficient power can cause detection to not work properly.

If you need further assistance, please contact our Customer Support Team.

Unfortunately, sometimes CAM can stop recognizing your CAM powered hardware. This is typically caused by changes to your system's software or hardware. Here are some troubleshooting steps to fix this issue.

If your hardware is not recognized and you have a Kraken X31, X41, X42, X52, X61 X62, or X72, we have a chipset driver that you can install. To download this file, press the "Download" button on the top right of the page and then press "Direct Download". This will produce a file with a .zip extension. Make sure to extract this zip file in order to install the file.

Then right-click the AseUSB.inf file and select "Install". This will install the driver for your Kraken coolers. Once installed, restart your PC.

Customer Support Team

If your CAM powered device is still not recognized in CAM, then you will need to remove the current driver from your system for that hardware. To do this, search for the "Control Panel" in your Windows search bar. Once in your Windows Control Panel, select the "View Devices and Printers" option:

Under the "Unspecified" section in this menu, you will see some devices listed here. Right-click and select "Remove device" for any devices labeled as Asetek USB Device, MCP2200 USB Serial Port Emulator, NZXT USB Device, USB212C HID Device or Unknown USB Device. Once this is done, restart your PC.

If your CAM device is still not recognized then this could be an issue with the USB connection from the CAM Powered Device to your motherboard. To verify this, please try switching the USB cable from your device to a different internal USB header. Make sure your system is fully powered down when you do this and that you can verify the internal USB header you are switching to is fully functional.

Once the USB header is switched, power on your system. If your CAM powered device is now recognized in CAM, then it's possible the previously-used USB header on your motherboard may be defective. Please contact your motherboard manufacturer to verify this.

If your CAM powered device is still not recognized, depending on the product you have, you may need to get it replaced with the Customer Support Team as it could have a defective USB cable. The following products need to be replaced if the USB cable is defective:

Kraken X31, X41, X61

Cryorig H7 Quad Lumi

H-Series Smart Device

If your device is an M22, X42, X52, X62, X72, Hue Plus, Hue 2, Hue 2 Ambient, Grid v2, or Grid V3, then we can test the USB cable.

For all Kraken coolers, the USB cable included supports Mini USB. Using a standard Mini USB to the USB data cable, connect your Kraken cooler to a functioning USB port on the front or rear I/O of your system.

For the Hue Plus, Hue 2, Hue 2 Ambient, Grid v2, and Grid v3, the USB cable included supports Micro USB. Using a standard Micro USB to the USB data cable, connect these products to a functioning USB port on the front or rear I/O of your system.

If your devices are recognized again, this would indicate a bad USB cable from these devices. If your device is still not recognized, then it is likely the hardware is defective. We can take care of this and replace this defective hardware as long as you are within your warranty period still. Please contact our for further assistance.

If the model number for your Kraken X42, X52, and X62 ends in -2 or higher, your Kraken retail package already contains the AM4 bracket needed for compatibility with AMD Ryzen CPUs.

If your X62, X52, X42 model number ends in -1, please follow these steps to obtain an AM4 mounting kit:

Visit https://www.nzxt.com/customer-support and submit a ticket.

Choose “AM4 Bracket Support” as your department.

Attach proof-of-purchase for both your Kraken series AIO liquid cooler and your AMD AM4-socket motherboard.

Upon validation, and subject to availability, an AM4bracket kit will be shipped to you free of charge.

If the NZXT CAM overlay is not appearing in your game or your game sessions are not appearing in your history, please contact NZXT customer support with the following:

The game’s name

The .exe name of the game while it is running

Whether the game is missing the overlay, history, or both

Thank you for your patience and understanding!

If you're using a HUE+, Smart Device, or N7 Z370 and CAM is detecting the device but the strips do not light up or are lighting up in abnormal colors, please try the following troubleshooting suggestions:

Make sure to have only LED strips OR RGB fans connected on each LED channel. You cannot connect both LED strips and RGB fans on the same channel.

Check that you are using only NZXT LED strips or AER RGB fans.

HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2.

Check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the +5V on the strip. If you are using any extension cables check those as well.

The molex cable is what powers the light on the strips. Make sure that the molex is properly connected. You can try using a different molex on your power supply to see if the port on the power supply is working correctly.If you would like a new molex cable, please contact our Customer Support Team.

Be sure that the SATA power is properly connected as it is what provides power to the LED strips. You can try using a different SATA power connector on your power supply to see if the port on the power supply is working correctly. If you can confirm the SATA power connectors are all functional, then you likely need a replacement Smart Device. You can contact the Customer Support Team for a replacement controller.

Try each strip individually and see if any of them are defective. To do this, exit out of CAM and unplug all the strips from the HUE+. Then plug one strip into the HUE+, and start CAM. Check and see if the strip appears in CAM and the LEDs can be controlled. Repeat this for all the strips. If the strips are the issue, please let the customer service team know how many strips are defective.

Try using a different connection cable to connect the strips to the HUE+. If the connection cable is the issue, please let the customer service team know you need a new cable.

If you need assistance with additional troubleshooting or have any further questions, please contact our Customer Support Team.

If your Hue, i-Series Smart Device, Cryorig, Kraken or other NZXT device isn’t appearing in the Lighting Panel, please follow these steps:

Verify that your hardware is properly installed

Check for your hardware in the Drivers tab of the NZXT CAM Settings Panel

Check for the hardware in the Lighting Panel

If your device still isn’t appearing, please contact NZXT customer support.

NZXT CAM detects when other applications are attempting to communicate with your NZXT devices, which can result in errors. If your hardware reports that it cannot be accessed, please close other RGB control programs and reload the page.

If the problem persists, please contact NZXT Customer Support here.

The GPU (graphics processing unit) handles the visuals of your PC. Like any other component inyour build, overclocking your computer can result in a constant strain of your GPU. Key indicators thatyour GPU is failing are unstable visual artifacts, high temperatures, and loud noises coming from theGPU. Although there are many different scenarios, here are a few of the most common GPU issues:

When I am running my game/program, my screen will lock up and at some points, my screenwill go black. I also get some stuttering audio in the background. What should I do?

