Patreon FAQs

We have community guidelines to ensure that Patreon remains a respectful environment for a diverse range of creators and their communities. As we take this very seriously, we ask that you read this whole article before taking action.

Keeping Patreons community safe is important to us, so we hope you report any content that is in violation with our community guidelines.

To report a creator or a post, you will need to be logged into your Patreon account. From there, you have two options:

You can access the reporting tool on any creator page by clicking moreicon (3 dotes icone), then click,Report this creator.

messages

You can also find the report tool on any post that you have access to by clicking directly on the three dots and Report this content.

If prompted in the report, please collect and send us evidence that supports your claims. This evidence can be things like screenshots, links, and videos with timestamps. The Trust and Safety team takes every report seriously, and providing documentation and timestamps will allow them to reach a quicker resolution for the content in question.

Please note that evidence needs to be linked directly to the person you are reporting. For example, we cannot remove a creator based solely on the actions of their patrons, unless they are directly inciting that behavior.

We want you to know that Trust and Safety might not directly share the result of their investigation or any follow up actions that they might consider taking as a result of your report, but we strongly believe that these reports are the best way to create a safe community.

Lastly, we understand that once in a while, you may come across content on Patreon that youdon'tlike or that you disagree with, but that doesnt necessarily mean that the user is violating our guidelines and should be reported. For example, if you are unhappy with the quality of what a creator has produced or the direction their new work is taking, please contact them to discuss the issue via .

That said, Patreons Trust and Safety team will always be happy to review content that raises concerns or goes against our guidelines.

How do I edit or delete a post?

If one of your benefits is offering patrons early access to content before the rest of the world sees it, you can easily set this up within a post.

In this guide, we'll go over:

How to create an early access post

Scheduling your early access post to publish later

How your patrons will be notified

Follow the steps below to create your first early access post:

Step 1: Click on thePostsection of your page, and selectNew. Then make your postas you normally would.

Step 2: If you're on our Lite platform plan, you can set your early access posts once you've selected Patrons Only. For creators on our Pro, and Premium plans, you'll see the option to set your early access post with both your Patrons Only, and Select Tiers options.

Once you select who can view the post, the early access box will appear directly under.

Step 3: Check the early access box. You can customize how long the post will be patron-only until it is automatically viewable by the public.

Step 4: You can choose to publish your post now, save it as a draft, or schedule the post to publish later.

Keep reading below for more information on scheduling your early access post for later.

Scheduling an early access post to publish later

Schedule your post for a later time! If you're setting up future posts for your editorial calendar, you have the flexibility of scheduling your post to publish at a later date, and time.

To do this, select the drop-down arrow next to the publish button, and select Schedule.

After selecting the option to Schedule, you'll see another date, and time field appear. Click into the fields to set a publish date. Be sure to select a datebefore your post will go public, so that the early access feature serves it's purpose.

Can I schedule an early access post on the Patreon app?

Not right now! Scheduling a post is currently only available on the Desktop, and Mobile web versions of Patreon.

If you'd like to schedule an early access post, and are creating your post on the go, you can create your post on the Mobile web version (i.e. Chrome, or Firefox) of Patreon to schedule your post. Alternatively, you can save your post as a draft in the app, and revisit your post to schedule on Desktop, or Mobile web.

What if I decide to release the post early to the public?

If youd like to release an early access post to the public ahead of the scheduled public date, you can update the post by clicking edit. You can then make the post public. That simple :)

Note: Once you make an early access post visible to the public, youwon'tbe able to make the post early access again. So be sure that you're ready to have the posts set as public.

To learn more about editing posts, check out this helpful article:

How will my patrons be notified of the early access post?

Patrons who have early access to your post, will receive an email notification letting them know that they're seeing your post before the rest of the world. Here's what that email will look like:

Once the post goes public on the date you set, all other patrons and followers will get an email notifying them they can view the post.

If the creator is a legally recognized not-for-profit company and you receive nothing of value in return for your payment to them, then some jurisdictions allow the patron to take a tax deduction.

Note:As a creator, if you provide patrons with something in return for their payment (T-shirt, download of music not available to non-patrons, concert tickets, backstage passes, etc) then the patrons tax deduction is limited to the amount of their payment which exceeds the value they received.

Pledges to non-profits

What is a non-profit organization? Non-profit organizations are generally exempt from federal taxes and many state taxes. There are many different types of non-profits when it comes to eligibility and tax-deductible contributions.

If I pledge to this creator is my pledge tax deductible? Your contribution, minus the value of any thank-you gifts you receive, is tax deductible to the full extent provided by law. For example, if the patron pays $100 of which $20 is the deemed value of a tote bag, then only the $80 is considered to be tax deductible.

Will I receive a document for tax purposes via email and/or mail?

Every month you will receive a an email receipt for your payments on Patreon. Non-profit creators may also send you information directly concerning the tax deductibility of your payment.

What if I have more tax questions?

Heres a hub to our tax resources: Patreon Tax Resources.

If you have more involved questions regarding taxes, please consult with your local tax professional.

You can find our current Community Guidelines, here.

If you are ever unsure of whether or not your activity on Patreon is within our community guidelines,please feel free to send an email to us at [email protected]. We're happy to work with you to ensure that your page is within our policies.

Having an issue with the site?

There are a few troubleshooting steps we recommend that may resolve the issue. Retry your action after each steps. If the issue is resolved after one of the steps, theres no need to keep troubleshooting https://www.mozilla.org/en-US/firefox/new/

Step 1: Check for any updates for your browser. While older browser version may work, its best to have the most current versions for performance of the site. Once updated, reattempt.

This page lists our supported browsers.

You can get the most recent version of Chrome here: https://chrome.google.com

The most recent version of Firefox is here:

If you use Safari on your iOS device, only versions 11 and up are supported.

Even if you already use one of these browsers, test things out using a secondary browser.

Step 2: Remove or disable any add-ons, or extensions that didnt come with your browser originally. Sometimes the added software, including ad-blockers, can negatively impact the site.

Step 3: If the issue persists, reattempt while logged in using an incognito (private) browser. Using an incognito browser window allows the site to function without the influence of added add-ons and extension software.

Step 3: Restart your computer. Be sure to fully power down, and restart your device simply putting your computer to sleepwon'tdo the trick.

Step 4: Restart your modem and/or router. Once youre back online, reattempt.

Still seeing the issue?

If you think that there's a larger issue, or 'bug' on the site, send us a note with a screenshot of what's happening with the inspect console open, and our team will take it from there.

You can open your browsers inspect console by right clicking, and selecting inspect from the drop down menu. From here, select console from the top bar. Once the console is open, retry the action youre having an issue with (i.e. clicking a button, or submitting a payment).

Please take a screenshot of the entire page, including any red error messages. This information will help our team with reproducing, and reporting any issue.

If youre searching for a specific creator hoping to become their patron, there are a few ways to locate their creator page. In this article, well review the best ways to find specific creators on Patreon.

Note:This article will help you locate specific creators on the platform rather than discover new ones. Patreon is a membership platform, not a discovery platform. You can learn more about the strategy behind this decision here.In this article, we'll go over finding creators in these ways:

Patreon search

Using other search engines

Using creator's social media

Using the Search Bar

The Search bar is located on the top right corner of your account. Select the magnifying glass icon to expand the search bar. From here, begin typing the name of your creator.

You will only be able to locate creators with the search bar if you know their creator page name or URL. For example, lets say youre looking for the creator Fran Meneses. You can search for her creator name Fran Meneses and her page will populate. You can also find her by typing in the URL of her creator page, Frannerd.

Google

Note: If a creator has selected that they make adult content, they will not appear in search results on Patreon. This is because of age restrictions. In this situation, using Google or another search engine off of Patreon will help you locate their creator page. Read below for tips on how to locate a creator's page on your preferred search engine.

Using Other Search Engines

You can also use, or your preferred search engine, to locate creators on Patreon. The best way to do this is by searching the name of the creator and Patreon. For example, you can Google Fran Meneses Patreon and her Patreon page populates as the first result.

Checking a Creators Social Media Platforms

If youre still having trouble locating the creator you want, theres a good chance the creator has promoted their Patreon page on their other social media platforms. Are you looking for your favorite podcasts Patreon page? Podcasters often mention their Patreon page URL in episodes or show notes. YouTubers with Patreon pages will include a link to their page on their YouTube channels, in the about section, or at the end of videos.

So be sure to look out for the creators you love promoting their Patreon pages on their other social media channels.

What is an RSS feed?

RSS is short for Really Simple Syndication. Its a great way to subscribe to a source of information or entertainment, such as a podcast, and get brief updates delivered to you. These sources are called feeds.

Many podcasters of Patreon offer private audio RSS feeds as a benefit. If youre a patron to a creator offering a private RSS link, youll be able to listen to their feeds in a podcast app.

Apps that will work with your custom RSS link

Below are the iOS and Android apps that work with Patreon. Please note, those with an asterisk (*) means that it is a paid service and they may also offer ad-free streaming.

iOS Apps that work:

Apple Podcast

Castro

Downcast

OverCast

Pocket Casts*

Swoot

Android Apps that work:

Beyond Pod

Dog Catcher*

Player FM * (Important:you must register an account with them to import our private RSS.)

Pocket Casts *(Important please see this article in their support center.)

Podcast Addict*

Podcast Republic*

Podcasts Tracker*

Podcasty

PodKicker

Swoot

Apps that will not work with your RSS link

Android apps that we've tested and do not work:

Acast

Podomatic

Podcast App

PodcastOne

DoublePod

PodcastHD

Podcast Guru

PodBean

Spotify

Apps that do not support authentication:

TuneIn Radio

Stitcher

Google Play

Google Podcasts

Castbox

What else should I know about my RSS link and feed?

Here are some important things to keep in mind when using your private RSS feed as a patron:

Dont share your private RSS Link! Your Patreon RSS link is specifically for you, as a patron to the creator offering this benefit. It contains an authorization token that links directly to your account. If you share it with anyone, they will have access to the benefits you're paying for - and rob the creator of a potential patron.For this reason, sites and services that share RSS feeds with other users are generally restricted from hosting our feeds. Many are blocked outright. If the feed is found on another site you may have your account blocked.

Some apps will not allow you to add your RSS feed because they don't support authentication on podcasts. As we discover these apps that are not compatible with RSS feeds, we will list them here in the "not working" section below.

There are some apps that require the creators to submit the feeds themselves (and usually pay a fee to do so). These apps will not allow you to add your RSS feed because the Patreon creator, who owns the podcast, has no way to create a feed without authentication.

Theres no way to automatically merge accounts, and were unable to transfer memberships between accounts. If you have multiple accounts, we recommend that you choose which account youd like to use moving forward, and disable the other one.

When you disable your account, any active memberships on that account as a patron or creator will automatically be cancelled so you may want to reach out to your creators and let them know whats going on.

Tip:If youre a creator with multiple creator pages, you can always opt to unlaunch your creator page. You can keep it active as a patron-only account for any memberships may havewith other creators. Learn more, here.

To disable an account:

Log in to your account

Go to your My profile settings

Scroll to the bottom of thepage, and click disable my account

Confirm that youd like to disable via an email sent to the email address tied to your account

Please note:You must have access to the email address you use to log in to Patreon in order to disable your account.

