OnTrac Employee Reviews
Out of 368 OnTrac employee reviews, 48% were positive. The remaining 52% were constructive reviews with the goal of helping OnTrac improve their work culture. The Operations team, with 52% positive reviews, reports the best experience at OnTrac compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 100% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Treating people with respect. If something needs to get done explain why and ask for help, do not scream and expect people to read your mind. Degrading people as management is not funny, nor constructive
Leading without putting the blame on the lower tier workers who deal with short staffing and low income.
Leading their employees boosting moral giving breaks after 4- to 6 hours Reguardless if We are in Idaho . Took full advantage to ship on employees here i. BOISE
Communication, drug free, being nice
Talk a little more friendly and stop sending people home when you were promised a certain amount of hours.
Why do you feel undervalued and what would make you feel better about your compensation?
Starting pay is way too low even if the holiday boost makes it barey manageable.
start at 19 dollars an hour . I'm not a robot I have to eat and take a break after so many hours I deserve it. Go hire robots see where that gets you
Treated me different because I am slow
Nobody helps get overworked while you have lazy employees
nothing no longer employed with company
What do your coworkers need to improve and how could you work together better?
Don't hire lovers who don't show up or are there but Are lazy
Management often blows hot air in regards to changes in policies. Leads never follow through on helping retrain employees. Most leads are frequently on the phone.
Stop being lazy because some are lazy
To stop worrying about others work and to learn to help their teammates to when their work is light compared to others.
A better manager that is present
What needs to change to make the company culture better?
No drugs or alcohol . Let people sleep in they break
Get people the money they work for
A manager and lead that listens and acts. A GM that quits making the job harder and less safe by taking away assets. The frustration is high. Many long term talking about leaving.
Management needs to learn how to talk to their employees in a respectful way not bullying or threatening their jobs when they don't get their way firing people unnecessarily for the wrong things and things that they can sit down and talk to you about instead of talking to you like your child
Diversity & equity, but also inclusion
What would you improve about your company's interview process?
Need to be kind to others more hours and communication
Make sure that people WILL text potential candidates ON TIME instead of forgetting and blaming the candidate for the callers' ineptitude.
It's on the phone and you can say anything and get the job
don't need to be soo long
Show them best ways to run route
Review from Operations Dept
What's going wrong and how can it be improved?
Sort staff needs better wages and/ or dedicated hours. Management needs to live the situations they put their employees in. Upper management seem out of touch with the cost of living verses the lack of wages.
Sounds like they don't get their packages Customers service is horrible
Ontrac can get back to their employees when they are in any situation
Leardership needs more quailty training on how to talk to people
Have you looked at your customer ratings online? Again it needs a better and caring management. Respect employees and customers. Quit making this so hard. We had a history of good numbers and now this GM and Manager have thrown it all out the window. They took our pride away.
What would you most like to see improved at your company?
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