Make sure the latest versions of your display drivers and game/programs are installed so there are no conflicts.

To check if your GPU drivers are fully updated. Open up the "Geforce Experience" application by searching for it on your computer.

Customer Support Team

Then, navigate to your "Drivers" tab.

From here, you will want to click on "Check for Updates" towards the right side.

The application will check to see if you have any updates, if you do, please use "Express Installation" to get these all downloaded.

Check the temperature of your GPU through CAM. Safe ranges for temperatures should be 30-45C on idle and 65-85C on load. The user should watch out for anything over 90C. You can use the CAM Software to check for high temperatures. If you are experiencing high temperatures, please refer to our “ Troubleshooting high CPU or GPU temps ” FAQ.

If you experience audio stuttering, please open "Device Manager" and click on the dropdown for "Audio inputs and outputs".

See if you have any symbols that look like this besides any of your audio devices.

If you do, please right click on that device and update that driver, if the update fails you may need to locate that specific audio driver on the product page for that device.

When I am running my game/program, I am getting visual artifacts while that game/program is open.What should I do?

If this happens, please turn off the game/program and try a different game/program after a few hours to see if the visual artifacts occur again. Sometimes when the GPU has been running for long periods of time it can overheat and cause issues like this.

If the visual artifacts still show up, contact our Customer Support Team for assistance. You will want to include any additional details of what you have already tried as well as any photos of the problem.

If you happen to see error 'Code 43' in Device Manager, this is an indicative error code for GPU artifacting and possible defects.

Most of the time, visual anomalies are an indication that the GPU is failing.

Here are a few examples of what visual artifacts looks like:

Here are a few troubleshooting steps you can try to resolve any of these issues:

1. Reseat your GPU.

Make sure that your computer is powered off, the power cable is unplugged, and your power supply is switched to the "O" position. You should also hold your power button down a few seconds to discharge any electricity.

Now, remove your glass panel, and unplug the two PCIe cables that are connected into your GPU, you may need to press to release the clip holding the GPU onto the motherboard.

Using a correct sized Phillips screwdriver, unscrew any screws holding the GPU onto the back of the case chassis, this will be towards the left backside of the GPU.

After unscrewing those, use two hands to evenly pull the GPU outward from the motherboard, it should unseat with a bit of force.

From here, you will want to reinstall the GPU back into the motherboard, using even pressure to ensure that there is a 100 percent connection.

Screw-in the GPU back onto the case chassis, and then plug both PCIe cables back into your GPU.

2. Reseat your GPU into a lower PCIe slot.

Make sure that your computer is powered off, the power cable is unplugged, and your power supply is switched to the "O" position for off. You should also hold your power button down a few seconds to discharge any electricity.

Now, remove your glass panel, and unplug the two PCIe cables that are connected into your GPU, you may need to press to release the clip holding those into the card.

Using a correct sized Phillips screwdriver, unscrew any screws holding the GPU onto the back of the case chassis, this will be towards the left backside of the GPU.

After unscrewing those and undoing the mermaid clip that holds the GPU into the motherboard, use two hands to evenly pull the GPU outward from the motherboard, it should unseat with a bit of force.

From here, you will want to unscrew the PCIe slot covers that are blocking the lower PCIe slot and install the GPU on that slot. Screw-in the GPU to the case chassis, and plug both PCIe cables back into the GPU.

If you are able to get a display from this lower PCIe slot, it appears there is an issue with your motherboard, which would require it to be RMA'd from our Customer Service Team.

3. Ensure that your GPU is properly connected to your Power Supply Unit.

Make sure that your computer is powered off, the power cable is unplugged, and your power supply is switched to the "O" position for off. You should also hold your power button down a few seconds to discharge any electricity.

Often times, if you aren't able to get a display from your GPU, or it is having visual artifacting problems, this could be due to a connection issue.

Remove your solid right panel (opposite from the glass panel), to reveal the backside of your motherboard and your PSU.

Follow the PCIe cables from your GPU to your PSU to make sure that they are fully connected to your Power Supply Unit. You may also want to disconnect and reconnect them.

4. Remove the GPU entirely and try getting a display from your Motherboard (Intel CPU's only).

Make sure that your computer is powered off, the power cable is unplugged, and your power supply is switched to the "O" position for off. You should also hold your power button down a few seconds to discharge any electricity.

Now, remove your glass panel, and unplug the two PCIe cables that are connected into your GPU, you may need to press to release the clip holding those into the card.

Using a correct sized Phillips screwdriver, unscrew any screws holding the GPU onto the back of the case chassis, this will be towards the left backside of the GPU.

After unscrewing those, use two hands to evenly pull the GPU outward from the motherboard, it should unseat with a bit of force.

Once the GPU is removed from the motherboard. Plug your display cable into the top motherboard I/O HDMI or DP ports (these ports will be vertical near the top left side of the back of your case).

Power on the PC after you connect this cable. If you are able to get a display from the onboard CPU graphics, this likely means that your GPU is defective in some way.

5. If you can get into Windows, fully uninstall your GPU driver with DDU and install a clean version from Nvidia.

Please first locate your correct GPU driver on Nvidia's website (you will want to download both the 'Standard' and 'DCH' Windows Driver and have them ready to install on your desktop:

https://www.nvidia.com/Download/index.aspx

Next, download and install DDU (Display Driver Uninstaller) and boot Windows 10 into Safe Mode.

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

To boot Windows 10 into safe mode, please follow this Microsoft Article:

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Once you are booted into Safe Mode, run the DDU application, select 'GPU' under device type and 'Nvidia' as the GPU type.

You will then need to click on the 'Clean and Restart' option, which will completely remove every single old or related GPU drivers and will restart your PC out of safe mode.

Once your PC restarts, please locate your 'DCH' driver that you had previously downloaded and run this .exe file as an administrator to install it. Once that install is finished, go ahead and do the same for the 'Game Ready' driver and get this installed.

After this, if Geforce Experience Application does not redownload, please redownload it with this link: https://us.download.nvidia.com/GFE/GFEClient/3.20.1.57/GeForce_Experience_v3.20.1.57.exe

Once you have fully installed both drivers, run Geforce Experience to ensure that those drivers are fully updated, and check gameplay or display for any kind of performance issues or artifacting.