Since rolling out our blocking feature, creators are no longer able to delete patrons.

Here's why: Deleting patrons was a way for creators to temporarily remove patrons from their list of patrons. This didn't stop patrons from rejoining the creator's Patreon community, so it was essentially a band-aid effect.

When a patron's payment declines, that patron is automaticallyrevoked access to a creator's patron-only posts, until that patron's payment processes.A creatordoes not needto delete a patron to prevent the patron from viewing the creator's posts.

Whatcan a creator do instead of deleting a patron?

If you have a patron whose pledge has declined, they will automatically be revoked access to your patron-only posts and will receive an email from us to update their payment info. You can also send them a messageyourself, which is sometimes more effective.

If you have a patron whohas been detrimental to your success on Patreon, you have the option ofblocking them. Blocking a patronwill remove their pledge to youas well as prevent them from becoming your patron again. Learn more about how to block a patron here.

Patreon processes payments on the 1st of every month. To transfer your balance, head to the income section. Please note: you can only pay out once every 24 hours. If you have automatic payouts turned on, this will also be included in the 24-hour timeframe.

Need more?

Here's a visual walkthrough for transferring your balance:

Head to the income section, then click payout balanceand you can choose the option that works best for you.

depending on your payout method of choice

Want auto transfers?

If you'd like to have your transfers automatically sent to the payment method you supplied, check the "enable automatic monthly transfers" box and click the orange "save preferences"button at the bottom of your page. Enabling this will send the money in your account balance to your bank account on the 5th of the month.

If you'd like to manually transfer your account balance, you can do this at from yourpayout preferences page as well. Just hit the orange transfer balance button under your current account balance, you'll see that in yourbank account in an average of 1 - 5business days, .

You can manually pay out your balanceonce every 24 hours. That being said, you can also pay out as many times during the month as you would need.

First: Give yourself a high five for being amazing and joining a creator's community! Now for the real steps to becoming a patron. In this guide were going to walk through the following:

Becoming a patron

My payment is declining

Manage my memberships

Here we go!

Become a patron join a creator's page

Step 1:Visit your creator's patreon page and select one of their tiers.The tier you choose will unlock the corresponding benefits offered in that tier. The tier price is the minimum payment option to unlock that tier.

Active memberships

If your creator doesnt have Tiers, simply click theBecome a patron button.

Step 2: Add your payment method and confirm your membership details

After choosing your tier, or clicking Become a patron, youll be taken to a confirmation page where you can do the following:

Add your shipping address if your creator asks for this information

Add your payment details, so we can complete your membership

Set a monthly limit (of your creator charges per paid post)

If your creator does not have tiers, the payment amount will default to $5.00 USD. You can adjust the dollar amount to a higher value, or any amount greater than $1.00 USD, which is the minimum amount we process.

Step 3: Review the details of your monthly membership

We want to be transparent about your billing schedule. Review the billing details outlined on the right-hand side of the screen before confirming your membership. Reviewing whatyoure agreeing to will avoid any surprises when your payment method is charged!

Note: Your billing schedule will depend on the creator's chosen billing method.Learn more about billing expectation with the 3 different billing options, here.

Step 4: Click Confirmto finalize your payment.

Step 5: Claim any benefits presented to you after confirming your membership. You'll end up on a page that looks a little like:

My payment is declining

We want to process your payments and want you to unlock access to your creator's content and benefits. If you find that your card is declining, we recommend the following:

Step 1: Contact your bank, or PayPal directlyAsking that your bank to allow future authorizations, and charge attempts from Patreon* Membership be accepted moving forward should help.

Step 2: Ensure the funds are available on your payment method

Step 3: Double check your payment detailsIf you have a new credit card, re-entering your card details is always a good next step.Step 4: Make sure your payment method is validCurrently we do not accept prepaid cards, so be sure to use a valid credit card, or PayPal account.Step 5: Try using a different payment methodIf your credit card is declining, try using PayPal, and vice-versa. If you have another card available to you, try with that card there may be a block on the transactions your bank will process on certain cards.

Learn more about retrying a declined payment in this help center guide.

Where can I see and manage my memberships?

To view and update your memberships or payment methods, head to your page. To get there, hover over your profile image in the upper right corner, and click Manage Memberships from the menu.

YourBilling History page will show your payments history grouped by month, since payment processing is monthly. You can filter by year near the top of the page, if youre looking forolder history.

In your Payment Methods section, youll see any credit card and PayPal accountsyou'veadded to your account. From this section of your account, you can transfer memberships from one payment to another, update credit card details,and add new methods.

Email notifications are differ between the creator and patron experience. For example, patrons want to manage emails about new posts, while creators may want to manage emails about new patrons.

In this article, we'll show you where you can:

Manage patron specific email notifications

Manage creator specific email notifications

Manage my creator page email notifications

Selectthe tool/settings icon from the menu on the left-hand side and you'll be taken to your settings page.

Click email notificationsfrom the menu and you'll be able to uncheck any notifications you'd like to stop receiving.

settings page

Manage my email notifications as a patron

Step 1:Select the settings text from the top-right drop-down accessible by clicking on your profile photo. Here's a direct link to the.

Step 2:Click theemail notificationstab and you'll be able to uncheck any notifications you'd like to stop receiving.

Step 3:Scroll down to the name of the creator you wish to stop receiving email notifications for and uncheck the boxes you no longer want to receive.

Step 4: Click the Update email settingsbutton at the bottom right to save changes.

Note:There is not an option to opt out of receiving email notifications of private messages between you and your creators.

Trying to unsubscribe from our marketing emails?Click the unsubscribe links at the bottom of an email sent from our marketing team. Follow the prompt to unsubscribe.

Ready to change your membership tie with a creator? We're here to help you through that process.

When you increase your dollar amount or tier level, you won't be charged more than your new membership in a given month. Say you increase from $5 to $10 within the same month, you will only be charged $10 for that month (not, $15).

In this guide, we'll show you how to edit your membership tier an on the following devices:

Desktop

On your mobile device via the Patreon app

Updating your membership on Desktop

Step 1:Hover over your profile image in the upper-right. Click Manage memberships from the drop-down menu that appears. Youll see all of your current memberships listed in the Active Memberships section.

billing details

Step 2: Click Editnext to the membership you'd like to update.

Step 3: Youll be taken to the payment confirmation page where youll see the details of your current membership tier. To edit your tier level, click theEditoption where your tier is listed.

You can cancel your membership using theEdit or Cancel Paymentlink under the Update button.

Step 4: After clicking Editselect your new tier from your creator's available tiers.

Step 5: Review your billing summary!

Before confirming your changes, read through the billing details of your membership on the right side of the confirmation page. This summary includes; payment method, dollar amount of membership, VAT (EU patrons), and billing schedule. When you confirm, your new billing details will take effect immediately.

Increasing your membership to a charge up front creator?

You'll be charged the difference between what you've already paid for the month and your new membership amount. Example: If you paid $5 this month and increase to $10 this month, you'll be charged the difference of $5 immediately (for a monthly total of $10 for the month). Once your payment increase processes, you'll have access to your new tier content immediately.

Step 6: Click Updateto confirm your changes. After confirming youll be taken to a page where you can see benefits your creator offers. We'll also send a confirmation email to your Patreon account email address detailing the changes.

Updating your membership on the Patreon app

Step 1: While logged into the Patreon app, swipe left or right until you find the creator youd like to edit your membership to.

Step 2: Click the three vertical dots in the right-hand corner of the page, and select Edit $ pledge from the menu that appears.

Step 3: Select theEdit link to the right of your current tier. Scroll down, and select your new tier. Continue scrolling down and clickUpdate.

You can increase your membership amount without selecting a new Tier, by tapping into the dollar field underChoose What You Pay.

Note:Increasing just the dollar amount of your membership will not grant you access to the benefits, or posts for that tier. In order to gain access to posts for a specific tier, you'll need to join that tier.

Step 4: Scroll down, and review the billing details of your membership.This summary includes; payment method, $ amount of pledge, VAT (typically EU patrons), and .

Click Update.Your new billing details will take effect immediately.

tiers Tiers are the different membership levels you offer your patrons. Patrons choose a single tier to join. Each Tier gives them access to your patron-only posts and corresponding Benefits. Benefits are typically delivered on a one-time or monthly basis. These are what your patrons get for selecting a specific membership tier. Add multiple benefits to your tiers, or keep it simple with fewer, big-impact benefits.

Your benefits can be physical things like stickers, and t-shirts. Or intangible things like early access to posts, livestream attendance, or a mention in the credits of your upcoming video. As a brainstorming exercise, ask yourself: what can I give my patrons thats unique and theyll value most?

In this article, well go over:

Making a tier with benefits

Removing a benefit from a specific tier

Completely deleting a benefit from your tiers

Already have your tiers and benefits created? Read more about managing your benefits, here.

How do I make a tier with benefits?

Step 1: While logged in to your Patreon account, head to your Creator Page Editor and select Tiers from the top menu.

Step 2: If youre making your first tier, click the orange create your first tier button. If youre adding a new tier, click the create new tier option at the bottom of the page.

Step 3: Tailor your tier. Give your tier aprice,title, and a brief description.

Benefits added to tiersare not visible to patrons. If there are major benefits you want your patrons to know about, highlight them in the tier description.

Step 4: Now add benefits to your tiers.Click the add benefit button and select an existing benefit,createnew benefit.

Step 5: If you're creating a new benefit, name your benefit and select either a monthly or one-time basis delivery. Click the orange create benefit button to continue.Your new benefit will appear directly under the add benefit button.

Note:If you are a per creation creator, you can only create benefits with a one-time delivery schedule.

Step 6: You can add existing benefits to any of your tiers. Just click add benefit and select from your list of existing benefits.

Save your tier! Once youre happy with your tier,don'tforget to click the orange save tier button. Presto you'vejust made yourself a new tier!Why can't I switch my benefit from one-time to monthly?At the moment, once you've indicated that a benefit is "one-time only" you won't be able to edit the benefit to be a recurring "monthly."

Advanced tier options

The tier settings in theAdvanced sectionare optional, and we recommend reading through these options to see what might work for you. To view the advanced tier options, click theAdvanced drop-down.

Add a tier image

You can choose a tier image as long as it's within our guidelines. This image will be displayed to patrons when they view your tiers. We recommend choosing an image that has a 1:1 ration, or square dimension.

Are you sending patrons physical benefits? Collect patrons' shipping address

If you select theShipping address checkbox we'll automatically gather your patrons' shipping addresses when the join your tier.

Planning on adding physical benefits in the future? Ask for your patrons' shipping addresses now. You can add this requirement to your tier later. That said, existing patrons' will need to edit their pledge to add this information.

Limit the number of patrons who can join

You can limit the number of patrons who can join your tiers. Simply click thePatron limitcheckbox, and enter the maximum number of patrons who can join your tier.

Not ready to publish your tier?

If youre working on a tier, butaren'tquite ready for it to be live, you can always unpublish it once you've saved your changes. Onceyou'vesaved your tier, just click the editoption. Scroll to the bottom and click unpublish. Your tier will still be editable, but itwon'tappear on your page for patrons to choose from.

How do I remove a benefit from a tier?

You can remove benefits from your tiers by visiting the tiers section of your page editor.

