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Omnicare is less concerned about the actual resident and more concerned on upper management employment. There is such a complete disconnect with the customer. Far too segregated with so many different departments. The customer simply gets lost in the shuffle. Account Management is so lacking.
What are some of the best things about your team?
People really care about the residents.
What do you like best about the leadership team?
I don't. Leadership is not informed of actual day to day workings in the pharmacy. Decisions are made without taking the customer into consideration. More decisions are made without taking pharmacies into consideration. FAR tooo many off site workers who have no clue what we do.
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