If these steps do not help, you will want to contact ourwith as much information as you can provide (photos, troubleshooting you've tried, BLD order information).

To enable Ambient mode, first ensure that only NZXT LED strips are connected to the Hue 2 Ambient system. This mode will not work with other NZXT RGB products or the Hue 2 lighting kit.

Note: Ambient mode requires to have at least 3 NZXT LED strips on each channel to be connected to the Ambient kit.

Step-by-step guide on enabling Ambient mode:

Click over to the RGB settings menu in CAM.

Use the checkboxes to select the Ambient RGB channels.

Click on the Smart tab on the right side of the menu.

Click on the "Ambient" option.

Select your monitor size and indicate where the strips are located on the back of your monitor.

If you need assistance or have any further questions, please contact our Customer Support Team.

Unfortunately, we do not ship worldwide for NZXT.com orders. If you are located outside of the US, please refer to our list of retailers here to see if there is a store near you that may carry our products.

If you have additional questions or need help finding a retailer,please contact our Customer Support Team for further assistance.

This article may apply to you if you purchased an H510 Elite. Within 30 days of the initial production run of the H510 Elite, we updated the product with a top-mounted 140mm exhaust fan to increase the thermal performance of the case. If your H510 Elite did not include a top-mounted fan, you can order one at no cost to you.

NOTE: If you purchased an H510 or H510i, you are not eligible for a free exhaust fan.

In order to obtain your additional 140mm exhaust fan, visit our website and submit a ticket. Please include the following information on your ticket:

Your full shipping address

Your phone number

Proof-of-purchase of an NZXT H510 Elite.

All orders will be processed in the order received and will be shipped via US Postal Service or other ground shipping method. Expedited processing and expedited shipping are not available for these orders.

NZXT may request additional information, such as the serial number from the case, a photograph of the case, or other forms of validation to confirm your purchase. Your order will not be processed until NZXT has verified your purchase.

There will be no cost for the fan or for shipping, but you will be responsible for anyVAT, Import fees, duties or any other destination charges applied in your country.

Warranty Length for Replacement

2 Year Warranty Items: NZXT Cases, fans, fan controllers, temperature meters, Hue Products, and other computer accessories

3 Year Warranty Items: Kraken M22

4 Year Warranty Items: N7 Motherboards

6 Year Warranty Terms: Kraken Coolers

10 Year Warranty Terms: E Series PSU

When submitting a request for an RMA or a replacement part, please make sure to include the following:

Your Full Name

Current Shipping Address

Proof of Purchase

Phone Number

Orders placed before 10:00AM PST will ship within 2 business days. If ordered after 10:00AM PST, the 2 business day processing period will begin on the following work day. Once shipped, you will be emailed directly a tracking number so you can follow your order.

If you have any additional questions about orders orplease contact our customer service team here for further assistance.

We’ve modernized CAM to deliver a faster, more stable, and easier-to-use experience for our customers. To do this, we rebuilt NZXT CAM from the ground up, giving it a complete redesign. We’ve added the following features to NZXT CAM:

Additional monitoring, including network usage and an overall process monitor

A new, more robust in-game overlay

More comprehensive game monitoring

Lighting profiles which make it easy to change the overall lighting scheme of your computer’s RGB

Cooling profiles which make it fast and easy to change your computer’s fan and AIO pump behavior

Improved stability and speed

The Sentry 3 has 5 channels that support up to a total of 75 watts.

Each channel supports 15 total watts.

This means you are able to install multiple fans per channel as long as you have a splitter connector and the fans stay under the total wattage.

If you are looking to use the Grid or Grid + with the Sentry 3, it may work, but we do not recommendthat you use these items together as it may end up damaging the fans, fan controller and/or GRID/GRID+ or all them at once.

An Item Is Missing From My Shipment

We're sorry for the inconvenience of this error! If an item is missing from your order, please follow the below steps:

1) Make sure to check the original tracking information to see if this is a multi-piece shipment. If it is, there is tracking for each package as the packages may not arrive on the same day. Make sure that all packages have been delivered.

2) Thoroughly check the packing material as smaller items may be hidden.

3) If you are certain all packages in your shipment has arrived and are still missing an item from your order, contact our Customer Support Team for further assistance. In order for us to assist you quickly, please make sure to provide a photo of the packing slip included in the package along with the contents of the package.

How Do I Change Quantities/Cancel an Item in My Order?

Unfortunately, orders cannot be modified to add or remove products after the order has been placed. You will need to fully cancel the order and place a new order with the correct items and quantities.

To get an order cancelled, reach out to our Customer Support Team for assistance.

Why Am I Being Asked to Fill Out a Credit Card Authorization Form

Your credit or debit card may have been declined during processing. This could be due to various reasons, such as an incorrect billing address or expiration date. Authorization is conducted by an automated system that alerts our staff with a red flag distinction when there is an issue with your payment.

You will be alerted through email if CC authorization is required for your order to be processed. Please fill out and return the form provided with the correct information, either via email or fax.

If you have any further questions, please contact our Customer Support Team for assistance.

I Have an Invalid Tracking Number

The tracking information is usually posted to your account ahead of shipment time. If you have just received your tracking number, please allow the carrier page to refresh its data within a few hours.

If it has been at least 24 hours since the tracking number was provided and you are still encountering the following error messages:

Page Not Found

Initiated shipment (but non-moving)

Invalid Tracking Number

Please contact our Customer Support Team for assistance with your order. When contacting our team, make sure to have your order number on hand for quick assistance.

How Can I Cancel My Order?

Cancellations are not guaranteed after your order has been placed. Our warehouse is very efficient and typically ships orders within 1-2 days after they have been placed. We will do our best to intercept the package before it leaves the warehouse.

If you have already received an automated email with the tracking information, your order cannot be canceled as it has already been shipped. If this is the case, we can still work with you on a resolution to have the package come back to us for a refund.

Please contact our Customer Support Team immediately and we will do our best to assist you.

Step 1:

Mount the Hue 2 with the 3M double sided tape on a 3.5 drive bay or SSD tray.