Step 1: Find the tier that you want to remove the benefit from and click the orange edit tier link to the right of the tier. Youll see a list of all benefits currently tied to that tier below this link in the benefits you track section.

Step 2: Select the gray X to the far right of the tier you want to remove. Youll be asked to confirm the removal, click ok to continue.

Step 3: Save this change by clicking save tier.

How do I completely delete a benefit from my tiers?

Step 1: While in the section of your page editor, click the edit tier link to the right of a tier that offers the benefit.

Step 2: Select edit to the right of the benefit you want to delete.

Step 3: Click delete benefit at the bottom-left of the pop-up. Youll be asked to confirm the deletion, click ok to continue.

Step 4: Save your changes!

Note: Deleting a benefit will remove this benefit from all of your tiers. So be sure that you want to get rid of it before you take this action.

patron relationship manager

As a creator, there are three different ways you can message your patrons. If you are a patron, please see this help center article.

Option 1:Your inbox can be found by navigating to the menu on the left-hand side of the page and selecting the message icon. Here, you can view any messages you have received, as well as send messages to your patrons.

Navigate to the side menu on the left side of the page while signed into http://patreon.com and click the messages icon.

Here, youre going to find that your inbox is separated into to two different tabs. The first tab is your creator inbox. Here, youll find messages sent between you and your patrons.

The second tab is your patron inbox, where youll find messageyou'vesent as a patron.

To message a patron, click on the new message button and you'll see a message box pop up. Here, you can either select a patron from the list that appears or type in the patrons name and then send them a message.

If you're a patron to other creators, you can also message creators from here as well.

Option 2:You can send individual or group messages right from your . If you decideto send a message to a group of patrons, each patron will receive an individual email from you. So don't worry, you won't be the culprit of a serious group thread that results in hundreds of notifications.

Option 3:Simply visit the patron's pageand from the ...more option you can select message.

Every month that we process payments for creators we send patrons an itemized receipt of their membership payments. Patrons can access this information outside of their email receipt from their Billing History page.

Hover over your icon in the upper-right corner and click Manage Memberships from the menu. Select Billing History from the options at the top of the page. You'll see all paymentsyou'vemade to creators in the past, listed by month. View a past years by clicking on the drop-down menu near the top of the page selecting the year you'd like to see.

As a part of PayPal requirements for recurring subscriptions, your PayPal account will need to have an instant funding source (such as a credit card) attached to the account. If they do not have this, then you will not be able to utilize PayPal as a funding method on Patreon.

With that in mind, how things work with PayPal payments is that they always first attempt to use your PayPal balance, and then, if that has insufficient funds, they use whatever funding instrument (e.g. a bank account, or a credit card) you selected when going through the PayPal pop-up flow on Patreon.

For step-by-step directions on how to add a new PayPal account to Patreon, visit this guide.

At the moment, you can only add a credit card via our PayPal modal, however, if you add a bank account as a funding source for your PayPal Wallet, it will appear when you add PayPal as a new method for Patreon. If you have a bank account already listed as a funding source on your PayPal Wallet, you can select that method to pay for your memberships.

This whole flow is dictated by Paypal, and isn't something that we can change currently.

Patron Relationship Manager Youre a creative evolution is a vital part of the creative process. Keep your Tiers updated with the work youre producing, and benefits youre offering.

First: Check in with yourself on a regular basis

Are you burnt out? Putting most of your energy into delivering benefits with low impact? Think about whats valuable to your patrons, and what will be sustainable for you. Heres a great post from the Patreon Blog that discusses strategy for your business: 5 Steps to Predictable, Monthly Income for Any Creator with an Audience Whats in this article?

Editing my tiers

Changing the price of a tier

FAQ

How do I make changes to Tiers?

Before we get started, keep in mind that you cannot edit the price of a Tier with active patrons. That said, you can change just about everything else.

To edit a Tier

Visit your Creator Page Editor.

Select Tiers from the top menu.

Click Edit Tier of the individual Tier youre making changes to.

At the top of the Tier editor, you can change: Tier name, description, and benefits you track. Youll be able to edit the price of the Tier at the very top, as long as therearen'tpatrons currently joined.

As you scroll down, youll see where you can:

Change your Tier image by clicking the X in the current image.

Increase, or decrease the patron limit for a Tier.

Add, or remove a shipping requirement.

Change, or remove Discord roles.

Note: Whether youre making a minor change to your description, or completely relaunching a Tier, be sure to scroll down and Save your changes.

How to I re-price my tier?

Are you repricing your Tiers, or plan on changing your Tier benefits? You currently cannot change the price of a Tier while patrons are joined to that Tier.

That said, you can still implement a plan to reprice your Tiers. Communication iskey when making changes to your Tiers, and we recommend going through these 5 simple steps to make the transition to a new Tier price as smooth as possible:

Build your plan

Making sure posts are accessible

Unpublishing your Tier

Deleting your Tier

Following-up with patrons not in a Tier

You can read our full article to guide you through repricing, here.

Note: When you add a new Tier, your new Tier will not automatically have access to old posts that were published for Select Tiers. To grant new Tiers access to old posts, visit the Published page of your Posts section. ClickEdit next tothe posts you want to grant access to, and select your new Tiers before saving.

FAQ

Q: Whycan'tI change the price of a Tier with patrons in it?

While a tier has patrons in it, you cannot edit the tier amount. We do this to prevent confusion. For example, imagine if you edited the $5 tier to the $10 tier - you would either have different patrons paying different amounts for the exact same benefit (not good), or you would raise prices on the $5 patrons without asking (also not good!)

Q: Can I move a patron to another tier?

Not at the moment. Only patrons can edit their membership Tier, so youwon'tbe able to move patrons from no benefit to a Tier on your end.

Feel free to pass along this article from our Help Center to guide patrons through selecting a new Tier:

How do I edit my membership?

Q: Why are some patrons listed under no reward after I deleted a tier?Patrons are never automatically moved into new tiers when you create them as it changes their billing and benefit selections, so they need to change this on their end to be included in anything new. They can edit their payment following these steps.

Q: How do I know if a patron is a no benefit patron?You can use the filters in your Patron Relationship Manager to see whos not currently in a Tier.

To do this select the following from yourfilters

Membership types: Active > All rewards: No Rewards

Q: Whycan'tI save my Tier? Are there patrons in that Tier? If so, youwon'tbe able to change the price of the Tier.

Check to see if you have an extra character in the field where only numbers are allowed (like $.) Try removing any extra characters and saving again.

We continually attempt to charge declined patrons during the month of they decline. Please note that a patron will only ever have one declined bill. If they decline once, we will not continue to charge them for future months.

Instead they will be restricted from viewing patron-only content until they pay for their past due bill. They are essentially not a patron for future months until they've successfully paid the past due bill. Once the membership is paid for, they will regain access to your patron-only feed.

To do our best to collect past due bills we:

Retry processing payments up to six times within the month they declined.

Email patrons to let them know there was an issue with billing and instructions to update their payment info.

Place a banner on their Patreon page prompting them to update payment info

Restrict access to patron only content until past due bills are collected

You can also check the status of your patrons from two places: your patron manager and creator dashboard.

Your Patron Manager lets you view each patron's status and send messages to those who have declined. We automatically email patrons about updating payment information when their payments decline but personal messages can provide a helpful and effective reminder to patrons. If you want to reduce declines, consider sending a personal note.

The Declines section of your Creator Dashboard summarizes your patrons' overall decline rate. It's important to note: if you view this dashboard at the beginning of a month the current month's decline rate typically exceeds the rate from prior months. This is normal. The overall decline rate is typically high in the first few days of the month, and falls over time as we retry payments and encourage patrons to update their payment methods.

If you feel a patron is evading payment, you can also block them, which will remove their pledge to you and prevent them from messaging you, accessing your patron only content, or pledging to you again in the future.

While your page is being reviewed, you can continue all normal activity on Patreon except for paying out your creator balance.

In order to keep creators safe, Patreon restricts the ability for creators to payout their creator balance once suspicious activity has been detected on their account. In addition to restricting payouts, a Patreon Trust & Safety team member will manually review your account and get in touch with you. We understand that this review may come at a bad time and we want to make sure that you can receive your money when you need it most. If you find yourself in a situation where you need assistance from us sooner, please email our Trust & Safety team directly: [email protected]

VAT on Patreon is determined by the country of residence they've selected in their Profile settings or by the patronlocation at the time of making a subscription .

If you should not be charged VAT, you can learn how to ensure you are not charged VAT moving forward, here.

To learn the basics of VAT, we first recommend checking out these helpful starter articles:

What is VAT?

VAT - Supplying Digital Services To Private Consumers

How does Patreon handle VAT?

This is general information on VAT and how we handle it on Patreon. For more info and advice on your specific situation, we recommend you talk with a tax advisor or local tax authority.

VAT (Value Added Tax) is a consumption-based tax thats assessed on the value added to goods and services -- including digital. Its charged as a percentage of price (so on Patreon, a $1.00 pledge with 23% VAT will have a final cost of $1.23).

Starting in 2015, the European Union changed regulations for how VAT is calculated on sales of digital services. It is now determined by the location of the consumer, not the location of the business. This also applies to independent content creators like the ones on Patreon.

Instead of putting the burden on Patreon creators to collect and calculate VAT chargeable to EU-based patrons, Patreon will handle it. We will automatically present and collect VAT at the applicable rate from EU-based patrons, and we will also take care of the filing and remittance of VAT payments made by patrons for digital services provided by our creators through Patreon. Creators, whenever you see your patrons payments, account balances, etc. on Patreon, VAT chargeable to patrons for digital services has already been deducted.

For creators based in the EU, you will not need to remit VAT charged to Patrons for digital services on your Patreon page because we are handling that for you. If your rewards include physical goods or other things besides digital services we recommend you consult with a local tax advisor or local tax authority for information on the VAT due for those goods. We also recommend that you consult with a tax advisor or local tax authority to confirm that by using the Patreon platform you will not be required to register for and collect VAT.

So in short -- creators,don'tworry about collecting VAT from Patrons -- weve got you covered and are handling everything automatically, behind the scenes.

Heres an example of how EU-based patrons will see what VAT is to be charged before they make a pledge:

here

How can I find out how much VAT I pay?

We list the amount of VAT added to your membership payments on your Billing History page.

The following table provides the VAT rate that each country requires (this list is not exhaustive, please speak with a local tax advisor on the VAT for your specific country)*:

Country

Value-Added Tax Rate

Austria

20%

Belgium

21%

Bulgaria

20%

Croatia

25%

Cyprus

19%

Czech Republic

21%

Denmark

25%

Estonia

20%

Finland

24%

France

20%

Germany

19%

Greece

24%

Hungary

27%

Ireland

23%

Italy

22%

Latvia

21%

Lithuania

21%

Luxembourg

17%

Malta

18%

Netherlands

21%

Poland

23%

Portugal

23%

Romania

19%

Slovakia

20%

Slovenia

22%

Spain

21%

Sweden

25%

United Kingdom of Great Britain and Northern Ireland

20%

*Note:The VAT rate percentages listed above are based on information provided by the European Commission.

This article has coveredsome general information on VAT and how we handle it on Patreon. For more info and advice on your specific situation, we recommend you talk with a tax advisor or local tax authority.

What if I'm required to keep track of VAT my patrons pay?

