0
NPS
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Pacific Biosciences of California
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About Pacific Biosciences of California's Brand
Pacific Biosciences develops single molecule deoxyribonucleic acid sequencing system and analytic softwares. Among its major competitors, Pacific Biosciences of California is ranked in 3rd place for NPS while QIAGEN is 1st, and Illumina is 2nd.Their current market cap is $3.44B
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Pacific Biosciences of California Ranking
- #3 / 4 of its competitors
Pacific Biosciences of California NPS
Pacific Biosciences of California's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Pacific Biosciences of California's customers would recommend using the product based on a scale of -100 to 100.
Pacific Biosciences of California Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Pacific Biosciences of California NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
How Other Brands Compare
Pacific Biosciences of California is ranked third for NPS among its competitors. QIAGEN and Illumina come in first and second, with Affymetrix coming in at #4. Among those competitors, it is the third most valued company behind Illumina.
Pacific Biosciences of California |  Illumina |  QIAGEN |  Affymetrix | |
| Global Ranking | #- | #985 | #- | #- |
| NPS | 0 | 26 | 32 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.44B | $70.95B | $11.25B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacific Biosciences of California NPS vs. Competitors
Compared to its competitors, Pacific Biosciences of California's NPS is rated right above Cority, and is preceded by Illumina.
| COMPANY | NPS Score | |
|---|---|---|
| QIAGEN | 32 |
| Illumina | 26 |
| Pacific Biosciences of California | 0 |
 | Cority | N/A |
 | Oxford Nanopore Technologies | N/A |
Pacific Biosciences of California Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Pacific Biosciences of California users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pacific Biosciences of California Customer Loyalty vs. Competitors
Compared to its competitors, Pacific Biosciences of California's Customer Loyalty score is rated right above Cority, and is preceded by Illumina.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QIAGEN | 80% |
| Illumina | 73% |
| Pacific Biosciences of California | 10% |
| Cority | N/A |
| Oxford Nanopore Technologies | N/A |
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Pacific Biosciences of California Product Quality
5/5
Pacific Biosciences of California has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Pacific Biosciences of California Product Information
Pacific Biosciences of California’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://pacb.com/
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Pacific Biosciences of California Product Quality vs. Competitors
Compared to its competitors, Pacific Biosciences of California's Product Quality score is rated right above QIAGEN.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pacific Biosciences of California | 5/5 |
| QIAGEN | 3.9/5 |
| Illumina | 3.9/5 |
| Cority | N/A |
| Oxford Nanopore Technologies | N/A |
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Pacific Biosciences of California Pricing
Pacific Biosciences of California ROI & Value For Money
4/5
Pacific Biosciences of California has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Pacific Biosciences of California Pricing vs. Competitors
Compared to its competitors, Pacific Biosciences of California's ROI score is rated right above Illumina.
| COMPANY | Pricing Score | |
|---|---|---|
| Pacific Biosciences of California | 4/5 |
| Illumina | 3.9/5 |
| QIAGEN | 3.7/5 |
| Cority | N/A |
| Oxford Nanopore Technologies | N/A |
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Pacific Biosciences of California Customer Satisfaction (CSAT)
Pacific Biosciences of California Customer Satisfaction (CSAT) Score
100 / 100
Pacific Biosciences of California has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pacific Biosciences of California Customer Satisfaction vs. Competitors
Compared to its competitors, Pacific Biosciences of California's Customer Satisfaction score is rated right above QIAGEN.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pacific Biosciences of California | 100% |
| QIAGEN | 76% |
| Illumina | 72% |
| Cority | 0% |
| Oxford Nanopore Technologies | 0% |
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Pacific Biosciences of California Customer Service
4/5
Pacific Biosciences of California has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Pacific Biosciences of California's Customer Service
Address
Menlo Park, CA
Website
http://pacb.com/
Pacific Biosciences of California Customer Service vs. Competitors
Compared to its competitors, Pacific Biosciences of California's Customer Service score is rated right above QIAGEN.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pacific Biosciences of California | 4/5 |
| QIAGEN | 3.9/5 |
| Illumina | 3.9/5 |
| Cority | N/A |
| Oxford Nanopore Technologies | N/A |
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Pacific Biosciences of California as an Employer
3.0/5
Pacific Biosciences of California has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Pacific Biosciences of California
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pacific Biosciences of California scored a 0 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacific Biosciences of California would recommend the brand to a friend. ENPS measures how likely Pacific Biosciences of California employees would recommend working at Pacific Biosciences of California to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