Step 2:

Connect the Molex power cable to the PSU and then to the Hue 2

Step 3:

Connect the micro USB cable to the motherboard and into the Hue 2

Step 3: Connect the channel connection cable to one of the channels on the Hue 2 and then connect an LED strip to the connection cable. Align the arrow with the black line on the LED strip.

Step 4: Mount the LED’s either with the magnetic backing to the chassis or with the 3M tape applied.

Step 5: DONE. Install CAM, and you should be good to go.

If your Kraken M22 is having recognition Issues in CAM here are some troubleshooting steps that might help.

Open CAM and go to the Devices Page and select “Detect Devices”. Your Kraken M22 may show up again in CAM after doing this.

Please open your Control Panel, go to "Devices and Printers" then remove any NZXT USB Device/Unknown USB Device listed on this page. After this, restart your PC and check CAM again for your Kraken M22.

If your motherboard has multiple USB2 Headers on it, please try switching your M22 USB cable to a different USB2 Header and see if show up in CAM. If it does, you may have a bad USB2 header on your motherboard.

If you are using a USB hub please try a direct USB connection

If everything else does not work, you may have a defective cable. We can verify this by getting a standard Mini USB to USB cable. You will connect the Kraken M22 to a USB port on your rear I/O on your motherboard. If you M22 shows up in CAM then the cable is defective.

Lastly, if none of these steps work please contact us on our ticket portal here for further assistance.

To receive warranty service on your product, you must submit a request at nzxt.com/support to address the problem. For minor defects on the case that are easily replaceable such as a defective fan, fan controller, side panel, etc, a replacement part can be sent to solve the issue.

However, if a technician deems the product defective,you will need to replace the entire unit. The customer service agent who is assisting you will issue an RMA# to have the defective item sent back. Once we receive the defective unit, we will ship out a replacement.

NZXT will go through individual inspections for each product to ensure the products are genuine NZXT products and match the item assigned to the RMA#. Packages with damage or that do not have a valid RMA# clearly marked on the exterior of their package will be returned to sender at the sender’s expense. Packages lost or stolen in transit are the responsibility of the shipper. If this occurs to your package, please file a claim with the shipper immediately.

We also provide an option for an Advanced RMA which will require a temporary charge of the full price of the product you are replacing. Once paid, we will send out a replacement unit prior to having your defective unit returned. As soon as your defective unit is returned, the temporary charge your account will be fully refunded. Please let us know if you would like to proceed with an Advanced RMA or have any other questions. Thank you!

This is what you need to follow:

Remove your PSU from the case. Here are the 3 screws you need to remove to access the leds on the front panel. http://imgur.com/4jraODy Remove the NZXT logo panel from the front of the case and insert the new one the same way and re screw it back to the case.

If your Kraken is not detecting in CAM it can be for a number of reasons. This step by step guide will help us determine the root cause of the issue and help us resolve it.

First, let's check and see if the Kraken is detected in Windows. To achieve this you will launch your Windows Device Manager.

https://www.nzxt.com/customer-support

Once launched you will be looking under the "Universal Serial Bus Controllers" section for and device with a yellow triangle with an exclamation point in it. If not detected at all you can skip the next steps.

Now right-click the unknown device and select Properties and navigate to the Driver tab and attempt to uninstall the driver.

Now you will restart your PC and then recheck the device manager to see if it still has that yellow triangle. If it does not then launch CAM and see if the Kraken is detected. If not then please manually install the chipset driver from here: https://www.dropbox.com/s/ktdih3rifenohk4/Kraken\%20chip\%20Driver.zip?dl=0 and then restart your PC.

If the yellow triangle still appears, please disable all other RGB software and then restart the PC. If this solves the issue please reenable the software(s) one at a time to determine the conflicting software. Once determined please let our customer service team know so we can prevent future conflicts.

If the Kraken was not detected in the device manager, then we now need to make sure that the hardware is properly installed. Before working on any internal PC components please power down the system and remove the plug from the power source.

The first thing you will need to do is locate the Kraken USB cable. Make sure the USB cable is firmly seated into both the pump head and your motherboard's internal USB 2.0 header. Now reboot the system and check for detection in Windows.

If you are still not getting detection, try seating the cable on a different USB 2.0 header on your motherboard and reboot. If your motherboard only has 1 internal header or if moving to another header does not work then try connecting a mini USB to USB-A cable from the Kraken to the back of your PC via the motherboard I/O.

If connecting to the rear I/O resolves your detection issue, reach out to the support team for replacement cables for the Kraken. If you are still unable to resolve the detection issue, please reach out to the support team with your full name, shipping address, phone number, and a copy of your invoice as an RMA may be required.

If you are seeing a decrease in the brightness within the LEDs, please check a few items first.

Is the 3 position switched on the lowest setting?

Is the Molex connector becoming loose?

Is there something blocking the LEDs?

If this still doesnt fix your problem, please Submit a Request on the main support page.

Prior to submitting a warranty claim, see if you can find a fix for your issue by trying either of the following:

Contact our Customer Support Group.

Visit our FAQ's.

If the issue cannot be easily resolved you can then proceed to request an RMA Exchange.

To return an item to NZXT, create a support ticket here. After you create an NZXT Account or sign in to your existing account, fill in the requested information and submit the ticket. You will immediately receive a confirmation email that includes your assigned ticket number. If you do not see an email after a few minutes, we advise that you check your spam folder. A Customer Service Agent will be handling your ticket within 24 hours.

The Customer Service Agent will walk you through a few troubleshooting steps to make sure the product is in need of a full replacement. In the case that an RMA Exchange is needed, the agent will issue an RMA number and send you a confirmation email with instructions and important details regarding your return.

We are still in the process of developing ANR for NZXT CAM. If you want to use ANR in the interim, you can access it by downloading CAM 3.7 here.

Congratulations on your purchase of an NZXT custom BLD PC!

Your PC will come with all sorts of cables and accessories but don't fear! Most of those cables are extras that came with the components of your PC. The only cable you will need from the bunch is the power cable, which will be in your black bag.