In addition to VAT in the EU, some countries may assess a VAT or sales tax on your income based on the physical location of your patrons. It has been reported to us, for example, that Canada and Norway both do this. Please check with your local authorities for information or if this is a requirement.

Patreon does not have a way to provide the reports to you after the fact.

You can edit your benefit tiers to require new patrons to provide a shipping address. This will allow you to know where new folks are coming from.

Click here to see how to do that.

I Shouldn't be Charged VAT, How Do I Delete it from My Pledges?

VAT is determined by the location you indicate as your Country of Residence on your Profile settings page. If no location has been set, your location when you either create a new membership or edit your existing membership is used.

If VAT is being incorrectly applied due to a change in your location, be sure to update your permanent country of residence here in order to adjust VAT.

You can update your membership by following the steps in . Simply click theupdatebutton on the confirmation page its not necessary to actually make changes to your amount if you are reattempting.

Note: Except in extreme rare cases, Patreon does not grant refunds for VAT charged to pledges.

There isn't currently a way to gift patronage (paying for a subscription for someone else) or give access to certain individuals without payment. It's not on our roadmap right now, however, we're hoping to explore gifting patronage as a feature down the line. No ETA that we can share.

Right now any patron of yours must be pledging at least $1.00 per month to have access to your patron only content.

While your membership payment is declining, access to your creator's patron only posts and benefits will be locked until the payment is resolved. We're here to help you regain access to your creator's awesome perks.In this guide, we'll walk you through retrying your payment in these ways:

Updating a credit card on file

Transferring payments to a new credit card or PayPal account

Frequently asked questions about declines

Updating your credit card on Patreon

Step 1: While logged in to your account hover over the icon in the upper right corner of the page and select Manage memberships from the menu.

cancel your membership(s)

Step 2: Click Payment Methods from the menu bar near the top of the page. Find your declining payment method and click Update and Retry.

Step 3: Enter your new card details and confirm by clicking theUpdate and Retry button. We'll automatically retry your declining payment. If your credit card continues to decline, contact your bank and ask that they authorize future payments fromPatreon*Membership.

How do I switch to a new payment method?

Step 1: While logged in to your account hover over the icon in the upper right corner of the page and select Manage memberships from the menu. Click Payment Methods from the menu near the top of the page.

Step 2: ClickAdd Card or Add PayPal button depending on which payment method you'd like to transfer your memberships over to.

Step 3: A window will appear where you can enter your new card details, or PayPal information. Follow the prompts and confirm.Step 4: IMPORTANT - Transferexisting memberships from your old payment method to your new payment method using the Transfer Memberships optionnext to your old payment method. Unless you transfer your memberships to your new payment method, payments will continue to be retried on your old payment method.

Step 5: Once you've added your new payment method, head on over to yourBilling History from the upper menu.

Step 6: Click the redRetry option to the right of your failed payment. If the payment continues to declined, contact your bank or PayPal directly to ensure nothing is blocking our retry. Ask that they process future authorizations and charges fromPatreon*Membership.

Onceyou'veresolved your declined payment with the creator, patron only perks will be unlocked.

Important: You cannot delete a payment method with existing memberships tied to it. To remove a payment method with memberships, you'll first need to either transfer your membership(s) to a different payment method, or .

FAQ

Q: Why did my payment decline?

A: The most common reasons are expired payment information, mis-entered payment details, insufficient funds, or in some cases, the issuing bank has blocked the charge. You'll want to reach out to your bank or PayPal directly to make sure everything is accurate and nothing is blocking the charge.

If your payment is declining, you'll want to reach out to your bank and ask that they accept all future charges from Patreon*Membershipmoving forward.

Q: Will you retry my payment?

A: We automatically retry declined membership payments, so if your payment method is in good standing, you will receive another email notifying you of a successful charge within a day or two. If you'd like to speed up the process, you also have the option of clicking retry from your billing history once you update your payment details.

Q: What if PayPal declines?

A: If your membership payment declines via PayPal, reach out to PayPal to ensure nothing is blocking payments to your creator(s).

If you've filed PayPal dispute with Patreon in the past, you'll need to update your PayPal wallet to use a different funding source for future Patreon payments. Filing a dispute with PayPal for a charge revokes our access to process payments on that PayPal funding source.

Note:Its important to note that while you have a declined payment for a creator, you will not have access to their patron-only content until you resolve that payment.

What is Discord? Discord is an all-in-one voice and text chat platform that creators can use to help connect with their Patreon community. Learn more about Discord on their website here. In this guide well cover:

How do I get my Discord role when I become a patron?

How do I get my Discord role when a creator I already support adds Discord?

Troubleshooting, if you haven't received access to your Discord role

Frequently asked questions

How do I get my Discord role when I become a patron?

Hooray,you'vebecome a patron of a creator who offers access to a Discord server where you can interact with their community. The first thing you'll need to do is connect your Discord account to your Patreon account.

Follow the steps below to connect Discord to your Patreon account:

Step 1: Make sure youre in the right Tier. If you made a custom pledge, instead of joining a Tier, youll not be assigned any Discord roles.

Step 2: After you confirm your payment amount, and Tier selection, youll be taken to your creators Thanks page. If youre already connected to your Discord account on Patreon, click View on Discord.

here

If you havent connected your Patreon account to Discord yet, click the option to Connect to Discord.

Step 3: If your Discord account is already connected, clicking the "View on Discord" option will open a browser window to Discord, where you can log in and see the server.

If you haven't connected to Discord, clicking "Connect to Discord,"will take you to the Apps tab of your profile settings page. Click the button to Connect next to Discord, and log in to your Discord account.

Dont have a Discord account yet? Select the option to Register in the pop-up window that appears, and follow the prompts.

Step 4: Now that your Patreon and Discord accounts are communicating, our integration will assign you the role tied to your Tier!

You can access your new role by logging in to your Discord account.

Accessing your Discord role from the email we sent you?

Click the Connect to Discord button in that email, and go through the steps above, starting here.

My creator just added Discord as a benefit how do I get my Discord role?

If your creator is introducing Discord roles as a new benefit,don'tworry, as an existing patron, the new benefit will be extended to you.

When a creator announces that theyve included Discord as a new benefit for patrons in your Tier, follow the steps bellow to access your role:

Step 1: Log in to your Patreon account, and head to the Apps tab of your profile settings page.

Step 2: Click the option to Connect option next to Discord.

Step 3: Now that your Patreon and Discord accounts are communicating, our integration will assign you the role tied to your Tier!

You can access your new role by logging in to your Discord account.Note:Already have Discord connected to your Patreon account for another membership? Then there's nothing you need to do! You should see the server for the creator who's now offering Discord appear when you next log in to Discord.

I need more assistance receiving access to my Discord role

If its been a few hours and you stilldon'thave access to a creators Discord server, then there are a few troubleshooting steps you can try that should get everything up and running.

Step 1: Disconnect your Discord, and Patreon account. You can do this from your Patreon Profile settings pagewhere youll see the option to disconnect your Discord and Patreon account.

Step 2:Log out of Discord. For help logging out of Discord, click here.

Step 3:Head back to your Profile settings and clickConnectnext to Discord.

Step 4:Log back in to your Discord account you should now have your correct role.

If you still don't have access to the Discord role tied to your Tier:

If you have followed these steps and still don't have access, there may be an issue with how the creator has set up their Discord Bot.

We recommend reaching out to the creator, to ensure their Patreon Bot is above the roles in their Discord server. Here is an article that will help them out check that their Discord integration is set up properly.

FAQ

Q: I connected my Discord account to Patreon, but Idon'tsee my creators server when I log in to Discord. What should I do?

A: Ifyou'veconnected your Patreon account in your Profile settings page, we recommend disconnecting and reconnecting Discord from this page. Before disconnecting, log out of Discord completely on your device. Reconnecting will reestablish communication between the two apps.

If youre still not seeing your creators server, check that youre in the correct Tier for your creator. If you became their patron with the custom pledge option, rather than selecting a specific Tier, youll not be assigned a Discord role, regardless of the amount youre paying.

This section of our help center guide on unlocking posts will help you check which Tier youre in:

Check that youre in the tier that unlocks that benefits

Q: How do I know if my creator offers Discord as a benefit for my Tier?

A: Check out their Tiers, and keep an eye out for the Discord logo followed by the text: Includes Discord rewardsat the bottom of the tier description.

Q: Idon'tthink I have the correct role? Ican'tremember what role comes with my Tier?

A: If you know that your creator offers Discord, but think that you may be assigned the wrong role on their Discord server, there a couple things you can do to double check:

Head to the Active memberships tab of your Managememberships page. Under the Membership column, click more to see if your creator added the Discord role name to the Tier description.

If youdon'tsee your Discord role, send your creator a message theyll know which role you should be assigned. Here's a helpful guide on how to message creators: How do I message my creator?

Q: Idon'thave access to my creators Discord server, what should I do?

A: Disconnect and reconnect your Discord account from the Apps tab of your profile settings page. More details can be found above, .

Making posts exclusive to patrons beforethey'republic Whether youre creating: videos, images, podcasts, or original songs; we know your work comes in different forms. Postsare one of the most common ways that creators can share their content with patrons.

Are you a per creation creator? Check out this article to see how to bill your patrons for your posts, As a per creation creator, how will my patrons be billed?

The post creator is where youll make decisions about when your post will be published and who gets to see your post. In your post creator you can also add tags to help patrons navigate your content, attach files for patrons to download, and add teaser text to convert followers into patrons on social media.

Your posts that are Patrons onlywill be visible to any patron who pays you monthly (or per creation), including those not in a a tier.

Creators in our Pro, and Premium platform plans, you can control which patrons see your Posts! You now have more control over which Tiers see your posts, ensuring that each post reaches your intended patron audience this gives you the opportunity to target patrons with unique Benefits and messages. To publish posts for specific Tier, choose theSelect Tieroption, and select which Tiers have access to the post.Pro tip: Making public posts is a great way to give followers a glimpse of what patrons see!

Looking to post something specifically? Check out these articles:

Sharing your music or podcasts with Patrons

Sharing your images with Patrons

Sharing your videos with Patrons

this help center article Our post creation workflow gives you power over who has access to your posts. Whether, you'd like to publish something publicly, for all patrons, or only for select tiers, our post creator offers flexibility to better target your content.

In this article, well go over:

How to make a post using the new workflow

What's new with this update

What this will mean for your existing patrons

Suggestions for how to communicate with patrons who are seeing locked posts

Howdo I set access to my posts?

Make a post by selecting New in the Posts section of your left-handnavigation bar.On the right-hand side of your post editor, youll see the option to make your postPublic, visible to All patrons (including patrons not in a tier), orSelect Tiers.

If you are in our Pro, or Premium platform plans, and want your post accessible only by patrons in specific tiers, choose Select Tiers. Youll see all of your tiers appear. Deselect any Tiers that will not have access by default, all Tiers will be selected when you choose Select Tiers.

Heres what your post will look like after it's published:

Learn more about how to make a post here.

Why is posting for Select Tiers helpful?

It gives you more control over which patrons see your posts. When you publish posts by Tiers, rather than dollar amount, you can post exclusively to patrons in one tier, instead of that tier and everyone above it.

Higher-paying patrons won't be spammed with notifications for posts for lower Tiers.