Setting it up is quick and easy! Follow these steps so you can get to gaming in no time:

After removing your PC from the box you will notice a white bag inside the case. This bag is called an Instapak and it is placed inside your PC to help prevent damage during shipping. To remove the Instapak you will need to carefully remove the glass panel by unscrewing the 4 thumb screws on the glass (or single thumb screw on the rear for the H500 and H500i). Place the glass gently on a soft surface and remove the Instapak. You may then put the glass back on the case.

Now that the Instapak has been removed you can now hook up the power cable. The power cable will plug into the bottom back of your system next to the number 5 like so:

Customer Support Team

Next, you will attach the Display cables to the GPU (aka the graphics or video card). The GPU is the horizontal slot about halfway down the back of the PC next to the number 1. You will need to use either a DisplayPort (left) or HDMI (right) cable to connect the system to your monitor.

Now that the PC has the power and display cables hooked up, it is time to boot it up! Make sure the switch next to your power cable is in the "I" position. Then on the top of the case, possibly under a blue BLD sticker, firmly press the power button.

Your PC should now show signs of life: fans spinning, lights, and a display on your monitor! That means you are all clear to hook up your peripherals (keyboard, mouse, etc.) to the Motherboard, which is the vertical slot on the back of your PC next to the number 2 (boxed in red). This is also where you will hook up your internet cable next to the number 3 (see arrow). If your Motherboard comes with WiFi preinstalled you will also need to attach the antennas by screwing them into the headers on the motherboard.

You can also now attach your headset or speakers to the system in either the front or rear audio ports. Please note that in order for your headset to have both your headphones and microphone enabled you will need to either use a split headset with 2 inputs or a USB headset. Single jack headsets may work for one or the other, but may not work at all.

You are now free to set your region and complete your Windows 10 setup. After setup is complete you are all set to begin downloading games. Have fun!

If you have any questions or require assistance, please contact our .

There are a number of issues that may prevent CAM from starting correctly. Please follow these instructions in order, as we've put the most common issues/fixes at the top so you're more likely to solve the problem if you go through the list sequentially.

Do you have the latest version of CAM?

Before you begin troubleshooting, please make sure that you have the latest version of CAM installed. You can always find the latest version here:

https://camwebapp.com/download

If you're experiencing problems with CAM, it is a good idea to uninstall it before installing a newly downloaded version. You can find instructions for removing CAM here:

Does CAM have "administrator privileges"?

CAM requires you to have administrator privileges in order for the application to launch correctly. To run CAM as an administrator, right click on the CAM icon on your desktopand select Run as administrator as shown here:

support page

Is your firewall and/or anti-virus software blocking CAM?

Depending on the anti-virus and/or firewall application you are using, there is a possibility they may be preventing CAM from launching correctly. If you just want to be certain this isn't the cause of the problem, you can simply whitelist CAM on those applications. If you've installed Windows on your C: drive and accepted the defaults for installing CAM, the application you need to whitelist is:

C:\Program Files (x86)\NZXT\CAM\CAMLauncher.exe

If your Windows' Program Files (x86) folder is on a different drive, or you changed the CAM installation folder, please use the fully qualified path that is appropriate for your system

Before whitelisting, you can test whether or not CAM is being blocked by temporarily disabling your firewall and anti-virus applications and trying launch CAM. If it works, then you'll need to add CAM to the whitelist for the application. Be sure to re-enable both your firewall and anti-virus applications after running this test.

Is there another application conflicting with CAM?

You may be running other programs that conflict with CAM and prevent it from loading correctly. To check if other programs are conflicting with CAM, you should perform a "clean boot" and try running CAM again. When we say "clean boot" we mean starting Windows with non-Microsoft services (helper programs that run in their own Windows sessions) disabled. This will help you determine if one or more of them are conflicting with CAM.

To perform a clean boot, please follow these steps

From Start, search for msconfig

Select System Configuration from the search results, as shown here:

On the Services tab, check the Hide all Microsoft Services box and then click on Disable all. You should see something similar to this:

Click OK and then restart Windows.

After Windows has startedlaunch CAM. If it loads, there is a conflict with one or more of the third-party services and you will need to determine which one by process of elimination. To do this, launch the System Configuration utility again, go to the Services tab, and enable applications one at a time, restarting Windows between each new service. Generally, you can enable a group of applications from one company at the same time to reduce the number of times you need to restart. For example, you could start with the three from Adobe Systems Incorporated in the screenshot above, then the two from Apple, the three from Dropbox, and so on.

Keep doing this until CAM fails to load. Once that happens, you've discovered the likely culprit. First, try updating that application to see if it solves the problem. If it doesn't, you'll need to re-install CAM with all services disabled (the "clean boot"), and then go back and test with all of the services running.

If the re-installation still fails, you may have to disable or uninstall the conflicting service in order to use CAM. Please submit a ticket

Once you've got CAM running, make sure that all the other services are enabled, except the conflicting one(s), of course.

Isthe CAMSettings file corrupt?

Another reason CAM may not load correctly is that its settings file may have been corrupted. To troubleshoot this, follow these steps.

Open the C:\Program Files (x86)\NZXT\CAM folder. (If you've installed Windows on a different drive or CAM in a different folder, open that folder).

Locate the CAMSettings.sqlite file and delete it. Don't worry, CAM will recreate it automatically when it launches successfully.

Restart CAM. If CAM loads correctly, you are all set.

CAM still doesn't load! What's next?

If the above methods do not resolve your issue, please submit a ticket on our . It is helpful if you can attach your CAM log files to your ticket. You can find yourCAM logs by following these steps:

Open the C:\Program Files (x86)\NZXT\CAM\Logsfolder. (If you've installed Windows on a different drive or CAM in a different folder, open that folder.)

Select the appropriate log file(s) and create an archive by right-clicking and selecting Add to archive. This keeps all your log files together in a single file, making it easier for the agent to review, and reduces the size of the upload.

There may also be a file called CAM ErrorLog-ClientSide.xml in the C:\Program Files (x86)\NZXT\CAM folder. If there is, please right-click to add it to your log file archive before uploading it with your ticket.

Eligible NZXT products qualify for a full refund only with an authorized RMA number requested within 30 days of purchase. NZXT offers a 30-day money back guarantee. The refund will include the original purchase price along with shipping and handling charges if applicable. Returns are not honored beyond 30 days of the purchase date.

The NZXT Store reserves the right to deny any return or exchange. Refunds will be credited to the original method of payment. To initiate a return, please contact our Customer Support Team

Thank you!

The reason why some games are crashing can be for a number of reasons.

Games that have its own launcher could also come with its own overlay which could be conflicting with CAM’s FPS Overlay.

The overlay requires DirectX Runtime to be installed as well. Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download sit

Orders placed before 10:00 AM PST will ship within 2 business days. If there are any issues with your order, you will be notified by email and/or phone. Transit times are based on your location. To request general transit times for your shipment, please contact Customer Support directly.

Once you'vereceived tracking information for your order, you can enter the number into the corresponding carrier website to obtain an ETA:

Click here to track a FedEx package

Click here to track a USPS package

If you are using a HUE+, Smart Device, or N7 Z370 and our CAM software is able to detect the device but the strips do not light up or are lighting up in abnormal colors, please try the following troubleshooting steps:

Check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the +5V on the strip. If you are using any extension cables check those as well.

Be sure that the SATA or Molex power is properly connected as it is what provides power to the LED strips. You can try using a different power connector on your power supply to see if the port on the power supply is working correctly. If you can confirm the power connectors are all functional, then you likely need a replacement for your lighting controller. You can contact the Customer Support Team for a replacement.

If you need assistance with additional troubleshooting or have any further questions, please contact our Customer Support Team.

Currently, the Cryorig H7 Lumi is the only 3rd party RGB device that works with CAM at the moment. We are always looking to implement more products into the CAM ecosystem.

Only items that have been purchased directly from NZXT.com are qualified for a refund through NZXT. Products that have been purchased from a different retailer must be returned there instead. The retailer's refund policy may differ from NZXT.

Eligible NZXT products qualify for a full refund within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. Refunds will be credited to the original method of payment. To initiate a return, simply submit a ticket to our support team here.

Returns must be undamaged/unmodified and complete withall accessories, cables, cords, adapters, and documentation that were included upon opening. Items must be returned in their original packaging.

The NZXT.com Store reserves the right to deny any return or exchange.

BEFORE YOU BEGIN

The Kraken firmware updater is a standalone tool designed to upgrade onlythe NZXT Kraken X Series Gen 3 all-in-one liquid coolers. While we have made every effort to ensure the updater will not work with any other product, please use caution and confirm that your Kraken is one of the following models:

Kraken X42 RL-KRX42-01 and RL-KRX42-02

Kraken X52 RL-KRX52-01 and RL-KRX52-02

Kraken X62 RL-KRX62-01 and RL-KRX62-02

Kraken X72 RL-KRX72-01 and RL-KRX72-02

NZXT is not responsible for the misuse of the updater with any other AIO cooler, including Kraken Gen 1 and Kraken Gen 2 models. It is your responsibility to ensure you have a Gen 3 Kraken X Series cooler before proceeding.

STEP 1: DOWNLOAD THE FIRMWARE UPDATER

Download the Kraken Updater as directed in the email you received from Customer Service.

Navigate to your Downloads folder or the location you specified the file be saved. Double-click on KrakenXFWUpdate.zip and extract the files. For convenience, we recommend you save the files to your desktop.

IMPORTANT NOTE FOR KRAKEN G10 & KRAKEN G12 OWNERS

(or anyone running two Krakens in one system)

If you are using multiple Kraken AIOs, the Kraken firmware updater can only update one Kraken at a time. Leaving both connected to USB may cause unpredictable (and possibly catastrophic) results. Please follow these steps to ensure you are successful in updating both of your Krakens:

Turn off your PC.

Disconnect one of the Kraken Coolers from USB by unplugging ONLY the USB connector from either the pump head or the USB connector on your motherboard. Be sure to leave the SATA power/fan cable and CPU_fan cable connected so the Kraken will continue to cool your CPU or GPU.

Restart your system.

Follow the directions below for updating the Kraken firmware. Once complete, turn off your PC.

Disconnect the Kraken you just updated from USB and reconnect the second Kraken.

Upgrade the firmware. Once complete, turn off your PC.

Reconnect the second Kraken and restart your PC.

STEP 2: PREPARE TO UPDATE YOUR KRAKEN

Whenever you’re updating any hardware device, it is always a good idea to close any open Windows applications before proceeding. Updating firmware correctly requires uninterrupted access to the hardware and while we worked hard to make the Kraken Firmware Updater as robust as possible, there’s no reason to take a chance on “bricking” your Kraken.

Navigate to the folder where you extracted the files earlier.

Double click on Kraken_reprogrammer.exe to run the updater. You may be prompted to allow User Account Control (UAC), if so, please click "Yes" to continue.

If Windows Defender displays a warning (see the image below), click "More info" and "Run anyway" to continue:

Customer Support Team

The updater will begin the process to update your Kraken:

Once the process is complete, you may press Enter to close out of the program. Restart your system:

You can verify that your Kraken was successfully updated by opening CAM and going to the "Drivers" tab.

IMPORTANT NOTE ABOUT FIRMWARE VERSION NUMBERS

In 2018, a change was made to the internal design of the Gen 3 Kraken X Series family. This change had no impact on the performance or features; however, it did require us to "fork" a portion of the firmware between the two hardware revisions.

As a result, there are two possible versions of the Kraken firmware. These are currently numbered 5.xx or 6.xx, depending on the internal architecture of your Kraken. The updater is able to identify the correct firmware image to use and updates your Kraken accordingly.

There are no performance or feature differences between the hardware or firmware versions.

If you need assistance or have any questions, please contact our .