Do you have multiple projects, and want to offer different benefits at the same tier level? Youll have the option to offer content to multiple tiers at the same price. So you can have two $5 tiers offering completely different benefits.

You'll can easily view all of your patrons organized into the tier that corresponds with their payment level within the Relationship managerso no more guess work on what posts different patrons can view!

What does this mean for patrons?

The most important thing this means is: if you publish content for Select Tiers, patrons will need to be in that Tier (not just paying the dollar amount) in order to have access.

If you selectPublic, anyone can see your posts even ifthey'renot a patron.

If you select AllPatrons, all of your paying patrons will see your post, regardless of the tier they are in, even if they selected"no reward" when they signed up.

If you SelectTiers, then only the patrons in the tiers you selectwill see your posts. That means patrons who selected"No rewards" when they pledged are not actually in a tier, andwon'tsee your post unless they update their membership with you. And patrons who are paying a higher dollar amount than the tier they signed up for will only see the post if its available to their tier.

If you have patrons in the "no reward" tier, or patrons who are pledging more than the tierthey'resigned up for, we suggest you reach out to them to inform them that they may not have access to all your posts.

You can use the filter options (No reward) in your Relationship Manager to select these patrons and send them a group message. Learn how to message multiple patrons in the patron relationship manager here.

Sample letters

Sample letter to no reward patrons

Dear patron,

I noticed that you created a custom pledge, or no reward when you joined my page. As a heads up, I post most of my content for the specific Tiers I offer. If you aren't in a Tier, you might not get to see all of the posts I'd love you to see.

If youd like access to posts for my [TIER NAME] Tier, you want to select that Tier. You can make sure you're in the right Tier by going here in your Patreon settings and it will only take a minute.

If you need any additional help with this, you can find Patreon's guide to ensuring you have access to posts, here.

Thanks for your continued support!

Sample letter to patrons pledging more than their tier

Dear patron,

Im messaging you because I noticed that youre currently pledging a higher amount than the membership Tier youre signed up for. I post the majority of my content for my specific Tiers only, so you might not see all of my posts with your current membership.

I want to make sure you have access to the posts and benefits you intended. To join my [TIER NAME] Tier, simply head here. This will only take a minute.

If you need any additional help with this, you can find Patreon's guide to ensuring you have access to posts, here.

Thanks for your continued support!

What about my posts before November 7th?

All of your old posts will remain the same within the old model so they'll be accessible to patrons based on the dollar amount they're paying.

FAQ

Q: When did this change taking place?

A: Nov 7th

Q: Can I select post access based on dollar amount?

A: No, you will only be able to select post access based on Tier, or All patrons status.

Q: Will selecting all patronspopulate check marks in all the boxes in the post workflow?

A: Yes, all the check boxes will be populated when you select all patrons.

Q: If I have patrons paying less than $1, will they still receive access to myAll patrons posts?

A:Yes, any patrons paying less than $1, or patrons not signed up for a tier, will receive access when you post to all patrons.

Q: Can creators move patrons into tiers?

A: No, they cannot. You'll need to request your patrons do this themselves.

Q: Where do I send my patrons to join a new tier?

A: Patrons can find this by going to theirActive membershipspage, and clickingedit.

You can also send detailing how to edit their membership.

Q: Can people sign up for multiple tiers that add up to their membership?

A: Patrons can only sign up for one tier.

If its been a couple days after you've paid out your creator balance, and you have yet to see the funds in your account, thats totally normal.It can take 1 - 2 business days to process your payout via PayPal and 3 - 5 business days to process via Stripe and Payoneer global bank transfer.

Do you have a payout method?

Have you added a payout method to your account? Youll want to ensure that information has been updating to begin receiving payouts! To check this, navigate to your payout preferences and make sure that you have entered a valid checking or Paypal account in order toreceive payment.

At the top of this page, you'll see your total accountbalance, which you can manuallypay out at any time using the "pay out total balance" button. Please note that you can pay out once every 24 hours.

If it's been more than 3 days since you sent your payout through Stripe -update your bank information!

Payments can be delayed in Stripe for two reasons: holidays and incorrect account information.

If you've already connected a bank account, re-add your account and routing numbers onPatreon once more. Stripe will automatically send failed transfers to theupdated bank information within 1-3 business days.

If you're using Paypal, double check the Paypal email you have connected to your account. If the information is incorrect, send us a note so we can assist using this form.

For U.S. direct deposit with Stripe, Patreon does not store any account details, except to show you the bank name and last 4 digits of the account number you have linked.

Note: Make sure youaren'ttrying to transfer money to a savings accountit doesn't work.

Have your pledges processed?

Hop over to your patron relationship manager, where you'll see all of your paid posts and patrons currently pledging to you. You will only receive payouts to your account if you have patrons actively pledging to you. If you are on a "per post" page, your patrons would have needed to be pledging to you before you posted a paid post; if you are on a monthly, they will have needed to join before we started processing payments on the 1st of the month.

If you have declined patrons, you will not receive their payment until their payment clears.

Is there a temporary hold on your account?

To ensure the security of your account, and make sure YOU are the one collecting your earnings, we sometimes need to place a temporary hold on your payouts.

You should receive a notification as well as an email when this happens, so if you haven't seen either, this is probably not the issue. If you see a notification letting you know the time and date you can pay out your funds, this means that you are within 24 hours of the last time you manually paid out.

A payout lock will be lifted after 5 days, at which time youll be able to manually pay out any funds from your account.

Are you pledging to other creators?

We use the balance in your account to cover any pledges you have to other creators, so if the amount you are paying other creators is more than you are collecting for your page, you will not see a positive balance in your account. You can check this within your Dashboard here.

And finally. if unsure, contact your bank!

If your payment info was entered incorrectly, or your bank may have reversed the payout or sent it to another account. You can reach out to your bank to see if thats the case.

Want to update your profile image? Follow the step below to upload a new one:

Step 1: Navigate to my profile settings from the drop-down menu in the upper-right corner of the page.

here

Step 2: Scroll down, and select thechoose new image button to the right of your current profile picture.

Step 3:Select your new image. Scroll to the bottom of the page to click save changes.

Note: We recommend that profile images be 256px x 256px.

If you are a creator looking to edit your background banner image, click .

here

As your business grows, so will management of benefits you give your patrons. Whether its stickers, t-shirts, a thank you message, or access to exclusive Lens content. Managing and tracking your benefits can now be done in one place.

If youre looking to create your tiers and benefits, check out this article: Im a creator, what are tiers and benefits?

Onceyou'veadded benefits to your tiers, you can start to track them. See who needs what and mark benefits completed as you deliver them.

To see a list of your benefits, navigate to your benefits in the left-hand navigation of your page.

Benefits thatyou'veadded to your tiers will be listed here. Youll see each benefit name, and status of benefit deliveries completed, or due.

Click on a benefit to see a list of patrons who are due this benefit. The highest tier you offer this benefit and the delivery frequency (i.e. on a monthly or one-time basis) will be listed under the benefit name.

Note:If youre a per creation creator, you will only have the option to deliver benefits on a one-time basis.

Here youll see your patrons names, shipping addresses ( if you'veasked for this ), pledge amount, and benefit due date. You can mark individual patrons complete using the orange mark complete link. If you do big batch benefit deliveries, mark the entire patron list complete by clicking the orange mark # complete button at the top right.

Select the completed section of a benefit to see a list of all patronsyou'vedelivered this benefit to.In both the due and completed list views, you can download a CSV file of patrons in either category.Want more information on a particular patron? Click on a patrons name to go directly to your Relationship Manager.

From your relationship manager you can message your patron, review payment history, see their discord handle, and any notes you may keep about them (i.e. prefers my illustration post cards over my photo post cards).

Learn more about your relationship manager, .

If your payment method has declined, youll want this article: Retry my declined payment

You can add a new payment method, or update an existing payment method while logged in to your account via Desktop, or mobile web (i.e. Chrome, or Firefox). Click ahead if you already know which action you'd like to take:

Adding a new credit card, or PayPal account

Updating an existing payment method

Deleting a payment method

How to add a new credit card or PayPal account

Adding a new credit card

Step 1:Navigate to your My memberships sectionby hovering over the icon in the upper-right corner of your page.

Step 2: SelectPayment methodsfrom the Memberships page.

a new PayPal account

Step 3: Click Add Card.

Step 4:You'll be prompted to enter your credit card details. If your card authorization declines, we recommend contacting your bank, and requesting that they accept all future authorizations from Patreon * Membership.

Note: If you see the message, "Card already added to this account," exit this pop-up and clickRetry, or Update next to your expired card.

Step 5: Transfer your memberships to your new payment method by clicking theTransfer membershipsoption to the right of youroldpayment method.

A pop-up will appear where you'll see your new credit card in the drop-down, or can add a new payment method if you haven't already.

Adding a new PayPal account

Step 1:Navigate to your My memberships sectionby hovering over the icon in the upper-right corner of your page.

Step 2: SelectPayment methodsfrom the Memberships page.

Step 3: ClickAdd PayPalto add your PayPal account.

Step 4:A pop-up window will appear, and you'll be prompted to log in to an existing PayPal account, or create a PayPal account if you don't yet have one.

Step 5: Transfer your memberships to your new payment method by clicking theTransfer membershipsto the right of youroldpayment method.

You'll see the option to select your PayPal account from the drop-down.

How to update an existing payment method

Currently, you can't make changes to a PayPal account you have linked in Patreon via Patreon.com. If you need to update or change the credit card associated with your PayPal account, you can do so directly on PayPal, or you can re-add it as to update your information on Patreon.

Updating an existing credit card on your Patreon account

Step 1:Navigate to your My memberships sectionby hovering over the icon in the upper-right corner of your page.

Step 2: SelectPayment methodsfrom the Memberships page

Step 3: Click Updatenext to the credit card you need to update.

Step 4: A pop-up window will appear, where you can enter your credit card's new expiration date, CVV, and billing zip code. Once you've entered all of this information, clickUpdate to confirm.

Deleting a payment method

Before you can remove a payment method, transfer any active memberships to a new or existing payment method using theTransfer membershipslink.

Once you've transferred your memberships to your new payment method, click theRemove option next to your old payment method.

Important: Deleting the payment method before adding a new card or PayPal and transferring your memberships will delete your active memberships to creators. If this happens, you will need to become a patron to the creator again, after retrying your payment.This will not deletepending payments, or declined bills that were made when you were an active member.

Is nudity allowed on Patreon?

Nudity and the human body has been part of art since the very beginning of our history. It is so intertwined that we would never even think to ask whether or not the David would be allowed on Patreon.

Nudity is allowed on Patreon as long as it is flagged accordingly:

If you are planning on posting nudity on your page, please mark your page as adult content. The same logic applies if your project changes with time. You can read more about how to mark yourself as an adult content creator here: Should my creator page be marked as adult content?

Content with mature themes should be marked as Patron Only. This means that you cannot post nudity in public areas including your profile picture, banner, tier images or about me section.

What does Patreon consider to be nudity or mature themes?

When looking at content and how it should be flagged, wedon'tfactor in artistic merit and try as much as possible to stay away from bias. You should make sure that both nudity and implied nudity such as the gimmicky censorship of breasts and genitals, sheer/see-through clothing, and overly sexual poses are always marked as adult.

Please note that this list is not exhaustive as we also review for context.

Other things to note:

While we allow nudity and for creators to push the boundaries of art, we also have guidelines against funding pornography on patreon. In our community guidelines:We define pornographic material as real people engaging in sexual acts such as masturbation or sexual intercourse on camera.

If you ever have doubts about whether one of your posts is starting to cross the line towards content we would consider pornographic, please contact us.

here

Your Relationship Manager is a simple, and powerful tool for messaging, and managing your patrons. Here youll find membership, billing, and contact information for active, and former patrons. You can also access your blocked patron list to keep tabs on things.

Whats included in my Relationship manager?

Lets break down the aspects of your Relationship Manager into sections to help you better utilize the information available. Below well go through the following:

Your Relationship Manager filter bar

Your patron list

Patron card for individual patrons

Payment history card

Messaging groups of patrons & downloading your data

Managing patrons with Relationship manager filters

Unfiltered, your Relationship manager will is a full list of all active, and former patrons. You can use the available filters to get more granular information on groups of patrons.

You can filter your patron list by:

Membership type (active, former, declined, blocked)

All rewards (filter by patrons with no Tier, or No reward, or by your Tier levels)

Pledges value (payment amount)

Charge status (Paid, refunded, declined, or fraud)

Start from scratch by clicking Clear filters under the filters bar.

Your Patron list

Onceyou'vefiltered to the patrons youre looking for, youll see the list of patrons who fit your filters directly below the filters bar. The list view gives you a high-level view of your patrons.

What do the columns of my patron list mean?

Member name:

Your patrons profile name. Patrons can be anonymous, just as creators can, so their profile name may not be their actual name.

Pledge:

Their current payment amount in USD.

Lifetime:

The total amount theyve paid your as their patron in USD. Please note that the Lifetime dollar amount does not update immediately, and there may be a delay in this number updating for patrons particularly during billing processing on the 1st of each month.

Last charge:

The last time that we attempted to processes that patrons payment. You can see whether the attempt was successful, or not in the Status column directly to the right.

Status:

This column will show you the status of the patrons most recent attempted charge.

Additional details:

If youd added any notes that might help you in your relationship with particular patrons, youll see them appear in this column.

Patron card: details about individual patrons

By clicking on a patron from the list, youll see more details related to that patron on the right-hand side of the manager, in the Patron card.

Membership details

At the top of a patrons card, youll see their profile name, length of time as a patron to you, and their Tier level. If you see no reward listed under a patron, it means that theyve not joined a Tier, and instead made a custom pledge. From here, you can send the patron a private message, or block a patron using the More option, and selecting Block user. Learn more about blocking, here.

Additional detailsYou can add details specific to your relationship with this patron, or any information that might make it easier to deliver benefits to them. These notes are private, and for your use only patrons will not see the details you add in this section.

Once added, youll be able to see your details in the "Additional details column of your patron list.

Contact information for patrons

In the patron card, youll see your patrons profile name, a place to add additional details, and the following contact information for each patron (if the patron has supplied it):

Email address

Shipping address, if theyve opted into providing this information

Discord username, if you offer this benefit (Pro, and Premium plans)

Payment history

You can see the complete payment history by clicking on a patron from your Relationship manager list. Clicking onSee all payment history linkin the bottom right corner of the Relationship manager will bring up a window with their complete billing history with you.

You can refund a patron up to 3 months back. If you'd like to refund a patron further back, you'll want to arrange the refund outside of Patreon.

What do the statuses in my Relationship manager mean?

Paid:

Means the payment was successful.

Declined:

If you see declined, it means that weve attempted to process their payment, but their bank has declined the charge. We regularly reattempt declined payments, however, often times, the patron will want to contact their bank to ensure nothing is blocking the payment. Feel free to share this with patrons in a declined state: Why did my payment decline? How do I retry my payment?

Upgraded:

The patron has successfully increased their payment amount or tier level.

Downgraded:

The patron has successfully decreased their payment amount or tier level.

Deleted:

Means that the patron deleted their membership.

Repledged:

Means theyve become your patron again.

Refunded:

Means that particular bill has been refunded to the patron. You can see a full list of refunded patrons on the Refunds page of your Income section.

Tier deleted:

Whenyou'veremoved a Tier from your page. When you delete a Tier, it doesnt delete a patrons payment, so be sure to communicate the change with patrons ahead of time. Learn more about retiring a Tier, here.

Learn more about viewing patron payment history, in this help center guide.

Bulk messaging patrons & downloading your list for additional tasks

Bulk messaging groups of patrons

Whether youre messaging all declined patrons encouraging them to resolve their payment, or sending benefits to all patrons in a Tier, sending mass messages to patrons is a powerful tool for membership management.

Onceyou'vefiltered your list of patrons, you can use the Message button above your patron list to message all patrons in the list. While you can send mass messages, each message is still private. This means that responses from patrons will be seen as separate messages in your inbox.

Note: We advise you to filter your list to active patrons without filtering your list to active patrons, youll send your message to patrons who may no longer wish to receive content from you.

Learn more about bulk messaging patrons, .

Downloading your patrons information

Now that you have a list of similar patrons, you can download a CSV file of your Relationship manager data.

First off, worry not! We give creators the option to pause their creator page if theydon'twant to charge their patrons for an upcoming month.

Creators may pause their creator page for multiple reasons. Maybe they are on vacation or didnt have enough time to make a post this month. We encourage creators to share with patrons why they might pause their page so it might be best to check to see if they made a post about it. If you're concerned that there might be a gap in benefits, feel free to send your creator a message directly.

For now you can sit back, relax, and enjoy a little savings this month.Your pledge will continue next month automatically.

Patreon is amembership platform that makes it easy for creators to get paid.

For creators, Patreon is a way to get paid for creating the things yourealreadycreating(webcomics, videos, songs, whatevs). Fans pay a few bucks per month ORper postyou release, and then you get paid every month, or every time you release something new. Learn more about becoming a creator on Patreon HERE.

For patrons, Patreon is a way to join your favorite creator's community and pay them for making the stuff you love. Instead ofliterallythrowing money at your screen(trust us, that doesnt work), you can now pay a few bucksper monthorper postthat a creator makes. For example, if you pay $2 per video, and the creator releases 3 videos in February, then your card gets charged a total of $6 that month. This means the creator gets paid regularly(every time she releases something new), and you become a bonafide, real-life patron of the arts. Thats right--Imagineyou, in a long frilly white wig, painted on a 10-foot canvas on the wall of a Victorian mansion. And imagine your favorite creatorsmaking a livingdoing what they do best because of you.

And for all you artsy people that would rather just watch a video...

Check your eligibility.

Want to talk to someone about potential earnings on Patreon? Our team of specialists can offer advice and guidance.

Are you a cinematographer, a Vlogger, or do you document your creative process through video? You can share videos directly with your patrons as Videoposts as a benefit.

Feel free to click ahead if you know what youre looking for! In this article well go through:

Uploading a URL as a video player

Ensuring patrons have permission to view your video on Patreon

Attaching a video file to any post

Making a Post thats only visible for certain patrons (available for Pro, and Premium plans)

here

Uploading a video URL

Can I upload videos directly from my device?

Patreon does not host video content directly on our site, so you'll want to upload your video to a hosting site before posting it on Patreon. Many creators use YouTube, or Vimeo as their third party video hosting sites.

You can upload a video link to a Video Post, and it will appear as the main body of your post in a player box. Here's how:

Log in and clickNew under yourPostsection.

Choose the newVideopost option.

Add your URL in to the link field, and you'll see a preview of your video appear.

Don't forget to add your Title, and short summary of what you're posting before publishing.

Note: We use embed.ly for all embedded Video Posts. You can test your URL, here to ensure that your video will post properly. Add your URL into the field, and click the arrow to the right. If you see an error in the type field, your URL will not post, and youll want double check your link.

What should my privacy settings be on my videos?

Ultimately, only you can decide what level of security you want for your videos. With that said, there are some basic settings that we recommend on YouTube, and Vimeo to ensure that your videos will play on.

YouTube

If you're using YouTube as your 3rd party hosting site, there are a few settings you can enable to ensure that patrons can view your videos on desktop, and on the Patreon app. With YouTube, we recommend publishing your video as Unlisted. Additionally, there are a couple of YouTube default Advanced settings that you'll want to keep as-is.

Keep theLicense and rights ownership field on the defaultStandard YouTube License. If you change this, your videos will not play on Desktop or on the app for patrons.

In theDistribution optionssetting be sure to leaveAllow embedding checked.

As quick tool, your YouTube video advanced settings should look like this:

Note: If you're seeing that your video is "Unavailable" on the app in particular, you'll want to double check your licensing on YouTube. YouTube may add additional copyright licensing to a video that uses music from different artists. This license prevents embedded players within apps from playing these videos outside of their own app, or website. You can learn more about music in videos hosted by YouTube, here.

Vimeo

When editing the privacy settings for your videos on Vimeo, there are few things we recommend doing to ensure that your videos play for your patrons when viewed on desktop, and the Patreon app.

1. In theWho can watch?field, be sure to select either:Anyone, orPeople with the private link. Selecting different options may result in errors for patrons.

2. In theWhere can this be embedded? field of your Vimeo privacy settings. We recommend allowing embeddingAnywhere. That said, we totally understand that you want to keep your videos secure. If you select the option to allow embeddingonly onSpecific domains, you'll want to add www.patreon.com as a domain (click the + sign to add it).

Here's what if will look like once you've givenpatreon.com permission to embed your video. Once added, it will appear under the field where you can remove the permission by clicking the "x".

To learn more about Vimeo's privacy settings head on over, here.

Attaching a video file to a Post

You can attach a video file to any Post type directly from your device.

Thiswon'tappear as a video player in the main body of your post, but it will appear as a link at the bottom of your post. Patrons can then click on the link to download your video file. To attach your video file, click theUpload option near the bottom of the Post creator/editor.

What file types can I attach to Video Posts?

Your video file must be 200 MB, or less, and in one of the following file formats:.mov, .gif, .mp4, .m4a, .mpeg, .ogg, and .gif

Youll know that your file is attached when the upload arrow is gone and you see your file listed at the bottom of the post.

How do I make a Post for certain patrons only?

Note:Ifyou'veindicate that you create Adult Content, your Posts will default to Patrons Only. If you did not indicate that your create Adult Content, your Posts will default to Public.

Creators on our Pro, and Premium platform plans, can publish postsfor Select Tiers. To do this use the drop-down under Who can see this post? on the right-hand side of the screen. The content of your Post will only be accessed by patrons within the Tiers you've selected.

Note:If youre a per creation creator, you cannot simultaneously charge patrons and make a Post only for certain patrons. You can find more information about how Posts work a little differently for you, .

We understand that some months you get busy and might not be able to make a post. Or maybe you're taking a well-deserved vacation and don't want to charge your patrons while you're away. When this happens, you can choose to pause your creator pagefor one month. Your patrons will see a banner on your page letting them know that you have paused.If you are not sure youll be ready to be back in action after one month, please re-pause your page monthly until you are ready to do so. Please note that when you pause a billing cycle, you will not be able to bill for that cycle again.