We are still in the process of developing Fullscreen Mode for NZXT CAM. If you want to use Fullscreen mode in the interim, you can access it by downloading CAM 3.7 here

BLD provides free shipping and returns for systems that do not meet BLD engine performance standardswithin 10\% +/- of frames per second (FPS) under stable, unaltered conditions(no overclocked or altered hardware settings). Our testing of each game's FPS is conducted with Fraps(linked here: https://www.fraps.com/ ) or with an in-game benchmark if provided( Example photo provided from Shadow of the Tomb Raider)

https://www.letsbld.com/warranty

Settings for FPS average are pulled from the highest preset available with V-Sync off OR the highest custom graphics options available with V-Sync off if presets are unavailable. Do note, modifying any graphics options( such as resolution scale) may alter the FPS beyond what we guarantee. For the full BLD FPS Guarantee statement and warranty support details, please visit.

There are several possible causes for a monitor to display nothing when you try to power on your computer. While some seem obvious, please double-check each step carefully so that you can eliminate possible issues before doing more complicated troubleshooting.

Is the monitor getting power?

Make sure the monitor is connected to power, and that it is powered on. Most monitors have an LED that lights up when the monitor is powered on. Double-check all the power connections and try cycling the power to the monitor, watching for the LED or an on-screen display to indicate that the monitor is getting power.

here

Example of an LED power indicator on a PC monitor

If the monitor isn't getting power, try a different outlet. If that still doesn't work, consult your monitor manual or contact the manufacturer to get more detailed troubleshooting instructions.

Are the video cables connected correctly?

The next step is to make sure that the display cables are connected between the monitor and the graphics card(GPU) on your computer. The back of your graphics card(GPU) will look something like this:

1. USB Type-C

2. Display Port

3. HDMI

4. Display Port

5. Display Port

(See this article for a detailed explanation of the types of connectors and their relative strengths)

Make sure you have the correct cable going from your monitor to the connectors on the back of the GPU. NVIDIA and ATI recommend using a DisplayPort connection, especially for monitors with higher refresh rates(Hz).

Check that the cable iscompletely inserted into the proper connector on both the GPU and the monitor.Do not force a connector into the GPU or monitor! If it is hard to insert, double-check that you have the correct connectors and that they are in the correct orientation. If you force a connection, you may permanently damage your GPU and/or monitor.

Is the monitor input set correctly?

Many monitors have multiple input connections. When they do, there is a setting to select the correct input, usually using the monitor's built-in "on-screen display" (OSD) menus. Be sure that it is set to either "Automatically detect input" or the correct input type. For example, if you have both an HDMI and a Display Port input on your monitor, and you've connected the GPU and monitor using a Display Port cable, then you should select Display Port as the input. In this case, selecting HDMI will result in no picture being displayed.

Sometimes, your monitor mayhave multiple inputs of the same type, like HDMI. In this case, they are usually labeled HDMI-1, HDMI-2, etc. Be sure to select the HDMI input port on the OSD that matches the port you connected to the GPU.

For instructions on using your monitor's OSD menu, refer to the monitor's User Guide or contact the manufacturer for additional assistance.

Sample OSD menu showing input selection

(from an ASUS Republic of Gamers monitor)

Still no picture... what's next?

If you've verified that all the previous tests worked, and you're still not seeing an image on the monitor, then you can try replacing the cable that connects the monitor and GPU; you can try a different output port on the GPU (if there is more than one of the same type); or if your monitor supports more than one input type, get a new cable and try a different input type (switch from HDMI to Display Port, for example).

If all these steps are still not solving the problem, try a different monitor (if you have access to one), or connect the monitor to a different PC to see if you can get a picture to appear.

At this point, if you're certain the monitor is working but you can't see a picture when it is connected to the GPU in your BLD gaming PC, please take a look at this article forsome more troubleshooting steps.

What is an XMP Profile and why are they used?

XMP or (Extreme Memory Profiles), is a technology that allows you to change memory settings by selecting a different profile, which should take advantage of higher than standard memory speeds. Pretty much, XMP is the "easy button" of RAM overclocking, as manual RAM overclocking is usually quite unnecessary and a massive headache!

XMP Profiles allow you to run your high performance RAM, (above industry DDR specs) at the speeds that they are guaranteed to run at when you purchase them. (G.Skill 2x8GB 3200mhz) for example. By default, your ram will usually run at 2400mhz if an XMP profile is not enabled. When enabling the XMP profile, you should be able to run your RAM at the advertised speed of 3200mhz.

Our Warranty and XMP

Our BLD warranty does not cover any type of XMP or RAM overclocking. Why you might ask? Technically XMP, no matter how risk less it might seem, is still a form of overclocking, just done automatically (through enabling the XMP Profile in your motherboard BIOS). There is always a risk to overclocking. Usually when overclocking, you will be raising the voltage that your specific piece of hardware runs at. Whenever the amount of voltage sent through a device is higher than stock voltage, there is a risk with hardware failure and higher temperatures.

How do I enable XMP for my memory?

Luckily, enabling an XMP profile is very simple and can be done in literally 2 minutes. Keep in mind, if you do decide to enable an XMP Profile and any damage is caused by this, it will completely VOID your BLD warranty.

For this example, we will be looking at enabling XMP through the MSI Click BIOS 5.

First, turn on your PC. From the second you turn on the PC, spam the "delete" key while the system is booting to enter the BIOS. After that, you should see something like this.

From there, you will want to click the "Memory" button on the left hand side of the screen.

This should bring you to a screen that looks like like this. From there, you can click the XMP button on the top and toggle it from "off" to on".

Once that is done, you can hit F10 on your keyboard and select save changes & exit.

From there, you can confirm that your RAM is running at the proper speed by re-entering the BIOS by hitting the "delete" key on start up and checking your DDR speed. If you'd like to double check that your memory is running at the correct speed, you can use our CAM software that's been pre-installed on your BLD PC.

As you can see here, the default RAM speed is 1066mhz, and after with the XMP profile enabled the current clock speed is 1597mhz. (Keep in mind RAM is double date rate, your actual clock speed if your current clock speed is 1597mhz is 3194mhz).

Viola! You've just enabled an XMP profile on your RAM and your RAM is currently running at it's advertised speeds.

Some of our Kraken coolers include a universal AMD bracket that is compatible with AM4 socket motherboards. This is a compatible bracket with AM4 sockets. This bracket can have issues with being mounted if the motherboard's tolerances are too low which causes some of the preinstalled hardware to be hard to mount with. If you find that your Kraken cooler is not seated properly, causing irregular temps and/or causing the thermal paste to not spread evenly you will need to reseat the cooler.