Please be aware that if you unpublish your creator page and later relaunch it, you will be subject to Patreons current pricing at the time you relaunch. Learn more about turning off your creator page HERE.

Please note that if you are a Charge Up Front creator, it will still bill your patrons as they have access to your previous posts as soon as they become a patron.

Depending on how youre charging your patrons, there are a few different ways to go about this:

If youre a per creation creator, you can simply stop publishing paid posts during your hiatus. You may want to post a note, or send a message to your Patrons keep your biggest fans in the loop!

If youre billing your patrons on a monthly basis, you have the option to pause your creator page, your patrons won't be charged during the next billing cycle and your creator page will automatically resume (un-pause) on the 2nd of the following month. We will send a reminder email out to you at the beginning of each month reminding you to pause your page again if you are not ready to come back.

Example: On January 20th, you realize you didn't make a post at all in January and you don't want your patrons to be charged on February 1st. Instead of reverting your account to a "patron-only" account, you can pause your creator page to ensure your patrons are not charged on February 1st. On February 2nd your creator page will automatically un-pause and normal billing will continue in March.

How do I pause my creator page?

Step 1: Visit your profile settings from your creator navigation bar on the left-hand side of the page then clickAccount.

Step 2: Scroll to yourAccount Managementsection and select Pause (this month's) cycle.

profile settings page

Step 3: Confirm that you would like to pause your current cycle.

Step 4:You will see a yellow banner at the top of your account settings page to confirm that the cycle is paused. This is also where you can resume your page. Your patrons will also see a banner at the top of your creator page letting them know that you are paused.

How do I un-pause my creator page?

All accounts that have been pausedwill automatically resume (un-pause) on the 2nd of the following month. If you had paused your account but decided to un-pause it within the same month,you can un-pause your creator page from your .

Step 1: SelectResume (this month's) billing cycle

Step 2: Click confirmfrom the pop up window.

No matter how you go about taking a break from your Patreon page, be sure to notify your patrons. This can be done with a simple post or by sending a message through yourrelationship manager.

Enjoy your break and when youre ready to come back, well be here!

Weve all seen it before, the dreaded message that stops us in our tracks:

Incorrect email or password.

Don't worry we've got you covered.Heres a quick resource to walk you through everything we can think of login related, so we can you get back into your account faster. Feel free to skip ahead, if you know what youre looking for:

Password reset

Cant remember your login email?

Cant login, but seeing a message that your email is already in use?

Device verification issues

2-Factor Authentication issues

Logging in with Google

If you no longer have access to your Patreon login email address go, here.

Password reset

If youre stumped on your password, you can reset it with a few simple clicks. Follow the steps below to reset your password:

In order to request a reset link, make sure youre fully logged out of your account first. You can log out using this link.

Onceyou'velogged out completely, you can request a password reset link, here.

Enter your email address, and click reset password.

Well send you an email with the link to reset.

Follow the link in the email, and set your new password. We recommend using a strong password with symbols, and numbers. Using a password generator, and saver like 1Password is a great way to keep your passwords secure.

Not seeing this email after 15 minutes?

Check your spam folder, and filters for emails from [email protected]

Add [email protected] to your emails contacts, and reattempt.

If youre using a hosted domain service, and are running email through your own domain, contact your domain host and ask that they add [email protected] to your emails whitelist.

Still running into issues? Scroll down to send us a note, were happy to help. Be sure to include your Patreon account login email address, so we can assist you faster.

Forgot your login email address?

If youdon'tremember which email you created your account with, not to worry, were here to help.

Search all of your current email accounts for Patreon, and [email protected] to see if weve sent you any email notifications. If you find a message from us, try logging in using that email address.

Still unsure of what email you used for your Patreon account?

Were happy to help locate your account scroll down, and click theSend us a note link below.

Cant log in, but seeing that an account already exists?

If you see the message No user found with that email address, butaren'tpermitted to create an account because This email address already has a Patreon account it typically means thatyou'verequested your account be disabled in the past.

You can either create an account with an alternate email address, or scroll down to Send us a note using the link below. Were happy to help you create a new account.

Device verification issues

As a security measure, we may require that you verify your device via email before accessing your account.

If you're seeing a message that the link in your email is no longer recognized, please reattempt and allow 15 minutes for the email to appear in your inbox. If you aren't seeing your device verification email, walk through the steps outlined, here.

2-Factor authentication issues

If you have set up 2-Factor Authorization, double check that the SMS code you are entering from your mobile device is correct, and current. Ifyou'verequested a resend several times in a row, wait 15 minutes before reattempting.

If youre still running into issues with your 2-factor codes not being accepted, or not being received, scroll down to click Send us a note below.

Did you create your Patreon account with Google?

Ifyou'vecreated your account with Google sign on you can continue logging into Patreon web and the app with Google sign on.

If you created your account with your email and password, you can use Google sign on if you have a Google account.

When you first connect your Google account to Patreon for Google login, you may receive a request to update your password. This is strictly a security measure, and should only happen if you don't yet have 2-Factor Authentication enabled for your account.

If you run into an issues with logging in with Google on the app scroll down and click Send us a note our team is happy to help.

Should I mark my page as adult content?

Patreon is a place where all types of artists can express themselves freely. At the same time, we need to ensure that the browsing experience is sensitive to different age groups, cultures and contexts. Thats why we use the term Adult Content to denote material that features nudity, dangerous activities or content suitable for audiences aged 18 or older.

Why?

In most cases, we ask creators to mark themselves as adult content when their content deals with subjects only suitable for people aged 18 and older. Please note that adult content must adhere to Patreons Terms of Use and Community Guidelines. If you have any questions about your content, feel free to send us a note at [email protected] and we'll let you know what we think.

How do I mark my page as containing adult content?

Step 1:Navigate to your creator page editor.

My page has been flagged as adult content, what can I do?

Step 2:Scroll down to adult content.

Step 3:Scroll back up and selectSave Preferences after making changes.

How do I make a post "Patrons Only?"

We also ask that all public content on your page be appropriate for all audiences. Content with mature themes must be marked as a Patrons only post.Patrons only posts are hidden from public view so only consenting patrons will have access.

Once your page is marked as adult content, your pagewon'tbe listed on our site. If you ever want your status to change, you will need to contact the Trust and Safety team directly. You can read more about it here:

The line can sometimes be blurry when it comes to adult content. Trust and Safety will always contact you when there is a problem with your content or if it no longer complies with our Community Guidelines.

Wedon'toffer phone support, but pleasedon'tmisunderstand this as an unwillingness to help you. We love answering your questions, solving problems, and helping you in any way that we can. Our Community Happiness team offers online support via email and Twitter, Monday - Friday, 9:00 am - 6:00 pm PST.

The team works enthusiastically to deliver compassionate and fast support to all creators and patrons. We find the best way to accomplish this is by handling support inquiries online, for a few reasons:

We can more easily view your account and payment history.

While troubleshooting, we frequently ask you to send us direct links and screenshots, to see what youre seeing on your end. Its mutual we can send you screenshots, videos and links to better assist you.

With online support, theres a detailed record of your past conversations. You can pick-up where you left off our agents can easily access your previous tickets to more effectively answer your question.

You can reply within the same email thread if you have an update to your request.

Its faster. Well never keep you waiting on hold and its easy to follow-up if you have more questions.

If youre stumped on your password, you can reset it with a few simple clicks. Follow the steps below to reset your password:

In order to request a reset link, make sure youre fully logged out of your account first. You can log out using this link.

Onceyou'velogged out completely, you can request a password reset link, here.

Enter your email address, and clickreset password.

Well send you an email with the link to reset.

Follow the link in the email, and set your new password. We recommend using a strong password with symbols, and numbers. Using a password generator, and saver like 1Password is a great way to keep your passwords secure.

Not seeing this email after 15 minutes?

Check your spam folder, and filters for emails from [email protected]

Add [email protected] to your emails contacts, and reattempt.

If youre using a hosted domain service, and are running email through your own domain, contact your domain host and ask that they add [email protected] to your emails whitelist.

Still running into issues?Scroll down to send us a note, were happy to help. Be sure to include your Patreon account login email address, so we can assist you faster.

This article if for disabling your account. If you'd like to delete your data, please visit our Privacy Hub and select Take Control.

Disabling your account is nota replacement for deleting your membership, or any pending payments on your account. If you would like to delete your membership to avoid further charges, click here.

Are you a creator and no longer wish to charge your patrons?

You can unlaunch your creator page and keep your account as"patron only". If you're a patron, you can delete any active memberships you have and still keep your account.

If you simply want to unsubscribe from notification emails, you can do so on this page. If you want to keep your account, but don't want to appear is search, you can mark your account as private.

Disabling my Patreon account

Important:You'll be required to enter your Patreon password to confirm your disable request. If you don't yet have a password, read throughStep 1 to set up your password before disabling your account.

Step 1: Head to My profile settings>My user settings by clicking on the icon in the upper right corner.

If you used your Facebook, or Google account to create your Patreon account, youll need to first create a passwordin the designated fields at the top of thepage.

read this

Step 2:If enabled, disconnectyour Google accountfrom Patreon once you've created your password this will free up your Google account should you want to use your Google account for a fresh Patreon account in the future.

Step 3: Scroll to the bottom of the web page and select disable my account.

Step 4: You'll be required to enter your Patreon password to confirm your disable request. If you don't yet have a password, . Follow the prompts to confirm your disable request.

Disabling will remove your creator profile from the site, remove any active memberships and delete any profile photos or thumbnails you've uploaded to the site.

These steps are known to help resolve basic issues around receiving our SMS 2-factor authentication codes on your device. Be sure to retry your login after each step.

First, try turning airplane mode on your mobile device for about 10 seconds, then turn it off.

After turning off airplane mode, turn your phone off and on. Youll want to power your device down all the way, and then manually restart it using a reboot, or restart function on your device (if you have them)won'tdo the trick.Im still not receiving my 2-factor SMS code

If neither of these steps do the trick, and you haven't changed phone numbers or carriers recently, click Send us a note below with the following details:

A screenshot of the SMS confirmation page; this will generally contain a partial phone number

Where you're currently located

The full phone number, with country code, that you're currently using for two factor authentication.

Only patrons of creators charging their patrons up front, will see immediate charges.

Outside of that, Patrons can expect to be charged on the 1st of each month (after 12AM PST/PDT) for their pledges from the previous month.It usually takes a full 24-48 hours for all payments to process, so you may not see a charge go through for a few days from the start of the month. Youll receive an email that will indicate whether your payment was successfully processed or declined, alternatively, you can check your Billing History page for your payment status.

We have 3 different billing options for creators to choose from. Learn more about the differences between the 3, here: When will I be charged?

When you become a patron to a creator who is charging per-post, you have the option of setting a monthly limit to your payments. Thisprevents youfrombeingcharged more than you're comfortable with, if the creator makesseveralpaid posts in a given month.In this article show you the two ways you can add a monthly limit:

When you confirm your membership

Later on when you decide to set a monthly limit

When you first confirm your membership

After clicking Become a Patron to a per-post creator and choosing your tier, you will be brought to a membership confirmation page.

Active memberships

Step 1: To set your monthly limit, select theI'd like to set a monthly limit option. In the field below, enter the maximum number of posts you'd like to support in a given month. This number indicates how many times you can be billed in a month, not the total dollar monthly amount.