In order to reseat the cooler properly to the included mounting hardware, you will want to loosen the screws on the mounting hardware by about 2-3 turns as shown below. You will want to do this for all 4 screws. It should be able to wiggle a bit.

our support page here.

Then once loosened, latch the cooler onto the plastic brackets on your motherboard. Then tighten the hook screw as shown below.

Once the hooks screw is tight, you can then tighten down all four screws on the plastic brackets evenly. Tighten it down corner to corner, for example, top left screw, to bottom right screw, to top right screw, finally to bottom left screw. You should only do about 1/2 a turn on your screwdriver per corner until it's all hand tight.

At this point,your cooler will be mounted and look similar to the photos below.

If you are still experiencing issues with your temps or how your thermal paste is spreading, we can provide an alternative bracket at no charge to you. Please submit a ticket on

If you were approved for RMA by our Customer Service team, you'll need to package the PC per our requirements. This will guarantee the safety of your PC in transit and prevent damage to the system.

Failure to follow these instructions will likely result in damage to your PC, NZXT is not responsible for any damage caused by improperly packaging your system.

Firstly, you will want to place your Intapak foam inside your PC. If you have lost this foam, and we provided you a new Instapak kit in the mail, it will need to be expanded within your PC to protect your GPU. Please follow the instructions below for triggering the in Instapak.

Once triggered and when the Instapak starts expanding, place this within your PC over the graphics card in your PC. You will need to mold it with your hands to the shape of your GPU. Once completed you can put your glass panel on and pack up your PC. Check the example below to see how this is done.

If you kept your original packaging with double boxes, you will want to use thee smaller foam blocks that fit the shape of your PC, to then slide the PC into the smaller box. After that, use packaging tape rated for 60lbs to seal the smaller box. Then using the grey foam pieces, make sure the inner box does not excessively shake. within the larger box. Here is an example below of how you would pack the system.

Then with packaging tape rated for 60lbs, seal the outer box.

If you are missing the original packaging and we have sent you replacement packaging, we would include a single large box, with a pre-selected amount of foam for your particular PC. You would just need to make sure that there is foam on all sides of the PC, this will prevent it from shaking around in shipping. Then with packaging tape rated for 60lbs, seal the box for the PC.

Finally, with either a printer or through the shipper, print and attach the included shipping label we provide (this is typically sent via your email).

When receiving your PC for RMA, we will likely need access to your PC in order to diagnose any issues with your system. In order for us to test your system, you will need to set Windows 10 to allow login without requiring a password. For your own security, we typically will not request the password of your PC. In rare instances in which you cannot access your PC in order to remove the password, a Customer Service Agent will contact you for that password to receive it verbally.

To bypass the standard login process please follow these steps.

Typenetplwizin the Start menu search bar, then click thetop result to run the command

Untick the box next to 'Users must enter a user name and password to use this computer' and hit 'Apply'

Enter your username and password, then re-enter your password. Click 'OK'

Click 'OK' again to save the changes

After receiving your PC back from RMA, you will want to re-enable the standard login for your system's security.To reactivate Windows password login just return to this settings menu and tick the box next to 'Users must enter a user name and password to use this computer'.

Sometimes, Windows may have some errors that can’t be resolved within the operating system and would require a fresh installation of Windows. Prior to starting this process, if you have any files you deem important, please back up these files. A fresh install of Windows will cause the loss of all applications, personal data, and configuration files. NZXT is not responsible for any of your personal data, backing up your personal data is the responsibility of the user.

Firstly, you will need to create a bootable Windows 10 Install Drive. In order to do this, you will need the following:

Working internet connection

Windows PC

One 8GB or larger USB Flash Drive (USB 2.0 or better)

Making the bootable Windows 10 Drive is super easy, firstly, insert your flash drive into your Windows 10 PC. Next, please download the Windows 10 Media Creation Tool. Then follow the on-screen prompts bellow to create the flash drive.

Once you have started the flash drive creation process, a Windows 10 Installer will be made on this flash drive that is bootable. After this is completed, please eject the flash drive within Windows and then move your flash drive to the PC you will be installing Windows onto.

Next, you will need to make sure your PC has been shut down fully. We will need to access the motherboard's boot override in order to run the Windows 10 Installer. As a reinstall shouldn't be done within Windows.

Here is some instruction on how to access the boot override over multiple motherboard manufacturers.

NZXT Motherboards:Press "Del" on your keyboard until the BIOS comes up. Go to Advanced > Exit > Then you will see the boot override section

ASUS Motherboards:Press "Del" on your keyboard until the BIOS comes up. Go to Boot >Then you will see the boot override section

ASRockMotherboards:Press "Del" on your keyboard until the BIOS comes up. Go to Advanced Menu > Exit > Then you will see the boot override section

MSI Motherboards:Press "Del" on your keyboard until the BIOS comes up. Go to Advanced > Settings > Save & Exit > Then you will see the boot override section

Once the boot override section is visible you will then need to click on your flash drive to force the PC to load up the Windows 10 Installer.

On "Windows Setup," clickNextto begin the process.

Click theInstall Nowbutton.

Click theI don't have a product keyif your PC didn't have a license key sticker on the back. If your PC does have a license key sticker on the back, take a picture of it and then type it into the box. PCs without a license key should auto-active once Windows is setup

Select the edition of Windows 10 (if applicable). This selection must match the edition of your product key activates.

Click theNextbutton.

Check theI accept the license termsto agree. Otherwise, you can't continue.

Click theNextbutton.

Click on theCustom: Install Windows only (Advanced)option.

Select the partition with the current installation of Windows (usually "Drive 0"), and click theDeletebutton to remove the partition from the hard drive.

Quick Tip:If you have multiple partitions, on the primary hard drive (Drive 0), you want to select and delete each one. Windows 10 will re-create additional partitions as needed automatically.

Select the empty drive (Drive 0 Unallocated Space).

Click theNextbutton.

Once you've completed the steps, the setup will takeover, the hard drive will be erased, and a safe copy of Windows 10 will be installed