Example: If you pledge $2.00 USD per post with a monthly limit set up to 2 times, your total pledge amount will be $4.00 USD.

Step 2: Click Confirm, and you'll only ever be billed up to your monthly limit in a given month.

Setting a monthly limit later

You can set up a monthly limit to your membership at anytime. You can also edit or remove your monthly max if you'd like.

Follow the steps below to set a monthly limit afteryou'vealready confirmed your membership:

Step 1: From the Dropdown menu in the top right select Manage memberships.

Step 2:On your page, click theEditoption next to your membership.

Step 3: On the following page, select theI'd like set a monthly limit option. In the field that appears, enter the maximum number of times you'd like to be billed in a given month. This number indicates how many times you can be billed in a month, not the total dollar amount.

Step 4: Click Confirm to save the change, and your monthly limit will be set up.

Setting a monthly limit will not remove any already pending bills on your account. So ifyou'vealready been billed for a creators paid posts, setting a monthly max will not retroactively remove those pending bills.

Are you a patron of a creator whos enabled Audio RSS? If so, you should have received an email containing your private RSS link with the subject link, "Here are some rewards to go along with your pledge".Youll also find your RSS link on the creators Patreon page located in the My membership section. In that section, youll find a card on the right side labeled Private RSS link.

different apps that work (or not)

Click theCopy link button to copy the link to your clipboard, and paste it into your podcast app or RSS app of choice! You can now easily listen to your favorite creator's podcasts on the go!Data fees from your phone company may apply when you download podcasts. Many podcast apps have settings to limit the number of downloads per show; for example, downloading only only the three newest episodes rather than all new episodes. Also you may be able to set your app to download only over WiFi rather than using your phone's data connection. Please check with the settings on your phone and the app you use for more information.Note: Only audio posts that your creator has uploaded will populate in your private RSS feed. Video, and text posts will not appear in your feed. Additionally, audio link posts (like Soundcloud), will not appear in your RSS feed. Fear not, you can still access these posts by logging in on desktop, or on the app.

Subscribe to your Audio RSS link on the Patreon app for Android

If youre using the Patreon app on an Android, you can subscribe to your creators RSS feed directly to any other compatible Podcast app on your device from within the app.Follow the steps below to quickly subscribe to your creators RSS feed:Step 1: Log in using the Patreon app on your Android device.Step 2: Tap on the search icon and select your creator.Step 3: Tap on the My membership section of their page.Step 4: At the bottom of this section, tap the Get audio RSS link option. Youll see the options to copy the link directly, or open the link in another app. To quickly subscribe, tap the option to open the link in another app, and select which podcast app youd like to use from your device.

Troubleshooting

Since the RSS link relies on 3rd party apps, you may run into a few hiccups while trying to listen to your podcast.If new episodes are no longer appearing in your podcast app, try unsubscribing and resubscribing with the same link that appears in the My membership section of the creators page.If this still doesn't work, we recommend trying a different podcast app or RSS feed reader to subscribe. If this still doesn't work, let us know as it may be a problem with the feed itself.

Here is an article covering .

how to add tags to posts What are featured tags?

Featured tags are a great way to highlight "must-see" posts. You can feature tags that you've added to your posts. If you haven't tagged any of your posts yet, start by learning .

How do featured tags work?

You can feature, or highlightup to fivetags on your page. When someone views the Overview, or Posts section of your page they'll see your featured tags. Clicking on a tag will allow patrons to browse all of your posts with that tag.

If your work is image posts, your featured tags will populate with a portion of your most recent image post. If your work isn't published as an image post, your featured tag will be blank, or include a blurred image of text (black and white).

How do I set up featured tags?

Go to yourPage editorand, look for the "Featured tags" area in thePosts tab.

Clickedit.

Click theAdd a featured tagdrop-down arrow, and select the tag you'd like to feature from your existing tags.

Note: You can have 5 featured tags. Featured tags must already be addedto at lease one post, so add tags to your posts before attempting to feature any.

You can remove a featured tag by clicking the "X" in the top-right corner. Click Saveto save your changes to tags.

If you canceled your membership and were still billed, there are a couple of reasons why this occurred. In this article we will cover the following:

Payments to a per-post creator

Payments to a monthly creator

I'm a patron of a per-post creator and was billed after canceling my membership.

One possibility is you had a pending payment. If you are a patron of a per-post creator, you are billed every time they make a paid post and you have an active membership.

Even ifyou canceled your membership before the start of the pay cycle (the 1st of the month), pending payments are still process. This is because it is a charge for content you already received.

If you're uncertain whether or not you have any pending payments due, check outyour billing history page. If any paid posts were created while you're a patron, you'll see them listed here!

You will also notice a total amount. The total will show as pending for per-post payments in your billing historybeforeyou are charged.

For example: You're a $1 patron of a per-post creator. They make a paid post on July 9th while you're a member. You'll see this populate in your billing history as a pending payment. On July 20th, you cancel your membership and are immediately billed $1 for the paid post.

I'm a patron of a monthly creator and was billed after cancelling my membership.

If you cancelled your membership to a monthly creator before the payment cycle begins (the 1st of the month) and are charged later in the month, it is likely your payment initially declined.

We bill all patrons with an active membership on the 1st of each month, Pacific Standard Time (PST). If you cancel your membership at any point on the 1st of the month (PST), we've already billed your account, and it will be processed.

When the 1st of the month rolls around, we begin to process all payments. If your payment does not process on the 1st, we will continually attempt to bill you.If you update your payment method or get enough funds in your account to cover the charge, we reattempt your payment.For example: You're a patron of a monthly creator. We bill you on March 1st for your membership and it declines. You cancel your membership on March 2nd. We continually attempt to bill you for this past declined bill. You later have enough funds in your account on March 5th to cover the payment when we run your card on the 5th, it processes.

You'll be able to see if you have any past declined payments in your billing history.

You've launched, and are receiving patrons. Theres just one question that youre asking yourself:When will I get paid by my patrons? Were here to help answer this question!

As a creator,you have a few options availableto bill your patronsyou can charge your patrons on amonthly basis, or on aper creation basis. Deciding which method works best for you is a big decision, and we want to make sure that you have the details to help you figure out whats best for your membership business.

Note:We bill your patrons on the 1st of each monthat midnight in pacific standard time (PST) payments process throughout the day on the 1stof each month PST.

Per Creation charging method:

As a per creation creator, there are a few important billing details to keep in mind.

Paid posts

The only way that your patrons will be charged on the 1st of the month is if you publish your creations aspaid posts.Whether youre creating, illustrations, videos, or podcast episodes,you must publish your content as a paid post to get paid.Paid posts can be forallpatrons, or publicthere is currently no way to post content for specific tiersandcharge your patrons. You can read more about the different ways to make posts as a per creation creator, here.

Patrons are not charged immediately when you make a paid post

When you make apaid post, a pending bill is placed on your patrons accounts. Then on the 1st of the following month, we attempt to charge your patrons for any pending bills.

Patrons can set a monthly maximum

Your patrons are billed their pledge for each paid posts that you make in a given monthup to their monthly max. Patrons can set a monthly maximum of posts that they we will be billed forthis ensures that patronsaren'tcharged more than they can pay to support you. You can read more about setting a monthly max, here.

What if my patron cancels their membership?

If your patron deletes their pledge before the 1st of the month, we will attempt to charge them for any pending bills as soon as they delete.

Example: Lets say Patron A pledges to you on March 5th at your $3.00 tier level with a monthly max of 3 creations. Patron A will have access to your back catalog of paid posts, patron only posts, $3.00 tier level, and of course your public posts. They have not yet been billed. If between March 5th(when your patron pledged) and March 31st you make 5 paid posts, Patron A will be charged $9.00 on April 1st. If Patron A deletes their pledge on March 20th, andyou'vemade 2 paid posts since they created their pledge, well attempt to charge them $6.00 on March 20th.

Monthly charging method

This is the payment method currently used by the majority of creators on Patreon. With this method, once a patron pledges to you, they instantly get access to your back catalogofcontentand are charged for the months pledgeon the 1st of thefollowingmonth.

Example: A new patron pledges to you on March 5th. Once they complete their pledge they can see your posts for their tier levelthey can comment and engage with yourcommunity. They are charged on April 1st for their March pledge to you.

What if my patron deletes their pledge?

Your patron will lose access to your patron only content as soon as they delete their pledge. They will not be able to comment on any posts, or interact with yourcommunity page.

Monthly with Charge up front

You, as a creator, charge your patrons as soon as they pledge to you. This up front charge grants your patrons access to your back catalog of patron only content(for their tier) as well as all content made inthatmonth. Your patrons are then charged on the 1st of each month thereafter forthatmonths access.

What if my patron cancels their membership?

If a patron deletes their pledge any time prior to the 1st of the upcoming month, they will still have access your patron only content(for their tier) for the remainder of the month. This means that they will still be able to view and comment on your posts as well as interact with your community page. Once the new billing cycle begins on the 1st of the following month, they instantly lose access to your patron only content, can no longer view or comment on your patron only posts, and will not be able to engage on your community page.

What if my patron increases their payment amount in the middle of the month?

If a patron of your increases their pledge in the middle of the month, they will immediately be charged the difference between their previous pledge and their new pledge amount. On the 1st of the upcoming month, they are then charged their new pledge amount forthatmonth.

Example: A new patron pledges to your $5.00 tier on March 5th, and they are charged $5.00 as soon as they complete their pledge. They then have access to your content, can view and comment on your posts as well as interact with your community page. Come April 1st, they are charged their total pledge and this gives them access for the entirety ofthatmonth.

Important Note: Payments processing on the 1st of the month typically completes within 24-48 hours, you can read more about that process, here.

Here's how to add your RSS link to the Apple Podcast app in order to get access to your creator's patron-only content!

Step 1: After pledging to a creator that offers an RSS feed, you'll receive a link via email. This is your unique RSS link (be sure not to share it with non-patrons.) Copy this link.

Step 2: Open the Apple Podcast app and click on the Library tab along the bottom and select the edit option in the top right:

Step 3: Select the Add a podcast by URL option.

Step 4:Paste your unique RSS feed link and click Subscribe.

Step 5:You'll see the podcast populate under the Listen Now and Library tabs. You can also listen to any unplayed podcasts for your benefit tier immediately after subscribing.

What is Patreons refund policy?

If a patron subscribes to a creator on a monthly basis, their membership is renewed on the 1st of every month. Patrons need to delete memberships prior to the 1st of the next month if they want to avoid the next month's charge.

Since Patreon only provides the platform upon which payments between patrons and creators are made, patrons will need to contact the creator to requesta refund.

How to message your creator with your request

Step 1: While logged in to your account, click the message icon in the upper right side of your account.

Terms of Use

Step 2: Select the New Message option to create a new message with your creator.

Step 3: In the To field, search and select the creator youd like to message. Type in your message and Send.

What should I include with my refund request?

As a best practice, we recommend including the following information in your message for your creator to consider a refund:

Amount and date of the original transaction.

The reason why youre requesting a refund.

If after contacting the creator for a refund, Patreon may offer refundsat our sole discretion, based on the circumstances.In order to be eligible to receive a refund, you'll need to contact Patreon within 10 days of the charge processing on your statement.

Want to learn more? Feel free to read through our .